Dear Ms. M., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologise for the inconvenience caused by the lighting issues in your room, particularly with the bedside and bathroom lights. We also regret that our service during check-in and your early morning departure did not meet the level of care and assistance we aim to provide. We understand how frustrating it must have been to have difficulty locating your room and then be unable to reach a team member when you were checking out. Your comments have been shared with our relevant departments so that we can address these concerns and improve our service. We truly appreciate your feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and seamless experience. Kind regards, The Management Team Batman’s Hill on Collins

大西友恵様 この度は、当ホテルをご利用いただき、誠にありがとうございます。立地に関するお褒めの言葉をいただき、大変嬉しく思います。お掃除とタオル交換に関するご指摘については、当ホテルでは、客室の清掃は毎日行わせていただいておりますが、タオル交換はご希望に応じて行っております。ご不便をおかけし申し訳ございませんでした。貴重なご意見をいただき、感謝申し上げます。 敬具 ザビエル・レオノ フロントオフィス担当マネージャー バットマンの丘コリンズ

Dear Tomoyuki A., Thank you for your positive feedback regarding your recent stay at Batman's Hill on Collins. We are delighted to hear that you appreciated our excellent location as well as our facilities and amenities. We strive to provide our guests with a comfortable and enjoyable experience and it is gratifying to know that we met your expectations. Yours sincerely, Anup Kaur Front Office Duty Manager Batman’s Hill on Collins

Dear Yasuyo S., Thank you for taking the time to share your feedback following your recent stay at Batman's Hill on Collins. We are delighted to hear that you appreciated our convenient location and that you were impressed by the spaciousness of your accommodation. It is always rewarding to know that our guests have enjoyed their stay. At the same time, we sincerely apologise for the cleanliness issue you encountered with the bathtub. Finding hair in the bathroom is not reflective of the high housekeeping standards we strive to maintain. Please accept our apologies for this oversight. Your comments have been shared with our Housekeeping team so that additional attention can be given to our inspection procedures to help prevent this from happening again. We also appreciate your continued loyalty as an ALL – Accor Live Limitless Classic member and thank you for choosing to stay with us. We value your feedback and hope to have the opportunity to welcome you back to Batman's Hill on Collins for a more enjoyable and seamless experience in the future. Kind regards, Izza Maesa Front Office Duty Manager Batman's Hill on Collins

Dear Satsuki T., Thank you for your positive feedback regarding your recent stay at Batman’s Hill on Collins. We are thrilled to hear that you found our location convenient for your travels. We appreciate your comment about the elevator; your safety and comfort are of utmost importance to us, and we will be sure to review this matter. We hope to welcome you back soon. Yours sincerely, Anupdeep Kaur Front Office Duty Manager Batman’s Hill on Collins

Dear Akiko, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient for transportation and enjoyed dining at our restaurant. It is our goal to provide a pleasant experience, and we appreciate your acknowledgment of our staff's efforts to assist all guests, regardless of language barriers. Your comments are valuable to us as we strive to enhance our services. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

Dear Arika and M. K., Thank you for your kind words regarding your stay at Batman's Hill on Collins. We are delighted to hear that our location, conveniently situated in front of Southern Cross Station, has made your travels easier and more enjoyable. We strive to provide our guests with exceptional accessibility to various destinations, and your feedback reinforces our commitment to this objective. Yours sincerely, Trammie Pham Front Office Duty Manager Batman’s Hill on Collins

Dear S., Thank you very much for staying at Batman’s Hill on Collins. We are also very pleased to receive your kind words regarding our location and staff. Our team is dedicated to providing our guests with a comfortable stay. We will continue to strive to offer services that meet your satisfaction, and we appreciate your continued support. Sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

福田 様 この度は、Batman’s Hill on Collinsにご宿泊いただき、誠にありがとうございます。快適な滞在をお楽しみいただけたとのこと、大変嬉しく思っております。また、当ホテルの立地がショッピングや観光に便利であったことを認識し、今後のご利用をお待ち申し上げております。引き続き、快適なサービスを提供できるよう努めて参ります。 敬具 Anup K. フロントオフィス担当マネージャー Batman’s Hill on Collins

Dear Rina Y., Thank you for your feedback. We appreciate your comments regarding the amenities provided in your room. While we strive to ensure a comfortable stay, we acknowledge that additional items may enhance the experience. Your insights are valuable as we continually seek to improve our services. Best regards, Batman’s Hill on Collins

Dear Mr. T., We wish to formally extend our appreciation for your decision to stay at Batman’s Hill on Collins and for taking the time to provide feedback regarding your recent visit. We are pleased to learn that you found the hotel’s accessibility from the station to be convenient and that the surrounding environment contributed to a quiet and comfortable stay. Such feedback is highly valued, as it affirms our ongoing commitment to providing a well-located and restful accommodation experience for our guests. Your observations have been duly noted and will be shared with the relevant team members as part of our continued focus on maintaining service standards and guest satisfaction. We thank you once again for your patronage and sincerely look forward to the opportunity of welcoming you back on a future occasion. Yours sincerely, Xavier Leono Front Office Duty Manager Batman’s Hill on Collins

中島義隆様 ご滞在いただき、ありがとうございます。素晴らしい立地をお楽しみいただけたとのこと、大変嬉しく思います。今後ともお客様にご満足いただけるよう努めてまいります。 敬具 Anupdeep Kaur Front Office Duty Manager バットマンの丘コリンズ

Dear Mr. Yoshiki, Thank you for taking the time to share your feedback regarding your recent stay with us at Batmans Hill on Collins. We appreciate you providing your comments and are pleased to know that you found our central location to be a positive aspect of your visit. At the same time, we regret to learn of the difficulties you experienced with the availability of hot water during your stay. Please accept our sincere apologies for any inconvenience this may have caused. Guest comfort is very important to us, and matters relating to room facilities and services are taken seriously. Your comments have been carefully noted and will be communicated to the relevant departments for review and consideration as part of our ongoing commitment to maintaining and improving the quality of our facilities and services. Feedback such as yours assists us in identifying areas where improvements may be required. We appreciate you bringing this matter to our attention and hope that we will have the opportunity to welcome you again in the future and provide you with a more comfortable and seamless stay experience. Kind Regards, Xavier Dave Leono Front Office Duty Manager Batmans Hill On Collins

Dear Mr. Hiroya, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments and are pleased to learn that our property’s location proved to be convenient for your travel needs, and that the cleanliness of your accommodation met your expectations. Maintaining high standards of cleanliness and providing a well-situated environment for our guests are important priorities for our team, and it is gratifying to know that these aspects contributed positively to your overall experience. Your feedback is valued and serves as encouragement for our staff as we continue to strive to deliver a comfortable and satisfactory stay for all guests. We are grateful for your kind remarks and for choosing to stay with us. We look forward to the opportunity of welcoming you back to Batmans Hill On Collins should your future travel plans bring you to Melbourne again. Kind regards, Xavier Dave Leono Front Office Duty Manager Batmans Hill On Collins

Dear Mr. Lin, Thank you very much for your stay. I sincerely apologize for any discomfort caused by the smell in your room. Your feedback is extremely important to us, and we will utilize it for future improvements. Sincerely, Batman’s Hill on Collins

Dear Ms R., We thank you for choosing to stay at Batmans Hill on Collins and for taking the time to share your feedback following your recent visit. We are pleased to learn that our team was able to provide assistance that contributed to easing the impact of your long journey, and we appreciate your acknowledgment of this support. We further note your positive comments regarding the laundry service provided during your stay. Such feedback is valued and assists us in reviewing and maintaining our service standards across all guest facilities. Thank you once again for your patronage and for sharing your experience. We look forward to the opportunity to welcome you back in the future and to continue providing a professional and comfortable stay. Kind regards, Xavier Leono Front Office Duty Manager Batmans Hill on Collins

Dear Ms. Otsuka, Thank you for taking the time to provide feedback regarding your recent stay at Batmans Hill on Collins. We appreciate your comments and are pleased to learn that you found our location to be convenient and our team members to be accommodating during your visit. With respect to towel exchanges and housekeeping services, we would like to clarify that these services are provided in accordance with our established operational standards and housekeeping policies. Such practices are designed to ensure consistency, sustainability, and guest comfort across all stays. We appreciate your understanding and acknowledgement of these policies, and we remain available to address any requests or concerns within the scope of our service offerings. Thank you once again for your feedback and for choosing to stay with us. We value your patronage and hope to have the opportunity to welcome you back in the future. Yours sincerely, Xavier Leono Front Office Duty Manager Batmans Hill On Collins

Dear Ms. M., We would like to extend our sincere appreciation for your decision to stay at Batman Hill on Collins. We are pleased to learn that the location of our property contributed positively to the convenience and overall efficiency of your travel arrangements. Your feedback is valued, and we trust that your experience met your expectations. We would welcome the opportunity to accommodate you again in the future and remain committed to providing a high standard of service to all our guests. Thank you once again for taking the time to share your comments. We look forward to the possibility of welcoming you back on a future visit. Yours sincerely, Xavier Leono Front Office Duty Manager Batman Hill on Collins