Dear Hiroko, Thank you for your wonderful review and for awarding us a perfect score following your recent family stay with us. We truly appreciate your loyalty as a Classic member of the ALL Accor loyalty programme. It is a pleasure to know that you enjoyed our convenient location near the airport SkyBus stop, as well as your clean room, comfortable bed, and the friendly service provided by our team. We are delighted that you had a comfortable and enjoyable stay with us, and we greatly appreciate your recognition of our team's efforts and our commitment to sustainability. Thank you for recommending Mövenpick Hotel Melbourne On Spencer. We look forward to welcoming you and your family back again in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Haruka, Thank you for your wonderful feedback about your recent stay at Mövenpick Hotel Melbourne On Spencer! We are so pleased to hear that you had a very satisfying stay, finding our front desk staff polite and kind, and your room lovely. It brings us great joy that you enjoyed our chocolates and found the location convenient. Your perfect scores for arrival, check-in, accommodation, our team, and check-out are truly appreciated. We have noted your comment regarding the cleanliness of the in-room cup and spoon, and we sincerely apologize for this oversight. We will address this with our housekeeping team to ensure our high standards are consistently met. Thank you for your kind words and for highly recommending us. We hope to have the pleasure of welcoming you back for another delightful experience in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Junko, Thank you for providing detailed feedback on your recent stay at Mövenpick Hotel Melbourne On Spencer. We appreciate you taking the time to share your experience. We are pleased to hear that you found our location excellent, especially for SkyBus users, despite the room size. We also appreciate your positive comments on the daily room cleaning, which kept your room tidy and pleasant throughout your three-night stay. We sincerely apologize for the inconvenience you experienced with the shower room design, which led to water spilling, and the limited hanging space for longer clothes. Your comments regarding these aspects of the accommodation are invaluable, and we will certainly consider them as we continuously look for ways to enhance our guest experience. We are particularly concerned to learn that you did not receive a response to your email regarding your dust allergy prior to your arrival. Please accept our sincerest apologies for this oversight; this is not the standard of communication we aim to provide, and we will investigate why your message was not addressed. Furthermore, we regret that you were not informed about the complimentary water bar in the lobby upon check-in. This is valuable feedback, and we will ensure our team provides comprehensive information about our amenities to guests upon arrival. We sincerely hope you might consider giving us another opportunity to provide a superior experience. Should you plan a future stay, please do not hesitate to contact me directly in advance. I would be pleased to personally oversee your arrangements and ensure your comfort. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Yuki, Thank you for your excellent feedback regarding your recent business trip! We are delighted to hear that you found our location convenient, right in front of Southern Cross Station. We appreciate your high ratings across all aspects of your stay, including booking, arrival, accommodation, cleanliness, our team, check-out, WiFi, and our commitment to sustainability. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer again soon! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Satoshi, Thank you for taking the time to provide feedback on your recent stay at Mövenpick Hotel Melbourne On Spencer. We appreciate your overall rating of 70/100. We are delighted to hear that you found our complimentary water server very comfortable and pleasant, and that you were satisfied with our cleanliness and towel exchange initiatives. We also appreciate your perfect scores for arrival, check-in, and WiFi. As a valued ALL Accor Classic member, we appreciate your loyalty. However, I am very sorry to learn about the inconveniences you experienced: Room Desk: We sincerely apologize that your room only had a round table and no desk, which caused you difficulty. We understand the importance of a proper workspace for many guests. Breakfast: I regret that our breakfast selection was disappointing due to the lack of salads and other vegetables. Your feedback is crucial, and I have already shared it with our culinary and Food & Beverage teams for urgent review and action to ensure a more balanced and diverse offering. Toilet Paper: We also note your comment about wanting spare toilet paper. Your detailed comments are invaluable as they help us identify specific areas for improvement in both our room amenities and breakfast offerings. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and satisfying experience on your next visit. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Hiroaki, Thank you very much for your kind feedback. We are delighted to hear that you and your family enjoyed your stay and found the room clean, comfortable, and spacious enough for the three of you. It’s wonderful to know that your partner is also looking forward to returning on your next visit. We sincerely appreciate your loyalty as an ALL Classic member and your willingness to recommend us to others. Your support means a great deal to us, and we look forward to welcoming you and your family back to Mövenpick Melbourne for another enjoyable stay. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Tadashi, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your insights. We\'re delighted to hear that you enjoyed our convenient location right in front of the central station and tram station, allowing for easy access to various destinations. It\'s also fantastic to know that you found the cleanliness of your room satisfactory. We take great pride in maintaining high standards of cleanliness. However, we apologize for the inconvenience caused by the lack of a bidet in the restroom. Your feedback will certainly be taken into consideration for future improvements. We’re pleased that you enjoyed the variety of bread offered at breakfast. However, we are sorry to hear that our Nespresso coffee did not meet your expectations. We will review our breakfast menu to ensure we can better satisfy our guests\' needs in the future. Thank you once again for your valuable comments. We look forward to welcoming you back for another stay. Kind Regards, The Mövenpick Team

Sonoko D. 様 この度は、Mövenpick Hotel Melbourne On Spencer でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Saeko K. 様 この度は、Mövenpick Hotel Melbourne On Spencer でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

Kazuko N. 様 この度は、Mövenpick Hotel Melbourne On Spencer でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Michael Dawkins Front Office Manager Michael Dawkins