Mantra Mackay 4 estrelas

Familiar

The stay was great, I had a nice room overlooking the swimming pool and the marina. I am giving a three star review because I paid $88 for 4 pinna colada cocktails and did not feel even a little tipsy. (It normally only takes one). I think the barmaid reused the leftover mixture (stored in a jug in the fridge) from a previous customer and did not add any alcohol to the leftovers. Very disappointing.

Terrible. Very understaffed! We booked under the assumption that Mantra was a quality Hotel. The receptionist was answering phones, attending to the front desk check ins, check outs and all enquiries. We stayed one night with 2 adult children in 2 rooms. We rang to see if there were any twin rooms available and were told to book a superior queen room as these beds could be split into singles, this room cost $36.00 more than the standard queen room my husband and I booked but we were happy to do this to get the 2 single beds. I tried to call multiple times only to be asked to hold and be left on hold until the phone cut out. I did finally manage to get through to asked for the bed to be split. However, when we did arrive at the hotel the bed was not split into singles. We were told house keeping finished at 2.00pm and the reception was waiting for the bar staff to help her split the beds. My husband offered to help her split the beds but was told help was on the way. After a very long wait they did not arrive to help. We were offered a roll away bed for free but were not happy with this considering the room cost $225 per night. We were then offered an upgrade to the king room with a spa and a roll away bed. By this time it was obvious we were not getting the twin room so we took the king spa room with the roll away bed. We had driven from Townsville that morning and were very tired and just wanted to rest. The reception was the one who brought the roll away bed to the room. The service in the restaurant was very poor. The table was dirty and the staff were very inattentive and unprofessional, we had to go to the bar to see if it was table service. We were told they would get to us in a minute. We waited a very long time for drinks. The food, however, was surprisingly very good. We ordered scallops and a steak. Both were cooked perfectly and delicious. We waited a long time for our plates to be cleared and then waited another long period to be asked about desserts. When nobody came my husband went to the bar to ask about desserts only to be told the kitchen closed 5 minutes ago. Interestingly, the next night when we checked into our accommodation in Bagara and mentioned how bad the Mantra Mackay was the woman next to me said she had stayed there too and won’t ever book there again.

The hotel is located close to the beach and harbour and also many restaurants and some bars to enjoy and entertain yourself. Service was great and the rooms were very well kept and decored. The area is quiet and you can go for walks to the beach and breakwater areas.

The room was great with lounge area, kitchenette, huge bathroom with spa and spacious bedroom with balcony access with views over the marina. Everything was clean and the bed very comfortable. Staff were friendly and the food good. Would definitely stay here again.

The rooms are of excellent standard and the beds are the best I’ve had in a long time in my travels. Could have more coffee in room as I live on coffee up late doing reports but not an issue in reality. Views are spectacular over the marina and ocean.