Hôtel de la collection MGallery Rezydent Sopot 5 étoiles

Note Avis clients (Note ALL) 4.8/5 778 avis

Hôtel de la collection MGallery Rezydent Sopot - Image 1
Hôtel de la collection MGallery Rezydent Sopot - Image 2
Hôtel de la collection MGallery Rezydent Sopot - Image 3
Hôtel de la collection MGallery Rezydent Sopot - Image 4

Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Railway Station just a few steps away from the hotel

  • The hotel is just 500 meters away from a charming beach boasting iodine filled air

  • Grino Restaurant style of dining - bistronomy Casual atmosphere and dishes on hot Lava Stones

  • All rooms are equipped with a very high quality MGallery bed

  • Artful bespoke design, in tune with its maritime surroundings

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Hôtel de la collection MGallery Rezydent Sopot

Plac Konstytucji 3 Maja 3
81704 SOPOT
Pologne

GPS:54.4428019, 18.56273277777778

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Animaux acceptés
  • Restaurant
  • Hôtel accessible en fauteuil roulant
  • Air conditionné
  • Wifi
  • Petit-déjeuner
  • Salles de réunion
A proximité
  • Parking

GRINO

Novel style of dining - bistronomy combining refine cuisine with a casual atmosphere, serving regional delights from local suppliers, including steaks, fish and cheeses crafted in a unique way on hot Lava Stones.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.8/5  778 avis

Note TripAdvisor  4.5/5  36 avis

Big dissapointment

Note TripAdvisor 2.0/5

Maciej S Avis TripAdvisor

I have been looking for the perfect place for my birthday trip for a long time. The choice fell to the Rezydent Hotel. Unfortunately, instead of a great stay, I was disappointed. The advantages of the hotel are the location and nice interior, but unfortunately, it ends there. It is unacceptable that in a supposedly 5* hotel, the reception staff does not greet guests and is so indifferent, apart from Mr Marek, who was the only one who showed exceptional kindness and help, which surprised us pleasantly. - Air conditioning in the room didn't work. - The refrigerator was not cooling properly. - The bedding that was changed on the second day of stay was torn. - The tap by the sink was so short that you could hardly wash your hands by tapping your hands against the sink. - The carpet was dirty. Interestingly, in May, someone wrote a review reporting that room 304 had a dirty carpet. The hotel responded to it, but still, it wasn't cleaned for 3 months! We have been waiting for this trip for a long time, we are sorry, and we are disappointed with the stay. In a hotel of this class, such situations should not take place and prove that a hotel with five stars has nothing to do with it.

Dear Maciej, Thank you very much for taking the time to share your comments on your stay at the Resident Sopot MGallery Hotel Collection. I am extremely sorry that we did not meet your expectations, so please accept our apologies for this. As part of MGallery, we are committed to providing the highest quality service to each and every guest, so the feedback you provided is extremely important to us. We would like to assure you that the room ladies do their best to remove stains on a regular basis and I can assure you that these are not the same stains as a few months ago. I am also extremely sorry that the reception staff did not live up to your expectations. Reception is one of the aspects of a stay at our hotel that our guests rate the highest. We are grateful that you shared your experience with us and I hope that you will return to us again to see that we are a hotel that deserves 5* Zbigniew Brzakala Guest Experience Manager

Excellent hôtel ,très bien situé

Note Avis clients 5.0/5

Olivier Professionnel - Avis confirmés ALL

Rien à redire, tout était excellent. Accueil et petites attentions parfaits pour un membre Diamond

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Rezydent Sopot MGallery Hotel Collection. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Zbigniew Brzakala Guest Experience Manager

Bien accueilli et très bon service et déjeuner copieux

Note Avis clients 4.5/5

Bureau G. Professionnel - Avis confirmés ALL

Troisième expérience très positive sur 1 an. Rien à reprocher à l’hôtel ni à la direction et ses employés seulement à la ville de Sopot qui commence des travaux très bruyants devant l’hôtel tous les jours à 6h du matin.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Rezydent Sopot MGallery Hotel Collection. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Zbigniew Brząkała Guest Experience Manager

Décevant.

Note Avis clients 2.0/5

Eric C. Professionnel - Avis confirmés ALL

Facturer 25 zlotis pour l'envoi d'une montre oubliée par DHL et un sejour d'une facture de 2735 zlotis est indécent. Spa et Hammam qui ne fonctionnaient pas le dernier jour et 2735 Zlotis. Eric C. : statut membre Diamond. Aucun surclassement possible pour les deux jours. Très déçus.

Dear Eric C., Thank you for taking the time to tell us about your experience at the Resident Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; let me express my sincerest apologies. At MGallery, we strive to provide the highest quality of service to every customer; therefore, your feedback is very important to us. Please be assured that we are taking the appropriate steps to resolve this issue and prevent it from occurring in the future. I would just like to add that we are not able to give a room upgrade when the Baltic Suite is booked because it is the highest room category with us. Thank you for sharing your concerns with us and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Zbigniew Brzakala Guest Experience Manager

Big disappointment

Note TripAdvisor 2.0/5

XXXPol Avis TripAdvisor

Well, few years ago I stayed in REZYDENT hotel, which at this time was an independent hotel, not being part of Accord group. I was dissatisfied and for next stays at Sopot, I was choosing other hotels. And now, I spotted that now REZYDENT became part of MGallery chain, which I like very much, as these are elegant, usually boutique hotels. This was the reason, why I have decided to come back to REZYDENT, thinking that probably a lot of things from the past, which I disliked, was changed for better. Unfortunately NOT AT ALL. The only change which I recognized is a new design of the hotel’s lobby. At this is it !!! My room (117) being a superior one with a separate (theoretically) living room and bedroom, was looking 1:1 like in the old REZYDENT. The room is dark, as windows are facing interior lobby, with a limited access of a daylight. So almost all day you have to keep lights switched on. You can’t separate in the bedroom from the living room, as there are no … doors in between. AC - another issue. Rather loud and it is impossible to decide the desired speed of fan. Last but not least, for such an unpleasant experience I had to pay much more than quality offered in reality. So whoever will be the owner of REZYDENT in the future, I will never come back there again

Dear XXXPol, Thank you for visiting us and taking the time to share your comments. We are sorry to hear that your stay did not meet your expectations. We appreciate all the comments and will review them carefully to find room for improvementHowever, I would like to point out a couple of issues that may not have been entirely noticeable during your stay. Namely, the room 117 referred to in your review did not exist in the "old" Residence. In its place were the offices of the heads of departments. I would like to add that in the case of non-functionality of the room, as you described, it was certainly worth informing the reception - they would probably offer you a change of room. So that your stay would take place in the most comfortable conditions. As a boutique hotel, we have rooms of the same category , which differ in room layout. . Greetings and we hope to see you again! Zbigniew Brząkała - Guest Experience Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 280 avis 9.2/10 Site
  • 342 avis 8.1/10 Chambre
  • 384 avis 9.6/10 Service
  • 237 avis 9.3/10 Repas
  • 198 avis 9.5/10 Petit déjeuner
  • 124 avis 9.4/10 Ambiance
  • 86 avis 6.9/10 Propreté
  • 63 avis 8.4/10 Installations

Dispensé par Trustyou

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