Mercure Melbourne Doncaster

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 351

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6 Tower Street, 3108 DONCASTER, Australia

Opis

O hotelu

  • Spacious outside terraces with views of Melbourne City & the Dandenong and Yarra Ranges

  • Mercure Hotel Parking & Electric Vehicle Charging Stations

  • Access to a Fully Equipped 24 hour Gym & an Indoor/Outdoor pool

  • Book Mercure Meeting & Conference rooms with high-speed WIFI for all guests.

Nasze pokoje

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Lokalizacja hotelu

Mercure Melbourne Doncaster

6 Tower Street
3108 DONCASTER
Australia

Pozycja GPS:-37.786625, 145.12823

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Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Restaurant

Embark on a culinary journey of Modern Aussie flavors at our hotel, where you can savor the finest morning coffee, indulge in our Signature beef burger and mouth-watering chicken piccata, enjoy rooftop terrace views during happy hours

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 351

Ocena TripAdvisor  4.0/5  Liczba opinii: 36

Great location!

Ocena na stronie TripAdvisor 5.0/5

Oz_Bloke169 Couples - Opinia zatwierdzona w TripAdvisor

Stayed in a suite and found the bed very comfortable, Shower and bath were excellent. Dining was tasty too - tried fish, steak, burgers and parma. Breakfast had poached eggs cooked exactly how we like it. I had special omelet too. Great chef was very obliging. This hotel is walking distance to Westfield Doncaster. Everything at your fingertips. Public transport is only across the road too. Parking is paid but plenty of spaces available.

TERRIBLE breakfast at Mercure Doncaster

Ocena na stronie TripAdvisor 1.0/5

Staci H Rodziny - Opinia zatwierdzona w TripAdvisor

Took advantage of the breakfast deal at Mercure Doncaster for locals. It was meant to be $25 per person and got charged $35 upon arrival. This had to be the WORST buffet breakfast we have ever had and we travel frequently. There was one cook catering for the whole restaurant. The poor guy was run off his feet. He couldn’t keep up with the demand and yet he just soldiered on. Hats off to him. He was doing a good job. As for the other staff, they could see he was under pressure and yet chose to chat at the front bar rather than step in and help. There was no food. Things were running low or empty. Bread was stale. Had to go and ask for scrambled eggs, bacon, tomatoes to be replenished. Everything was empty. Waited ages for an omelette and it wasn’t even what we asked for. No cheeses. Empty juice jugs. Terrible customer service. No professionalism at all. All the staff need customer training to say the least. Expect better Accor. Very, very disappointing!

Dear Staci H, Thank you for taking the time to provide your feedback. I believe our Director of Food & Beverage has reached out to you directly to discuss your feedback. Thank you very much for your feedback.

Service is great & room is spotless

Ocena na stronie TripAdvisor 5.0/5

Amy W Couples - Opinia zatwierdzona w TripAdvisor

As a member of the Accor loyalty program, my stay at Mercure Melbourne Doncaster was enjoyable. Not only did I receive the impeccable service and cleanliness, but I was also pleasantly surprised to receive a complimentary bottle of wine to enjoy during my stay. This thoughtful gesture added an extra touch of hospitality to an already wonderful experience. I highly recommend Mercure Melbourne Doncaster for its outstanding service, cleanliness, and special perks for loyal guests like myself.

Dear Amy W, Thank you for taking the time to provide your feedback from your recent stay. It is lovely to read about your experience at our hotel and your experience. We hope to welcome you back soon. Mercure Melbourne Doncaster

Average room and experience

Ocena na stronie TripAdvisor 3.0/5

Katiepri Couples - Opinia zatwierdzona w TripAdvisor

Several reasons for the eating average. Room incredibly small, you couldn’t walk down the sides of the bed, had to shuffle sideways. Cut my elbow twice on the sharp corner of the bedside table during the night as it was pushed up against the bed and no option to move it. Only one bedside table. Only one chair although supposed to be a queen room. Air con was very slow to respond to changes in temperature. Like hours to cool the room. Overall the room felt very claustrophobic. Meals in restaurant very expensive although breakfast was great and a great price. Charged a $7 surcharge on credit card but had to give a credit card for room bond even though everything was paid up front. Room parking and breakfast. The hotel is newish and was lovely and clean and tidy.

Dear Katiepri, Thank you for taking the time to provide your feedback from your recent stay. We have reached out to you directly to discuss your feedback in more detail. Many thanks, Cameron Abbott General Manager

Disappointing lunch

Ocena na stronie TripAdvisor 2.0/5

Carmel D Opinia zatwierdzona w TripAdvisor

This review is for lunch at the restaurant. Our restaurant server couldn’t be faulted. Unfortunately the overall experience didn’t meet expectations. There was dropped food (from breakfast?) under our table. Our drinks order took ages to arrive despite there only being 3 tables of guests in the restaurant . The hamburger was really disappointing with the meat patties being dry, overcooked and having an unpleasant texture. The fries were also overcooked. The restaurant itself is modern but the design doesn’t serve well to dampen sound so that we could clearly hear the conversation at the next table. I can’t imagine how noisy it must be when it is full . The view itself is over the Westfield carpark. I’m hoping to try the rooftop bar at night with the better view and hopefully better atmosphere .

Hi 513carmeld, Thank you for taking the time to provide your feedback from your recent experience at the Restaurant. Please allow me to express my apologies that we did not meet your expectations during your visit - this is certainly not our usual standard of service. Please note that one of our Food & Beverage Team will be in contact soon to discuss your feedback in more detail.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 415 Liczba opinii 9.2/10 Lokalizacja
  • 763 Liczba opinii 8.4/10 Pokój
  • 789 Liczba opinii 8.3/10 Obsługa
  • 16 Liczba opinii 7.1/10 Internet
  • 330 Liczba opinii 6.8/10 Jedzenie
  • 293 Liczba opinii 9/10 Czystość
  • 247 Liczba opinii 9.4/10 Klimat
  • 244 Liczba opinii 8/10 Udogodnienia

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Doncaster - wszystkie nasze hotele

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