Dear Guest, Thank you for choosing The Crown - Handwritten Collection for your stay in Krakow and for taking the time to share your feedback. We are delighted to know that you enjoyed your stay and appreciated the comfort and equipment of our rooms, as well as our breakfast selection. It is especially rewarding to hear that the quality of our service helped make up for our location outside the historic city center. Your kind words are a wonderful compliment to our team. We would also like to thank you for being a valued member of the ALL – Accor Live Limitless loyalty programme. We truly appreciate your loyalty and are grateful that you chose to stay with us. Thank you as well for your recommendation. We hope to have the pleasure of welcoming you and your family back to The Crown - Handwritten Collection during your next visit to Krakow. Kind regards, Weronika Zalapana I FO Manager The Crown - Handwritten Collection

Dear Guest, Thank you very much for your wonderful review and for recommending our hotel. We are delighted to know that you enjoyed a comfortable stay, appreciated the quality of your room, and especially our food offer. It is also very rewarding to receive your positive feedback regarding our team and our sustainability initiatives. We continuously strive to provide both excellent service and environmentally responsible hospitality. We truly hope to welcome you back again soon during your next business trip. Kind regards, Weronika Zalapana | FO Supervisor The Crown - Handwritten Collection

Dear Guest, Thank you very much for your excellent rating and for sharing such a detailed and wonderful review. We are delighted to hear that you had a very good experience during your three-day stay at The Crown Kraków. It is a pleasure to know that you appreciated our convenient location, excellent service, pleasant atmosphere, cleanliness, and attention to detail throughout the hotel. We are especially happy to hear that our team made you feel welcome from the very first moment and that our reception and housekeeping services contributed to a comfortable stay. We truly appreciate your kind words regarding the room details, facilities, and the quality of our restaurant experience. Creating memorable moments for our guests through thoughtful service and attention to every detail is one of our greatest priorities. Thank you for your recommendation. We would be delighted to welcome you back to The Crown Kraków and provide you with another exceptional stay. Kind regards, The Crown Kraków Team

Dear Guest, Thank you very much for sharing your detailed feedback following your stay at The Crown Krakow – Handwritten Collection. We are truly pleased that you found the room, bathroom and bed perfect, and that your overall experience with accommodation, breakfast, check-in and check-out met your expectations. It is also wonderful to know that you felt Kraków is worth visiting – we fully agree 😊 At the same time, I would like to sincerely thank you for your honest comments regarding the service. While we are happy to hear that the waitress at breakfast was charming and kind, I am very concerned to read about your experience with another team member. Please accept my apologies if his behavior felt rude or unpleasant – this is absolutely not the level of hospitality we strive to provide. Your feedback is extremely important to us. We will address this matter internally to ensure that every guest consistently experiences the warmth, professionalism and respect that define our service standards. Thank you once again for your valuable comments and for recommending us. We hope to have the opportunity to welcome you back in the future and provide you with a fully flawless experience. Warm regards, Natalia Bezrukikh Rooms Division Manager The Crown Krakow – Handwritten Collection

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the service from our team. It was a pleasure to host you, and we hope to welcome you back to The Crown Krakow – Handwritten Collection on your next visit to Krakow. Warm regards, Natalia Bezrukikh Rooms Division Manager The Crown Krakow – Handwritten Collection

Dear Guest, Thank you very much for your feedback. We are delighted to hear that your stay at our hotel exceeded your expectations and that you appreciated our service, breakfast, as well as the amenities, including Wi-Fi and the convenient location. We also value your comments regarding waste segregation – your suggestion is important to us, and we will certainly take it into account when planning future sustainability initiatives. We hope to have the pleasure of welcoming you again on your next visit to Kraków. Warm regards, Weronika Zalapana Reception Supervisor The Crown Krakow – Handwritten Collection

Dear Guest, Thank you for sharing your feedback. We would like to clarify that the unit in the room is a minibar rather than a refrigerator, so it is not designed to cool drinks to the same degree as a standard fridge. We are sorry if this did not meet your expectations and will take your comments into account to improve communication with our guests. We hope to welcome you back in the future. Regards, Natalia Bezrukikh Front Office Manager The Crown Krakow Center – Handwritten Collection

Dear Juan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sofiya Boroday | Front Office Manager The Crown - Handwritten Collection