Mondrian Hong Kong 5 étoiles

Dear Carole F., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you so much for taking the time to share your delightful feedback following your recent 4-day stay with us. We are absolutely thrilled to hear that you had such an enjoyable experience across all levels of your stay. It is wonderful to know that our prime location, comfortable rooms, laundry services, and front desk reception team all met your high expectations and contributed to a seamless visit. We are especially grateful for your kind words regarding our breakfast team. I will personally ensure that your wonderful compliments are passed along to all the young women on the team. Hearing that they were perfect, helpful, and highly attentive to your needs will mean the world to them and serve as a fantastic motivation to continue delivering exceptional service. Thank you once again for choosing to stay with us and for sharing your experience. We truly look forward to welcoming you back for another memorable stay in the near future. Sincerely, Ahmed Javiz Duty Manager

Dear Florian A., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share such a beautiful review of your recent experience. We are absolutely thrilled to hear that your stay was exceptional and left you with unforgettable memories. It is incredibly rewarding to know that the quality of our welcome and service was perfect for you. Our team takes great pride in delivering flawless and attentive hospitality, and your kind words will serve as a wonderful motivation for everyone. Furthermore, we are delighted that you were captivated by the breathtaking view of Hong Kong Island from your room and the rooftop garden. Creating a striking and memorable visual experience for our guests is a hallmark of our property, and we are glad it enhanced your visit. We would be immensely grateful if you would consider sharing these highlights on TripAdvisor. Your glowing feedback is highly valuable to fellow travelers and helps us continue to celebrate the passion and dedication of our staff. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another unforgettable stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Jean-Yves L., Thank you for choosing to stay at Mondrian Hong Kong and for taking the time to share such a glowing review of your recent experience. We are absolutely thrilled to learn that your stay was nothing short of perfect and that we were able to provide you with an exceptional visit. It is particularly rewarding to hear that every aspect of your time with us met your highest expectations. Our team strives to create seamless and memorable experiences for all our guests, and knowing that we succeeded in making your stay so special is the greatest motivation for us all. I will be sure to share your kind words with the entire team, as they will be delighted to know their efforts made such a positive impact. We would be truly grateful if you would consider sharing these highlights with the global travel community on TripAdvisor. Your feedback is incredibly valuable to fellow travelers and serves as a great source of inspiration for us to continue delivering excellence. https://www.tripadvisor.com/UserReviewEdit-g294217-d20…-Mondrian_Hong_Kong-Hong_Kong.html Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for another exceptional visit in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Maxime L., Thank you for choosing Mondrian Hong Kong and for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you enjoyed our trendy atmosphere, tasteful renovations, and the breathtaking views our hotel offers. It is also wonderful to know that our reception and breakfast teams made such a positive impression with their friendly and attentive service. However, I have noted your comments regarding your experience at Avoca, as well as your feedback concerning the lobby area. We strive to provide a consistently high level of service across all our venues, and I will be sharing your observations with our bar management team to ensure we are meeting the expectations of all our guests. Regarding the lobby facilities and lounge space, we appreciate your honest perspective as it helps us understand how we can further refine our guest arrival experience and the overall functionality of our public spaces. Thank you once again for your patronage, and we look forward to the pleasure of welcoming you back for an even more seamless stay in the near future. Warm regards, Hyde Sit Mondrian Services Manager

Dear Frederic C., We very much appreciate your comments regarding your stay at the Mondrian Hong Kong. Thank you for taking the time to share such detailed and thoughtful feedback regarding your recent stay with us. We are delighted to hear that you found your stay very comfortable and that you appreciated the complete renovation of our establishment, especially noting the transformation from its previous incarnation as the Panorama by Rhombus. We are particularly pleased that your Platinum status allowed for an upgrade to a magnificent Executive room with a partial Victoria Harbour view, and that you enjoyed the associated benefits, including breakfast. It is also wonderful to know that our team members, Steve Yoyolu, our housekeeping and reception, contributed positively to your satisfaction. We will be sure to pass on your kind words to them, as they will be very encouraged by your recognition. We are also glad that your welcome amenity met your expectations and that your room upgrade exceeded them. We sincerely apologize for the inconvenience you experienced with the early check-in. While we always strive to accommodate our Platinum guests, early check-in is indeed subject to availability, and we regret that we could not provide your room earlier than 14:30-15:00 on this occasion, despite your arrival at 12:30. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Your feedback is invaluable as we continuously review our services and policies. We are also sorry to learn that your welcome drink fell below your expectations. We aim to provide a delightful experience from the moment you arrive. We also appreciate you highlighting the inaccessibility of the hotel bar in the evening. This is valuable information, and we will share with our food & beverage team for them to look into ways to improving accessibility and service hours for our guests. Your insights are crucial for our continuous improvement, and we truly value your honest observations. We hope that despite these points, you had an overall enjoyable return to Hong Kong after eight years. We look forward to welcoming you back and providing you with an even more seamless and exceptional experience on your next visit. Sincerely, Ahmed Javiz Duty Manager