Dear Guanghui L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location, the cleanliness of the hotel, and the courteous service provided by our team. Your kind recognition of the staff member wearing glasses is especially appreciated, and we will ensure your compliments are shared with him. We are also grateful for your positive ratings regarding check-in, check-out, WiFi, concierge service, and our sustainability initiatives. At the same time, we sincerely regret the inconvenience you experienced in Room 1501. We are concerned to learn about the possibility of dust mites in the bedding and that your friend was bitten during the stay. Please accept our apologies for this discomfort. Additionally, we understand that the air conditioning did not function as expected, as the room remained excessively cold despite adjusting the settings. Your comments have been shared with our housekeeping and maintenance teams for immediate inspection and corrective action to ensure these matters are properly addressed. Thank you once again for your valuable feedback and recommendation score. We truly appreciate your support and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Jiang Y., Thank you very much for taking the time to share your kind feedback regarding your recent stay with us. We are truly pleased to know that you had an overall good experience and that you were highly satisfied with all aspects of your stay, including cleanliness, accommodation, breakfast, WiFi, and our sustainability efforts. Your perfect scores across all categories are greatly appreciated and mean a great deal to our team. We are especially grateful for your recognition of our receptionist’s patience and service. Your kind words will be shared with the team member mentioned, as it will surely serve as a great encouragement. Thank you once again for choosing to stay with us. We sincerely look forward to welcoming you back for another pleasant stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Yuanjia F., Thank you for your excellent review and for choosing to stay with us during your family trip. We are truly delighted to learn that you had such a positive experience and appreciated our convenient location, friendly staff, and excellent facilities. We are especially grateful for your perfect ratings across all aspects of your stay, including booking, arrival, accommodation, cleanliness, breakfast, and overall service. It is also wonderful to know that you found value in booking directly with us. Your kind recognition of our team means a great deal, and we will be pleased to share your feedback with them as encouragement to continue delivering exceptional service. Thank you as well for your loyalty as a member of the ALL Accor programme and for your strong recommendation of both our hotel and the loyalty programme. We look forward to welcoming you and your family back for another outstanding stay in the future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road, Thapradu, Muang Rayong 21000

Dear Bin W., Thank you very much for your wonderful review and perfect scores across all areas of your stay. We are delighted to learn that you had such a positive experience with us. It is a pleasure to hear that you enjoyed our service, breakfast offerings, hotel facilities, and medical check-up services. Your recognition of our team’s hospitality and the hotel’s sustainability efforts is truly appreciated. We are also very pleased to know that you would highly recommend our hotel to others. Feedback such as yours inspires us to continue delivering excellent service and memorable experiences for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back for another exceptional visit in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Chen J. C., Thank you very much for your wonderful rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, the comfort of your accommodation, and the night market right next door. It is also a pleasure to know that our team’s service left a positive impression throughout your stay. We are especially grateful for your kind acknowledgment of Banana. We will be sure to share your appreciation with her, as recognition like this means a great deal to our team. We would like to extend our sincere thanks for your loyalty as a Platinum member of ALL – Accor Live Limitless. It is an honour to welcome you, and we are thrilled to know that every aspect of your stay was rated 100%. We look forward to the pleasure of welcoming you and your family back for another memorable stay very soon. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Yang S., Thank you very much for taking the time to share your detailed and positive feedback with us. We are delighted to learn that you were highly satisfied with your overall experience and that you appreciated our excellent location, convenient surroundings, and the quality of service provided by our team, which made you feel truly at home. It is also most gratifying to know that all aspects of your stay—from arrival and accommodation to breakfast, WiFi, cleanliness, and departure met your expectations to the highest standard. Your positive feedback is a great encouragement to our entire team. Thank you once again for your recommendation and for choosing to stay with us during your business trip. We look forward to the pleasure of welcoming you back in the near future. Best regards, Apichai Ratthaworn Room Division Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear L. Y., Thank you for your detailed feedback at Novotel Rayong Star Convention Centre. We're glad to hear that you enjoyed our convenient location, the room's lighting, the comfort of our beds and pillows, and the warmth and friendliness of our staff. We're also pleased that you enjoyed our breakfast. We apologize for the inconvenience caused by the loud air conditioner and the particles on the sheets. We'll look into these issues to ensure a better experience for your future stays. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre

Dear TORRIN, Thank you for your wonderful review at Novotel Rayong Star Convention Centre. We're delighted to hear that you enjoyed our convenient location in the old town of Rayong, close to the market and the Night Market. It's great to know that you appreciated our generous upgrades, new decorations, and high-quality service staff. We're also glad you had the chance to enjoy our beautiful outdoor swimming pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Jiaxiang H., Thank you for sharing your experience with us. We're delighted to hear that you had a very good stay and appreciated our central location in Rayong. It's wonderful to know that you found the nearby night market convenient for experiencing the local Thai nightlife. We hope to welcome you back for another enjoyable stay and more night market adventures in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Khun Hao L., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000

Dear Pan C., We very much appreciate your comments regarding your stay at the Novotel Rayong Star Convention Centre. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apichai Ratthaworn Front Office Manager Novotel Rayong Star Convention Centre 109 Sukhumvit Road Thapradu Muang Rayong 21000