Premier Residences Phu Quoc Emerald Bay Managed by Accor 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 777

Гарантия
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Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 1
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Premier Residences Phu Quoc Emerald Bay Managed by Accor - Image 4
Khem Beach, An Thoi Town, Phu Quoc, 920000 Phu Quoc, Vietnam

Описание

Особенности отеля

  • A stylish Phu Quoc resort nestled on the beautiful Kem Beach

  • 752 rooms and suites including 7 villas with various accommodation catering to all needs

  • 10 minutes away from Sunset Town and Sun World Hon Thom cable car station

  • 25 minutes away from Phu Quoc International Airport

  • Family-friendly infinity pool & water slides for all ages

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Расположение отеля

Premier Residences Phu Quoc Emerald Bay Managed by Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 Phu Quoc
Vietnam

GPS:10.035024, 104.027621

Телефон
Факс +84 297 3927 778

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 777

Рейтинг TripAdvisor  4.6/5  Отзывов: 966

Сертификат качества 2025

Poor service and experience for a family friendly resort

Примечание: Tripadvisor 2.0/5

karishmakatoch Семьи - Реальные отзывы TripAdvisor

One of the worst hotel experiences I have ever had so far. Unfortunately we went during the golden week and the hotel was full capacity and we bates the brung of poor service throughout or perhaps it is like that only. Few things I could not digest: 1. When I asked about body lotion for room they first said they don't have it and then said let us fetch if there is any and gave one tiny bottle ( hello basic amenities in a give star if it is?) 2. When I asked for cutlery and glasses in the room, they said it's chargeable.( With kids along with you do you expect us to carry the whole house? No good hotel charges money for providing cutlery in the rooms) I cannot imagine having to pay for or ask for these little things in any of the hotels I have been across th world. This was one exception. The service would take hours and. I had to call 5-6 times for anything to get delivered. I don't think I am coming back here ever!

Xin Chào Karishma K, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent stay did not meet your expectations and that your experience was impacted during stay at our resort. We sincerely apologize for the delays in service and for the inconvenience caused regarding basic amenities such as body lotion, cutlery, and glasses. These concerns do not reflect the level of comfort and hospitality we aim to provide. Your comments have been shared with our management team for immediate review and action. We understand how frustrating this must have been, especially when traveling with children, and we deeply regret that we fell short of your expectations. Please know that we are committed to improving our service standards and ensuring a better guest experience in the future. Once again, thank you for your feedback Sincerely, Premier Residences Team

Amazing holiday

Примечание: Tripadvisor 5.0/5

karenl6352 Реальные отзывы TripAdvisor

We are 4 friends togetherwe are so happy to stay I. Hotel. We so enjoyable to spend my holiday in here. Staff are help and nice. They always help us and ans question Room is nice. Breakfast is amazing . I love swimming pool sooo much. I would like to stay here again and highly recommended.

Xin Chào Karen l, Thank you so much for your kind words! We’re thrilled to hear that you and your friends had such a joyful and memorable holiday with us. It’s wonderful to know that you enjoyed our rooms, the amazing breakfast, and especially the swimming pool — we love hearing that it brought you so much happiness! And we truly appreciate your compliments about our staff. Providing helpful and friendly service is what we strive for every day, and your recognition means a lot to us. We’re honored by your recommendation and can’t wait to welcome you back for another amazing stay soon! Sincerely, Premier Residences Team

Amazing Premier Resort

Примечание: Tripadvisor 5.0/5

henryl437 Реальные отзывы TripAdvisor

What an amazing trip to the Premier Residences @ Phu Quoc Emerald Bay. Full marks on every count to every one on the Team of this utterly efficient Resort. No mean task to keep every Guest happy and smiling in such a mammoth property. But, everything moved like clockwork. GM was away on vacation. RM Matilda Oksutki took it all in her stride - Front Office, Room Division, Housekeeping, Food & Beverage, Banquets, Engineering and the Admin and Finance back-up boys and girls. All buzzing in and out, spiritedly, making every minute count. At our age, we see perfection, where perfection thrives. Never have we seen breakfasts so efficiently run - every Guest catered to; none missed out. Including myself. Six days, five nights - their entire F&B Team took care of my special diets. The Director. The Executive Chef; Sous Chefs; Restaurant Managers; Waiting Staff. Not a meal, we went hungry - my good wife and I. Then, the Front Office was really something. We are all praises for the indefatigable Guest Relations Officers, like Huyen Chau and Nhi. And, the Concierge Desk - my oh my. They are a breed of their own. Upstanding, answering every call, getting every request fulfilled and sightseeing trips planned and executed, one after another. I saw it happening; including our own trips, out to Sunset Town, getting on the Cable Car Ride, hand-held to the well-reputed Kiss of the Sea Show, and so on. They even booked Grab cars to take us to Sao Beach and other hot spots around the island, including up north to Waverly. The best thing is all the quality facilities and services - upgraded room and pampering, comp transfers by private car to and from the airport - didn't cost me an arm and a leg. I still had some 15 million dong to bring home. This is Premier Residences Resort Phu Quoc, at Emerald Bay, in the southern end of the island they call "Rich Country" - which is what Phu Quoc means in Vietnamese. In Chinese, we say, "We love 富国 - Phu Quoc." (End)

Xin Chào Mr. Henry L, What an absolute pleasure it was to read your glowing review. On behalf of the entire team at Premier Residences Emerald Bay Phu Quoc, we extend our heartfelt thanks for your kind words and for taking the time to share such a rich and thoughtful reflection of your stay. Your appreciation for the seamless coordination across departments — from Front Office to Housekeeping, Food & Beverage, Concierge, and beyond — is incredibly rewarding for us. We are thrilled to hear that Ms. Matilda and our dedicated team ensured everything ran like clockwork. It’s our privilege to serve guests like you, and your recognition truly means the world. We're especially delighted to hear that our F&B team took such good care of your dietary needs and that you never missed a meal. It's wonderful to know our Guest Relations Officers, Huyen Chau and Nhi, along with the Concierge team, helped make your sightseeing experiences around the island so memorable and hassle-free. We are deeply grateful for your trust and are already looking forward to welcoming you and your wife back for another unforgettable stay. Sincerely, Premier Residences Team

A fantastic stay at Premier Residences Phu Quoc Emerald Bay.

Примечание: Tripadvisor 5.0/5

dream16970585 Реальные отзывы TripAdvisor

The resort is gorgeous and peaceful. Special thanks to Hoa for her outstanding service — she was kind, attentive, and truly made our stay extra special. I highly recommend this resort to anyone looking for an unforgettable getaway in Phu Quoc!

Xin Chào dream16970585, Thank you so much for your kind words and for choosing Premier Residences Phu Quoc Emerald Bay for your getaway. We’re delighted to hear that you enjoyed the peaceful atmosphere of our resort and had a memorable experience. A special thank you for recognizing Hoa — we’re so proud to have her on our team, and your appreciation will certainly be shared with her. Your recommendation means a lot to us, and we truly hope to welcome you back soon for another unforgettable stay in Phu Quoc. Warmest regards,

Greatt

Примечание: Tripadvisor 5.0/5

Departure12295436754 Реальные отзывы TripAdvisor

Premier Residence is a wonderful resort. The rooms are spacious, clean, and offer a stunning view of the sea, which is truly impressive. Especially, thanks to the help of staff member Hoa, I had an even more special experience. Hoa always greeted us with a bright smile and was quick to assist us with any requests in a very friendly and thoughtful manner. The breakfast buffet, with its variety and fresh ingredients, was also very satisfying. The facilities, like the swimming pool and spa, were well-maintained, making it an ideal place to relax. This was a family vacation, and Hoa treated the children very kindly, ensuring that everyone in the family had an enjoyable time. Premier Residence is definitely a place worth visiting, and thanks to outstanding staff like Hoa, my experience here was even more memorable. I will definitely return in the future.

Xin Chào Departure12295436754, Thank you so much for your wonderful review and kind words! We are thrilled to hear that you and your family had such a memorable stay at Premier Residences. It’s fantastic to know you enjoyed the spacious, clean rooms, the stunning sea views, and our well-maintained facilities. We’re especially happy to hear how much Hoa’s warm service made a difference in your experience. Your compliments truly mean a lot, and we’ll make sure Hoa is recognized for her outstanding hospitality. It was our pleasure to host your family, and we look forward to welcoming you back for another unforgettable vacation soon! Warm regards, Premier Residences Team

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Другие интернет-пользователи оценили наш отель

  • 837 Отзывов 8.9/10 Расположение
  • 1 644 Отзывов 8/10 Номер
  • 1 856 Отзывов 8.1/10 Сервис
  • 16 Отзывов 9.5/10 Интернет
  • 1 177 Отзывов 9.5/10 Пляж
  • 1 065 Отзывов 9.5/10 Бассейн
  • 1 027 Отзывов 9.1/10 Завтрак
  • 694 Отзывов 7.8/10 Чистота

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