The Harlow Hotel By Accor

Dear U4666PPtraceyg Amazing !! Thank you ever so much for the 5* review. This means a lot me and my team. I am so pleased you had a fantastic meeting with us and more so with the new facilities including 86 inch TV. Nikki is delighted with her personal mentioned and i am so pleased she took good care of your event. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Nuwan Jayasena General Manager

Dear Carol Wow this is amazing. Thank you so much for rating us 5*. I very much appreciate your comments regarding your meeting, and I know very well that you been staying with us for the last couple of months as well. I am really pleased your meeting went well. We are upgrading our meeting facilities in the coming weeks and i am sure any future meetings experience's will be even better. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again and look forward to seeing you again soon. Kind Regards Nuwan Jayasena General Manager

Dear Salelad. Thank you very much for taking time to review your recent experience with us and rating us 4*. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with Monica and Gemma about there personal mention. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and i very much look forward to warmly welcoming you again to The Harlow Hotel in the near future. Kind Regards Nuwan Jayasena General Manager

Dear Purrsrus. Thank you very much for taking time review on us. At The Harlow Hotel i take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to me and I wish to assure you that i take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows me to continuously review the product and services we provide. We do have disabled rooms and also access. However the access is from side of the building than from the main stairs to corridors. I am looking into change this in the near future to have much better accessibility for disabled rooms. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on hotel number. Kind Regards Nuwan Jayasena General Manager

Dear Anne T. Very much appreciate for taking time to review on us and also marking us 4*. It was delighted for me to read your review as we have worked tirelessly in the last few months to build our reputation with new management and team. I know your wedding party arrived early and we did our best to get those rooms early for you. Also really nice to hear you enjoyed our breakfast and particularly the Pancake machine. Monica is thrilled with her personal mention. I am sure this will serve as an encouragement for to deliver more great service for all of our future guest. Thank you once again and look forward to welcome you in the near future. Kind Regards Nuwan Jayasena General Manager