Dear Valued Guest, Grand Mercure Batam Centre. Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. We are pleased to receive your overal rating and your recommendation of our brand. Your scores for arrival, accommodation, cleanliness, our team, check-out, WiFi, sustainability, concierge, and pool are greatly appreciated. Celebrating Your Words . Your comment – "The staff are polite, thoughtful, and responsive to all questions" – warms our hearts. We will share your appreciation with the front desk and our entire team – this is the greatest encouragement for us. Regarding Your Feedback. The porridge was too thick, and some dishes were not served in time, such as fried noodles. Consider the needs of various guest tastes.We have carefully read your feedback: Breakfast selection: You mentioned that "the porridge was too thick, and some dishes were not served in time, such as fried noodles." You also suggested to "consider the needs of various guest tastes." We sincerely apologize for this. Your feedback has been shared with our Executive Chef and Food & Beverage team to improve breakfast variety, quality, and service timing. WiFi: You noted the connection speed needs improvement. Your feedback has been shared with our Technical team for review. Sustainability: Your feedback has been shared with our Green Team for continuous improvement.) Our Commitment to You. Your feedback is invaluable to us. We are committed to improving breakfast quality, WiFi speed, and sustainability initiatives, so every guest can enjoy a more satisfying stay. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future. We look forward to welcoming you again. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Grand Mercure Batam Centre. Thank you for choosing Grand Mercure Batam Centre and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are pleased to receive your overall rating and your 7/10 recommendation of our brand. Your excellent scores are truly appreciated: 90/100 for arrival, check-in, and WiFi 80/100 for accommodation and our team 60/100 for cleanliness Celebrating Your Words The front desk and security staff are friendly, and their sense of distance is very elegant. Your comment – "The front desk and security staff are friendly, and their sense of distance is very elegant" – warms our hearts. We will personally share your appreciation with the front desk and security teams – this is the greatest encouragement for them. Regarding Your Feedback The only disappointment is that the housekeeping staff were relatively average, and the bathroom was barely cleaned each day. We have carefully read your feedback: "The only disappointment is that the housekeeping staff were relatively average, and the bathroom was barely cleaned each day." We sincerely apologize for this. This is completely unacceptable and falls below our cleanliness standards. Your feedback has been escalated immediately to our Executive Housekeeper for urgent investigation and retraining of the relevant team. Our Commitment to You Your feedback is invaluable to us. We are committed to improving our housekeeping services to ensure every guest enjoys a clean and comfortable room. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a flawless experience. We look forward to welcoming you again! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, 感谢您的完美评价！ Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share such a wonderful, detailed review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, sustainability, sustainable food initiatives, plastic reduction, concierge, pool, and more. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Experience Your review title beautifully captures what we strive to provide: "入住体验好，环境卫生整洁，早餐品类丰富" (Good stay experience, clean environment, rich breakfast variety). Your words – "酒店入住体验好，酒店房间安静，卫生环境也很好" (Good hotel stay experience, quiet room, very good hygiene environment) – bring immense joy to our entire team. We are especially pleased that your room upgrade exceeded your expectations and that your welcome drink and welcome amenity both met your expectations. Regarding Your Feedback We have noted your 90/100 ratings for breakfast selection, member recognition, and the fitness centre. Your feedback has been shared with our Culinary, Front Office, and Fitness teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you. Your perfect scores and enthusiastic review mean the world to us. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another perfect and memorable stay. 期待您再次光临！ (We look forward to welcoming you again!) With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your honest review. Celebrating the Positives We are delighted that your arrival, cleanliness, our team, check-out, WiFi, and sustainability efforts all earned perfect 100/100 scores from you. Your 90/100 rating for accommodation is also greatly appreciated. These scores reflect the high standards we strive to maintain. Regarding Your Feedback on Breakfast We have carefully noted your comments about breakfast. You mentioned that "早餐结束的太早了 10点就结束了" (breakfast ends too early, finishing at 10am) and that when you arrived, "已经没有煎蛋了" (there were no more fried eggs available). We sincerely apologize that our breakfast timing did not suit your schedule and that the selection was not fully replenished when you arrived. Your feedback has been shared with our Culinary and Food & Beverage teams for review. We are currently evaluating our breakfast service hours and replenishment protocols to ensure that all guests, regardless of when they arrive during service hours, can enjoy a complete and satisfying breakfast experience. Our Gratitude We appreciate your 7/10 recommendation of our brand despite the breakfast disappointment. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a more seamless and satisfying experience, including a breakfast that meets your expectations. With warm regards, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for your perfect review! We truly appreciate you taking the time to share your business trip experience at Grand Mercure Batam Centre. We are absolutely delighted to receive your flawless 100/100 rating across every single category – from arrival and accommodation to cleanliness, breakfast, our team, check-out, WiFi, and sustainability. Your perfect 10/10 recommendation of our brand is the highest compliment we could hope to receive. The hotel is very new, The experience was very good. (Your review – "The hotel is very new" and "The experience was very good" – brings immense joy to our entire team.) The gym attendant, we didn't see that it closes at 9pm, but the attendant waited for us until 9:50pm until we finished our workout without rushing us, very heartwarming. This kind of considerate and patient service is exactly the experience we strive to provide for every guest. We will personally share your words of gratitude with that attendant – this is the greatest encouragement for our team. It was our genuine pleasure to host you for your business trip. Your perfect scores and heartfelt review mean the world to our entire team. We sincerely look forward to welcoming you back to Grand Mercure Batam Centre for another perfect stay. We look forward to welcoming you again! With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are of the utmost importance to us. First and foremost, please accept our most sincere apologies that your experience fell far below the standards you deserve. Regarding Your Concerns We have read your review very carefully and deeply apologize for the following issues: Motorcycle Noise: You mentioned that "motorcycle noise was too loud," which significantly affected your rest. As a hotel surrounded by main roads, we understand the impact of noise on light sleepers. Your feedback has been shared with our Engineering team to review room soundproofing options and to identify quieter room recommendations (such as higher floors) for noise-sensitive guests in the future. Kettle Cleanliness: You mentioned that "the kettle was not clean, with instant noodle residue stuck at the spout, only noticed after use." This is completely unacceptable and a serious violation of our cleanliness standards. We have immediately escalated this to our Executive Housekeeper for a thorough investigation of the room's cleaning protocols and for retraining of the relevant staff members. We sincerely apologize for this oversight. Charged Drinking Water: You noted that "too little water was provided, and it felt stingy to charge for additional water." Your feedback has been shared with our management team to review our in-room water supply policy. Breakfast Selection (30/100) and Dinner: Your feedback has been shared with our Executive Chef and Food & Beverage team for review and improvement of our menu offerings. We are pleased that you enjoyed the oxtail soup, and we will take that as encouragement to improve other areas. Welcome Drink: We are sorry that the welcome drink fell below your expectations. This has been shared with our Front Office team for review. Positive Aspects of Your Stay We are glad that your check-in, check-out, team service, and WiFi all received perfect 100/100 scores from you. We are also pleased that your welcome amenity exceeded your expectations and that your room upgrade met your expectations. Our Commitment to You Your feedback has been shared with the following department heads for immediate action: Engineering Team: To assess noise issues and soundproofing improvements Executive Housekeeper: To investigate the kettle cleanliness issue and reinforce training Executive Chef and Food & Beverage Team: To improve breakfast and dinner selections Management Team: To review the in-room drinking water policy Front Office Team: To review welcome drink protocols As a Platinum member, your loyalty means a great deal to us. We sincerely hope you will give us another opportunity to regain your trust in the future. Should you plan to visit Batam again, please contact us directly so we may personally ensure a flawless experience for you. With our deepest apologies and commitment to improvement, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for your wonderful review! We truly appreciate you taking the time to share your experience staying with friends at Grand Mercure Batam Centre. We are absolutely delighted to receive your impressive 90/100 overall rating and your kind words. Your review title, "很好的住宿👍" (Great stay👍) , and your description, "房间很清洁.早餐也很好" (The room was very clean. The breakfast was also very good) , bring immense joy to our entire team. Knowing that you found your room clean and our breakfast satisfying is the highest compliment. Celebrating Your Experience As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased that you felt well recognized during your stay, with a 90/100 score for member recognition. Your strong ratings across arrival, accommodation, cleanliness, breakfast, and sustainability are greatly appreciated. Regarding Your Feedback We have carefully noted your ratings for team service, check-out, and WiFi. Your comment regarding WiFi speed has been shared with our Technical team for review and improvement. We are committed to enhancing every aspect of our guest experience. Our Gratitude Your 8/10 recommendations for both our brand and the loyalty programme are deeply appreciated. Your continued trust in Accor means a great deal to us. It was our genuine pleasure to host you and your friends. We eagerly look forward to welcoming you all back to Grand Mercure Batam Centre for another wonderful stay. We look forward to welcoming you again. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, We are absolutely delighted to receive your perfect rating and glowing review following your recent family stay at Grand Mercure Batam Centre. Thank you for taking the time to share your experience and for choosing to book directly with us through the Accor ALL App. As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased that you enjoyed a room upgrade and found our hotel to be "Well located & is a very new hotel in Batam too." Your perfect scores across accommodation, cleanliness, breakfast, our team, and check-out are a tremendous source of pride for our entire team. We are also deeply grateful for your 10/10 recommendations for both our brand and the loyalty programme – the highest endorsement any guest can offer. We have carefully noted your feedback regarding the self-check-in kiosk experience and the WiFi connection speed. These observations have been shared with our Front Office and Technical teams for review as we continuously strive to enhance every aspect of our guests' experience. It was our genuine pleasure to host you and your family. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another comfortable and memorable stay. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, We are truly delighted to read your heartwarming review of your recent business stay at Grand Mercure Batam Centre. Thank you for your gracious words and for taking the time to share such detailed feedback in your native language. We are honored by your kind description of our hotel as “环境非常舒适，员工友善，酒店干净，食物好吃，值得推荐的酒店” (A very comfortable environment, friendly staff, clean hotel, delicious food, a hotel worth recommending). It is especially rewarding to know that you enjoyed a restful night's sleep and found our environment to be both comfortable and clean. We are also thrilled that our culinary offerings, from breakfast to in-room dining, met with your satisfaction. Your positive ratings for accommodation, team service, check-out, and concierge service are greatly appreciated. We are particularly touched by your special mention of our colleagues who went the extra mile: the staff at the entrance, the security officer who accompanied you across the street, and our housekeeping team. Such personalized and caring service is at the core of our hospitality, and we are proud to share your commendation with them. As a valued ALL – Accor Live Limitless Classic member, your loyalty is important to us. We have also noted your constructive feedback regarding arrival and sustainability, and we thank you for this insight as we strive for continuous enhancement in all areas. Your strong recommendation is the highest compliment we can receive. It was our genuine pleasure to host you, and we sincerely look forward to welcoming you back for another comfortable, clean, and delicious stay at your home in Batam. With warmest regards, Grand Mercure Batam Centre

Dear Aliu, Thank you for your kind review. We’re pleased to know that you found our hotel clean, safe, and reasonably priced. Your feedback means a lot to us and motivates our team to continue providing the best service possible. We look forward to welcoming you back on your next visit. Warm regards, Grand Mercure Batam Centre

Dear Susan W., Thank you for your honest feedback. We’re sorry to hear that your stay did not meet your expectations in terms of value and location. We understand that pricing and convenience are key considerations, and we regret that our offering fell short for you on this occasion. As a newly opened property, we are continuously working to enhance both our services and surrounding partnerships. We truly value your input and hope we may have the opportunity to welcome you back in the future with an improved experience. Warm regards, Grand Mercure Batam Centre