Dear jaroonphan2011 It is absolute pleasure to have you at ibis Pattaya hotel and thank you for considering us for your holiday destination. I am happy to learn that you found overall experience delightful and enjoyed a quality time during the period. On the contrary, I have noted your concerns related to weak signal of internet and dispenser was not refilled on time. My sincerest apologies for the shortfalls and we appreciate your attention for bringing these points to our attention. Please rest assured as we will take immediate action to improve in all aspects to ensure our guest feel relax as same as at the home. Further to add, the wear mask policy has been strictly imposed at the property and we are doing everything to ensure that everyone comply with rules. I am sure you have seen the signs placed all over in the hotel as well as our staff constantly asking guests to wear mask the moment we see anyone not wearing it. Thank you once again for giving us detailed information and at ibis we always take our guest comments seriously to implement our services. I hope you will see these better changes on your next visit. Sincerely Vikrant Chauhan Operations Manager.

Dear Sigitpramono I appreciate your comments regarding your stay at ibis Pattaya and allowing us to serve you. It was nice to know that you evaluated our facilities and service up to your expectations including location, warm hospitable staff service and quality of service justified the value that you paid. Guest satisfaction is our main goal and I will share your lovely comment with team. I am absolutely encouraged by your endorsement and we will be delighted to welcome you again in future. Sincerely Vikrant Chauhan Operations Manager

Dear amywilson91 Thank you for taking out time for sharing your splendid review regarding your experience at ibis Pattaya. It is pleasure to read that you liked our clean accommodation, comprehensive service, nice swimming pool and convenient location. In overall, you had enjoyed a quality time at the property. I am sorry to hear about your breakfast experience and we will make sure that team will work on the betterment of the service for future. At ibis, we always try our best to provide excellent stay experience and listen to guest's feedback to improve further. Thank you for giving your constructive feedback, we will be pleased to welcome and offer you an excellent service in future. Sincerely, Vikrant Chauhan Operations Manager

Dear little_jee I cannot thank you enough for writing such a wonderful review on TripAdvisor about your recent stay with us. It is great pleasure to read that we were able to live up to your expectations and staff provided warm and friendly service throughout your stay. You kind recommendation made our day therefore we will continue to improve and provide the excellent service experience to all our guests in future. Thank you once again and I will be pleased to welcome you on your next trip to the city. Sincerely Vikrant Chauhan Operations Manager

Dear Valued Guest Thank you for evaluating the property about your stay experience. It is regret to learn that you found overall stay up to average. I am sorry that we didn't exceed your expectations; perhaps we didn't know proper details of your stay so we could take appropriate measure to improve it. It is our efforts to make sure guest have pleasant experience and enjoy our facilities throughout the stay therefore we received many positive feedbacks in person and on social media on daily basis. We always listen to the guest voice and keep implementing. I am sure we can action in any concerned area and offer you a better hospitality so kindly allow us to welcome you again. Thank you and looking forward to hear back from you soon. Sincerely Vikrant Chauhan Operations Manager