Mercure Krakow Fabryczna City

Nota de clientes de Avis (Clasificación de ALL) 4.7/5 1.192 opiniones

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Descripción

Hotel aprobado por ALLSAFE

Extras del hotel

  • Oferta de habitaciones y apartamentos con cocina para familias y estancias largas

  • Acceso gratuito: gimnasio al aire libre, piscina, saunas y cueva de sal: Fabryka CIAO

  • restaurantes: DESTILO polaco, PINO italiano, DOZO asiático, Browar Nowa Wytwórnia, café y bar

  • Centro de conferencias con una superficie total de 2200 m² y un amplio aparcamiento vigilado.

  • Fábrica Museo de Vodka *la entrada incluye degustación

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Localización del hotel

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOVIA
Polonia

GPS:50.06325, 19.97268

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

FABRYCZNA 13

El restaurante DESTILO es uno de los 6 conceptos gastronómicos exclusivos de Factory City. Por la mañana ofrece un delicioso desayuno, una variedad de productos locales y platos regionales e internacionales por la noche.

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Más información

Clasificación de ALL  4.7/5  1.192 opiniones

Valoración de TripAdvisor  3.5/5  31 opiniones

Nice hotel with lovely location

Nota de Tripadvisor 5.0/5

Denis E En pareja - Valoración certificada de TripAdvisor

Very modern and nice hotel. Good location, only takes 20 minutes to be in the old town (10min walk, 10min by the tram) The location in general is very modern and everything looks new. Tasty breakfast, nice little pool area and friendly staff - can‘t complain at all.

Absolutely disgusting customer service

Nota de Tripadvisor 1.0/5

Lisa D Valoración certificada de TripAdvisor

Decided to move to a supposedly lovely hotel for 2 nights as thought would be lovely treat for my son as had a big gym and pool, how wrong was I.... we checked in on Saturday night I had called ahead to check availability and price for 2 nights as was leaving on the Monday. The lady on reception told me the price and we went straight over to check in. She took us to the room and we confirmed the price and that it included breakfast, all good. That was until we returned on the Sunday evening after visiting the salt mines that day to not being able to get into our room. We went to reception and they told us we should of checked out that day!!! We were no we booked for 2 nights why would we not when not going home till Monday?? The receptionist said could she ring the lady who we booked with and she told me there was a mistake made and was sorry but we had to PAY another night... Omg was so upset not my fault but still expected to pay, spoke to the general manager and someone higher Joanne I think she was absolutely awful would not listen at all just wanted the money!!!! What kind of customer care NONE i would say. My husband who is disabled and my son 16 were gobsmacked at their total lack of empathy. They had all our belongings locked in the room we were in and we felt we had no choice but to pay as had nowhere to go, cant tell you how upset we were just ruined out trip through absolutely no fault of our own. DO NOT GO TO THIS HOTEL IF U WANT GOOD CUSTOMER CARE. Just because Mecure are a big chain doesn't mean good at all in anyway or form.

Dear Sirs’, Thank you for sharing your opinion about the stay in our hotel. We are truly sorry that the stay did not meet your expectations; please accept our sincerest apologies for any misunderstandings. I would like to inform you that on the day of your arrival, the receptionist confirmed with you the price for one night only – the room which was chosen was one of our best. Due to the fact that the hotel was almost fully occupied on that day, the price was quite high. We provide all our Guest with the same prices that are available on our main website, so each time we encourage our Guests to check the prices as well as available rooms, so that the Guests could choose the room in accordance to their preferences. Upon the check-in all our Guest are obliged to sign the registration form – the price for first night is also available there, so our Guest may double-check all the details while signing it. As I wrote above – we are sorry for the inconvenience, however we did our best to resolve that case. After consulting the case with the General Manager, you received 20% discount for the second night though the hotel properly completed all the procedures connected with your reservation. It is our main aim to help all our Gests with finding the proper solution and so we did in your case. We truly hope that beside the described misunderstanding you enjoyed our hotel as well as the whole Fabryczna 13 complex and we invite you to visit us again soon. Pozdrawiam / Best regards Karolina ASZKLAR Front Office Manager | Kierownik Recepcji

Worst hotel experience EVER.

Nota de Tripadvisor 1.0/5

Flyer42874836973 Valoración certificada de TripAdvisor

WORST hotel experience EVER. If I may offer some advice for staying at this hotel: beware of accidentally leaving there any valuable personal belongings, as you'll probably never see them again.

Dear guest, We appreciate that you took the time to provide us with a review regarding your stay at MERCURE Krakow Fabryczna City. All feedback is appreciated and definitely taken into consideration. We will be truly grateful if you could give us more details about the situation that has occurred for the duration of your stay. I can assure you that the contentment of our guests is highly important and the staff of Mercure Fabryczna City always procure to ensure the most effective services. We are genuinely sorry that we confounded to meet your expectations. I can ensure you that all personal belongings that are accidentally left by guests are meticulously recorded in order to provide the greatest services – please accept our apologies that you received dissimilar expression. We hope you'll consider joining us again in the future so that we can impress you with the stay you expected. Sincerely,

Highly recommend

Nota de Tripadvisor 5.0/5

733mollyb Valoración certificada de TripAdvisor

Stayed here for a 4 day trip to Krakow. Highly recommend., lovely staff, facilities and everything was to a high standard. Fresh water everyday and rooms were cleaned everyday if requested. This hotel has everything you need, had a lovely meal at the Italian underneath the hotel, lots of choice at breakfast, something for everyone. Although not located in the city centre it was very easy to reach by tram and only took 15minutes. There’s lots of scooters dotted around which are easy and cheap to use and we used the app bolt frequently to get taxis if needed. Will definitely be coming back!

Mala primera experiencia

Nota de clientes de Avis 1.0/5

Esau Familias - Comentarios confirmados ALL

No queríamos utilizar el servicio de desayuno del segundo día pero no sé podía separar el servicio. Queríamos poner una reclamación oficial pero nos dijeron que no tenían en recepción. El desayuno un caos, cuando fuimos a desayunar estaba todo sin existencias. Los zumos no son naturales y encima la máquina da agua y zumo por lo que no es ni siquiera zumo totalmente. Queríamos no recibir el servicio de desayuno el segundo día porque no íbamos a poder estar y no nos satisfacía el desayuno tipo picnic que además no nos dieron todo lo que pusimos cuando rellenamos la hoja del desayuno que queríamos. La entrada a la piscina tiene una zona de agua que no entendemos para que está, es muy incómoda. Que haya gente de fuera del hotel para utilizar las zonas de piscina y gimnasio se podría avisar, no sabíamos

Dear Esau, Thank you for sharing your opinion after stay in our hotel. We do appreciate the fact that you had found time to share your feedback - thank you. We are truly sorry that the stay sis not meet your expectations. Please accept our sincerest apologies for any misunderstandings that took place during your visit. I would like to inform you that breakfast is served basing on Accor hotels policy. That concerns also all the drinks that we offer. In our hotel we provide the same juice robot that shall be found in all Accor hotels and it is made on the same basis. In case of disposing breakfast from the offer - that case depends from the offer which our Guests choose during making the reservation - in your case disposing it was not possible. We do apologize for the misunderstanding connected with the reclamation form - all our Guests may provide us with the official complain if they are not satisfied. It is our main aim to provide all our Guests with the highest quality of service. I am sorry that in your case we were not able to prove that. However I truly hope that in the future you will give us the opportunity to prove you that the situations that happened during past stay were only incidents and your next stay will be fully satisfying. If you would like to make another reservation, please contact nus directly via mail. With kindest regards, Karolina Aszklar Front Office Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 477 opiniones 8.1/10 Ubicación
  • 722 opiniones 8.6/10 Habitación
  • 545 opiniones 8.6/10 Servicio
  • 21 opiniones 8/10 Internet
  • 467 opiniones 9.1/10 Desayuno
  • 424 opiniones 8.5/10 Comida
  • 385 opiniones 8.5/10 Instalaciones
  • 366 opiniones 8.9/10 Comodidad

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