Dear Tao Y., Thank you very much for taking the time to share your feedback with us. We are delighted to learn that you enjoyed many aspects of your stay. Regarding your comment about breakfast, we would like to kindly clarify that your reservation was made for one guest, and the room package selected included breakfast for one person accordingly. The total room rate was calculated based on the occupancy details provided at the time of booking. We understand that Executive Rooms at some hotels may offer different inclusions, and we sincerely appreciate your feedback as it helps us better understand our guests’ expectations. We apologize for any confusion this may have caused during your stay. Thank you once again for choosing to stay with us. We truly value your comments and hope to have the pleasure of welcoming you back in the future for an even more enjoyable experience. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Li L., Thank you very much for your wonderful review and for giving us a perfect score following your stay at Novotel Marina Sriracha & Koh Si Chang. We are truly delighted to know that you were very satisfied with your stay and that you enjoyed our service, the pleasant surroundings, and the convenient location with many local food options and markets nearby. It is especially rewarding to hear that you are already planning to return next year. Your kind support means a great deal to our team, and we look forward to welcoming you back for another memorable stay in the future. Warm regards, Sirinthip “Pooh” Inpakdee Assistant Front Office Manager

Dear Khun Ching-Ju H., Thank you very much for your kind words and for awarding us such a positive review. We are delighted to know that you enjoyed our excellent location and the beautiful sea views — it means a lot to us that these aspects of your stay stood out and made your experience memorable. Your appreciation is a wonderful encouragement to our team, who strive to create a welcoming environment where guests can relax and truly enjoy the surroundings. We are grateful that you took the time to share your impressions, and we look forward to welcoming you back for another stay filled with comfort and stunning views. Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Peng K., Thank you very much for sharing your feedback! We are delighted to hear that you enjoyed our peaceful environment, beautiful scenery, and the variety of breakfast offered. We also appreciate your comment regarding the room curtains, and please rest assured that we will review this to ensure a more convenient experience for our guests. We look forward to welcoming you back to Novotel Marina Sriracha for another enjoyable stay. Warm regards, Sirinthip Inpakdee Assistant Front Office Manager

Dear Khun Chunhui C., Thank you very much for your wonderful rating and feedback. We are delighted to hear that you had a pleasant stay with us. We also appreciate your suggestion regarding the toothpaste packaging. Your comments are valuable, and we will certainly review this to see how we can improve the guest experience. We look forward to welcoming you back on your next visit. Warm regards, Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

Dear Khun Hao W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are truly sorry to hear that your recent experience did not meet your expectations. Kindly be informed that our hotel rooms are strictly non-smoking, as clearly indicated on our official website, booking platforms, and on the information signage placed on the desk inside each guest room. This policy is to ensure the comfort, safety, and well-being of all our guests. The smoking penalty charge was applied in accordance with our non-smoking policy, and we sincerely hope for your kind understanding in this matter. We truly value your comments and will take them into account to further improve our guest communication. We hope to have another opportunity to welcome you back for a better experience in the future. 尊敬的贵宾， 非常感谢您选择入住我们酒店并分享您的反馈。 对于此次入住未能达到您的期望，我们深感遗憾。 请您了解，酒店在官方网站、预订平台及客房内书桌上的告示牌上均有明确标示所有客房为无烟房。此规定是为了保障所有住客的舒适与安全。 关于您提到的吸烟罚款，酒店是依照相关的无烟政策执行的，还望您理解。 我们十分重视您的意见，并将继续努力为每位宾客提供更好的入住体验。 期待未来有机会再次为您服务。 此致敬礼 Sincerely, Sirinthip"Pooh"Inpakdee Assistant Front Office Manager

Dear Xian L., Thank you very much for taking the time to share your feedback with us. We're truly grateful for your stay and delighted to hear you had a good experience overall. We also appreciate your honest comment regarding the quality of the bathroom tissue. Your input is incredibly valuable, and we've already shared it with our housekeeping team to explore better options that meet our guests' expectations for comfort and quality. Your satisfaction means everything to us, and we're committed to making every stay even better than the last. We look forward to welcoming you back again soon! Sincerely, Thanakan Rangnoi (Gig) Front Office Manager NOVOTEL MARINA SRIRACHA & KOH SI CHANG 339 Jerm Jom Phon road, Sriracha, Chonburi 20110 Thailand Tel: +66 (0) 33… Th… novotel.com accorhotels.com

Dear Khun Tsao-Hsien D., Many Thanks for taking the time to review the hotel. I have reviewed your feedback with the culinary team. We value your feedback and would appreciate the opportunity to come back stay with us again. Sincerely, Sirinthip(Pooh)Inpakdee Assistant Front Office manager

Dear Jing Xi W., We appreciate your comments regarding your stay at the Novotel Marina Sriracha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Mincharat H. Front Office Manager