Mövenpick Villas & Residences Phu Quoc 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 343

Гарантия
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Ong Lang Beach, Cua Duong Village, Phu Quoc District, 92000 Phu Quoc, Вьетнам

Описание

Особенности отеля

  • 79 luxurious Villas with private pools for an exclusive escape.

  • 329 well-appointed Studios with private balconies and fridges.

  • 70 years of Mövenpick culinary heritage with a variety of dining options.

  • Complimentary daily Chocolate Hour at 3.30 PM

  • Exclusive access to a secluded beachfront for your dream wedding.

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Расположение отеля

Mövenpick Villas & Residences Phu Quoc

Ong Lang Beach, Cua Duong Village, Phu Quoc District
92000 Phu Quoc
Вьетнам

GPS:10.283008, 103.924173

Телефон

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 343

Примечание: отзывы клиентов 4.0/5

Svetlana I. Семьи - Проверенные отзывы - ALL

Прекрасная зеленая территория, вежливый персонал, хорошие рестораны и кафе, быстрое обслуживание, немного удивил уровень уборки в номере- он был на уровне отеля 3 звезды.

Dear Ms. I., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. It is never our intention to make any guest feel frustrated, and we are especially sorry for the lack of attention to the cleaning service from our team. We have noted your observations and recommendations for improvements to the service. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We also appreciate your review and the compliments about our resort. It motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for choosing us for your stay. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Примечание: отзывы клиентов 4.5/5

Tamara K. Семьи - Проверенные отзывы - ALL

Все было прекрасно, абсолютно довольны своим выбором. Единственный момент вечером периодически был непонятный запах и дым

Примечание: отзывы клиентов 0.5/5

Maksim O. Пары - Проверенные отзывы - ALL

Не вернули депозит в той валюте, которую оставляли!!! Еще и хотели взять штраф, за якобы курение в номере, а в номере никто не курил!!!

Dear Mr. O., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are sorry to hear of your disappointment about the service you received. It is never our intention to make any guest feel unwelcome or frustrated. We also would like to take this opportunity to address your concern about the currency deposit and changing bed linens. As we only accept the payment in VND, your foreign currency will be exchanged into VND and kept as the deposit for incidental charges during your stay, so you can settle all the charges at the time of check-out. At check-out, if the actual incidentals are less than the amount deposited, then the excess cash will be refunded. Regarding changing bed linens, as part of sustainable hospitality, to help save energy and water, bed linens are customarily changed after each stay. A changing bed card is set up in the room for guests to place it on the bed if they would like us to change the linens. We truly regret that we didn’t meet your expectations this time, but we hope we might have another chance in the future to show you the genuine hospitality we are known for. Warm regards, Vi Do Guest Experience Manager

Примечание: отзывы клиентов 5.0/5

Mikhail V. Семьи - Проверенные отзывы - ALL

Понравилось практически все. Великолепная вилла, чистота и комфорт. Прекрасный сервис. Не хотелось уезжать

Dear Mr. V., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We appreciate your review and the compliments about our resort. It is always encouraging for us to learn that our valuable guests are satisfied with our service and motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Примечание: отзывы клиентов 3.5/5

Mariia Z. Семьи - Проверенные отзывы - ALL

Однообразные завтраки, более скудный выбор чем в Resort, недоступен бариста на завтрак как в resort. Плохая уборка номера. Оба корпуса считаются на 5*, но почему между ними такая большая разница??? Территория красивая и ухоженная! Шоколадный час прекрасный

Dear Ms. Z., Warm greetings from Mövenpick Resort Waverly Phu Quoc! It was a great pleasure having you stay at our resort. Thank you for taking the time to complete our online guest satisfaction survey. We are sorry to hear of the inconvenience you experienced. It is never our intention to make any guest feel frustrated, and we are especially sorry for the lack of attention to the cleaning service from our team. We also have noted your observations and recommendations for improvements to the breakfast. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We appreciate your review, and it motivates us to do better to ensure that our guests have a warm and pleasant experience. We hope that we will have the pleasure of welcoming you and your family again in the near future. Warm regards, Vi Do Guest Experience Manager

Другие интернет-пользователи оценили наш отель

  • 589 Отзывов 6.9/10 Расположение
  • 1 206 Отзывов 7.7/10 Номер
  • 1 805 Отзывов 7.7/10 Сервис
  • 5 Отзывов 4.2/10 Интернет
  • 718 Отзывов 8.3/10 Завтрак
  • 582 Отзывов 7.7/10 Удобства
  • 534 Отзывов 6.6/10 Чистота
  • 448 Отзывов 9/10 Атмосфера

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