Mercure Bedford Centre Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 477

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Mercure Bedford Centre Hotel - Image 1
Mercure Bedford Centre Hotel - Image 2
Mercure Bedford Centre Hotel - Image 3
Mercure Bedford Centre Hotel - Image 4
2 St Marys Street, MK42 0AR BEDFORD, United Kingdom

Opis

O hotelu

  • Conference venue for up to 450 guests with private bar and 7 meeting rooms

  • Stunning views over the River Great Ouse from the restaurant, bedrooms and event space

  • Bar area with live sports channels available

  • On-site parking

  • City centre location with great transport links

Nasze pokoje

Lokalizacja hotelu

Mercure Bedford Centre Hotel

2 St Marys Street
MK42 0AR BEDFORD
United Kingdom

Pozycja GPS:52.133977, -0.465752

Telefon
Faks +44 1234 799902

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Riverside Restaurant

Head to our Riverside Restaurant to dine with scenic views overlooking the River Great Ouse. Choose from various British and International dishes, using the finest local and sustainably sourced ingredients where possible.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 477

Ocena TripAdvisor  4.2/5  Liczba opinii: 304

Certyfikat Doskonałości 2025

Amazingly good Riverside Restaurant at Mercure Bedford

Ocena na stronie TripAdvisor 4.0/5

205ar Rodziny - Opinia zatwierdzona w TripAdvisor

We went for lunch at the Riverside Restaurant within the hotel. It was really good and staff were professional. The hotel had parking towards the back, next to the river. The food was better than expected and really tasty. The views of the River in February were great! Would love to return during the summer.

Thank you so much for your kind review! We're thrilled to hear you enjoyed your lunch and the riverside views. Our team takes pride in delivering great food and service, and it's wonderful to know we exceeded your expectations. We look forward to welcoming you back in the summer! Best, Denisa Lushi Front Office Manager

Love at bar

Ocena na stronie TripAdvisor 5.0/5

Ben C Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I've been staying here since 3 months and I love it here the rooms are really nice ...... Food is lovely......i had breakfast once it had many options loved it.... but one lady her name is Love she has been nothing but courteous during my stay at Bedford. She is an absolute pleasure

Dear Ben C, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our accommodations and the variety offered at breakfast. It's especially wonderful to know that Love has made your experience even more enjoyable through her courteous service. We appreciate your feedback and look forward to welcoming you back for many more stays. Best regards, Denisa Lushi Front Office Manager

Scarse customer attention with bad consequences on the customer

Ocena na stronie TripAdvisor 1.0/5

LLauraP1985 Opinia zatwierdzona w TripAdvisor

The staff registered our vechicle in a wrong way and we received then 2 fines 60£ each + 60£ of administration fee due to unregistered vehicle in the parking area. After 8email, we have obtained NO REFUND because not in the regular internal procedure. Unbelievable from an international chain. I do not suggest this hotel mainly because of this and in particular for the attention to the customer.

Dear Laura Thank you for taking the time to share your concerns regarding your recent experience at our hotel. We sincerely apologize for the inconvenience caused by the registration error with your vehicle, as well as the subsequent fines you incurred. We understand how frustrating this situation can be and appreciate your feedback regarding our customer service. Your comments will be reviewed as we continually strive to improve our guest experience. Kind regards, Denisa Lushi Front Office Manager

Very friendly hotel staff

Ocena na stronie TripAdvisor 5.0/5

Samee K Opinia zatwierdzona w TripAdvisor

After spending a year at this hotel…. I have had many issues with my room card. However, Remalia is quick to sort these issues out promptly. She is very social and an an asset to the hotel. During the past year of stays, I have also had the joy of meeting Milena who is always working with a smile.

Dear Samee K, Thank you for your kind words regarding our staff, particularly Remalia and Milena. We are delighted to hear that they have made your experience enjoyable during your extended stay. We appreciate your patience concerning the room card issues you encountered, and we will continue to support our team in providing excellent service. Best regards, Denisa Lushi Front Office Manager

Food overpriced for what it is! Reply from the hotel lacking any effort to rectify!

Ocena na stronie TripAdvisor 2.0/5

Loan U Opinia zatwierdzona w TripAdvisor

First stay at the Hotel and was allocated a room near the elevator and the room was very dated, and did not look like the images on their website. When I requested if I could have a room not near the elevator and advised the receptionist the room did not look like anything like the images on their website, so I am assuming some have been refurbished, and if I could have a more spacious room. She advised me spacious rooms are allocated to double occupancy first and not single travellers! I was surprised with that response as the price was the same for single & double occupancy! I was allocated another room, which DID look like the images. Corridors to the rooms were dirt, dated and very depressing! Lift button broken to Ground Floor missing! Dined at the restaurant and the food is overpriced for the quality & quantity you get! A couple of handful of nachos and a tiny pot of guacamole for £5!!!! You would get more for your money in London! Passion fruit Martini was very delicious and would definitely recommend and the waitress Kaur was very attentive. When I asked her to charge the meal to my room, she advised I need pre-authorisation and would check with the receptionist if I could, in which the receptionist refuse my request to charge the meal to my room! Had a restless night sleep as there was a bubbling water sound, every hour from the air conditioning, even though it was turned off! Rainforest shower head was lovely and really relaxing! Gave the feedback to the receptionist on check out, who said she would feedback to management, and didn't seem bothered or offer an apology! Ok hotel for a one night stay! **EDITED to respond to the Hotel's response below: Cleary insight is not valued, as no effort to rectify, just a standard reply of "apology", so therefore will not be returning to the Hotel in the future! Thank you for taking the time to share your experience at Mercure Bedford Centre Hotel. I sincerely apologise for the inconveniences you encountered during your stay. It is disappointing to learn that the initial room allocation did not meet your expectations and that the condition of the corridors and lift buttons fell short of our usual standards. Regarding your concern about room allocation policies, I understand your frustration, and I appreciate your feedback on this matter. We strive to provide our guests with the best possible accommodations, and I am glad to hear that the second room met your expectations. I regret that you found our dining options to be overpriced and that the charging policy for meals was not clearly communicated. Your comments about the air conditioning and the reception staff’s response at checkout have been noted, and I assure you they will be addressed with the team. Thank you for your positive remarks about the Rainforest shower and our attentive staff member. We value your insights and hope to welcome you back for an improved experience in the future. Denisa Lushi Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 589 Liczba opinii 8.7/10 Lokalizacja
  • 1 169 Liczba opinii 6.5/10 Pokój
  • 857 Liczba opinii 8.2/10 Obsługa
  • 19 Liczba opinii 6.9/10 Internet
  • 409 Liczba opinii 5/10 Czystość
  • 345 Liczba opinii 8/10 Śniadanie
  • 244 Liczba opinii 3.7/10 Udogodnienia
  • 12 Liczba opinii 1.2/10 Strefa wellness

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