Hôtel de la collection MGallery Rezydent Sopot 5 étoiles

Dear Maciej, Thank you very much for taking the time to share your comments on your stay at the Resident Sopot MGallery Hotel Collection. I am extremely sorry that we did not meet your expectations, so please accept our apologies for this. As part of MGallery, we are committed to providing the highest quality service to each and every guest, so the feedback you provided is extremely important to us. We would like to assure you that the room ladies do their best to remove stains on a regular basis and I can assure you that these are not the same stains as a few months ago. I am also extremely sorry that the reception staff did not live up to your expectations. Reception is one of the aspects of a stay at our hotel that our guests rate the highest. We are grateful that you shared your experience with us and I hope that you will return to us again to see that we are a hotel that deserves 5* Zbigniew Brzakala Guest Experience Manager

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Rezydent Sopot MGallery Hotel Collection. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Zbigniew Brzakala Guest Experience Manager

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Rezydent Sopot MGallery Hotel Collection. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Zbigniew Brząkała Guest Experience Manager

Dear Eric C., Thank you for taking the time to tell us about your experience at the Resident Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; let me express my sincerest apologies. At MGallery, we strive to provide the highest quality of service to every customer; therefore, your feedback is very important to us. Please be assured that we are taking the appropriate steps to resolve this issue and prevent it from occurring in the future. I would just like to add that we are not able to give a room upgrade when the Baltic Suite is booked because it is the highest room category with us. Thank you for sharing your concerns with us and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Zbigniew Brzakala Guest Experience Manager

Dear XXXPol, Thank you for visiting us and taking the time to share your comments. We are sorry to hear that your stay did not meet your expectations. We appreciate all the comments and will review them carefully to find room for improvementHowever, I would like to point out a couple of issues that may not have been entirely noticeable during your stay. Namely, the room 117 referred to in your review did not exist in the "old" Residence. In its place were the offices of the heads of departments. I would like to add that in the case of non-functionality of the room, as you described, it was certainly worth informing the reception - they would probably offer you a change of room. So that your stay would take place in the most comfortable conditions. As a boutique hotel, we have rooms of the same category , which differ in room layout. . Greetings and we hope to see you again! Zbigniew Brząkała - Guest Experience Manager