Xin Chào Mr. ANDREI V., Thank you for sharing your wonderful feedback regarding your recent stay with us. We are delighted to learn that you enjoyed our convenient location, appreciated our warm hospitality, and were satisfied with the prompt assistance provided by our team. I will share your review with our team. We have been working tirelessly to improve the quality of our services. I believe this feedback will be a great encouragement to all of our employees. Thank you again for sharing your experience with us, and we sincerely hope that your next visit will be as enjoyable as the previous one. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Dear Vladimir and A., Warm greetings from Novotel Phu Quoc Resort! Thank you for taking the time to share your lovely feedback and for awarding your stay a perfect score. We are delighted that you and your family enjoyed such a pleasant holiday with us. It is especially rewarding to know that you appreciated our location, the cleanliness and comfort of the resort, our beautiful grounds and beach, and the delicious breakfasts. Your recognition that the experience lived up to your expectations of a five-star resort means a great deal to our team. We will be pleased to share your kind words with our colleagues, whose daily efforts help create memorable stays for our guests. Thank you once again for choosing Novotel Phu Quoc Resort. We look forward to welcoming you and your family back for another relaxing holiday on Phu Quoc Island. Kind regards, Nguyen Quoc Thanh Duty Manager Novotel Phu Quoc Resort

Xin Chào Ms. Elena S., Thank you for giving us such a wonderful review. Your kind words to our Heartists is very much appreciated and please rest assured they will be informed for their excellent work. We take great pride in our team who delivers their best to ensure a unique experience for our guests each day. The entire team is grateful and proud to know that we met your expectations. A lot of efforts are put daily, but comments like yours simply provide the team the reward they deserve. We look forward to welcome you back. Sincerely, Hang Nguyen (Ms.) Duty Manager Novotel Phu Quoc Resort

Dear Inna K., Thank you for choosing Novotel Phu Quoc Resort and for sharing such thoughtful feedback. We are delighted that you enjoyed a relaxing stay and appreciated our peaceful atmosphere, green surroundings, and spacious, comfortable accommodation. Your kind comments about our colleagues’ friendliness and willingness to help are especially meaningful. We will be pleased to share your recognition with the team. It is also lovely to know that our breakfast selection, swimming pools, and beachfront setting contributed to your enjoyment. We equally appreciate your observations regarding areas and equipment that would benefit from refreshing, as well as the shower water pressure. Please accept our apologies for any inconvenience. These comments will be shared with our maintenance and management teams for careful review and appropriate follow-up. We also understand your preference for more evening options within walking distance. On a future visit, our team would be happy to help you explore local attractions and dining options, including advice on transportation. Thank you once again for your valuable feedback. We look forward to welcoming you back for another restful and enjoyable stay at Novotel Phu Quoc Resort. Warm regards, Thanh Nguyen (Mr.) Duty Manager Novotel Phu Quoc Resort

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear ANDREI L., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to hear that you felt unwell during your stay and regret any inconvenience you experienced. Please note that while the resort has trained medical support staff on site to provide basic assistance and guidance, we do not have an in-house doctor. As such, the hotel does not provide medical diagnosis or treatment, nor are we able to assess or determine the cause of any health condition experienced by guests. In accordance with local regulations, the resort’s role is therefore limited to recommending external medical facilities or pharmacies when guests request medical assistance. While our team endeavored to provide guidance within these limitations, we regret if this support did not meet your expectations We also appreciate your comments regarding language support and have shared your feedback with the relevant team for review as part of our ongoing service improvement efforts. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +8… if you wish to discuss this matter in further details. Sincerely, Novotel Phu Quoc Resort

Dear TATIANA C., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Dear Alena T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phu Quoc Resort Management Team

Dear ILYA L., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.