Mercure Doncaster Centre Danum Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 65 件のレビュー

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Mercure Doncaster Centre Danum Hotel - Image 1
Mercure Doncaster Centre Danum Hotel - Image 2
Mercure Doncaster Centre Danum Hotel - Image 3
Mercure Doncaster Centre Danum Hotel - Image 4
High Street, DN11DN DONCASTER, United Kingdom

説明

ホテルのその他の情報

  • Central location, with plenty of nearby transport links

  • Anthony's Restaurant offers a choice of local dishes

  • Nearby leisure facilities, including pool and more

当ホテルの客室

ホテル所在地

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
United Kingdom

GPS:53.522613, -1.133078

電話番号
ファックス +44 1302 329034

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ANTHONYS

Anthony is a newly refurbished restaurant and bar offering a modern all-day dining menu using locally sourced ingredients.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  65 件のレビュー

トリップアドバイザーの評価  3.6/5  537 件のレビュー

Disgusting!!

トリップアドバイザーの評価 1.0/5

spadge1966 ビジネス - トリップアドバイザー認証口コミ

I stayed for 2 nights for work, bed and breakfast. I never ate the breakfast as the entire hotel stunk of sewage! The place was filthy and it was a 15 minute walk to the nearest car park. Not great when you have luggage. I will never stay there again!

One small step higher than a hostel

トリップアドバイザーの評価 1.0/5

Talkspm Solo travel - トリップアドバイザー認証口コミ

Windows that don’t close, curtains that don’t cover the windows, walls paintwork flaking, late night bars that mean you will get hardly any sleep. I arrived at midnight, having booked in advance, just needing a bed for 6 hours and I got exactly that. The duvet and pillows were unclean so I slept on top. The shower was warm but no power. No care taken by cleaners to at least put a new toilet roll on the holder. This was marginally better than a hostel and I would not stay here again

Dear Talkspm, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience did not meet your expectations. Please rest assured your comments regarding the curtains, paintwork, water pressure, and room condition have been shared with the relevant departments for further review and corrective action where necessary. Additionally, your feedback on noise has been noted, and we are actively working to minimise any guest disruption from surrounding areas. We always encourage guests to raise any concerns with our team during their stay, as we are committed to resolving issues promptly and ensuring a comfortable experience for all. We regret that we did not have the opportunity to address your concerns at the time, and we do hope you might consider staying with us again so we can provide the quality of service we are known for.

Nice hotel , but they must try better with bedding and breakfast

トリップアドバイザーの評価 3.0/5

Dudleyguy トリップアドバイザー認証口コミ

just visited for 2 nights the room itself is fine, beds though not that comfortable and the pillows are horrendous, they need changing asap, they are ridiclously thin and useless. we arrived there was no soap or body wash in bathroom or milk but this was sorted after going to reception quickly cant fault the reception staff they were lovely breakfast well there was a lady who worked on the breakfast both saturday and sunday morning, she had a face like thunder, and was quite rude. i asked if anymore berries are coming out as was empty, no basically they are frozen can i have some vegetarian sausages please. They are also frozen you need to wait 20 mins, ok thats fine. Food was cooked to order that day The next day however it was busier not there is minimal tables somehow for breakfast. I asked again for vegetarian sausages this morning, basically reply was we aint got any. They did as i asked later, she just couldnt be bothered to ask or cook them. I ended up with beans , hash brown and scrambled eggs, which i have say tasted awful. You must cater better for vegetarians, and vegans. This lady should not be employed in front of customers. Tbh we will go back to premier inn next time in doncaster as breakfast is always brilliant there and you are never ever met with , we aint got any. No hotel can use that excuse anymore.

Dear Dudleyguy, Thank you for taking the time to share your feedback following your recent stay with us. We truly value all guest comments, as they allow us to identify areas where improvements are required. I'm pleased to hear you found our reception team to be friendly and helpful, your kind words will certainly be passed on to them. However, I would like to extend my sincere apologies that several aspects of your visit did not meet expectations. We regret the issues you encountered with the bedding and pillows. Guest comfort is of paramount importance, and I can confirm we are actively reviewing our in-room amenities and am delighted to let you know that new mattresses, quilts and pillows were all installed in mid-February. Regarding the breakfast service, I am very sorry to learn about your interaction with a member of our breakfast team. Please rest assured this is not reflective of our service standards. Your comments have been noted and will be addressed with the individual concerned, alongside further training to uphold a consistently positive guest experience. Additionally, your feedback regarding vegetarian options is both valid and appreciated. We acknowledge the growing need to cater for varied dietary preferences and will be reviewing our breakfast offering and preparation processes as a priority. Whilst I regret that we did not meet your expectations on this occasion, I do hope you might consider giving us another opportunity in the future to provide you with the experience you rightly expected and deserve.

Avoid at all costs

トリップアドバイザーの評価 1.0/5

Kate E ビジネス - トリップアドバイザー認証口コミ

Probably the worst hotel experience I’ve ever had. Not sure where to start. Rooms are dirty, noisy and hot, street noise kept me up all night. Girl checking us in was lovely but clearly trying to run reception bar and restaurant by herself. Menu was poor, ordered the tomato and basil soup for £5.50 and was served half a tin of Heinz tomato soup. Ordered nachos and was told there wasn’t any guac or salsa so a bowl of dry crisps. Asked for the chilli to be told 10 mins later they had run out to then be served a microwave Thai green curry.

Dear Kate, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your recent experience with us and would like to extend my sincerest apologies for the shortcomings you encountered during your stay. Please be assured that the comfort and satisfaction of our guests are our highest priorities. I am extremely concerned to learn of the cleanliness and noise issues in your room, as well as the unacceptable food and beverage experience. What you’ve described falls far below the standard we strive to uphold, and I am truly sorry we did not deliver the quality and service you rightly expected. It’s also clear that our team member, despite doing her best under pressure, was overstretched, which is not an operational model we ever aim for. Your comments have been taken seriously, and I am addressing these concerns directly with the relevant teams to ensure immediate improvements are made across both service delivery and product quality. We greatly value your feedback as it enables us to identify areas for improvement. Should you wish to discuss your stay further, I would welcome the opportunity to speak with you directly. Please feel free to contact me at your convenience. Once again, I apologise for your disappointing experience and appreciate you bringing these matters to our attention.

Welcoming and friendly staff

トリップアドバイザーの評価 5.0/5

nicci c トリップアドバイザー認証口コミ

As a Reception Manager of a large Hotel myself I must commend the Reception staff for their friendly welcome and attentiveness toward myself and my daughter. They recommended a lovely restaurant which we enjoyed immensely. They are a credit to your hotel. We had an executive room which was well laid out as 2 bedrooms, the bathroom was large and very well stocked with everything you would need. ie shampoo, conditioner, body wash, hand soap and hand moisturiser (smelt lovely) sowing kit, razor, shoe shine. Dressing gowns in the wardrobe, safe, iron and board. What more could you ask for. There was a fridge in the room which came in handy during our stay. The hotel was warm and very clean. Could not find anything that we were not happy with. We look forward to staying again when we are next up north visiting family. Very impressed Nicci

Dear Nicci, Thank you for taking the time to share such a detailed and complimentary review following your recent stay with us. As a fellow hospitality professional, your recognition of our Reception team’s friendly and attentive service is sincerely appreciated. It’s always especially meaningful when colleagues from the industry commend our efforts, and I will ensure your kind words are shared with the team, they truly are a credit to the hotel. We’re delighted to hear that you found the Executive Room well appointed and thoughtfully equipped to meet your needs. It’s reassuring to know the amenities and layout enhanced your overall comfort and that the recommendations provided contributed to an enjoyable visit. Maintaining high standards of cleanliness, warmth, and service is central to our guest experience, and we’re pleased to have met your expectations on all fronts. We look forward to welcoming you and your daughter back on your next visit up north. Thank you once again for your kind feedback, it was a pleasure to host you. Warm regards,

との提携 TripAdvisor

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