Estimado Fernando, Muchas gracias por compartir su opinión. Nos alegra saber que disfrutó de nuestras habitaciones amplias, el buen desayuno y la relación calidad-precio del hotel. En cuanto a la bebida de bienvenida, esta está disponible siempre en la aplicación ALL – Accor Live Limitless. Le animamos a consultar la aplicación durante su próxima estancia para poder disfrutar de este beneficio. Esperamos tener el placer de darle la bienvenida de nuevo en Ibis Styles Kraków Centrum. Un cordial saludo, Ibis Styles Kraków Centrum Team

Estimado Javier: Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que encontró nuestro hotel cómodo, práctico y bien comunicado, y que nuestro equipo de recepción pudo ayudarles a resolver el inconveniente con las habitaciones. También nos complace saber que el personal del restaurante fue amable durante su estancia. Tomamos nota de su comentario sobre la variedad de productos dulces en el desayuno y lo compartiremos con nuestro equipo. Esperamos tener el placer de recibirle nuevamente en Ibis Styles Kraków Centrum. Un cordial saludo, Ibis Styles Kraków Centrum Team

Dear Beatriz, Thank you for taking the time to share such detailed and thoughtful feedback. We are pleased to hear that you found the beds comfortable and appreciated the convenient tram connection, as well as the quieter atmosphere of the rooms facing the courtyard. We have taken note of your comments regarding the bathroom amenities and towels. Our hotel follows a conscious approach to the use of resources, but we understand that comfort and practicality are also important elements of the guest experience. Regarding housekeeping, our sustainable cleaning policy means that room cleaning is not automatic every day. Cleaning and fresh towels can be requested at reception during the stay. We appreciate your detailed explanation of the difficulties you encountered with the door card and the information provided on it. Clear communication is essential, and we will review how these instructions are presented to guests. We have also noted your observations regarding the temperature in the ground-floor area and will share them with the relevant team. As for your comments about the motivation behind our sustainability policy, we would like to clarify that our initiatives are part of the hotel's broader environmental strategy and are not intended simply as a way of reducing staffing costs. We continuously look for ways to reduce unnecessary consumption while maintaining a comfortable experience for our guests. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an experience that better matches your expectations. Best regards, Ibis Styles Kraków Centrum Team

Estimado Sr. Dariusz, muchas gracias por compartir su experiencia y por sus amables palabras. Nos alegra mucho saber que disfrutó de una estancia cómoda y que quedó satisfecho con la atención recibida tanto en recepción como en nuestro restaurante. Nos complace especialmente que haya destacado a Gabi y a Roberto por su profesionalidad y amabilidad. Sus palabras significan mucho para todo nuestro equipo. Esperamos tener el placer de recibirle nuevamente en Ibis Styles Kraków Centrum durante su próxima visita a Cracovia. Un cordial saludo, Gabriela- Recepción, Ibis Styles Kraków Centrum

Dear Guest, Thank you very much for your wonderful review! We are delighted to hear that you appreciated our excellent location, friendly service, impeccable facilities, Wi-Fi, and the convenient public transport right outside the hotel. We are also pleased that you found our prices accessible. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum in the future! Best regards, Ibis Styles Kraków Centrum Team

Dear Maria, Thank you very much for sharing your feedback. We are pleased to hear that you appreciated our friendly reception team, convenient parking, and our location with easy access to the city center by tram. It is also wonderful to know that you enjoyed our breakfast buffet. Thank you as well for your comment regarding the fresh fruit selection. We truly value your feedback, as it helps us improve our services. We hope to have the pleasure of welcoming you back to Ibis Styles Kraków Centrum in the future. Best regards, Ibis Styles Kraków Centrum Team

Dear Claudio, Thank you very much for your kind review! We’re delighted to hear that you had a very comfortable stay and that you appreciated the spacious room as well as the friendliness of our staff. Your satisfaction means a lot to our team and motivates us to keep delivering the best possible experience. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Noemi, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our new hotel, the friendliness and attentiveness of our staff, as well as the comfort of your clean and spacious room. It’s also great to know that the excellent tram connection right in front of the hotel made getting around easy and convenient for you. We are especially happy that you liked the water dispensers on every floor — we introduced them with our guests’ comfort and sustainability in mind. It’s also lovely to hear that you enjoyed our varied and complete breakfast. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Carlos, Thank you very much for your kind review. We are delighted to hear that you appreciated our modern and spacious rooms, as well as the breakfast. It is also great to know that you found our staff friendly and helpful. We hope to have the pleasure of welcoming you again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Dear Patricia Z. P. P., Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to hear that you appreciated the service, room, cleanliness, location, and surroundings. It is especially nice to know that the anniversary gesture was well received. Thank you also for your comments regarding the breakfast. Your feedback about the variety, including fruit and nuts, as well as the level of crowding, has been noted. We appreciate your understanding and recognition of our team’s efforts to keep everything replenished during busy times. We hope to have the pleasure of welcoming you again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Dear Guest, Thank you for your comment. We would like to clarify that, in line with the information provided in the room, housekeeping in our hotel is scheduled every third day as part of our eco-friendly approach. If additional cleaning is needed, it is always possible to request it by informing the reception or by using the housekeeping card available in the room. This solution allows our Guests to decide when service is required. Kind regards, The Ibis Styles Kraków Centrum Team

Dear Alexander, thank you very much for sharing your feedback. We are glad to hear that your stay was enjoyable and that most aspects of your experience met your expectations. We also appreciate your comment regarding housekeeping — feedback like yours is very valuable as it helps us continue to maintain and improve our services. We hope to have the opportunity to welcome you back on your next visit. Kind regards, Ibis Styles Kraków Centrum Team

Dear Mariano J., thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and that your experience over the three days was very positive. It’s great to know that you appreciated our convenient location, with the tram stop right in front of the hotel, making it easy to reach the city centre. We’re also pleased that you found the rooms spacious and clean, and that the breakfast buffet met your expectations. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Estimado/a huésped, Gracias por compartir su experiencia. Lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas y que el servicio de recepción no le haya ofrecido la atención adecuada a su llegada. Sus comentarios sobre la limpieza de la habitación también nos preocupan; normalmente, nuestra política de limpieza se comunica claramente, y sentimos que en este caso no haya sido así. Tenga la seguridad de que sus observaciones han sido trasladadas a los departamentos correspondientes para mejorar nuestros procesos y la formación del personal. Apreciamos su crítica constructiva, ya que nos permite trabajar para que futuras estancias sean plenamente satisfactorias. Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una experiencia mucho más positiva. Atentamente, El equipo del hotel

Dear Guests, Thank You very much for sharing your kind words with us. We are delighted to hear that you enjoyed a pleasant stay and appreciated our services, cleanliness, and spacious areas. Your satisfaction is our greatest reward, and we will be sure to share your feedback with our team. We truly look forward to welcoming you back on your next visit. Warm regards, ibis Styles Kraków Centrum Team.