The Sebel West Perth Aire Apartments bintang 4,5

Catatan Tripadvisor 4.5/5 109 ulasan

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659 Murray Street, 6005 WEST PERTH, Australia

Deskripsi

Keistimewaan hotel

  • Wi-Fi, Fasilitas Dapur, dan Balkon Pribadi

  • Bar, Kafe dan Restoran di sekitar

  • Tersedia Parkir Mobil Tamu Berpenutup yang Aman.

Akomodasi kami

Studio

Apartemen Studio

  • Maksimum 3 orang
  • 33 m² / 355 sq ft
  • Selimut 1 x Tempat tidur king
  • Sebagian besar akomodasi: Balkon
  • Kamar disabilitas

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Lokasi hotel

The Sebel West Perth Aire Apartments

659 Murray Street
6005 WEST PERTH
Australia

GPS:-31.948946, 115.845566

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

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Peringkat TripAdvisor  4.5/5  109 ulasan

Dirty, bad management, cheap appliances, poor quality and not at corporate standards

Catatan Tripadvisor 1.0/5

Adam D Ulasan TripAdvisor tersertifikasi

I cannot express my disappointment and disgust with my stay at the Sebel in West Perth. I booked a room for eight nights over a week for business and to see family. My disappointment was immediate with my (first) room having a disabled toilet and bathroom that felt like a hospital. However, it was minor compared to what was to come. The self contained kitchen was laughable at best with cheap and dirty appliances with not enough items to cook more than a microwave meal. Although from first glance it looked clean, the spit balls on the roof, burnt iron and dirty walls made me wonder about the linen not to mention the bathroom. I was offered a new room because the banging noise above was unbearable, so I was grateful to the kind and professional British girl who was on duty. Unfortunately, the stay was only to get worse from there on. The new room presented me with various new and similar issues. The fridge was turned up to full, so in the rush to move rooms and get my groceries in the fridge, I did not think I need to check, and it all froze meaning it went in the bin. The washing machine filter was so dirty, I nearly vomited when I removed it, there were more spit balls on the bathroom roof, the internet was intermittent, the shower head was broken, the toilet seat was half hanging off, the iron was burnt (I have white business shirts), the kitchen utensils had food still on them and they couldn't even provide matching knife and forks. I would not mind if it was advertised as a two star, but after spending more than $2k I would expect a certain level of detail, cleanliness and profits put back into the property. The Sebel West Perth is not clean, dirty, poorly managed, with cheap items supplied and not emphasis on providing a comfortable family or business environment. I will return to Canberra and ensure I do not recommend the Sebel for business travel. Disappointing

Not your typical Sebel stay

Catatan Tripadvisor 3.0/5

906alvaror Couples - Ulasan TripAdvisor tersertifikasi

I have mixed feelings about this hotel. I was emailed asking for a few details including hotel check in time which I gave them and my check in was only an hour before their standard check in time and I am a silver almost gold Accor member. Early check in was denied. So I’m not really sure why they bother to email you asking for your arrival time. I understand that sometimes beds aren’t ready so it would be good to not be bothered by pointless emails and phone calls! The room size was ok for a couple! Hotel was noisy! Aircon was super noisy and kept me up at night! It wasn’t a king bed, it was two singles pushed together. TV was ok! Amenities were also acceptably good! When you turn the water on there’s a very loud plumbing noise as well! Customer service was OK! Pillows were far too soft and need an upgrade. Hotel was clean overall. The linen changing time causes a lot of noise to the rooms! Overall I won’t be going back! The one in East Perth is better!

Dear 906alvaror, Thank you for sharing your thoughts. we’re always grateful for honest feedback. I’m sorry the pre-arrival email asking for your check-in time led to some confusion. It’s really just intended to help us prepare where we can, but I understand how frustrating it might feel when an early check-in isn’t guaranteed. I’m equally sorry to hear about the noise issues with the air conditioning and plumbing, that’s not the ambience we aim to provide. I’ll pass this along to our team to see where we can make improvements. I also appreciate your note on the pillows comfort is so personal, but we’ll take another look at our selection. At The Sebel West Perth, we strive to prioritise guest comfort. It’s disappointing that these details impacted your stay, and we genuinely wish it had been better. Thank you again for your feedback, and we wish you great experiences on your travels ahead. Warm regards, The Sebel West Perth Management

Convenient but basic

Catatan Tripadvisor 4.0/5

Claire D Couples - Ulasan TripAdvisor tersertifikasi

It was fine, but not much more than that. Cons: The kitchen has enough equipment for basic cooking but lacks a dishwasher (who wants to go on holiday and do dishes?). The mismatched wine glasses and no decent coffee cups (only small espresso cups) were small oversights. We were on level 2 and the view of the street was pretty ordinary. When we checked in, there was a wet patch in the carpet beside the bed (maybe someone before us spilled something) and one beside power point didn't work. There was also a large stain on the lounge. There is one nearby convenience store which you'd have to be pretty desperate to use, considering the prices. Pros: The $19 per night parking is secure and undercover. Restaurants are in a 10-15 minute walking distance. Telstra reception is excellent as you can literally look out the window and see the tower. Air conditioner worked well. Washer and dryer is handy. Bed is comfortable and you're provided with plenty of pillows. Very close to RAC if you're staying for an event (which we were).

Dear Claire D, Thank you for your feedback. We're sorry to hear that some aspects of your stay didn't meet your expectations. We appreciate you bringing these details to our attention, and we'll address them to improve our services. Regarding the kitchen setup, we understand that a dishwasher and proper glassware are important for a comfortable stay. We'll review these amenities to ensure they meet our guests' needs. We'll also investigate the issues you mentioned in the room, such as the carpet, power point, and stain on the lounge, to ensure they are resolved. On a positive note, we're glad you found the parking convenient, the bed comfortable, and the location ideal for your event at RAC. Thank you for staying with us and for taking the time to leave a review. Kind Regards, The Sebel West Perth Management

Love a Sebel!

Catatan Tripadvisor 5.0/5

Hhound Ulasan TripAdvisor tersertifikasi

Love, love, love a Sebel hotel. Nothing was too much trouble. Room was clean and comfortable. TV stopped picking up channels at one point and the lovely receptionist came up to sort it in about 5 minutes. Ideal location for walking to restaurants and shops. Room had everything needed including a washing machine. Swimming pool area was gorgeous. We will be back!

Dear Hhound, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience at The Sebel West Perth. It’s great to know that our team was able to quickly assist with the TV and that you found your room clean, comfortable, and well-equipped. We’re glad you enjoyed the location and the swimming pool area, and we can't wait to welcome you back on your next visit. Kind Regards, The Sebel West Perth Apartment

Perfectly located apartment with all that you need!

Catatan Tripadvisor 4.0/5

Romyhermans Solo travel - Ulasan TripAdvisor tersertifikasi

Perfectly located near the cbd of Perth and with a CAT station walking distance. I had a room/apartment on the 3rd floor facing the street which I actually really enjoyed. No noise from outside (I’m also a deep sleeper so that maybe helped). Kitchen is fully equipped with what you need, ac is working great! The washer and dryer are really nice and the amenities are stocked when arriving. Staff is very welcoming and helpful. I only used the pool which I found very comfortable, just a bit crowded for me but that’s a personal thing.

Dear Romyhermans, Thank you for sharing your experience! We're thrilled you enjoyed your stay in Perth. Our central location near the CBD and CAT station made exploring easy. Despite being on the 3rd floor facing the street, we're glad you found your room comfortable and quiet. It's fantastic to hear that our kitchen was well-equipped and the air conditioning worked well for you. We aim to provide all the amenities needed for a comfortable stay. We're glad you found our staff welcoming and helpful, and we strive to create a warm atmosphere for all guests. We appreciate your feedback about the pool and consider it as we strive to improve our services. Thank you for choosing to stay with us. We look forward to welcoming you back on your next visit to Perth! If you need any further assistance, please don't hesitate to let us know. Kind Regards, The Sebel West Perth Management

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 202 ulasan 8.7/10 Lokasi
  • 249 ulasan 8.1/10 Kamar
  • 196 ulasan 8.4/10 Pelayanan
  • 123 ulasan 7.6/10 Kebersihan
  • 99 ulasan 8.7/10 Fasilitas
  • 75 ulasan 8.6/10 Kolam
  • 37 ulasan 9.6/10 Kebugaran/olah raga
  • 32 ulasan 8.4/10 Suasana

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