Fairmont Windsor Park 5 stars

Customer review rating (ALL Rating) 4.5/5 1,637 reviews

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Bishopsgate Road, TW20 0YL WINDSOR, United Kingdom

Description

Hotel extras

  • 8 restaurants and bars

  • Extensive spa facilities

  • Located on the edge of Windsor Great Park, under an hour from London

  • 15 elegant meeting and event spaces

  • Surrounded by 40 acres of green space

Our accommodation(s)

Hotel location

Fairmont Windsor Park

Bishopsgate Road
TW20 0YL WINDSOR
United Kingdom

GPS:51.435767, -0.590998

Telephone
Fax +44 1784 535555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,637 reviews

Perfect location with Excellent facilities.

Customer review rating 4.5/5

Robert G. Business - Confirmed reviews ALL

I thought overall the stay was fantastic. I just felt sometimes the staff were a bit preoccupied to say hello. However the doorman who was in early Friday morning was very helpful. I had a conference to attend and checking in would have pushed me for time however the doorman insisted he would like to help and went the extra mile to arrange for my luggage to be removed from my car and sent to the room. Thank you Robert

Excellent service

Customer review rating 5.0/5

Jayne F. Business - Confirmed reviews ALL

The service from arrival to departure was impeccable. The King Room I was in was beautiful, stylish and really comfortable. I enjoyed seeing all the meeting space, luxury spa facilities and beautiful grounds. The outside terrace and bar area are also stunning and comfortable. I am looking forward to my next stay soon. Thank you.

Lovely hotel, great location

Customer review rating 5.0/5

Martine M. Friends - Confirmed reviews ALL

I had a wonderful break in your hotel. The staff are superb and couldn’t do enough for me. My only criticism is that my room had not been cleaned on Sunday at 6.30pm. I had to ask for this to be done. It was done at 7.45 when I left for the evening.

Dear Ms M., Thank you for taking the time to write such a wonderful review following your recent visit to Fairmont Windsor Park. The entire team is delighted to hear that you enjoyed your stay and it will give me great pleasure to share your compliments with the team. A big thank you for mentioning the helpfulness and friendliness of our staff. We take pride in our team's commitment to exceptional service and we thank you for recognising them. I am sorry to hear that there was a delay in getting your room serviced on Sunday. I will review this with our Housekeeping team and thank you for sharing this with us so that we can investigate this. We can't wait to welcome you back soon and create more special memories together. Warm regards Jessica Porciani Quality & Brand Manager

Amazing Hotel

Customer review rating 5.0/5

Lisa T. Friends - Confirmed reviews ALL

From start to finish, the entire stay was amazing. The Hotel itself has great facilities and is exceptionally clean, beautifully designed. The staff were extremely helpful and friendly, such a breath of fresh air to receive such impeccable customer service in every single area of the Hotel. The food and particularly the breakfast was delicious, great choice and very clean / organised breakfast service. I will 100% come again, thank you so very much for making our stay special.

Dear Ms T., Thank you for taking the time to write such a wonderful review following your recent visit to Fairmont Windsor Park. The entire team is delighted to hear that you enjoyed your stay and it will give me great pleasure to share your compliments with the team. A big thank you for mentioning the helpfulness and friendliness of our staff. We take pride in our team's commitment to exceptional service and we thank you for recognising them. It is the ultimate compliment to hear that you are looking to visit us soon again. We can't wait to welcome you back and create more special memories together. Warm regards Jessica Porciani Quality & Brand Manager

Nice property, but stay ruined with problem with AC and hot water

Customer review rating 1.5/5

Calvin C. Business - Confirmed reviews ALL

I am writing to raise some concerns and disappointment re: my recent stay at your property. I stayed for 3 nights between April 16 – April 19, checking into room 1014. On my bill, it shows Conf. No. 59… 53, Receipt No. 37086 Here’s the sequence of events: - Upon checking into the room on the morning of the 16th, the temperature was very cold (the AC was constantly on). Adjusting the thermostat had no effect, and so when I returned from my day that evening, the room was frigid. - I called down to the maintenance and front desk on the evening of April 17. I was told they would have engineering come to look at the issue, but nobody ever came. - In the morning of the April 18, I stopped at the front desk on my way out and VERY explicitly told them to address the issue while I was out. When I returned to my room around 6pm that evening, the room was still frigid and the fan/AC were on - I called down to the desk again right away and they told me they would send somebody up - FINALLY, late in the evening on April 18, a maintenance person stopped by the room, spent 3 minutes looking at the situation and said the outside compressor unit was malfunctioning, and they would be unable to fix it all that evening - And to top off the entire experience, waking up on the morning of April 19, there was no hot water Upon checking out, I told the front desk, and they were unable to offer any recourse other than this email address. I cannot tell you how disappointed I am. I’ve stayed at Fairmont properties before and have come to expect excellent service. 3 straight days of an ice cold room was NOT an enjoyable experience. On top of that, my company was hosting an event at your hotel, so I know we had made a significant financial investment with Fairmont. I am hoping your team can do something about this to help offset this miserable experience. I have asked the front desk via email and they have offered a complimentary room upgrade at my next stay. However, I do not have immediate plans to travel back to the UK. I asked for a similar upgrade at the Sofitel Munich Bayerpost (an Accor property), but was denied. Hopefully you can help me address this.

Dear Mr C., Thank you for taking the time to share your recent experience at Fairmont Windsor Park. I am sorry to hear that the air conditioning was malfunctioning during your stay. Please allow me to sincerely apologise for this technical issue. I regret to hear that our engineering team failed to resolve the problem promptly and effectively, especially considering the additional inconvenience of the malfunctioning hot water on the last morning. I understand your disappointment, particularly given your past positive experiences with other Fairmont properties. The level of service you encountered falls short of our standards, and we appreciate you bringing this to our attention. Following your feedback we have taken the room out of our inventory and conducted a thorough analysis to understand the technicality and we are thankful that you highlighted this to us. We would like to offer a meaningful gesture of our sincere apology. While we understand a complimentary room upgrade at your next stay may not be ideal, we unfortunatley are unable to confirm or offer you an upgrade at another hotel. I can however, with your permission, contact the hotel on your behalf and put this request in. Please can I kindly ask you to share your stay details with me so that I can contact the Sofitel Munich for you and request this upgrade for you. Additionally, I would be delighted to assist you personally with your stay at Fairmont Windsor Park and offer you on top of the complimentary upgrade that was already promised, a discounted room rate. Please let me know if you have a date in mind so that I can arrange this for you. Mr. C., thank you again for your feedback. We hope to have the opportunity to regain your trust in the future and to welcome you to Fairmont Windsor Park. Sincerely, Jessica Porciani Quality & Brand Manager

Other web-users rate our hotel

  • 272 reviews 9/10 Location
  • 682 reviews 7.5/10 Room
  • 1,141 reviews 7.9/10 Service
  • 464 reviews 9.1/10 Amenities
  • 350 reviews 8.4/10 Wellness Area
  • 317 reviews 9.4/10 Vibe
  • 170 reviews 7/10 Breakfast
  • 148 reviews 7/10 Cleanliness

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