环裴罗勇诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 1,051 评论

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4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG, 21190 罗勇府, 泰国

描述

酒店其他优惠

  • 2 个迷人的室外泳池

  • 水疗设施和健身中心

  • 2 家全日营业的美食餐厅

  • MyKids 套餐让您的孩子恣意享受每一天

  • 选择 MyGlass 套餐，畅享饮料

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酒店位置

环裴罗勇诺富特酒店

4/5 Moo 3, Pae Klaeng Kram Road, CHARK PONG KLAENG
21190 罗勇府
泰国

GPS:12.631469, 101.542163

电话
传真 +66 33 010 111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,051 评论

TripAdvisor 评级  4.0/5  1,016 评论

卓越奖 2024

Total Relaxation. Want to stay longer!

Tripadvisor 评级 5.0/5

Anonymous Q 经 TripAdvisor 认证的评论

We loved it. What an amazing place to rest and relax. It was very hard to pack up and leave. Please note that if you don't have a vehicle, it's isolated. Once you are here you spend all your time here. They have everything you need for an amazing holiday if you are looking to unwind. We made use of the pools, the jacuzzi and ocean for swimming. There was badminton and table tennis, with equipment. We also paid for the following activities: private movie viewing, snooker table, indoor spa services, beachside massage. We enjoyed every aspect of it. We preferred the Thai food to the western food. Breakfast was amazing! A lot of salads, vegetables, along with the usuals, such as egg station, hot pancakes, noodle station, coffee machines. The absolute best thing here - the warm smiles and very accommodating staff. Oh, we also used the hotel taxi for a return trip to the Rayong Botantical Gardens where we hired bikes and cycled through the wetlands. The taxi was 500 bht and the bicycles were 50 bht each, so it was overall a very affordable and fun activity. Other than that, we never left the place and didn't want to.

I thought it was a 4 stars hotel.

Tripadvisor 评级 2.0/5

Angfrank 经 TripAdvisor 认证的评论

Checked-in late April 2024 on the week-end, the hotel clearly had vacant roonmss since it was availabvle on hotel resaervation apps. At check-in I was told that I had to pay an extra 2000thb for a room as the hotel was close to fully booked, I reached for my phone to book online to get that upsale removed to get the price closer to what it was online. The breakfeast was an extra 700thb, that I happily paid. The room was small with a very simple bathroom with no bathtub and it was clearly not worth the 7xxxthb, especiually for a room with no ocean view. Service overall was poor, no minibar offering and a room that I could easily find at a fraction of this price. The pools and overall park are vwery nice eventho I had to ask 5 people to get a pool towel. The worst part was the breakfeast that was, in my opinion, not on-par with a 4 stars standing. The bread and various pastries were clearly several days old and overall service was poor, I went to another bih Rayong hotel the next day and the difference in service was night and day for a cheaper price to boot. That was my first and very probably last time staying at Novotel since I had better stays at 3 stars or less in Thailand.

Dear Angfrank, Thank you for staying with us at Novotel Rayong Rim Pae. It is sad to learn that you did not enjoy your stay with us. I have done some investigation and found that you booked room and breakfast with us, and the room rate was well below 7000 THB, so I am not sure regarding the rate and the surcharge - I believe there is some misunderstanding there. Indeed, we do not have rooms with ocean view, and we are quite upfront about it - even though some rooms enjoy partial ocean view. I appreciate your comments on breakfast, and I am sorry you did not enjoy it. We bake our pastries fresh daily, especially the Danishes, croissants and cakes, and our breakfast food is also cooked daily - without adding nay MSG. I am glad that you still were able to enjoy your vacation, albeit in another hotel. Thank you again for staying with us. Warm regards, Olga Gergenkop General Manager

Nice and pleasant stay

Tripadvisor 评级 5.0/5

jubechatchanan 家庭住宿 - 经 TripAdvisor 认证的评论

Thank you to FOM and all the team for giving great experience. I love your nice talk and all the members that give us the convenient. Check in counter was quite crowded but Front office manager comes to help me check in. I’m so grateful to spend my holiday here.

Not related hospitality standards and brand

Tripadvisor 评级 1.0/5

levB2 家庭住宿 - 经 TripAdvisor 认证的评论

Greatly disappointed us. There is absolutely no control over the safety of vacationers and rules of hospitality. At about 11 pm some guests persistently tried to get into our room (where, by the way, there were two small children). After several attempts to get into our room, I had to open the door and find out what was going on. I was surprised that in front of me stood a crowd of Thai guests and a hotel service employee. For some reason they decided that we were occupying their room. I tried to argue that we have been living here for three days and that this is our number 327. They left, but a minute later they started knocking again and trying to enter. I opened the door again and said that there were small children here... this went on 4 times. At some point, a woman from the crowd said that she should go to my room and find her things that she left here. My beliefs had no effect on her. The hotel employee stood nearby and was silent. I was forced to let this persistent lady into my room. She checked everything, didn’t find her things and left…. At the moment I explained this case to the receptionist.. she said that GM hotel already knew about this case and soon will connect me… unfortunately nobody during the day didn’t contact me and explained that was wrong last night… I visited many countries in the world and now how hotels care about the hospitality standards. Unfortunately this is not related to Novotel Rayong Pae Resort

Dear levB2, Thank you for staying with us at Novotel Rayong Rim Pae Resort. I appreciate your detailed feedback on your stay experience, and I would like to assure you that we do take our guest safety very seriously. As I have investigated, indeed there was another client under alcohol influence, who got confused about their room, and was knocking your room. Our housekeeping lady was trying to prevent them from knocking and disturbing you, as she was alerted by the night manager. She was waiting by your door for the security team to deal with the guest. Unfortunately, you opened the door before the security team arrived. I understand that this is very disappointing, and as a parent I can relate to how you feel. If I may suggest, for your personal safety, should this occur at any hotel, not to open the door and wait for the security team to arrive to deal with the disturbing guest - please be assured that we have security procedures for such cases and we do protect our clients. I am very sorry this happened to you, and I meant to speak to you upon check-out. Unfortunately, I had a personal accident and had to go off-duty at the time of your check-out - my apologies for that. Thank you again for staying with us. Warm regards, Olga Gergenkop General Manager

設施及管理優秀

客户意见评级 4.5/5

Alice H. 家庭住宿 - 所有已确认评论

泳池及海灘鄰近，十分方便游泳。房間簡潔時尚，乾淨整齊。

尊敬的 Pik Shan H.： 感谢惠赐有关下榻 Novotel Rayong Rim Pae Resort 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Supichaya Chumruedee - Front OFFICE MANAGER

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其他网络用户评价我们的酒店

  • 367 评论 8.1/10 位置
  • 734 评论 7.1/10 房间
  • 676 评论 7.9/10 服务
  • 24 评论 2.7/10 上网
  • 424 评论 8.9/10 沙滩
  • 360 评论 8.1/10 早餐
  • 356 评论 8.1/10 清洁度
  • 323 评论 5.1/10 舒适度

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