Peppers Marysville 5 gwiazdki

Ocena na stronie TripAdvisor 4.3/5 Liczba opinii: 3 086

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32 34 Murchison Street, 3779 MARYSVILLE, Australia

Opis

O hotelu

  • The perfect place to relax & unwind

  • Less than a 2 hour drive from Melbourne

  • Exceptional views of Yarra Ranges National Park

  • Explore and be tempted by local wineries and outdoor adventures

  • Minutes from Lake Mountain a popular snow field for families

Nasze pokoje

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Lokalizacja hotelu

Peppers Marysville

32 34 Murchison Street
3779 MARYSVILLE
Australia

Pozycja GPS:-37.510123, 145.745053

Telefon
Faks +61 3 5957 7799

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

ANDIAMO RESTAURANT & BAR

Andiamo offers a relaxed atmosphere showcasing the best of local produce and signature wines from the picturesque Yarra Valley

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Ocena TripAdvisor  4.3/5  Liczba opinii: 3 086

Relaxing and enjoyabe

Ocena na stronie TripAdvisor 4.0/5

AnoushB123 Opinia zatwierdzona w TripAdvisor

Lovely setting at Peppers. As mentioned I could not fault the rooms we were staying in as the pi;;own, beds and sheets were like my Sofitel stays. Hotel is a little tired but the staff more than make up for that. From the time I booked everyone was more than accommodating. Karen and Emma kept communication efficient. Camille at the restaurant together with Georgie were both a delight as hostesses. Monica was great in the kitchen.... perfect poached eggs. Only criticism is no contact after 8.00pm as reception closes. Phone connections to front desk not great. That could be the network??? Also no water in rooms which we are always use to. Housekeeping staff were great too. Sarah especially did an incredible job. It is a really lovely relaxing atmosphere that is for sure and highly recommend for a quiet country stay.

Hi Nounou, Thanks for taking the time to write a review. Hope that you get a chance to visit us again in the near future. Have a great New Year ahead.

DONT BOOK THE ROMANTIC GATEAWAY - It doesnt exist

Ocena na stronie TripAdvisor 2.0/5

Saurav P Opinia zatwierdzona w TripAdvisor

DONT BOOK THE ROMANTIC GATEAWAY - Extra money for nothing. We stayed at the peppers Marysville for our first anniversary gateway. We paid extra for their Romantic gateway offer to make it special. Which promised bunch of different things but was not available. Checking with the reception said it was missed and they will make it right. We asked for a refund on the extra add on we paid as besides that the stay was good the and the location is nice. They couldn't issue a refund as it had to be done by the management on the following monday and i would receive a phone call to make this right. I guess their telephone line is down since. I tried sending email explaining this on their email listed on the website. but i guess the email system could be down too I am yet to hear back. Hopefully the extra they charged me for nothing goes into repairing their phone and email system so they could actually get back to their customers.

Hi 811sauravp, Firstly, p[lease accept my apologies for any inconvenience that occurred during your stay and also for the fact that no-one had contacted you to resolve this properly. I am the newly appointed General Manager of the hotel and am keen to talk with you and offer you some sort of solution to make things right. Please feel free to email me at gm@peppersmarysville.com.au with details and your contact number.

Perfect weekend away from the City

Ocena na stronie TripAdvisor 5.0/5

Carolyn Y Opinia zatwierdzona w TripAdvisor

We stayed at Pepper’s for the weekend to get out of Melbourne. Peppers is modern, very clean, super comfy & great value for money. I had read some reviews about it not being what it had been in the past that there was some faded glory and I even took our own pillows after one scathing review. BUT the room we stayed in (143) was super quiet, modern, extremely comfortable and we had a great time and the pillows were great!

Hi Carolyn, Thank you so much for choosing to stay with us and for your kind words. I will be sure to share this with the team and I do hope that we have the opportunity to serve you again in the future.

RUN!

Ocena na stronie TripAdvisor 1.0/5

Thuy Khanh D Opinia zatwierdzona w TripAdvisor

I booked a room for my partner’s birthday, which was also planned as a retreat for four of us. I had reserved a table at the hotel restaurant in advance, called to confirm it, and reconfirmed again at check-in around 1:30 pm. Despite all of this, my reservation was cancelled at 4:00 pm, even though our booking time was 7:00 pm. When I asked reception what had happened, I was told they were short-staffed and that the chef “didn’t want us to be kept waiting.” We explained that we were happy to wait, as this dinner was an important part of my partner’s birthday celebration. However, the receptionist responded, “The chef just doesn’t want to, he is a bit uncomfortable tonight.” This was extremely disappointing and unprofessional. We were in the middle of Marysville, where only a few restaurants are open in the evening, and the hotel restaurant was clearly the best option for a birthday dinner—unlike the nearby clubs or bars. Eventually, we discovered that there was a large function for a sports car club that night. It felt as though we were refused service simply because we were not part of that group, or because the hotel expected to make more money from the function guests. I spoke with the General Manager, who told me to “just come and let them know, and they would take care of us,” yet he offered no written confirmation or compensation. After having a confirmed booking cancelled three times, how could we trust that promise? As an Accor member, I find this experience completely unacceptable. I expect a formal response and an appropriate resolution.

Hi Thuykhanhd, Firstly, please accept our apologies for any inconvenience that occurred during your stay and if you were made to feel unimportant. I am the newly appointed General Manager at the Resort and this is definitely not how I want our special guests to fell. I would welcome you to e-mail me at gm@peppersmarysville.com.au so that i can gain your contact details and talk to you regarding this matter.

Pretentious, Worn out, slept on the floor

Ocena na stronie TripAdvisor 2.0/5

Ian M Opinia zatwierdzona w TripAdvisor

If you like old tired beds with divots wher the last 1000 peoples bodies has been you will love it. Slept on the floor for 2 nights as the mattresses are super old All the pillows feel like a meter high so haf to use rolled up towels as pillows. Staff ignored my request about air conditioning leaking onto the floor in the room and didn't care about a blown light either Not worth anywhere near the money, best get an airbnb nearby.

Hi ianmR1534IN, I am the newly appointed General Manager at the Resort, please accept our apologies for any inconvenience that occurred during your stay with us. I will definitely investigate all of your concerns and rectify any issues that I find. I am surprised that you did not like our beds and that you indicated it was old as I inspected many of the rooms in the resort and the mattress's were replaced not long ago. I would welcome you to e-mail me with some further details so that I can fully check the room that you occupied. My email is gm@peppersmarysville.com.au

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Recenzje naszego hotelu napisane przez podróżnych

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  • 157 Liczba opinii 5.9/10 Jedzenie
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  • 146 Liczba opinii 8/10 Czystość
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