诺富特罗勇星星会议中心酒店 4 星

Dear Min S., Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Rayong Star Convention Centre. We are delighted to know that you enjoyed our delicious and plentiful breakfast, appreciated the cleanliness of our hotel, and found your room to be comfortable with good sound insulation. Your kind comments are truly encouraging and will be shared with our team. We also sincerely appreciate your valuable suggestions. Please accept our apologies that your experience did not fully meet your expectations. Your comments regarding the daily replacement of bathrobes, the availability of disposable bathtub liners, additional electrical outlets, multilingual services, a larger TV with more channel options, and the WiFi connection speed have been noted and shared with the relevant departments for review as we continually seek to enhance our guest experience. Guest feedback is invaluable in helping us improve our services, and we truly appreciate you taking the time to share your observations. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the near future and providing you with an even more enjoyable experience. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Guanghui L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location, the cleanliness of the hotel, and the courteous service provided by our team. Your kind recognition of the staff member wearing glasses is especially appreciated, and we will ensure your compliments are shared with him. We are also grateful for your positive ratings regarding check-in, check-out, WiFi, concierge service, and our sustainability initiatives. At the same time, we sincerely regret the inconvenience you experienced in Room 1501. We are concerned to learn about the possibility of dust mites in the bedding and that your friend was bitten during the stay. Please accept our apologies for this discomfort. Additionally, we understand that the air conditioning did not function as expected, as the room remained excessively cold despite adjusting the settings. Your comments have been shared with our housekeeping and maintenance teams for immediate inspection and corrective action to ensure these matters are properly addressed. Thank you once again for your valuable feedback and recommendation score. We truly appreciate your support and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Jiang Y., Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are truly pleased to know that you had an overall good experience and that you were highly satisfied with all aspects of your stay, including cleanliness, accommodation, breakfast, WiFi, and our sustainability efforts. Your perfect scores across all categories are greatly appreciated and mean a great deal to our team. We are especially grateful for your recognition of our receptionist’s patience and service. Your kind words will be shared with the team member mentioned, as it will surely serve as a great encouragement. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another pleasant stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Yuanjia F., Thank you for your excellent review and for choosing to stay with us during your family trip. We are truly delighted to learn that you had such a positive experience and appreciated our convenient location, friendly staff, and excellent facilities. We are especially grateful for your perfect ratings across all aspects of your stay, including booking, arrival, accommodation, cleanliness, breakfast, and overall service. It is also wonderful to know that you found value in booking directly with us. Your kind recognition of our team means a great deal, and we will be pleased to share your feedback with them as encouragement to continue delivering exceptional service. Thank you as well for your loyalty as a member of the ALL Accor programme and for your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you and your family back for another outstanding stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Bin W., Thank you very much for your wonderful review and perfect scores across all areas of your stay. We are delighted to learn that you had such a positive experience with us. It is a pleasure to hear that you enjoyed our service, breakfast offerings, hotel facilities, and medical check-up services. Your recognition of our team’s hospitality and the hotel’s sustainability efforts is truly appreciated. We are also very pleased to know that you would highly recommend our hotel to others. Feedback such as yours inspires us to continue delivering excellent service and memorable experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another exceptional visit in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000