Mantra Melbourne Epping 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 268

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Mantra Melbourne Epping - Image 1
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250 Cooper Street, 3076 EPPING, Australia

Opis

O hotelu

  • Luxury in the heart of Melbourne's growth corridor and business precincts

  • Enjoy free WiFi, open air parking and EV chargers, buffet breakfast & and 24 hour reception

  • Squeeze in a workout with our elite gymnasium featuring free weights and cardio machines

  • Dine in at award winning brewpub and distillery, Republic Tavern

  • Unwind with rainfall shower heads, plush beds, Foxtel and more

Nasze pokoje

Lokalizacja hotelu

Mantra Melbourne Epping

250 Cooper Street
3076 EPPING
Australia

Pozycja GPS:-37.649762, 145.007857

Telefon
Faks +61 3 8457 4000

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 268

Ocena TripAdvisor  4.3/5  Liczba opinii: 111

Certyfikat Doskonałości 2024

Terrible Customer care

Ocena na stronie TripAdvisor 1.0/5

Auzkiwi Opinia zatwierdzona w TripAdvisor

I had 3 room changes over 2 days. Finally got to my 4th room after demanding that my aircon and tv should work as a basic service in this 4 star hotel not to mention the room temp up to 30 degrees without cooling! The reception team never even came up to check if it was working or not. I had to complain multiple times and force them to act. Even so, I had to go down to reception to collect new keys and return old keys! You’d think by the 3rd room, someone would come and physically check to verify the problem …. But No one did!

Dear Reggie, A very warm wishes from Mantra Melbourne Epping. Thank you once again for taking your time to share the feedback on TripAdvisor as well. Whilst I extremely apologise for the service you experienced in our hotel - I assure you that we will follow up with our team internally in our hotel and take necessary action. Please feel free to contact directly to share the further feedback if you wish to. Warm regards, Nish Polu Operations Manager

Do not stay here-Horrendously noisy hotel

Ocena na stronie TripAdvisor 1.0/5

rickbS8635VU Opinia zatwierdzona w TripAdvisor

Do not stay at this terribly noisy hotel. It is the worst hotel for continuous loud road noise ever, and I have stayed in lots of hotels. I asked for a quiet room not overlooking the noisy Cooper Street. My request was ignored and the receptionist flatly refused to give me a quieter room saying they had no quiet rooms. This is a disgraceful place and you will be bombarded with loud traffic noise all night and day. Trucks, utes, motorbikes roaring past, and I was on the top fifth floor. BE WARNED, DO NOT EVER USE THIS HOTEL

Dear RickbS8635VU, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my sincere apologies for your experience. We take all our guests feedback's seriously and assure you that, we will thoroughly investigate this matter internally with our team members. We strive to provide excellent service to all our guests and ensure, that their stay is comfortable and memorable. My apologies once again for your experience. Whilst I conduct the followup, I request you to kindly reach out to me directly as I am unable to locate your reservation in our system. I will look forward to hear from you and thank you once again for sharing your feedback. Warmest regards, Nish Polu Hotel operations Manager

A 4 star hotel that does not even provide a bottle of water in the room any more!

Ocena na stronie TripAdvisor 2.0/5

Andreas B Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

No water provided in the room and the reception sends you to the restaurant to buy a bottle of water! Cost savings instead of looking after ( platinum ) Accor customers. Not good enough ! Rooms toward the street very loud ! Will probably go back to Novotel in Preston

Dear Andreas, A very warm wishes from Mantra Melbourne Epping. Firstly, please accept my apologies for the experience which will be followed up with our team internally in our hotel. While I appreciate your loyalty - I assure the customer service is our number priority, and we thrive for. In regards to the water, we do have the complimentary filter in the ground level of the hotel with hot / cold water - as part of the Environemtal sustainability Governance, we are completely eliminating single use plastics and water bottle is one of them. However, I have taken note of your feedback to source the alternative and thank you once again for sharing. My apologies once again and we look forward to welcoming you back. Warm regards, Nish Polu Operations Manager

Great Hotel

Ocena na stronie TripAdvisor 5.0/5

MelHF Rodziny - Opinia zatwierdzona w TripAdvisor

My son and I have stayed here a few times as it’s very local to what we need when we’re in Melbourne. The rooms & bathrooms are always very clean, the beds are really comfortable and I suffer from chronic pain so normally hotel beds I find are not the best. The a/c in the rooms work really well and I love that parking is for free. The wifi is very good and I love that there is ChromeCast on the TV’s so you can stream whatever you want to stream and it it’s super easy to setup. I have nothing negative to say about this hotel and plan on staying there again next week in fact!

Dear MelHF, A very warm wishes from Mantra Melbourne Epping. Thank you once again for sharing your comments - we are delighted to know that you enjoyed all aspects of your stay. We look forward to welcoming you back. Warm regards, Nish Polu Hotel Operations Manager

Clean and good location

Ocena na stronie TripAdvisor 4.0/5

JWFrequent_Traveller Opinia zatwierdzona w TripAdvisor

Clean room and good location to hospitals. Walkable. Pleasant stay. Onsite brewery/restaurant was very convenient. Staff was friendly and helpful and no issues with check-in and checkout. Will definitely stay again if needed to be in this area

Dear JWFrequent_Traveller, Thank you for your time taken to share the feedback. We are glad that you enjoyed your stay and particularly our location. We look forward to welcoming you back for another premium stay. Warmest regards, Nish Polu Hotel Operations Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 387 Liczba opinii 9.2/10 Lokalizacja
  • 811 Liczba opinii 8.1/10 Pokój
  • 746 Liczba opinii 8.5/10 Obsługa
  • 25 Liczba opinii 7.8/10 Internet
  • 429 Liczba opinii 9.2/10 Czystość
  • 303 Liczba opinii 7.6/10 Jedzenie
  • 261 Liczba opinii 8.7/10 Śniadanie
  • 193 Liczba opinii 8.5/10 Udogodnienia

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Inne nasze placówki w pobliżu

Epping - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.