The Harlow Hotel By Accor

The Harlow Hotel By Accor 3 estrelas

Nota clientes Avis (Classificação ALL) 3.7/5 266 comentários

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Extras do hotel

  • A 16 minutos do Aeroporto London Stansted

  • Pequeno-almoço inglês completo

  • Os animais de estimação são bem-vindos!

  • Estacionamento no local

  • BT Sports no Bar Lounge - assista aqui aos jogos do Mundial 2022

Hotel aprovado por ALLSAFE

Localização do hotel

The Harlow Hotel By Accor

Southern Way
CM18 7BA HARLOW
Reino Unido

GPS:51.75578, 0.126321

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Salas de reunião

Café da manhã

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Avaliações dos nossos clientes

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Classificação ALL  3.7/5  266 comentários

Classificação do TripAdvisor  3.0/5  862 comentários

Fantastic hotel for meetings

Nota Tripadvisor 5.0/5

U4666PPtraceyg Avaliação com certificação TripAdvisor

Organised a meeting for our company here last week. Nikki was fantastic from start to finish. She took on board all of our requirements and although we didn't have a chance to meet on the day, she made sure that everything was organised and the meeting was perfect. The lunch was delicious and the refurbished meeting room was a dream. The screen that we could connect to wirelessly was a great addition. The follow up call on Monday to check how things went was a lovely touch. Thanks once again to Nikki and the team that looked after us on the day. See you again soon.

Dear U4666PPtraceyg Amazing !! Thank you ever so much for the 5* review. This means a lot me and my team. I am so pleased you had a fantastic meeting with us and more so with the new facilities including 86 inch TV. Nikki is delighted with her personal mentioned and i am so pleased she took good care of your event. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Nuwan Jayasena General Manager

Excellent organisation and meeting facilities

Nota Tripadvisor 5.0/5

R8183DXcarolec Negócios - Avaliação com certificação TripAdvisor

Having stayed at the hotel on a number of occasions and been very satisfied with all the very friendly staff, I booked a meeting room for 8 people with lunch. When I arrived the meeting room was set up exactly how I'd asked, a projector and flip chart were provided at no extra cost and the lunch was excellent. I cannot fault either the organisational aspect both pre and on the day, the superb catering and the lovely ambience. I would certainly book this again with no hesitation.

Dear Carol Wow this is amazing. Thank you so much for rating us 5*. I very much appreciate your comments regarding your meeting, and I know very well that you been staying with us for the last couple of months as well. I am really pleased your meeting went well. We are upgrading our meeting facilities in the coming weeks and i am sure any future meetings experience's will be even better. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again and look forward to seeing you again soon. Kind Regards Nuwan Jayasena General Manager

Relaxing visits

Nota Tripadvisor 4.0/5

salelad Couples - Avaliação com certificação TripAdvisor

Great staff lovely food and very relaxing but in need of tlc Big thanks to Gemma and Monika who were very helpful would definitely stay again Evening meals were wonderful and breakfast certainly one of the nicest and tasteful had for a long time

Dear Salelad. Thank you very much for taking time to review your recent experience with us and rating us 4*. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with Monica and Gemma about there personal mention. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and i very much look forward to warmly welcoming you again to The Harlow Hotel in the near future. Kind Regards Nuwan Jayasena General Manager

No disabled access or disabled rooms.

Nota Tripadvisor 1.0/5

purrsrus Solo travel - Avaliação com certificação TripAdvisor

I am pretty sure that this hotel is breaking the law as it is discriminating against disabled people. There is nothing on their site that says that this hotel has no disabled rooms at all and that even on the ground floor there are steps to get to the rooms. There are only 2 parking spaces for disabled drivers. I stayed for 2 nights and was able to park in one the first night but not on the second night so had to park quite some way away. The room itself is clean and a good size. The food was not too bad and was reasonably priced. I did think that the breakfast was expensive.

Dear Purrsrus. Thank you very much for taking time review on us. At The Harlow Hotel i take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to me and I wish to assure you that i take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows me to continuously review the product and services we provide. We do have disabled rooms and also access. However the access is from side of the building than from the main stairs to corridors. I am looking into change this in the near future to have much better accessibility for disabled rooms. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on hotel number. Kind Regards Nuwan Jayasena General Manager

Breakfast staff couldn't do enough to help us all.

Nota Tripadvisor 4.0/5

Anne T Famílias - Avaliação com certificação TripAdvisor

We had 15+ rooms for a nearby wedding and were worried about some of the past reviews. We had nothing to worry about. The rooms were great, many were available early, and the breakfast the next morning with a room full of hung-over wedding guests was A1. Monica helped with the brilliant DIY pancake maker - a real hit - and when the coffee machine gave up the ghost the staff simply made us individual drinks and bought them to our tables with a smile. Don't be put off by the reviews.

Dear Anne T. Very much appreciate for taking time to review on us and also marking us 4*. It was delighted for me to read your review as we have worked tirelessly in the last few months to build our reputation with new management and team. I know your wedding party arrived early and we did our best to get those rooms early for you. Also really nice to hear you enjoyed our breakfast and particularly the Pancake machine. Monica is thrilled with her personal mention. I am sure this will serve as an encouragement for to deliver more great service for all of our future guest. Thank you once again and look forward to welcome you in the near future. Kind Regards Nuwan Jayasena General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 159 comentários 8.4/10 Localização
  • 576 comentários 5.5/10 Quarto
  • 437 comentários 8.1/10 Serviço
  • 8 comentários 5.2/10 Internet
  • 347 comentários 4.4/10 Limpeza
  • 180 comentários 1.7/10 Comodidades
  • 144 comentários 5.8/10 Pequeno-almoço
  • 127 comentários 3.4/10 Atmosfera

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