Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 845

Гарантия
лучшей цены
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 1
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 2
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 3
Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 4
Khem Beach, Phu Quoc Special Zone, An Giang, 920000 Phu Quoc Special Zone, Вьетнам

Описание

Особенности отеля

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

Наши номера

Take advantage of our Flight + Hotel offers

Discover
Discover

Расположение отеля

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, Phu Quoc Special Zone, An Giang
920000 Phu Quoc Special Zone
Вьетнам

GPS:10.035024, 104.027621

Телефон
Факс +84 297 3927 778

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

Узнать больше

Рейтинг ALL  4.6/5  Отзывов: 845

Рейтинг TripAdvisor  4.6/5  Отзывов: 1 099

Сертификат качества 2025

Good stay with lots of activity

Примечание: Tripadvisor 4.0/5

Khánh Duy N Реальные отзывы TripAdvisor

Room D621. We have some issue with the door lock. Otherwise the whole experience was good. Very nice staff. The pool was nice and good access to the beach.

Kì nghĩ đáng nhớ

Примечание: Tripadvisor 5.0/5

Escape58949947418 Реальные отзывы TripAdvisor

Premier Residences offers a truly pleasant and comfortable stay. The rooms are spacious, clean, and well equipped, suitable for both short and long stays. The breakfast buffet is a highlight, featuring a wide variety of Asian and Western dishes that are fresh and delicious. Most impressive is the friendly, professional, and attentive staff at the front desk and restaurant, who always provide warm and helpful service, making guests feel welcomed throughout their stay.

Not worthy of a 5-star rating

Примечание: Tripadvisor 1.0/5

Josh W Реальные отзывы TripAdvisor

I genuinely cannot understand how Premier Residences Phu Quoc is rated as a 5-star hotel. Nothing about the experience compares favourably with other 5-star properties I’ve stayed in. As a Platinum member, where the expectation is that service should go above and beyond, it was even more disappointing to see the basics handled so poorly. Communication prior to arrival was weak. I contacted the hotel twice regarding scuba diving, which is listed on their website. The first response didn’t properly answer my question, and the second enquiry was ignored entirely. The airport transfer was significantly late, with no communication, explanation or apology. When I followed up via the hotel’s WhatsApp number, I was again ignored. To make matters worse, the taxi driver attempted to sell me his own services for the rest of my trip despite already being late. Check-in was chaotic and extremely inefficient. Each check-in appeared to take around 15 minutes, which felt excessive and poorly managed - again surprising given Platinum status is meant to offer a smoother arrival experience. The room itself was very basic with a poor layout. The bed was extremely uncomfortable - two single beds pushed together with multiple mattress topper sections, creating an uneven sleeping surface. For a “suite”, this was not what I expected. The balcony also lacked a deckchair, which feels like a very basic expectation at this level. Breakfast was okay at best. There were fresh cooking stations, which were fine, but much of the food was very basic. The overall experience felt chaotic, more like a conveyor belt than a relaxed 5-star breakfast. The pool area was okay, but there were not enough sunbeds for the number of guests. Many were left unused for hours with towels on them - something that could easily be better managed. The adults-only pool consistently had children in it, suggesting poor enforcement or unclear signage. Beach sunbeds were also tightly packed, and on multiple occasions none were available, resulting in me paying for a sunbed at a nearby beach restaurant instead. The staff didn’t do anything overtly wrong, but the service felt very transactional. There is clearly an opportunity for better training around guest experience. The one exception was the gentleman who showed me to my room - he was polite and welcoming. Finally, I was woken by a phone call from the spa after 10pm. I hadn’t used the spa at all and still don’t know why they called - contacting guests at that time without clear reason is completely unacceptable. Overall, this hotel falls well short of 5-star standards. For Platinum members in particular, this experience was disappointing and did not come close to the level of recognition or service promised. I would not recommend staying here at this price point.

Poor staff

Примечание: Tripadvisor 2.0/5

vb2626 Реальные отзывы TripAdvisor

Still staying with a night left to go. Check in was an ok experience, after being told to wait 10 minutes so I could go with my bags rather than the bags coming to my room afterwards. E block where the king rooms are located is very old and rooms have alot of wear and tear and would be a 3/4 star at best. The vast majority of the staff cannot speak English and rely on Google Translate. Speaking of staff, they are very understaffed and they look quite miserable. Breakfast is just absolute chaos. Anybody can walk in here and take a seat and sit down. Every staff member hee is just filling up food. No greeting from anybody and they actually just barge past you yo get to where they are going. Nobody asks you about allergies either. Coffee and juices taste very cheap and are of poor quality. Food is OK. There are simply not enough loungers around the pool and beachside, and it involves a morning run to get one, if that's your thing. The food and drink prices here compared to the rest Vitenam is very expensive. Many people get food and drink from across the road and bring it in. Foam party and kids car racing all chargeable. Half of the pool area closed for some reason and no explanation. The place is not what quite what it seems on the photos. Save your money and book elsewhere in this island. Glad we are only here for 3 nights.

Примечание: отзывы клиентов 4.5/5

Kseniia K. Пары - Проверенные отзывы - ALL

Отель очень понравился. Дружелюбный персонал, отличные завтраки, хорошие номера, но уборку номеров нужно улучшить! Лежаков у бассейна не хватает. Пляж хороший, постоянно чистят, мусор на пляже убирают! Но заметили, что на территории отеля, очень мало урн для мусора, постоянно приходилось искать, куда бы выкинуть салфетку или окурок. Общее впечатление осталось очень хорошим.

Dear Kseniia K., Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed our beautiful beachfront location, friendly staff, and delicious breakfasts. Your feedback regarding room cleaning and the availability of lounge chairs by the pool has been duly noted. We also appreciate your comments about the lack of waste bins on the property, as maintaining cleanliness is a priority for us. We hope to welcome you back for another enjoyable stay in the future. Goodbye and best regards, Premier Residences Phu Quoc Emerald Bay Managed by Accor

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 083 Отзывов 8.9/10 Расположение
  • 2 124 Отзывов 7.8/10 Номер
  • 2 511 Отзывов 8/10 Сервис
  • 23 Отзывов 7.9/10 Интернет
  • 1 430 Отзывов 9.5/10 Пляж
  • 1 403 Отзывов 9.2/10 Завтрак
  • 1 316 Отзывов 9.6/10 Бассейн
  • 915 Отзывов 7.4/10 Чистота

В сотрудничестве с Trustyou

Другие отели поблизости

Все наши в отеле в городе Фукуок

Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.