新加坡罗克西雅高美爵酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 5,526 评论

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新加坡罗克西雅高美爵酒店 - Image 1
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新加坡罗克西雅高美爵酒店 - Image 3
新加坡罗克西雅高美爵酒店 - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 新加坡, 新加坡

描述

酒店其他优惠

  • 1 分钟即可到达 Marine Parade 地铁站，您可以在那里搭乘地铁直接前往滨海湾花园、乌节路等地

  • 提供 576 间宽敞的客房，面积为 32 平方米（345 平方英尺）以上

  • 室外游泳池

  • 设有屡获殊荣的餐饮店

  • 免费无线网络和设备齐全的健身房

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酒店位置

新加坡罗克西雅高美爵酒店

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 新加坡
新加坡

GPS:1.303559, 103.904625

电话
传真 +65 6344 8010

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  5,526 评论

TripAdvisor 评级  4.0/5  5,724 评论

職員不錯

客户意见评级 3.5/5

J 情侣住宿 - 所有已确认评论

職員很好 但因為游泳世界盃 很多人聚集在酒店大堂 停留等外賣期間，職員要我出示酒店房咭才可停留 房間有點舊，另外廁所門鎖匙爛的

Dear Ms Kwan Yee W., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

客户意见评级 3.0/5

匿名 朋友住宿 - 所有已确认评论

check-in的体验很差，都是预定好的，还花了很长的时间，办手续的人员面无笑容，似乎并不欢迎我们入住。

Dear Shaolin Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

[Grand Mercure Singapore Roxy] Very Fantastic Service Staffs and Very Fantastic Service Mind

Tripadvisor 评级 5.0/5

Akkapolk01 经 TripAdvisor 认证的评论

Dear Team, This is Akkapol Kinbuangam and Ms. Kessaraporn Maranetara (My wife, email: kessaraporn.mar@gmail.com, Accor Gold). We travelled to Singapore on 19 to 28 Sep 2024. We stayed at Grand Mercure Singapore Roxy on 19 to 22 Sep 2024 and we would like to thank you to Service Staffs in Lobby: 1. Ms. Yu (Receptionist) - very fantastic - she help us to correct payment and we got refund. Thank you so much.

地點很方便

客户意见评级 5.0/5

C. A. 商务住宿 - 所有已确认评论

賓至如歸

Dear Li Chun C., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

A disheartening experience

Tripadvisor 评级 2.0/5

Susy H 经 TripAdvisor 认证的评论

I am dismayed that I have been forced to see the manager on two occasions and emailed the CEO of Accor Hotels. The CEO incidentally has NOT responded in any form which has further disheartened my soul. I am a lone female traveller in Singapore on business and staying in this hotel for 30 days. My work days are long and by the time I am free to go to eat it will be around 9pm. The choices of dining in the hotel are not good and on my first night it was virtually impossible to eat in . The main restaurant is booked for the entire week and cannot take me. Furthermore it will cost 70 Singapore dollars since it is an “eat all you can”menu - way too much for myself and many women I’d guess . The Breeze bar has a very limited menu and the Divine coffee shop likewise is mainly sandwiches. As I am being forced to walk a distance out to get food in a mall arrived at through a large underpass (and I’m on my own in an unknown country) I asked whether the manager would make an exception and allow me to use the executive lounge. I was categorically told NO- I do not have sufficient points. He was not prepared to think outside of the box. Other business colleagues will be coming regularly for up to 6 weekly stints. Very shortsighted of the manager in the circumstances. As things are I should like to add that my room is faded, in need of an update and one very large bathroom light was not working requiring a call to maintenance. This is purportedly a 4 Star hotel. If that is the case-ACCOR pull your socks up. NB I very seldom write a bad review unless it IS bad. I’m saddened to do so. SH

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其他网络用户评价我们的酒店

  • 1,635 评论 9.4/10 位置
  • 2,297 评论 6.9/10 房间
  • 2,416 评论 8.9/10 服务
  • 94 评论 4/10 上网
  • 936 评论 7.1/10 清洁度
  • 670 评论 5.8/10 设施
  • 616 评论 7.3/10 早餐
  • 598 评论 5.3/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。