Novotel Londres Excel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.3/5 1.593 comentários

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Descrição

Extras do hotel

  • Situado em frente ao Centro de Exposições ExCel

  • A 3 minutos a pé da estação de Royal Victoria

  • Refeições relaxantes num cenário elegante

  • Áreas de reuniões para todas as suas necessidades a nível de conferências

  • Acesso gratuito à Internet em todos os quartos

As nossas opções de alojamento

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Localização do hotel

Novotel Londres Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDRES
Reino Unido

GPS:51.507933906029066, 0.0232424366007321

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Aceitam-se animais de estimação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

UPPER DECK RESTAURANT

Entretenha o seu paladar no Novotel. Desfrute de pratos locais e internacionais, simples mas autênticos, num ambiente casual. Quer pretenda comer ou apenas pedir uma bebida, o restaurante tem aquele toque especial que apenas encontrará no Novotel.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Saber mais

Classificação ALL  4.3/5  1.593 comentários

Classificação do TripAdvisor  4.2/5  3.623 comentários

Certificado de excelência 2025

Nota clientes Avis 3.5/5

Ines N. Amigos - Comentários confirmados de ALL

Experiência semi agradável, limpeza do quarto deixou muito a desejar, pois encontramos a banheira suja e os pratos/chávenas sujas não eram trocadas. O pequeno-almoço foi o que salvou a experiência no hotel, desde o atendimento à escolha dos produtos com grande qualidade. Voltaria pelo pequeno almoço e o seu staff, não pela limpeza do quarto.

Dear Ines, Thank you very much for taking the time to share your feedback following your recent stay with us. While I am delighted to hear that you enjoyed our breakfast offering and that both Marco and Marta contributed positively to your experience, I am truly sorry for the shortcomings you encountered with the cleanliness of your room and the lack of recognition as an ALL member. This is far below the standard we strive to deliver, and I completely understand the disappointment it caused. Please rest assured that I will be addressing your comments directly with our Housekeeping Manager to ensure the issues you described — including the cleanliness of the bathtub, the failure to replace used dishes and cups, and the handling of towels during stayover service — are reviewed and corrected immediately. Your feedback is invaluable in helping us improve these areas. I am also sorry that you did not feel recognised as an ALL member; this will be reinforced with the team as such recognition is an important part of the experience we aim to provide. Thank you once again for your feedback and for highlighting the exceptional service provided by our breakfast team. I hope we will have the chance to restore your confidence in us on a future visit and deliver a far more seamless and comfortable stay. Best, Aurelija Revuckaite Room Divisions Manager

Nota clientes Avis 5.0/5

Adelino A. Famílias - Comentários confirmados de ALL

Conforme acima descrito

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Nota clientes Avis 4.5/5

Bruno A. Famílias - Comentários confirmados de ALL

Hotel moderno, ótima limpeza. Cofre e peq frigorífico no quarto. A cerca de 30/40 min dos pontos de interesse cultural no centro da cidade. Restaurantes e supermercados nas redondezas. A 10min da O2 Arena, via teleférico Ao lado do aeroporto London City e a 1h de Heathrow.

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Pessima cama

Nota clientes Avis 2.5/5

Fernanda Famílias - Comentários confirmados de ALL

Cama extremante dura, limpeza estava boa, o banheiro precisa de um chuveiro mais potente e mais tomadas próxima a cama.

Thank you for taking the time to share your feedback. I'm sorry to hear that the bed did not meet your expectations and will share your comments with our team to assess improvements in comfort. It’s great to know you appreciated the cleanliness of the room. Your suggestions regarding the shower pressure and additional sockets near the bed are also noted for review as we aim to enhance the guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable stay. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Muito tranquilo

Nota clientes Avis 4.5/5

G N. Casais - Comentários confirmados de ALL

A 20 min do centro pela melhor linha do metro de Londres - elisabeth line Quartos 633 ok peq almoço com tudo o que é preciso. Bar á noite fecha às 12:30

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.543 comentários 9.3/10 Localização
  • 2.119 comentários 6.8/10 Quarto
  • 2.289 comentários 8.6/10 Serviço
  • 38 comentários 7.3/10 Internet
  • 966 comentários 6.2/10 Limpeza
  • 820 comentários 7.9/10 Pequeno-almoço
  • 7 comentários 2.2/10 Piscina

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