Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear ANDREI L., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry to hear that you felt unwell during your stay and regret any inconvenience you experienced. Please note that while the resort has trained medical support staff on site to provide basic assistance and guidance, we do not have an in-house doctor. As such, the hotel does not provide medical diagnosis or treatment, nor are we able to assess or determine the cause of any health condition experienced by guests. In accordance with local regulations, the resort’s role is therefore limited to recommending external medical facilities or pharmacies when guests request medical assistance. While our team endeavored to provide guidance within these limitations, we regret if this support did not meet your expectations We also appreciate your comments regarding language support and have shared your feedback with the relevant team for review as part of our ongoing service improvement efforts. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on +8… if you wish to discuss this matter in further details. Sincerely, Novotel Phu Quoc Resort

Dear TATIANA C., Xin Chào! Thank you for taking the time to tell us about your experience at Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Heartists strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort

Dear Alena T., We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phu Quoc Resort Management Team

Dear ILYA L., Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phu Quoc Resort Management Team.

Dear Valued Guest, Greetings from Novotel Phu Quoc Resort and thank you for your generous review. We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself. Our brand culture with the essence of hospitality for all our guests is our core philosophy and I am happy that we were able to create a memorable experience. Eagerly looking forward to your next visit, Wishing you and the family a fabulous holiday. With best regards, Novotel Phu Quoc Management Team

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phu Quoc Resort Management Team.