Mercure Liege City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 830 reviews

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Mercure Liege City Centre - Image 1
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Rue St Leonard 182, 4000 LIEGE, Belgium

Description

Hotel extras

  • Six impressive historic period rooms with natural daylight

  • Secure paid private parking with direct access to the hotel

  • Beautiful terrace and attractive gardens

  • Enjoy breakfast with healthy options and local specialities

  • Green Key label

Our accommodation(s)

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Hotel location

Mercure Liege City Centre

Rue St Leonard 182
4000 LIEGE
Belgium

GPS:50.6489218, 5.5897098

Telephone
Fax +32 4 227 45 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LINIERE

Let yourself be charmed by our authentic and seasonal cuisine, served in a friendly bar a manger spirit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  830 reviews

TripAdvisor Rating  4.0/5  898 reviews

Less than expected

Customer review rating 2.0/5

Aly Couples - Confirmed reviews ALL

The experience at the hotel was less than expected. First there is no bell boy to support with the luggage. Then there was no electricity for about 45 minutes where the phone, internet, and elevators were not working. The breakfast is below average. The rooms (especially the bathrooms) are not very clean. The telephone in my room wasn’t working for the whole stay despite constant reminders to the staff that it needs fixing. The staff was nice but couldn’t help much.

Average Service, close to center

Customer review rating 2.5/5

Jai M. Families - Confirmed reviews ALL

Room service was not available…we had to change the room after 1st night…hygiene needs to be maintained lack of staff. In addition to this, one day our car was blocked for an hour in parking lot by some hotel maintainence staff and there was no help available.

Dear M. M., Thank you for taking the time to tell us about your experience at the Mercure Liege City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. All the product propose on the breakfast are made on the same day. We regret that you did not enjoy it and that the staff attitude wasn't correct. Concerning the parking, it wasn't blocked by someone from the hotel. The receptionist tried to find the person who blocked your car but it was a guest who was doing a seminar. He forgot to move his car after unloading his goods because he was injured by a bottle and needed treatment by our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vanessa SARI Hôtel Manager

Very good as always.

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

The hotel was fully booked, but they were able to give me a room at short notice. Nice little touches for gold status and friendly efficient service as always.

Dear M. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our service. We hope to see you again very soon. Sincerely, Vanessa SARI Hôtel Manager

Well located , beds comfy , staff extremely helpful , best dinner in resturant

Customer review rating 0.5/5

Marlene B. Business - Confirmed reviews ALL

We were there on business from USA . We will stay with you again . It would be nice if you could add wash cloths .. they are very small towels you use in shower … Thank you again !

Dear Miss B., We very much appreciate your comments regarding your stay at the Mercure Liege City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to contact the reception during your stay. We are open 24h/24 so we are able to give you more big towels. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa SARI Hôtel Manager

Modern hotel in an ancient building.

TripAdvisor rating 4.0/5

jglaw Couples - TripAdvisor review

Located in a nicely restored monastery the hotel has a good feel, with a modern and attractive lobby. We had a good sized room on the third floor, with a queen size bed and a rather hard mattress. Coffee corner, no slippers no bathrobes. The hotel has an exit on the river boardwalk, makes a nice 20 minutes walk to the city center. Gated paying parking, partly underground, 4 charging points. Breakfast is served in the authentic monastery hall.

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We're delighted to hear that you appreciated the unique blend of modern amenities within our historical building and enjoyed your room's generous size. It's also wonderful to know that our location allowed for pleasant riverside strolls into the city center. We take pride in the authentic ambiance our monastery hall provides during breakfast and are glad it added to your experience. Regarding the mattress firmness, we strive to cater to various guest preferences and offer a pillow menu for added comfort. While bathrobes and slippers are a standard provision in our Privilege rooms, we're always happy to supply additional amenities upon request at reception. We hope the secured parking with charging points added a layer of convenience to your visit. We hope to welcome you back on a future occasion. Best wishes, Vanessa SARI, General Manager

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Other web-users rate our hotel

  • 467 reviews 6.6/10 Location
  • 889 reviews 5.9/10 Room
  • 642 reviews 8.1/10 Service
  • 16 reviews 5.3/10 WiFi
  • 439 reviews 8.2/10 Breakfast
  • 329 reviews 6.2/10 Vibe
  • 254 reviews 5.4/10 Cleanliness
  • 157 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.