Mercure Doncaster Centre Danum Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 95 件のレビュー

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Mercure Doncaster Centre Danum Hotel - Image 1
Mercure Doncaster Centre Danum Hotel - Image 2
Mercure Doncaster Centre Danum Hotel - Image 3
Mercure Doncaster Centre Danum Hotel - Image 4
High Street, DN11DN DONCASTER, イギリス

説明

ホテルのその他の情報

  • Prime City-Centre location.

  • Excellent transport links by road and rail.

  • The perfect base for doing business, shopping, dining and entertainment.

当ホテルの客室

ホテル所在地

Mercure Doncaster Centre Danum Hotel

High Street
DN11DN DONCASTER
イギリス

GPS:53.522613, -1.133078

電話番号
ファックス +44 1302 329034

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ANTHONYS

Dine at Anthony's Restaurant, serving an informal menu of British classics in a relaxed and welcoming setting, perfect after a day exploring the city.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  95 件のレビュー

トリップアドバイザーの評価  3.6/5  546 件のレビュー

Not as bad as what the other reviews have said

トリップアドバイザーの評価 4.0/5

charlie-w02 トリップアドバイザー認証口コミ

Stayed here for one night we arrived early so staff allowed us to leave our bags prior to check in. We checked in and our room was cold we couldn't work the heating bit the house keeping staff very helpful. Room was small but clean had everything we needed. We never had the best sleep as we were on the third floor and it was a windy night so the windows kept rattling so maybe would ask for a room on the 1st floor in future. We would stay here again. Location good also

Dear Charlie-w02, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found our team accommodating and that you appreciated both the cleanliness of your room and our convenient location. I’m sorry, however, to learn that your rest was disturbed by the window noise during the windy weather and that you experienced some difficulty with the heating. Your comments have been shared with our maintenance and housekeeping teams to ensure these matters are addressed promptly. We truly value your balanced and constructive feedback, and it’s encouraging to know you would choose to stay with us again. We look forward to welcoming you back and ensuring a more comfortable experience next time.

NOISE

トリップアドバイザーの評価 1.0/5

Joe R トリップアドバイザー認証口コミ

If you’re a family don’t bother staying here. The noise from Biscuit Billy’s isn’t just a mild thud in the background, it’s like being front and centre at a concert. You can hear every word of every song from room 314. Sadly we had no idea until midnight when the music woke me up. Is Tuesday night!

Dear joerB1527JO, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent stay was disrupted by external noise. I completely understand how frustrating it must have been to be woken unexpectedly, particularly on a weekday evening when you were hoping for a restful night. While we have limited control over nearby venues, we take noise concerns very seriously and work closely with our neighbours to minimise disruption wherever possible. Our team is also happy to assist with room moves or alternative solutions should a similar issue arise during a future stay. Your comments have been shared with our management team for review, as we continually strive to enhance our guests’ experience. I do hope you’ll consider giving us another opportunity to restore your confidence in our hotel.

Overnight stay

トリップアドバイザーの評価 5.0/5

kathd387 Friends getaway - トリップアドバイザー認証口コミ

Spent night with friend twin room 9 august. Beds really comfy fans were available on request as not all rooms had air con including one we were in. Lift is very small. Staff friendly breakfast was offered at additional price which we didnt have as were going for lunch. We were on the side of the hotel there is screens in windows as double glazing the actual window didnt shut properly and it was noisy though it city centre so suppose it only expected. We dropped bags off first thing morning and left them again on checking out the following day till ready to go. Would stay again

Dear Kathd387, Thank you for taking the time to share such a positive and detailed review following your recent stay with us. I’m delighted to hear you found the beds comfortable and our team friendly, and that our luggage storage facilities proved convenient for your plans. I appreciate your comments regarding the room ventilation and window. While some of our bedrooms do not feature air conditioning, I’m pleased the team were able to provide fans to make your stay more comfortable. I’ve also noted your feedback on the window fitting, and will ensure our maintenance team review this promptly. Your recognition of our central location and understanding of the associated city-centre atmosphere is very much appreciated. It’s wonderful to know you would choose to return, and we look forward to welcoming you back on your next visit to Doncaster. Kind regards,

Well located hotel with noisy neighbours

トリップアドバイザーの評価 3.0/5

samsung131 トリップアドバイザー認証口コミ

Hotel is well located right in the middle of Doncaster, close to shops, bars & restaurants. Beautifully appointed inside, comfy room, didnt have breakfast so cant comment on that but there are many alternate breakfast spots close by. The main problem for me was noise. I thought it might be a noisy stay when I noticed complimentary ear plugs helpfully provided by the hotel management. Unfortunately, I wasnt wrong. The karaoke started around 7pm at a bar on the opposite corner and was still going strong at 2am. Add to that the noise of screeching wheels from boy racers and it made for a night of interrupted sleep. Obviously, the noise from the street and the bars is not directly the fault of the hotel. So, I hope they take this as constructive criticism, the hotel needs to invest in some airport hotel style double or triple glazing to keep the noise out and not rely on complimentary ear plugs which quite frankly was a joke.

Dear Samsung131, Thank you for taking the time to share your feedback following your recent stay with us at the Mercure Doncaster Danum Hotel. We are delighted to read that you enjoyed our central location, the character of our interiors and found your room comfortable. I am, however, very sorry to learn that your rest was disturbed by external noise. Whilst the vibrant city centre setting can at times bring challenges beyond our direct control, we fully appreciate how important a good night’s sleep is for our guests. Please be assured that your comments have been taken on board and will form part of our ongoing review of noise reduction measures, including window glazing improvements. Your constructive feedback is invaluable in helping us enhance the guest experience, and I do hope we will have the opportunity to welcome you back in the future, when I trust your stay will be much more restful. Kind regards,

Not to be recommended

トリップアドバイザーの評価 2.0/5

Iain G トリップアドバイザー認証口コミ

The room we stayed in was extremely hot as it had no air conditioning and needed updating. The paint was peeling off the walls and the secondary glazing was filthy. The bed was comfortable but it was almost impossible to sleep as the occupants of the room next door of which we heard at least 4 adult voices, came in at 2.30am and proceeded to argue and party until 6.30am. We couldn’t contact reception as there was no phone in the room.

Dear 929iaing, Thank you for sharing your recent experience with us. Whilst I am pleased to hear that you found the bed comfortable, I am genuinely sorry that the overall stay did not meet expectations. We regret the discomfort caused by the temperature of the room, as well as the maintenance issues you highlighted. Please rest assured that your comments regarding décor and cleanliness have been escalated to our housekeeping and maintenance teams for immediate attention. I am also very sorry that your rest was disturbed by noise from other guests and that you were unable to reach our team during the night. We recognise the importance of being able to contact reception at any time, and your feedback has been noted as we review how we can better support our guests in such situations. Your feedback is invaluable as it helps us identify where we must improve, and I sincerely hope we will have the opportunity to restore your confidence in us on a future visit. Kind regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 369 件のレビュー 8.6/10 ロケーション
  • 511 件のレビュー 6/10 客室
  • 401 件のレビュー 8.9/10 サービス
  • 9 件のレビュー 8.5/10 インターネット
  • 304 件のレビュー 5.3/10 快適さ
  • 203 件のレビュー 5.3/10 清潔さ
  • 156 件のレビュー 5.4/10 朝食
  • 67 件のレビュー 4/10 料理

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