新加坡罗克西雅高美爵酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 5,111 评论

保证最优惠房价
新加坡罗克西雅高美爵酒店 - Image 1
新加坡罗克西雅高美爵酒店 - Image 2
新加坡罗克西雅高美爵酒店 - Image 3
新加坡罗克西雅高美爵酒店 - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 新加坡, 新加坡

描述

酒店其他优惠

  • 1 分钟即可到达 Marine Parade 地铁站，您可以在那里搭乘地铁直接前往滨海湾花园、乌节路等地

  • 提供 576 间宽敞的客房，面积为 32 平方米（345 平方英尺）以上

  • 室外游泳池

  • 设有屡获殊荣的餐饮店

  • 免费无线网络和设备齐全的健身房

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

新加坡罗克西雅高美爵酒店

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 新加坡
新加坡

GPS:1.303559, 103.904625

电话
传真 +65 6344 8010

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  5,111 评论

TripAdvisor 评级  4.1/5  5,767 评论

客户意见评级 2.5/5

Guoqing S. 商务住宿 - 所有已确认评论

是枕头芯汗臭味，不是枕头套，简直是煎熬，只能用毛巾盖着

Dear Mr S., Thank you for your feedback regarding the pillows in your room. I sincerely apologize for the unpleasant odor you experienced. We take cleanliness and comfort seriously and will review our procedures to ensure a more pleasant environment for our guests. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Once again, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

客户意见评级 2.5/5

Kai H. 情侣住宿 - 所有已确认评论

酒店有霉味，靠喷空气清新剂来解决是不对的！

Dear Ms Kai H., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

客户意见评级 5.0/5

Jing C. 家庭住宿 - 所有已确认评论

很安静

Dear Ms C., Thank you for your positive feedback regarding our location and the quiet atmosphere of the hotel. We are pleased to hear that you found our proximity to public transport and shopping center convenient for your stay. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

客户意见评级 0.5/5

Zhijing J. 情侣住宿 - 所有已确认评论

非常不好的体验！ 入住的时候告我们，我们的房间包含早餐，我们去吃的时候，又说没有早餐，去找前台查询，前台又说没有早餐。怎么一会一个答案啊？非常差的体验，如果不是前台告诉我们有早餐，我们怎么会知道早餐时间，并且去吃呢？害我们额外多付32新币！避坑！

Dear Ms J., Thank you for taking the time to share your feedback regarding your recent stay. I have personally reviewed your reservation, and I can confirm that it does not include breakfast. Additionally, our records indicate that during the check-in process, our staff informed you that breakfast was not included in your booking. That said, I sincerely apologize for any confusion or misunderstanding that may have occurred. We always aim to communicate clearly and regret if this was not reflected in your experience. Your comments are greatly appreciated and have been shared with our team as part of our ongoing efforts to improve our service and guest communication. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you again in the future. Best regards, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

客户意见评级 5.0/5

Zhici D. 单人住宿 - 所有已确认评论

我很喜欢该酒店的服务，让我享受了很多便利

Dear Ms Zhici D., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,981 评论 9.7/10 位置
  • 2,146 评论 7.3/10 房间
  • 2,327 评论 9/10 服务
  • 49 评论 7.3/10 上网
  • 931 评论 8.1/10 舒适度
  • 866 评论 7.3/10 清洁度
  • 594 评论 5.9/10 氛围
  • 562 评论 8.1/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 新加坡 的所有酒店