モーベンピック ホテル メルボルン オン スペンサー 4.5 星

Dear Rika, Thank you for your loyalty as a Classic member of the ALL Accor loyalty programme, and for taking the time to share your feedback following your recent stay at Mövenpick Hotel Melbourne On Spencer. I am pleased to hear that you found our hotel to be in a good, convenient location and enjoyed a comfortable experience overall. I am also delighted by your special mention of our Asian female team member at breakfast. I will make a point of sharing your kind recognition with her, as our food and beverage team always strives to provide warm hospitality to start our guests' days. I appreciate your constructive feedback regarding our service consistency, noting that friendliness varied depending on the staff member, although all your requests were fulfilled. We aim to provide a consistently warm and welcoming experience from all our team members, and I will share your comments with our staff to help us improve our training. I also regret that you found our booking process a bit complicated, and we will look for ways to make our platform more user-friendly. Thank you once again for sharing your valuable review. We look forward to welcoming you back for an even more seamless and pleasant stay in the near future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Hiroko, Thank you for your wonderful review and for awarding us a perfect score following your recent family stay with us. We truly appreciate your loyalty as a Classic member of the ALL Accor loyalty programme. It is a pleasure to know that you enjoyed our convenient location near the airport SkyBus stop, as well as your clean room, comfortable bed, and the friendly service provided by our team. We are delighted that you had a comfortable and enjoyable stay with us, and we greatly appreciate your recognition of our team's efforts and our commitment to sustainability. Thank you for recommending Mövenpick Hotel Melbourne On Spencer. We look forward to welcoming you and your family back again in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Haruka, Thank you for your wonderful feedback about your recent stay at Mövenpick Hotel Melbourne On Spencer! We are so pleased to hear that you had a very satisfying stay, finding our front desk staff polite and kind, and your room lovely. It brings us great joy that you enjoyed our chocolates and found the location convenient. Your perfect scores for arrival, check-in, accommodation, our team, and check-out are truly appreciated. We have noted your comment regarding the cleanliness of the in-room cup and spoon, and we sincerely apologize for this oversight. We will address this with our housekeeping team to ensure our high standards are consistently met. Thank you for your kind words and for highly recommending us. We hope to have the pleasure of welcoming you back for another delightful experience in the future. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Junko, Thank you for providing detailed feedback on your recent stay at Mövenpick Hotel Melbourne On Spencer. We appreciate you taking the time to share your experience. We are pleased to hear that you found our location excellent, especially for SkyBus users, despite the room size. We also appreciate your positive comments on the daily room cleaning, which kept your room tidy and pleasant throughout your three-night stay. We sincerely apologize for the inconvenience you experienced with the shower room design, which led to water spilling, and the limited hanging space for longer clothes. Your comments regarding these aspects of the accommodation are invaluable, and we will certainly consider them as we continuously look for ways to enhance our guest experience. We are particularly concerned to learn that you did not receive a response to your email regarding your dust allergy prior to your arrival. Please accept our sincerest apologies for this oversight; this is not the standard of communication we aim to provide, and we will investigate why your message was not addressed. Furthermore, we regret that you were not informed about the complimentary water bar in the lobby upon check-in. This is valuable feedback, and we will ensure our team provides comprehensive information about our amenities to guests upon arrival. We sincerely hope you might consider giving us another opportunity to provide a superior experience. Should you plan a future stay, please do not hesitate to contact me directly in advance. I would be pleased to personally oversee your arrangements and ensure your comfort. Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer

Dear Yuki, Thank you for your excellent feedback regarding your recent business trip! We are delighted to hear that you found our location convenient, right in front of Southern Cross Station. We appreciate your high ratings across all aspects of your stay, including booking, arrival, accommodation, cleanliness, our team, check-out, WiFi, and our commitment to sustainability. We look forward to welcoming you back to Mövenpick Hotel Melbourne On Spencer again soon! Warm regards, Tim Bramer Front Office Manager Mövenpick Hotel Melbourne On Spencer