Dear T., Thank you very much for taking the time to share such a wonderful review of your recent stay with us. As a valued Diamond member of the ALL - Accor Live Limitless loyalty programme, your continued loyalty means a great deal to us. We are absolutely thrilled to hear that you enjoyed our prime location, excellent breakfast, and that our team provided you with top-notch service. I will be sure to share your kind words with the entire team, as they will be delighted to know their efforts made your stay special. It would be absolutely amazing if you could spread the love on TripAdvisor! Your recommendations can give the travelers around the world a taste of the Mondrian Hong Kong magic and help them plan an unforgettable trip. Simply visit our page https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html to leave a review and let your words work their magic! We look forward to welcoming you back for another exceptional experience on your next visit. Sincerely, Ahmed Javiz Duty Manager

Dear Mr. P., Thank you for taking the time to share your detailed feedback about your stay with us. As one of our valued Gold Members, we truly appreciate your loyalty and are grateful for your continued support. We are delighted to know that you enjoyed our magnificent views, comfortable room, excellent housekeeping services, and the warm, efficient hospitality provided by our team. It is especially rewarding to hear that you appreciated the bar, the quality of the food, and our breakfast offering. Your kind recognition of our staff means a great deal to us, and we sincerely thank you for your compliments. We appreciate your comments regarding the breakfast area during peak hours. We understand that the restaurant can become busy after 9am, and we thank you for your patience and understanding during these periods. Regarding the absence of a spa and swimming pool, our hotel is designed as a modern lifestyle hotel in a prime urban location, focusing on exceptional service, stylish accommodations, dining experiences, and breathtaking views. While we understand these facilities may be important to some travelers, we strive to provide a unique stay experience through our convenient location, personalized service, and thoughtfully designed spaces. Thank you once again for choosing to stay with us and for your balanced review. We look forward to welcoming you back soon for another memorable stay. Best regards, Dilys Chan Duty manager

Dear Robert A., Thank you for taking the time to share your detailed feedback. We are pleased to hear that you enjoyed our convenient location, comfortable room, lovely views, and the quality of our breakfast experience. It is especially rewarding to know that our breakfast team and housekeeping colleagues contributed positively to your stay. At the same time, we are sorry to learn that certain aspects of your experience did not meet your expectations. We regret your disappointment with the lobby design and seating arrangements, as well as the size and layout of the bathroom. We understand how these factors can impact overall comfort, and we appreciate your candid comments. Your feedback has been noted and will be shared with the relevant teams for review. Thank you again for your valuable observations. We hope to have the opportunity to welcome you back in the future and provide an improved experience. Warm regards, Christy Wong Duty Manager

Dear Alexandra G., Thank you so much for your wonderful feedback and for choosing to stay with us. We are absolutely thrilled to hear that you had a very comfortable and pleasant stay, and that our location served you well. It is especially rewarding to know that you felt right at home during your time with us, as creating a welcoming and relaxing environment is always our top priority. We would be very grateful if you could also share these kind sentiments on TripAdvisor. Your feedback serves as a vital guide for other guests and remains an invaluable tool for our continuous improvement. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Since you noted that everything was perfect with nothing to complain about, we look forward to providing you with another seamless and delightful experience whenever your travels bring you back. Sincerely, Ahmed Javiz Duty Manager

Dear Thanh D. T. E., Thank you for choosing Mondrian Hong Kong once again and for taking the time to share such a heartwarming review following your recent stays. We are truly delighted to hear that our teams across reception, breakfast, and the restaurant consistently made you feel welcome with warm smiles and genuine hospitality. It brings us immense joy to know that the birthday cake, photo, and personalized dietary accommodations for your husband made your visits so special. Your kind recognition of Gerald in the lobby and our attentive breakfast team member has been shared with them directly, and they are thrilled to know their thoughtful care left such a lasting impression. We would be deeply grateful if you would consider taking a moment to share this wonderful review with the global travel community on TripAdvisor via this link (https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html). Your recommendation is invaluable to prospective travelers and serves as an extraordinary source of motivation for our entire team. Thank you once again for your loyal patronage, and we look forward to the true privilege of welcoming you and your husband back for many more memorable stays. Warm regards, Hyde Sit Mondrian Services Manager

Dear Marine O., Thank you for choosing with Mondrian Hong Kong, and for taking the time to leave us a review. We are delighted that you enjoyed our location. We're so glad to hear that you got to experience our food in our outlets. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about the breakfast. Your comment has passed to the relevant department for their review. We look forward to welcoming you again in Mondrian Hong Kong. Best regards, Gary Hung Assistant Front Office Manager

Dear Sebastien L., Thank you for taking the time to share your feedback with us. We are sorry to learn that your experience did not meet your expectations. We regret the inconvenience caused by the elevator issues and the delays you experienced, as well as your disappointment with our breakfast offering and overall service. We are particularly concerned to hear your comments regarding the communication and helpfulness of our team. Providing professional, attentive, and welcoming service is one of our priorities, and your feedback has been shared with the relevant departments for review and improvement. We appreciate your candid comments, as they help us identify areas where we can do better. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable experience that better reflects the standards we strive to deliver. Warm regards, Christy Wong Duty Manager

Dear Jacqueline B., Thank you for choosing Mondrian Hong Kong and for taking the time to share such an incredibly generous and detailed account of your recent stay. We are absolutely thrilled to hear that we have consistently met your high expectations and that you enjoyed our prime location, beautifully bright rooms, and modern gym facilities. As a valued Accor member, it is wonderful to know that our personalized attention made you feel so well looked after. We are especially proud of the special recognition you shared for Sébastien. Providing a seamless, warm welcome—complete with thoughtful touches like anticipating your arrival based on your flight schedule—is exactly what we strive for, and I will be delighted to pass along your heartfelt compliments directly to him and our energetic breakfast team. We would be deeply grateful if you would consider taking a moment to share this stellar review and your appreciation for Sébastien with the global travel community on TripAdvisor. Your endorsement is incredibly valuable to prospective travelers and serves as a fantastic source of inspiration for our entire team. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your loyal patronage, and we look forward to the true privilege of welcoming you back for another exceptional stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Carole F., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for taking the time to share your delightful feedback following your recent 4-day stay with us. We are absolutely thrilled to hear that you had such an enjoyable experience across all levels of your stay. It is wonderful to know that our prime location, comfortable rooms, laundry services, and front desk reception team all met your high expectations and contributed to a seamless visit. We are especially grateful for your kind words regarding our breakfast team. I will personally ensure that your wonderful compliments are passed along to all the young women on the team. Hearing that they were perfect, helpful, and highly attentive to your needs will mean the world to them and serve as a fantastic motivation to continue delivering exceptional service. Thank you once again for choosing to stay with us and for sharing your experience. We truly look forward to welcoming you back for another memorable stay in the near future. Sincerely, Ahmed Javiz Duty Manager

Dear Florian A., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share such a beautiful review of your recent experience. We are absolutely thrilled to hear that your stay was exceptional and left you with unforgettable memories. It is incredibly rewarding to know that the quality of our welcome and service was perfect for you. Our team takes great pride in delivering flawless and attentive hospitality, and your kind words will serve as a wonderful motivation for everyone. Furthermore, we are delighted that you were captivated by the breathtaking view of Hong Kong Island from your room and the rooftop garden. Creating a striking and memorable visual experience for our guests is a hallmark of our property, and we are glad it enhanced your visit. We would be immensely grateful if you would consider sharing these highlights on TripAdvisor. Your glowing feedback is highly valuable to fellow travelers and helps us continue to celebrate the passion and dedication of our staff. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another unforgettable stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jean-Yves L., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share such a glowing review of your recent experience. We are absolutely thrilled to learn that your stay was nothing short of perfect and that we were able to provide you with an exceptional visit. It is particularly rewarding to hear that every aspect of your time with us met your highest expectations. Our team strives to create seamless and memorable experiences for all our guests, and knowing that we succeeded in making your stay so special is the greatest motivation for us all. I will be sure to share your kind words with the entire team, as they will be delighted to know their efforts made such a positive impact. We would be truly grateful if you would consider sharing these highlights with the global travel community on TripAdvisor. Your feedback is incredibly valuable to fellow travelers and serves as a great source of inspiration for us to continue delivering excellence. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another exceptional visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Maxime L., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you enjoyed our trendy atmosphere, tasteful renovations, and the breathtaking views our hotel offers. It is also wonderful to know that our reception and breakfast teams made such a positive impression with their friendly and attentive service. However, I have noted your comments regarding your experience at Avoca, as well as your feedback concerning the lobby area. We strive to provide a consistently high level of service across all our venues, and I will be sharing your observations with our bar management team to ensure we are meeting the expectations of all our guests. Regarding the lobby facilities and lounge space, we appreciate your honest perspective as it helps us understand how we can further refine our guest arrival experience and the overall functionality of our public spaces. Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for an even more seamless stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Frederic C., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We are delighted to hear that you found your stay very comfortable and that you appreciated the complete renovation of our establishment, especially noting the transformation from its previous incarnation as the Panorama by Rhombus. We are particularly pleased that your Platinum status allowed for an upgrade to a magnificent Executive room with a partial Victoria Harbour view, and that you enjoyed the associated benefits, including breakfast. It is also wonderful to know that our team members, Steve Yoyolu, our housekeeping and reception, contributed positively to your satisfaction. We will be sure to pass on your kind words to them, as they will be very encouraged by your recognition. We are also glad that your welcome amenity met your expectations and that your room upgrade exceeded them. We sincerely apologize for the inconvenience you experienced with the early check-in. While we always strive to accommodate our Platinum guests, early check-in is indeed subject to availability, and we regret that we could not provide your room earlier than 14:30-15:00 on this occasion, despite your arrival at 12:30. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Your feedback is invaluable as we continuously review our services and policies. We are also sorry to learn that your welcome drink fell below your expectations. We aim to provide a delightful experience from the moment you arrive. We also appreciate you highlighting the inaccessibility of the hotel bar in the evening. This is valuable information, and we will share with our food & beverage team for them to look into ways to improving accessibility and service hours for our guests. Your insights are crucial for our continuous improvement, and we truly value your honest observations. We hope that despite these points, you had an overall enjoyable return to Hong Kong after eight years. We look forward to welcoming you back and providing you with an even more seamless and exceptional experience on your next visit. Sincerely, Ahmed Javiz Duty Manager

Dear Hy T. N., Thank you very much for your continued loyalty and for choosing Mondrian Hong Kong for your third visit within the past year. It is truly a pleasure to welcome you back to what we hope feels like your "home away from home." We are delighted to hear that you enjoyed our excellent location and the design of your room. Most importantly, I would like to thank you for recognizing Kelvin and Gerald. Providing warm and genuine hospitality is at the heart of what we do, and I will be sure to share your kind words with them personally. Such recognition from a returning guest is the greatest reward our team can receive. If you have a moment, we would be honored if you could share your experience on TripAdvisor. Your feedback as a frequent guest is incredibly valuable to us and serves as a wonderful guide for other travelers looking for a consistent and welcoming experience in Hong Kong. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your wonderful support. We look forward to welcoming you back for your next visit very soon. Yours sincerely, Hyde Sit Mondrian Services Manager

Dear Frank S., Thank you very much for choosing Mondrian Hong Kong for your stay during Chinese New Year. We are truly delighted that you enjoyed your experience with us and that our team, facilities, and location contributed positively to your visit. Your kind recognition of our colleagues, appreciation of our suite experience, dining at Avoca, and the panoramic views from our upper floors mean a great deal to us. It is wonderful to know that our hospitality left a lasting impression. If you have a moment, we would be grateful if you could share your experience on Tripadvisor, as your feedback greatly supports our team and assists future travellers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We sincerely look forward to welcoming you back on your next visit to Hong Kong. Warm regards, Hyde Sit Mondrian Services Manager

Dear Olivier P., Thank you very much for taking the time to share your feedback regarding your recent stay at Mondrian Hong Kong. We are delighted to know that you appreciated our convenient location and the beautiful views offered from our guestrooms. However, I am truly sorry to learn about the long and challenging check‑in experience you encountered. Please rest assured that your comments have been shared with our Front Office leadership for review and ensure that our ALL members receive the dedicated attention. We truly value your loyalty and hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay. Should your travels bring you to Hong Kong again, please feel free to contact us directly, we would be more than happy to assist further. Warm regards, Hyde Sit Mondrian Services Manager

Dear G. Dina, Thank you for the fantastic review of Mondrian Hong Kong. We’re delighted you enjoyed our location, the room’s view, and the service from our team. We truly appreciate you taking the time to share your experience and hope to welcome you back soon. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you back to Mondrian Hong Kong for more wonderful moments in the near future. Christy Wong Duty Manager

Dear Yves P., Thank you for choosing Mondrian Hong Kong, and for taking the time to leave us a review. We are delighted that you enjoyed the comfort of the room and were satisfied with our service. We're also glad to know that you had an excellent dining experience in Carna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To help us continue our pursuit of excellence, we would greatly appreciate if you could take a moment to share your experience at Mondrian Hong Kong with other likeminded travellers on Tripadvisor via the link below: https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html We look forward to welcoming you and your family back to Mondrian Hong Kong for more wonderful moments in the near future. Best regards, Gary Hung Duty Manager

Dear Sabrina L., Thank you for choosing to stay at Mondrian Hong Kong for six nights and for taking the time to share your lovely feedback. We are delighted to hear that you highly recommend our hotel, particularly for our prime location and the cleanliness of our facilities. It is wonderful to know that you enjoyed the breathtaking views from our 38th-floor restaurant and the 40th-floor terrace, and that our breakfast offerings and Malin + Goetz amenities added to the comfort of your stay. Most importantly, it is heartwarming to hear that our team took such great care of your daughter. Providing a welcoming and attentive environment for families is a priority for us, and I will be sure to share your kind words with the entire staff. I would also like to thank you for your constructive feedback regarding the drinking water. As part of our commitment to sustainability and reducing single-use plastic, we have installed high-quality water purifiers in our guest rooms. However, I understand your preference for chilled water and the convenience of bottled water for sightseeing. Please rest assured that your comments have been shared with our management team as we continue to evaluate how we can better balance our environmental initiatives with guest convenience. For future visits, our team is always happy to provide ice or assist in filling reusable bottles to ensure you are well-prepared for your city excursions. If you have a moment, we would be honored if you would share your experience on TripAdvisor. Your insights are incredibly valuable to both our team and fellow travelers. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your support. We look forward to welcoming you and your family back to Mondrian Hong Kong in the near future. Warm regards, Hyde Sit Mondrian Services Manager