巴淡市中心美爵酒店 5 星

Dear Valued Guest, Grand Mercure Batam Centre. Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your valuable feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are absolutely delighted to receive your perfect 100/100 overall rating and your perfect 10/10 recommendation of our brand. Your excellent 100/100 scores for arrival, cleanliness, breakfast, our team, check-out, WiFi, and sustainability are deeply appreciated. Celebrating Your Words The stay experience was good, and the staff were very friendly and enthusiastic). Your comment – "The stay experience was good, and the staff were very friendly and enthusiastic" – warms our hearts. We will share your appreciation with our entire team – this is the greatest encouragement for us.) Regarding Your Feedback The room didn't smell very good, there was a smell like drainage water, but not from the toilet – it seemed to come from the air conditioning vent. We have carefully read your feedback: "The room didn't smell very good, there was a smell like drainage water, but not from the toilet – it seemed to come from the air conditioning vent." We sincerely apologize for this. This is completely unacceptable and falls below our standards. Your feedback has been escalated immediately to our Engineering and Housekeeping teams to inspect the air conditioning system and ensure rooms are fresh and odor-free. Our Commitment to You Your feedback is invaluable to us. We will ensure the air conditioning odor issue is thoroughly resolved, so every guest can enjoy a fresh and comfortable stay. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future. We look forward to welcoming you again. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Grand Mercure Batam Centre. Thank you for choosing Grand Mercure Batam Centre for your recent family stay and for taking the time to share your detailed feedback with us. We sincerely appreciate your honest review, as it helps us identify areas for improvement. We are pleased to receive your overal rating and your recommendation of our brand. Your scores for arrival, accommodation, cleanliness, our team, check-out, WiFi, sustainability, concierge, and pool are greatly appreciated. Celebrating Your Words . Your comment – "The staff are polite, thoughtful, and responsive to all questions" – warms our hearts. We will share your appreciation with the front desk and our entire team – this is the greatest encouragement for us. Regarding Your Feedback. The porridge was too thick, and some dishes were not served in time, such as fried noodles. Consider the needs of various guest tastes.We have carefully read your feedback: Breakfast selection: You mentioned that "the porridge was too thick, and some dishes were not served in time, such as fried noodles." You also suggested to "consider the needs of various guest tastes." We sincerely apologize for this. Your feedback has been shared with our Executive Chef and Food & Beverage team to improve breakfast variety, quality, and service timing. WiFi: You noted the connection speed needs improvement. Your feedback has been shared with our Technical team for review. Sustainability: Your feedback has been shared with our Green Team for continuous improvement.) Our Commitment to You. Your feedback is invaluable to us. We are committed to improving breakfast quality, WiFi speed, and sustainability initiatives, so every guest can enjoy a more satisfying stay. We hope to have the opportunity to welcome you and your family back to Grand Mercure Batam Centre in the future. We look forward to welcoming you again. With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, Grand Mercure Batam Centre. Thank you for choosing Grand Mercure Batam Centre and for taking the time to share your feedback with us. As a valued ALL – Accor Live Limitless Classic member, your insights are greatly appreciated. We are pleased to receive your overall rating and your 7/10 recommendation of our brand. Your excellent scores are truly appreciated: 90/100 for arrival, check-in, and WiFi 80/100 for accommodation and our team 60/100 for cleanliness Celebrating Your Words The front desk and security staff are friendly, and their sense of distance is very elegant. Your comment – "The front desk and security staff are friendly, and their sense of distance is very elegant" – warms our hearts. We will personally share your appreciation with the front desk and security teams – this is the greatest encouragement for them. Regarding Your Feedback The only disappointment is that the housekeeping staff were relatively average, and the bathroom was barely cleaned each day. We have carefully read your feedback: "The only disappointment is that the housekeeping staff were relatively average, and the bathroom was barely cleaned each day." We sincerely apologize for this. This is completely unacceptable and falls below our cleanliness standards. Your feedback has been escalated immediately to our Executive Housekeeper for urgent investigation and retraining of the relevant team. Our Commitment to You Your feedback is invaluable to us. We are committed to improving our housekeeping services to ensure every guest enjoys a clean and comfortable room. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a flawless experience. We look forward to welcoming you again! With our warmest regards and sincere appreciation, Grand Mercure Batam Centre

Dear Valued Guest, 感谢您的完美评价！ Thank you for choosing Grand Mercure Batam Centre for your recent business trip and for taking the time to share such a wonderful, detailed review with us. As a valued ALL – Accor Live Limitless Platinum member, your insights are greatly appreciated. We are absolutely delighted to receive your flawless 100/100 rating across nearly every category – from booking and arrival to accommodation, cleanliness, our team, check-out, WiFi, sustainability, sustainable food initiatives, plastic reduction, concierge, pool, and more. Your perfect 10/10 recommendations for both our brand and the loyalty programme are the highest compliments we could hope to receive. Celebrating Your Experience Your review title beautifully captures what we strive to provide: "入住体验好，环境卫生整洁，早餐品类丰富" (Good stay experience, clean environment, rich breakfast variety). Your words – "酒店入住体验好，酒店房间安静，卫生环境也很好" (Good hotel stay experience, quiet room, very good hygiene environment) – bring immense joy to our entire team. We are especially pleased that your room upgrade exceeded your expectations and that your welcome drink and welcome amenity both met your expectations. Regarding Your Feedback We have noted your 90/100 ratings for breakfast selection, member recognition, and the fitness centre. Your feedback has been shared with our Culinary, Front Office, and Fitness teams for continuous improvement. Our Gratitude It was our genuine pleasure to host you. Your perfect scores and enthusiastic review mean the world to us. We eagerly look forward to welcoming you back to Grand Mercure Batam Centre for another perfect and memorable stay. 期待您再次光临！ (We look forward to welcoming you again!) With our warmest regards and deepest gratitude, Grand Mercure Batam Centre

Dear Valued Guest, Thank you for choosing Grand Mercure Batam Centre for your recent trip with friends and for taking the time to share your feedback with us. We sincerely appreciate your honest review. Celebrating the Positives We are delighted that your arrival, cleanliness, our team, check-out, WiFi, and sustainability efforts all earned perfect 100/100 scores from you. Your 90/100 rating for accommodation is also greatly appreciated. These scores reflect the high standards we strive to maintain. Regarding Your Feedback on Breakfast We have carefully noted your comments about breakfast. You mentioned that "早餐结束的太早了 10点就结束了" (breakfast ends too early, finishing at 10am) and that when you arrived, "已经没有煎蛋了" (there were no more fried eggs available). We sincerely apologize that our breakfast timing did not suit your schedule and that the selection was not fully replenished when you arrived. Your feedback has been shared with our Culinary and Food & Beverage teams for review. We are currently evaluating our breakfast service hours and replenishment protocols to ensure that all guests, regardless of when they arrive during service hours, can enjoy a complete and satisfying breakfast experience. Our Gratitude We appreciate your 7/10 recommendation of our brand despite the breakfast disappointment. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back to Grand Mercure Batam Centre in the future and provide you with a more seamless and satisfying experience, including a breakfast that meets your expectations. With warm regards, Grand Mercure Batam Centre