Novotel Perth Murray Street bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.2/5 2.097 ulasan

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Deskripsi

Keistimewaan hotel

  • Tetap terhubung dengan WiFi kecepatan tinggi gratis.

  • Akomodasi dan sarapan gratis untuk anak.

  • Kunjungi RAC Arena, Elizabeth Quay, dan kawasan pusat bisnis Perth.

  • Kolam renang luar-ruang & gym.

  • Keishi Day Spa peraih penghargaan

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Lokasi hotel

Novotel Perth Murray Street

388 Murray Street, Street
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.2/5  2.097 ulasan

Peringkat TripAdvisor  3.5/5  134 ulasan

Pleasing and comfortable stay overall

Catatan Tripadvisor 5.0/5

pusheen2025 Solo travel - Ulasan TripAdvisor tersertifikasi

The immaculate room service, generous service from two receptionists, amazing steam room/sauna, spacious interior were the highlights. However, the things Novotel needs to improve on are: -clarity of comms: $100 deposit per day needs to be stated -design of aircons: unable to select fan speed and no manuals on how it works is confusing to some -pool temperature: in summer it doesn’t need to be heated.

Terrible standards

Catatan Tripadvisor 2.0/5

kimwillrule Keluarga - Ulasan TripAdvisor tersertifikasi

Novotel Murray Street, Perth: I abhor bad reviews as this means that my good energy is off-kilter and my expectations were somehow dashed. This is after all, our holiday. A holiday is a compound of time, money, hopes and dreams. It’s not just someone’s experience, it’s a valuable compound of all variables that are, invaluable. That said, I really want to give Novotel Murray a good bash. Here’s the summary of points, skipping the prosaic and going straight for the jugular: 1. We stayed for 11 days. Not 3-4 days. We chose a hotel over an apartment so we get daily cleaning, and good service. When we arrived in the evening, there was no shower gel. Fine, shampoo suffices for 1-2 days. But when housekeeping failed to refill shower gel by day 3, that’s a cardinal sin. By day 11, shower gel was empty again. I went off the hooks. 2. There was lip service housekeeping cleaning. You get change of towels, bed made. But the water stains on table, handwash soap on counter, dust all over are not cleaned. I literally saw a sheath of dust over everything. I took to cleaning our own glasses as the stains were so terrible. I didn’t raise a ruckus as we were so busy. Do we even need to inform the hotel the room has to be cleaned? 3. Room amenities are refilled on whim. If you’re lucky, you get certain refills. If you get the short end of the stick, you get nothing. We had day trips so by the time we got back in the evening, we were too tired to complain. 4. Please provide espressos at the very least. The cheap Nescafe satchets are so out of line with the Novotel or Accor brand. 4. Christmas eve late evening, we got ghost knocks on our door. The next early morning, housekeeping entered as there was a “Clean room" sign hung on our door. Someone hung it on our door and it sure wasn’t us. I spoke to the Duty Manager - Dinesh - who claimed he never had such an experience. I told him I had an unpleasant encounter with a drunk man in the corridor earlier that evening. I gave the time frame of incidents so he could run CCTV checks and he said it’s Christmas. I never got any follow-ups. Not even at the end of my stay. 4. If you think this is bad by Novotel or Accor’s standards, service recovery pales even more. The Duty Manager claimed she put on red alert to speak to me when we checked out, so she could address the issues. She apologised, asked for my pictures and videos of the terrible housekeeping. Then asked that I email her if I should ever return to Perth and stay at Novotel. Are you mental? Do you seriously think we will be back to your hotel? The GM didn’t even step up nor step in. My final bill was 2 breakfasts and 1 dine at the bar. But there were other dines I paid by credit card. Did I not line your till? Could you even offer complimentary breakfast as service recovery? Not your empty and hollow apologies? The redeeming factors are the location. It’s smack right in CBD with shopping, restaurants, bars and cafes near. We were a regular at the hotel Bar, with their good wings deal and kids meals. There’s steam room, sauna and a fairly decent gym. Pool was always full of screaming kids so it was operation “abort abort” on most days. If you’re going to choose Novotel, DEMAND you be treated right like a paying guest. You paid for quality. #eatstylishtravelstylish

Extremely poor service

Catatan Tripadvisor 1.0/5

Abhishek L Ulasan TripAdvisor tersertifikasi

Novotel Murray street Perth is my worst ever experience for Accor group hotel. The AC is set at 18 degree, however it doesn’t work at all & seems to be set as 28 degrees during the night; there is no point of any complain as hotel doesn’t have any maintenance staff working till 8 AM & only 2 reception staff working on swifts in full hotel. Hotel other all services including pool, bar, restaurant etc also get closed much sooner during evening. It feels like small town hotel rather than Perth city.

Dear 792abhishekl, Thank you for taking the time to share your feedback. I sincerely apologise for the issues you encountered during your stay, particularly with the air conditioning and the limited availability of services. We strive to provide a high standard of comfort and service, and it’s clear we fell short on this occasion. Your comments have been shared with our team so we can address these concerns and improve the experience for all our guests. We truly appreciate your feedback and hope you might consider staying with us again in the future, allowing us the opportunity to deliver the exceptional experience you expect from an Accor property. Warm regards, Vinay Mandava Hotel Manager

Perfect Location, Fabulous Service, Restaurant and Reception Team

Catatan Tripadvisor 5.0/5

Helen S Couples - Ulasan TripAdvisor tersertifikasi

Once again, we found Novotel Murray Street Perth to be the best accommodation option for us. We were in Perth to attend our Grandson’s marriage and found the location perfect for our requirements and we most definitely recommend the food and menus at their Miss Mi Restaurant , whether it be for breakfast or dinner, both very highly recommended. The whole Team including housekeeping and reception offer efficient and fabulous service.

2 nights at the Novotel Mid Week

Catatan Tripadvisor 4.0/5

seimonau Ulasan TripAdvisor tersertifikasi

We booked the Novotel Murray street for 2 nights while I was attending a conference (20th and 21st Nov). Check in was distracted due to the fire service being present. We had booked a Suite with inclusions such as free non alcoholic mini bar and fruit Basket etc: We are Accor Platinum Members. Arrived in the room to find nothing there. Raised this with front office the next morning and was told they would ensure that the concierge would get to the room by midday. ! I then said we would be checking out after breakfast the next morning. The Platinum Amenities were delivered ( A bottle of De Bortoli Legacy red : really cheap fare when Margaret River is around the corner) was disappointing. We left this and a whole bunch of Allens snakes and lollies in the room ! The Breakfast was good with excellent quality ingredients. The Service was quite underwhelming : The chef would call out " Service" and 5 mins later I would have to walk up and get my poached eggs which were beginning to run cold. Floor staff were busy cleaning tables ! The Coffee was excellent. Ideally dont dust the croissants with icing sugar ! they are not meant to be sweet . The dinner at Miss Mi was highly anticipated but while presented beautifully, did not hit the mark in terms of taste, for what I would call good Asian fusion . Being of Sri Lankan heritage I can vouch that the soft shell crab with Sri Lankan yellow curry was no where near authentic. I will review Miss Mi separately. Overall for the small price difference I would stay at the Duxton where we spent our last night ( Suite room ( C114) with swan river views newly refurbished with Club lounge access for $460 vs $350 at the Novotel) if I had to do it again.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 22 ulasan 7.7/10 Internet
  • 818 ulasan 5.7/10 Kebersihan
  • 637 ulasan 7.1/10 Sarapan
  • 417 ulasan 6.4/10 Kolam
  • 388 ulasan 8.7/10 Suasana

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