ibis Mackay 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.433 comentários

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Descrição

Extras do hotel

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Nossas acomodações

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Localização do hotel

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  1.433 comentários

Classificação no TripAdvisor  4.5/5  389 comentários

Ok, for one night only.

Classificação TripAdvisor 1.0/5

CoalDust Avaliação certificada TripAdvisor

Been coming for years as it’s at the airport. Now Cheap for a reason. Cleanliness - poor at best, glass ring marks and even hair on bedsides, greasy food marks on bench, dirty hand marks on walls. Carpet stains next to bed. The jug had water in it for lord knows how long as it had floaters in it. Dust on all areas that don’t get touched, bathroom wall light fittings, towel rails, showers getting mouldy. Maintenance - Mattress so worn you are on the base, ended up sleeping on the floor. Directional bedside lights not working. Bench seat next to table missing the cushion. Food - Seriously for a $25 schnitzel, you would expect not to get a highly process lump of so called chicken that I think there was more oil running out than meat. Complained at the bar and all I got was a smile and sorry sir, chips was good but you get more at Maccas small fries!! This was a nice place, but slipping away, locals used to come to eat at times here but is now they don’t for a reason and when I speak to locals (have an office here) they laugh at me when I say I eat there.

Dear Coaldust, Thank you for taking the time to share your feedback. I am sorry to hear that your experience has not been up to the standard that we usually provide. I can assure you that I have already discussed this feedback with them, and have already put additional checks in place to ensure that the cleanliness in the rooms and the service in the restaurant improve. I hope you will give us another chance to better serve you, and I hope to welcome you back soon. Kind Regards,

Charged Credit card for cancelled stay

Classificação TripAdvisor 1.0/5

lma752004 Avaliação certificada TripAdvisor

Booked 4 rooms for myself and work colleagues however had to cancel and rebook for the following week. Cancelled with 4 days notice before stay on a flexible booking only to find the charge on my card.

Dear lma752004, Thank you for your feedback. I apologise for the charge on your credit card, and I understand this has been refunded. I hope you will give us another chance to better serve you in the future. Kind Regards,

Great hotel, great options, great staff. And. . . great food in the restaurant. Service??

Classificação TripAdvisor 3.0/5

Q7109MOrossm Avaliação certificada TripAdvisor

Sorry but. . . . you guys need a Customer Service person to clean out the internal systems so people can get served. Check in is fine, as is check out, but the bar service is TERRIBLE. There are queues and queues, and when you have one person doing meals and drinks, it takes a LONG time to serve 6 people. By that I mean 20 minutes! I only wanted a beer, but the girl on the bar had to do room service, so off she went! Gone. Really bad I am sorry. . . .

Thank you for your feedback and I am sorry to hear about your experience. We will certainly investigate what happened as this is not how the restaurant usually operates. I appreciate you sharing your feedback, giving us an opportunity to improve. I hope you will give us another chance to better serve you, and we look forward to welcome you back. Kind Regards,

Um dos melhores Ibis que frequentei.

Classificação TripAdvisor 4.0/5

Afonso B Romântica - Avaliação certificada TripAdvisor

Check-in feito rapidamente, chegamos tarde da noite e já estava tudo pronto. O estacionamento está incluso na diária do hotel. O quarto era padrão Ibis, novo, bem limpo. O atendimento da equipe foi ótimo sempre que precisamos. A localização é no aeroporto, mas a cidade é pequena e estávamos de carro com acesso rápido a qualquer lugar. Nos hospedamos aqui pois era o hotel da rede mais perto de Airlie Beach, destino para visitar as Whitsundays Islands, a 90 min de carro. O café da manhã estava incluso e era melhor que muitos Mercure e Novotel onde já estive, com produtos da região como geléias e mel. Usei o welcome drink para pedir café expresso e capuccino. Excelente escolha com ótimo preço!

Thank you afonso_barreiro for your great feedback. It is great to hear you enjoyed your stay and I will certainly pass your feedback onto the hotel team. We hope to welcome you back soon, Kind Regards,

Internet péssima

Classificação TripAdvisor 3.0/5

Daniel M Negócios - Avaliação certificada TripAdvisor

O hotel fica praticamente dentro do aeroporto, pois é só atravessar a rua. Tem café-dá-manhã e restaurante. O sinal da internet é fraco e não chega a todos os quartos (o meu era o último d 1 andar e não chegava). Mesmo na recepção e com sinal máximo a velocidade era lenta.

Thank you for reviewing our hotel. It's good to hear you enjoyed our Tavern menu, I am sorry you had problems with the internet speed we are reviewing with our provider to ensure this doesn't happen again. We hope to see you again if you are back in Mackay. Regards Scott Grant General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 445 comentários 9.2/10 Localização
  • 886 comentários 7.3/10 Quarto
  • 790 comentários 8.4/10 Serviço
  • 11 comentários 3.6/10 Wifi
  • 473 comentários 6.7/10 Comida
  • 363 comentários 7.5/10 Limpeza
  • 110 comentários 5.6/10 Café da manhã
  • 90 comentários 9.1/10 Atmosfera

Com a tecnologia Trustyou

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Classificação clientes Avis (Classificação ALL) 4.4/5 (867 comentários)

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