Novotel Perth Langley bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 2.812 ulasan

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Novotel Perth Langley - Image 1
Novotel Perth Langley - Image 2
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Novotel Perth Langley - Image 4
221 Adelaide Terrace, 6000 PERTH, Australia

Deskripsi

Keistimewaan hotel

  • WiFi, area kerja, iPod® dock, TV kabel

  • Panoramic city or Swan River views

  • Santapan Australia kontemporer, hasil bumi lokal

  • Musik live di Fenians Irish Pub

  • Bus kota gratis di ambang pintu

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Lokasi hotel

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telepon
Fax +61 8 9221 1669

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  3.9/5  2.812 ulasan

Peringkat TripAdvisor  4.0/5  3.029 ulasan

Not what we expected - disappointing

Catatan Tripadvisor 2.0/5

SilverStarlet Ulasan TripAdvisor tersertifikasi

The second floor with two double beds was disappointing from the start. - The room was hot and stuffy when we entered; the a/c rattled all night and never worked efficiently. - The walls paper thin; could hear the movements of our neighbours and doors banging throughout the night. BATHROOM - when you see a shower curtain and a rubber non slip bath mat for the bathtub, you know it’s not going to be great. The shower head is too low, the paint is peeling off the ceiling and the body lotion was empty - the shampoo, conditioner and body wash were lovely. - towels white and soft - although there are tea and coffee making facilities there was no milk available Good location, close to city and surrounds. Our room looked nothing like those advertised, so hopefully all rooms are being refurbished

Dear Guest, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations and that the room experience was disappointing from the outset. We sincerely apologise for the discomfort caused by the ineffective air conditioning, noise disturbances, and the condition of the bathroom facilities. Your comments regarding maintenance issues such as peeling paint, the low shower head, and the empty amenities are certainly concerning and have been shared with our housekeeping and engineering teams for immediate review. We do appreciate your positive remarks about the toiletries, towels, and our convenient location, and we’re glad there were at least some aspects you enjoyed. We also understand your concern regarding the difference between the room you received and those advertised, and your feedback is valuable as we continue to improve and refurbish our guest accommodations. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a much improved experience. Warm regards Mark Hardy General Manager Novotel Perth Langley

Good stay

Catatan Tripadvisor 4.0/5

Vic_Traveller_8 Ulasan TripAdvisor tersertifikasi

We booked a larger room as we were staying for 3 days. The room was clean, tidy and staff provided daily cleaning services. We had a lovely view over the Swan River. Breakfast was reasonable, eggs cooked as per our order and a good selection of other breakfast foods. Staff - very responsive to requests. Dinner - we ate dinner at Fenian’s Irish Pub each night. Good food, happy hour, great staff. Lifts - one was out of action on check in but on the second day lift number two was out, this left just one working lift and the hotel was busy! Yes, the hotel needs updating but all in all, it was pretty good.

Dear Guest, Thank you for taking the time to share such a thoughtful and detailed review of your stay. We’re pleased to hear that you enjoyed your larger room, found it clean and well maintained, and appreciated the daily housekeeping service. It’s also wonderful to know that you enjoyed the lovely views over the Swan River. We’re glad breakfast met your expectations, particularly the freshly cooked eggs and the variety available, and that our team was responsive to your requests throughout your stay. Your kind comments about Fenian’s Irish Pub are also much appreciated—we’re delighted you enjoyed the food, happy hour, and friendly service there each evening. We do apologise for the inconvenience caused by the lift outages during your visit, especially while the hotel was busy. We understand how frustrating this can be and appreciate your patience. Your comments regarding the need for updates to the hotel are noted and appreciated, as they help inform our ongoing improvement planning. Thank you again for your honest feedback and for choosing to stay with us. We’re pleased that, overall, you had a good stay and hope to welcome you back again in the future. Warm regards Mark Hardy General Manager Novotel Perth Langley

Hôtel à fuir absolument, sale, bruyant, cher et personnel qui manque de professionnalisme

Catatan Tripadvisor 1.0/5

Etienne27 Ulasan TripAdvisor tersertifikasi

I stayed at this hotel and it was an absolute nightmare. To begin with, check-in starts at 2 p.m. If you arrive earlier, they will charge you an extra fee per hour. When I finally got my room, I noticed that the rooms were outdated, but beyond that, they were poorly soundproofed. I could hear my neighbor coughing so hard it felt like he was losing his lungs. I practically felt like he was in my room. It was unbearable to sleep. To top it off, there was hair in the bathtub and, worst of all, the sheets were dirty. I called reception, and they couldn’t do anything for me. Luckily, I booked two beds and was alone, so I was able to sleep in the second one; otherwise, I would have had to sleep in dirty sheets. I spoke with someone at checkout who said they would follow up with a manager, but five days later I had no news. I was asked again to explain the problems and to attach photos, only to be told two days later that they were sorry and would take internal measures, but offered no compensation. “We’ve taken your feedback seriously and used it as an opportunity to review and improve our service standards. While I appreciate you taking the time to share your experience, please note that this matter has now been reviewed and closed from our end.” In short, if you are looking for an overpriced hotel with outdated, dirty rooms, no water bottle in room and a customer service team that lacks professionalism, this is the place for you. Otherwise, there are plenty of other hotels in the city, like the Westin or the Pan Pacific just across the street, which are much better.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your stay. I am truly sorry to read about your experience and regret that it fell so far short of your expectations. Please accept our sincere apologies for the issues you encountered, particularly concerning room cleanliness, noise disturbance, and the condition of the bedding. These matters are taken very seriously, as cleanliness and guest comfort are fundamental standards, and it is disappointing to learn that we did not meet them on this occasion. I am also sorry that you felt unsupported when raising your concerns during your stay and that the follow-up communication did not meet your expectations. While your feedback was reviewed and addressed internally, I regret that the outcome left you feeling dissatisfied. We understand how important it is for guests to feel heard and valued, and we acknowledge your frustration. Regarding check-in times, early check-in fees are applied subject to availability and are outlined in our booking terms; however, we appreciate that this can feel frustrating, particularly when combined with other issues during the stay. Your comments regarding soundproofing, room condition, amenities, and overall value have been noted and shared with our senior management team for further review. While we do not always provide compensation in every case, we do take guest feedback seriously and use it to guide improvements in service delivery, housekeeping standards, and communication. We regret that your experience led you to advise others not to stay with us, and we are sorry that we did not meet the standards you rightly expected. Thank you for taking the time to provide such comprehensive feedback—it is through comments like yours that we are able to identify areas requiring attention. Warm regards Mark Hardy General Manager Novotel Perth Langley

A solid base to explore Perth & great places to eat there and nearby

Catatan Tripadvisor 4.0/5

Carol R Ulasan TripAdvisor tersertifikasi

This is one of 2 Novotel in Perth & located in the CBD, about a 15 min walk from the more bustling shopping area. It was certainly comfortable enough with a decent bed, linens & pillows. The bathroom was quite old & jaded but clean & the shower was powerful. The Wifi was OK. Aircon was quite loud. Senses resturant food was very good & the pub was very lively with live music. The staff were very helpful & breakfast was decent. There is a special Peruvian restaurant in the hotel next door & Tempayan Bay also good about 6 min walk away

Dear Carol, Thank you for sharing your thoughtful review following your recent stay at Novotel Perth Langley. We’re delighted to hear that you found our hotel a comfortable base for exploring Perth and enjoyed the quality of our food, the atmosphere in our Irish pub, and the friendly service from our team. We appreciate your feedback regarding the bathroom and air conditioning. Your comments have been shared with our maintenance and housekeeping teams as we continue to focus on refurbishment and enhancing guest comfort throughout the hotel. It’s great to know you also discovered some of the fantastic nearby dining options—Perth certainly has a lot to offer for food lovers! We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Warm regards, Mark Hardy General Manager Novotel Perth Langley

Catatan tamu Avis 3.0/5

Eling H. Keluarga - Ulasan terverifikasi ALL

I asked 3 times to refill shower gel but no replacement until I go down to receptionist to get by myself. As a gold member Accor I also don’t get welcome amenity. I ask for slippers but no stock.

Dear Eling, Thank you for your feedback. We apologise for the inconvenience you experienced regarding the shower gel and the welcome amenity. We appreciate your loyalty as a gold member and will review our supply practices to enhance our service. We hope to welcome you back to Novotel Perth Langley and show you the service that we are so proud of. Kind Regards, Chloe Rowntree Novotel Perth Langley email: H1…

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