Batman's Hill on Collins

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,513 件のレビュー

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623 Collins Street, 3000 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • メルボルンのCBDに位置するホテルです。ビジネスのお客様やレジャーのお客様に最適です

  • 空港へのアクセスが便利な、サザンクロス駅とSkyバスターミナルの近くに位置しています。

  • マーベルスタジアム、アウトレットショッピングセンター、サウスバンク街までも徒歩圏内です

  • メルボルン コンベンション＆エキシビションセンターまで徒歩圏内

  • 無料のトラムゾーン内に位置しており、メルボルンのすべての観光エリアに簡単にアクセスできます。

当ホテルの客室

ホテル所在地

Batman's Hill on Collins

623 Collins Street
3000 メルボルン
オーストラリア

GPS:-37.819269, 144.954544

電話番号
ファックス +61 3 9614 6344

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Oak Room Restaurant & Bar

Nestled within the historic State Savings Bank, the Oak Room Restaurant & Bar offers a unique open-plan dining experience that blends heritage charm with modern elegance. Closed on Public Holidays

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,513 件のレビュー

お客さまの声 3.5/5

Yoshiki T. ビジネス - 確認済みレビュー すべて

お湯が出にくい。

Dear Mr. Yoshiki, Thank you for taking the time to share your feedback regarding your recent stay with us at Batmans Hill on Collins. We appreciate you providing your comments and are pleased to know that you found our central location to be a positive aspect of your visit. At the same time, we regret to learn of the difficulties you experienced with the availability of hot water during your stay. Please accept our sincere apologies for any inconvenience this may have caused. Guest comfort is very important to us, and matters relating to room facilities and services are taken seriously. Your comments have been carefully noted and will be communicated to the relevant departments for review and consideration as part of our ongoing commitment to maintaining and improving the quality of our facilities and services. Feedback such as yours assists us in identifying areas where improvements may be required. We appreciate you bringing this matter to our attention and hope that we will have the opportunity to welcome you again in the future and provide you with a more comfortable and seamless stay experience. Kind Regards, Xavier Dave Leono Front Office Duty Manager Batmans Hill On Collins

お客さまの声 5.0/5

Hiroya U. カップル - 確認済みレビュー すべて

サザンクロス駅の目の前で、どこに行くにも良い拠点でした。清掃も毎日行ってくれて、清潔感のある部屋で過ごせました。 とても満足しています。

Dear Mr. Hiroya, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your comments and are pleased to learn that our property’s location proved to be convenient for your travel needs, and that the cleanliness of your accommodation met your expectations. Maintaining high standards of cleanliness and providing a well-situated environment for our guests are important priorities for our team, and it is gratifying to know that these aspects contributed positively to your overall experience. Your feedback is valued and serves as encouragement for our staff as we continue to strive to deliver a comfortable and satisfactory stay for all guests. We are grateful for your kind remarks and for choosing to stay with us. We look forward to the opportunity of welcoming you back to Batmans Hill On Collins should your future travel plans bring you to Melbourne again. Kind regards, Xavier Dave Leono Front Office Duty Manager Batmans Hill On Collins

お客さまの声 2.0/5

Hayashi S. ファミリー - 確認済みレビュー すべて

部屋の匂いが気になった

Dear Mr. Lin, Thank you very much for your stay. I sincerely apologize for any discomfort caused by the smell in your room. Your feedback is extremely important to us, and we will utilize it for future improvements. Sincerely, Batman’s Hill on Collins

お客さまの声 5.0/5

Imai R. 一人 - 確認済みレビュー すべて

早朝に到着しましたが、直ぐに部屋を用意頂き疲れた長旅を癒すことができました。 さらに、ランドリーを利用する際にも本当に親切にしていただきました。

Dear Ms R., We thank you for choosing to stay at Batmans Hill on Collins and for taking the time to share your feedback following your recent visit. We are pleased to learn that our team was able to provide assistance that contributed to easing the impact of your long journey, and we appreciate your acknowledgment of this support. We further note your positive comments regarding the laundry service provided during your stay. Such feedback is valued and assists us in reviewing and maintaining our service standards across all guest facilities. Thank you once again for your patronage and for sharing your experience. We look forward to the opportunity to welcome you back in the future and to continue providing a professional and comfortable stay. Kind regards, Xavier Leono Front Office Duty Manager Batmans Hill on Collins

お客さまの声 4.0/5

Otsuka Y. ご友人 - 確認済みレビュー すべて

トラムに乗るのも便利だし、買い物にも便利でした。ただタオルの交換はなく、休日のベッドメイキングなどもないのはオーストラリアだからでしょうか？英語喋れなくても何とか対応はしてもらえて愛想はよかったです。

Dear Ms. Otsuka, Thank you for taking the time to provide feedback regarding your recent stay at Batmans Hill on Collins. We appreciate your comments and are pleased to learn that you found our location to be convenient and our team members to be accommodating during your visit. With respect to towel exchanges and housekeeping services, we would like to clarify that these services are provided in accordance with our established operational standards and housekeeping policies. Such practices are designed to ensure consistency, sustainability, and guest comfort across all stays. We appreciate your understanding and acknowledgement of these policies, and we remain available to address any requests or concerns within the scope of our service offerings. Thank you once again for your feedback and for choosing to stay with us. We value your patronage and hope to have the opportunity to welcome you back in the future. Yours sincerely, Xavier Leono Front Office Duty Manager Batmans Hill On Collins

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