Novotel Melbourne Glen Waverley 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 902

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Opis

O hotelu

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Nasze pokoje

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Lokalizacja hotelu

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

Pozycja GPS:-37.881154313213116, 145.16462392521382

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 1 902

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 310

A Hidden Gem !

Ocena na stronie TripAdvisor 4.0/5

Malcolm O Opinia zatwierdzona w TripAdvisor

Great position; welcoming staff; good food options - especially breakfast. Only disappointment was the swimming pool being so cold for the average person, however, this was the first time out of half a dozen visits that something was wrong. Would have appreciated it warming up over 48 hours though !

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest feedback and are glad to hear that, overall, your stay was satisfactory. However, we regret that some aspects of your experience fell short of expectations. We apologize for the inconvenience caused by the chilly pool temperature. We understand the disappointment this may have caused, especially since it was one of the main reasons for choosing our establishment. Your comments regarding this matter will be shared with our maintenance team to ensure that the pool temperature is adequately regulated in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ashan Abeykoon General Manager

Lovely staff and great amenities

Ocena na stronie TripAdvisor 4.0/5

Partlyblonde Couples - Opinia zatwierdzona w TripAdvisor

Well appointed rooms and modern bathrooms. The hotel staff were lovely and we enjoyed the buffet breakfast (although in 2024 it would be nice to see some vegan options and foods like avocado, fresh tomatoes, feta and butter alternatives) Great value for money for an overnight stay.

Dear valued guest, Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We are delighted to hear that you found our well-appointed rooms and modern bathrooms to your liking. Our team takes great pride in ensuring a comfortable and enjoyable experience for all our guests. We appreciate your positive comments about our lovely hotel staff and the buffet breakfast. Your feedback is invaluable to us, and we are committed to continuously improving our offerings. Regarding your suggestion for vegan options and other specific foods, we appreciate your input and will certainly take it into consideration as we refine our menu. It’s wonderful to know that you found our hotel to be great value for money during your overnight stay. We look forward to welcoming you back soon, and please feel free to reach out if there’s anything else we can assist you with. Regards, Ashan Abeykoon, General Manager

Wonderful stay as usual.

Ocena na stronie TripAdvisor 5.0/5

AndrewAustralian Couples - Opinia zatwierdzona w TripAdvisor

I like this hotel so much I have already booked my Christmas 2024 stay, on the day I checked out from my Christmas 2023 stay. Kavita helped me with some reservation questions on one of her days off, which was really kind. I love the orange juice making machine at breakfast. The indian food is amazing. really appreciate the way my preferred room is set up exactly like i like it. was nervous about new parking arrangements involving number plate recognition but they worked well. see photos in my Tripadvisor profile for some photos of my stay.

Dear Andrew, Thank you for choosing Novotel Melbourne Glen Waverley as your preferred destination and for sharing your wonderful experience with us. We're absolutely thrilled to learn that you enjoyed your Christmas stay and that you've already made arrangements for the next one! It's heartening to hear about your positive interactions with Kavita; we'll make sure she receives the recognition she deserves. We're delighted that our facilities, including the orange juice machine and the Indian cuisine, added to the enjoyment of your stay. Knowing that your preferred room setup met your expectations is truly gratifying, and we appreciate your trust in us to deliver a personalized experience. We've also noted your mention of the new parking arrangements, and we're pleased to know that they worked well for you. It's guests like you who make our efforts worthwhile, and we can't wait to welcome you back for another memorable stay during Christmas 2024. If there's anything specific you'd like for your upcoming visit, please don't hesitate to let us know. Sincerely, Ashan Abeykoon General Manager

Amazing Place to Stay

Ocena na stronie TripAdvisor 5.0/5

Patskie28 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The staff on the welcome are amazing, service staff will go the extra end to look after you, The rooms are extremely clean and well-presented. The staff will always go the extra mile to look after you.

Dear Guest, Thank you for your heartening review! We're delighted to hear that you had an amazing experience with our welcoming staff. Our team takes pride in going the extra mile to ensure our guests feel well taken care of. It's fantastic to know that you found our rooms extremely clean and well-presented. Maintaining a comfortable and spotless environment for our guests is a top priority for us. Your kind words motivate us to continue delivering exceptional service. We appreciate your feedback and hope to welcome you back for another memorable stay. Warm regards, Ashan Abeykoon General Manager

The worst hotel experience ever, should be rated 2 stars (Max)

Ocena na stronie TripAdvisor 1.0/5

james a Opinia zatwierdzona w TripAdvisor

The worst hotel experience ever, should be rated 2 stars (Max). I was in Melbourne for eye surgery, so I thought I would treat myself. WORST mistake ever, Accor is a sub standard chain and cares only about getting as much money out of you as possible. First, I arrived back after lunch with my eye bandaged after 2 hours of surgery, only to find someone DRILLING into the wall next room. Rang reception who told me "don't worry, he should be finished in half an hour"....The room, smallest fridge I have ever seen, unable to put half a small pizza box in there, Boring decor, too cheap to even bother putting a print on the wall. No cutlery, plates etc, not even a saucer. This is all designed to make you spend money at their bar & restaurant. Ordered room service, they said 15 minutes so went to take a shower, came out to find phone ringing. They had already brought up the sub standard burger after 5 minutes, I didn't answer so they took it away. Then brought the SAME burger & fries back, lukewarm & tasteless (cost $25). Unable to plug laptop in to old 70's style plug on "work" table. I wish I had gone to a nice motel like I normally do, at least they don't charge you $25 a day to park your car, Very very disappointing, I will NEVER stay at an Accor place again. Not even 3 stars.!!

Dear James, Thank you for your review from your recent visit to Novotel Melbourne Glen Waverley. I wish to extend my sincere apologies for your recent experience with us. Please be assured that excellent customer service and high guest satisfaction are both of vital importance to us and I am very sorry that your experience did not meet expectations when staying with us. I apologise for the maintenance works that was happening during your stay, unfortunately during the day was the only time these works could be actioned and it was emergency works for safety reasons however, we did cut them short for you. In relation to additional amenities in the rooms such as cutlery places etc, please let our team know if you require any additional amenities in your room and we will be happy to provide these. I am very sorry if we let you down on this occasion in regards to your room service, I will share this feedback with our Director of Food and Beverage. We appreciate your input regarding the parking charges, and we apologise for any disappointment this may have caused. Our parking fees are in line with the local market and helps us maintain and improve our parking facilities for the convenience of the guests. Nevertheless, we understand your perspective, and we will take your feedback into consideration as we constantly evaluate our services. Thank you again for sharing your thoughts.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 477 Liczba opinii 9.3/10 Lokalizacja
  • 774 Liczba opinii 7.7/10 Pokój
  • 879 Liczba opinii 9.2/10 Obsługa
  • 12 Liczba opinii 6.4/10 Internet
  • 342 Liczba opinii 8.3/10 Czystość
  • 300 Liczba opinii 7.7/10 Jedzenie
  • 193 Liczba opinii 7.5/10 Śniadanie
  • 117 Liczba opinii 6.2/10 Dobra oferta cenowa

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