21c Museum Hotel St Louis 4 stars

Customer review rating (ALL Rating) 4.2/5 1,479 reviews

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21c Museum Hotel St Louis - Image 1
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1528 Locust street, 63103 SAINT LOUIS, United States

Description

Hotel extras

  • Nearly 14,000 square feet of 21st century gallery space accessible to guests on the 2nd floor

  • Your Destination for Sports - Walk to Energizer Field, Enterprise Center and Busch Stadium

  • Experience Idol Wolf - Awarded one of Eater's Essential Restaurants in St Louis

  • Historic Property with an award winning restoration for this former YMCA building from 1926

Our accommodation(s)

Hotel location

21c Museum Hotel St Louis

1528 Locust street
63103 SAINT LOUIS
United States

GPS:38.631618, -90.202526

Telephone
Fax +1 314-940-2330

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,479 reviews

Customer review rating 5.0/5

Sarah T. Friends - Confirmed reviews ALL

The hotel was better than I could’ve hoped. The fitness center was well appointed and not very busy. The pool, sauna, steam room, and hot tub were all very nice additions. Staff were all incredibly helpful and friendly. Made great suggestions on things to do and see to make our stay great.

Thank you so much for your kind words! We’re thrilled to hear that your stay exceeded expectations and that you were able to enjoy all of our amenities—from the fitness center to the pool, sauna, steam room, and hot tub. It’s especially wonderful to know our team made a positive impression and helped enhance your visit with great recommendations. We truly appreciate you taking the time to share your experience and hope to welcome you back for another relaxing and memorable stay soon!

Customer review rating 2.5/5

Victoria T. Families - Confirmed reviews ALL

Minimal housekeeping service. Seemed the concert guest had check in preferences, when they were able to check in before our group. Some relatives waited more than 8 or more hours.

Hi Victoria, Thank you for sharing your feedback. We sincerely apologize for the frustration you and your relatives experienced during your stay. We understand how important timely check-in and consistent housekeeping service are to a comfortable visit. It’s disappointing to hear that some members of your group experienced extended wait times, and we regret any impression that check-in priority was handled unfairly. While we do our best to accommodate all guests as efficiently as possible—especially during high-demand periods like concert events—we clearly fell short in delivering a smooth and equitable experience. Your comments regarding housekeeping have also been noted, and we will be addressing this with our team to ensure our service standards are consistently met. We truly appreciate you bringing this to our attention, and we hope you’ll consider giving us another opportunity to provide the level of service you expected and deserve. Sincerely, 21c Museum Hotel St. Louis

Customer review rating 3.5/5

Jason R. Families - Confirmed reviews ALL

We had an enjoyable stay despite a poor first impression. We arrived around 530pm for our two night stay, when attempting to check-in we were told our room was not ready, despite a 4pm guaranteed check-in (which is already relatively late). It wasn't until almost 630pm before we were allowed to check-in. This NEEDS to get fixed. Other than that the hotel was nice and the staff was courteous.

Thank you for sharing your feedback. We’re glad to hear that you had an enjoyable stay overall and found our hotel and team to be welcoming and courteous. That said, we sincerely apologize for the delay in getting your room ready upon arrival. We understand how frustrating it is to arrive after the guaranteed check-in time and still have to wait, especially after a long day of travel. This is not the experience we aim to provide, and your comments have been shared with our team so we can address and improve this process moving forward. We truly appreciate your patience and your honest feedback. We hope to have the opportunity to provide you with a smoother and more seamless experience on your next visit.

Customer review rating 2.5/5

Kevin F. Families - Confirmed reviews ALL

I arrived early for check in because I had an event to attend at the hotel that started at 5pm. I was told that check in did not start until 4pm. I went back to the front desk at 4pm and was told that they did not have a room ready for me and that they did not know when one would be ready. I let them know that I had an event to get ready for that started at 5pm. I was told by the employee at the desk that he would be happy to cancel my reservation which did nothing to solve my problem. They took my phone number and told me that they would text me when my room was ready and I never received a text from them. I had to go back to the front desk to ask again. Very poor service. No apologies and they seemed as if they were the ones being put out.

Thank you for taking the time to share this—we’re truly sorry for the frustrating experience you had. We completely understand how important it was for you to have your room ready in time to prepare for your 5pm event, and we regret that we fell short in both readiness and communication. Not having a room available at check-in time, combined with the lack of updates and follow-through on the promised text message, is unacceptable. Additionally, the response you received at the front desk does not reflect the level of service and care we expect from our team, and we sincerely apologize for how this was handled. Your feedback has been shared with our front office leadership team to address these concerns directly, particularly around communication, urgency, and guest empathy during high-pressure situations. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the seamless and attentive experience you deserved.

Customer review rating 5.0/5

Valerie B. Solo - Confirmed reviews ALL

I came for a few days to explore St. Louis. I was grabbed by the art museum and fun vibe of the hotel in pictures and it didn’t disappoint. The room was spacious and well appointed. It was also quiet. I ate at the hotel for dinner one evening and enjoyed my dinner. The penguins were fun to find in different locations. The one disappointment was the breakfast place didn’t have what I wanted for breakfast due to a staff shortage. The location is close to the City Museum. The rest of the places (Arch and zoo) I drove to and easily found parking.

Other web-users rate our hotel

  • 687 reviews 7.9/10 Location
  • 1,402 reviews 6.5/10 Room
  • 1,253 reviews 6.8/10 Service
  • 16 reviews 2.6/10 WiFi
  • 715 reviews 7.8/10 Amenities
  • 584 reviews 9.2/10 Vibe
  • 580 reviews 4.3/10 Cleanliness
  • 578 reviews 8/10 Food

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