Novotel Perth Langley bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 2.095 ulasan

Novotel Perth Langley - Image 1
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Deskripsi

Keistimewaan hotel

  • WiFi, area kerja, iPod® dock, TV kabel

  • Panoramic city or Swan River views

  • Santapan Australia kontemporer, hasil bumi lokal

  • Musik live di Fenians Irish Pub

  • Bus kota gratis di ambang pintu

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Lokasi hotel

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.1/5  2.095 ulasan

Peringkat TripAdvisor  4.0/5  2.986 ulasan

Very underwhelming, not worth it.

Catatan Tripadvisor 1.0/5

Adam W Friends getaway - Ulasan TripAdvisor tersertifikasi

My traveling companion and I stayed here for a period of 5 days in mid March 2024. The hotel room I stayed in wasn’t at all good. The paint was peeling, the skirting board on the ceiling had a massive gap between the wall and it, the bathroom was dirty with the corners of the bathroom disgusting full of just dirt and the grout had a crack in in the shower and it appeared that it was covered over clearly not well. The bottom of the bath tub has a crack and hole in it so not good enough to have a bath in. The taps were very loose despite me telling reception about this and that they would get someone out immediately to fix, it doesn’t appear that even happened, I and my traveling companion felt that the attitude about that was very dismissive and disappointing. The hot water tap fell off every time my traveling companion and I got into the shower individually so around 8 or 9 times. The receptionist we spoke to was very defensive about our concerns and those concerns were very valid. You could take the hot water tap off which I would argue is a serious safety issue as pointed out to me by my travelling companion. I chose this hotel as it said it was a ‘4.5 star’ hotel this was anything but. I’ve stayed in a 3 star hotel in the past and 5 star hotel and if I’m honest this felt like a 3 star hotel at best, I mean I did get the standard room in the hotel however I’d still expect 4.5 stars right across the hotel clearly this didn’t happen. Novotel Perth Langley pride themselves on being a ‘Luxury 4.5 star hotel’ I’d seriously suggest that it isn’t. Another hotel chain I’ve stayed in in the past said they were a ‘Luxury Hotel’ and they were most certainly. One night we ordered room service, the Barramundi and chips were good but the Langley Club Sandwich wasn’t it was dry and was almost inedible and at $28 for it, there wasn’t from what I could see any justification for that price. The only redeeming features was that the bed was comfortable and the sky deck at the top of the hotel was good but these weren’t enough for me to rate this hotel above 1 star if I could give 0 stars I would do so without hesitation. Won’t stay here when I come back to Perth, this was the first time I’ve stayed in this hotel and this was the last time I would do so. Very disappointing and very underwhelming just not worth it.

Dear Adam Willis, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

No Service Hotel

Catatan Tripadvisor 2.0/5

1corokiwi Ulasan TripAdvisor tersertifikasi

Grossly understaffed resulting in no friendly warm interaction with customers, they are just going through the motions, obviously not happy in their work. This Hotel say they are 4.5 Star, well service is about 2.5 Welcome mat for Accor members but no staff told come over here. No help with bags, even when asked fir help due to husband being hospitalised. It's a room with a comfortable bed but it's the people that can make the difference.

Dear Michele Walker, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Comfy beds at least.

Catatan Tripadvisor 1.0/5

XQ99 Ulasan TripAdvisor tersertifikasi

Comfy beds thats about it. The rooms are massively outdated and need a refresh. Lack of plugs at bedside and lighting in the room made it frustrating. AC intake vent leaked and constantly dripped. Bathroom was too be expected for an outdated room, simply needs some TLC and deep clean. Once back home however in SA, the hotel tried to call me. Surely you would check on the state and time? but no name or extension was left on the voicemail, called the hotel back who didn't know how to help me and was advised to just wait for a call back tomorrow .... ugh. Same with their FB messaging who couldn't help. Why call me and leave a VM with no name or extension and give me the generic reception phone number?

Dear Rob Wright, Thank you for choosing Novotel Perth Langley for your recent stay in Perth. We are sorry we have been unable to trace a call to you, as mentioned in our response to you on Facebook messenger. Our apologies for the inconvenience caused. Thank you for sharing your experience and we hope to see you again at Novotel Perth Langley on a future stay in our wonderful city. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com #novotelperthlangley To book our best available rates check out the Novotel Perth Langley official website or please contact +61 (8) 9221 1200 or email:h1764@accor.com

Ripped off

Catatan Tripadvisor 1.0/5

megadyne66 Bisnis - Ulasan TripAdvisor tersertifikasi

Stay clear at all costs charge your card payments sent it put the phone down on you don’t return calls or emails. According to membership means nothing to this hotel safe your money and go elsewhere better than getting ripped off. I am still trying to resolve this issue had to chase my invoice several times all I get is we are investigating the matter week get back to you. Our fiancé dept Ned’s to look into it we have not charged booking .com all not true go elsewhere

Dear Andrew, Thank you for your feedback. We now understand that money was withdrawn from the ATM / Cashpoint machine in the hotel lobby, located within the Novotel Perth Langley. The $AUD 200.00 charge relates to cash withdrawal from ATM in the hotel lobby, which is not operated by the hotel. Please reach out to DC ATM for further assistance with cash withdrawals using this ATM. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Business

Catatan Tripadvisor 4.0/5

michaelnY9698JA Ulasan TripAdvisor tersertifikasi

Great room spacious and comfortable. King bed was great and very comfy. Good selection in mini bar. Nice desk area in room to work from. Nice chairs to sit on and relax to watch TV. Down side TV not on swivel so you could not watch in bed. Bathroom was big and shower area great.

Dear Michael, Thank you for your very positive review and for sharing your feedback regarding your recent stay at Novotel Perth Langley. I appreciate your feedback and it is fantastic to hear that you had such a memorable stay with us. I am also extremely pleased to read that you rated our rooms, beds, mini-bar, work desk and chair so highly. We very much appreciate your wonderful review and we look forward to welcoming you back again in the near future. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com #novotelperthlangley To book our best available rates check out the Novotel Perth Langley official website or please contact +61 (8) 9221 1200 or email:h1764@accor.com

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 875 ulasan 8.4/10 Lokasi
  • 1.552 ulasan 5.6/10 Kamar
  • 1.359 ulasan 7.7/10 Pelayanan
  • 56 ulasan 5.1/10 Internet
  • 584 ulasan 5.1/10 Kenyamanan
  • 534 ulasan 6.5/10 Kebersihan
  • 453 ulasan 7.3/10 Sarapan
  • 393 ulasan 6/10 Kesepadanan nilai

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