Ocena klientów 4.2/5 Liczba opinii: 7 427
hotel certyfikowany ALLSAFE
Seven fully-equipped meeting rooms for up to 110 guests
"Only take away" In-house bar & restaurant serving international dishes
"Currently Close due Government Regulation" Leisure facilities include a gym, sauna and pool.
Milton Keynes Central train station is 4 km away
Silverstone race track is a 25 minute drive from the hotel
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Layburn Court, Heelands
MK13 7RA milton keynes
Kontaktowy adres e-mail :
Zameldowanie od: 14h00
Wymeldowanie do: 12h00
Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.
Standard Room with 1 double bed and convertible sofa
Executive Room with 1 double bed and sofa
Accessible Standard Room with 1 Queen BedZdjęcie nieumowne
Liczba sal konferencyjnych: 7
Maks. rozmiar: 140 m²
Maks. pojemność: 120 osoby
Maks. liczba uczestników bankietu: 50 osoby
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Poor execution of Service
TravellingFromLondon 13/08/2020 Opinia zatwierdzona w TripAdvisor
Was not a great stay with multiple hiccups: given keys that don’t work, then given keys that work and one of the 2 rooms booked was occupied. Told over the phone that my swimming session booking was valid but then on arrival told it was not valid. Then told it is valid and that the pool has capacity for 13. There was 11 in there already so don’t understand how adding 5 more would be complying to social distancing rules. This resulted in a confrontation between guests, the other guest going to complain to reception who comes over and accuses us of being rude to another guest without hearing both sides of a story. One of our showers was not working And this was never resolved and the level of moisture in the room was so high it felt like we were in a steam room. Staff were clearly overwhelmed and Clearly weren’t support well.
swl168 Business - 11/03/2020 Opinia zatwierdzona w TripAdvisor
Received a nice welcome at check-in and, having acknowledged my Platinum membership, I was a little disappointed that I was not offered a room upgrade. I stayed 2 nights on a Saturday and Sunday. Sunday morning breakfast was very busy with families and children, some obviously just finished having a swim. Went for a swim late Saturday evening, hoping it would be quieter, but still busy with families and private swimming lessons. I asked if there was any chance of a room upgrade for my second night and reception was very helpful and managed to find one. The executive room has a fridge, complimentary bottled water, coffee maker, Bluetooth speaker and extra toiletries which the standard room does not have. Monday morning breakfast was much more peaceful with only a few tables occupied. There was a good array of cereals, bread, juice, fruit, cold meats and typical cooked breakfast selection. Parking was free as long as you register at reception.
Unimpressed. Cheap for a reason.
Noodlecat 25/02/2020 Opinia zatwierdzona w TripAdvisor
When we arrived at around 5pm we were given a key card for our room. We also told that there was a waiting list on the pool and the wait would be 1hour - 90mins. Fine I said. We'll call you they said. On arrival at the room, the keycard did not work so I had to leave my family to go back to the reception. The receptionist came up with me and kindly sorted it out. On entrance to our room we found that it had not been set up for 2 adults and two young children. There were no pillows or duvet for the sofabed so I had to ring reception to sort this out. A man from housekeeping arrived 10 minutes later and rather grumpily took a look and had to go outside ring his supervisor. He came back and sorted it out. Fine. After 75 minutes we still hadn't had a call a out swimming so I tried ringing them myself. Frustrated I went downstairs with my 9 year old daughter and asked how long it would be? She went to look at the list and asked her colleague and I could tell from her body language and facial expressions that we had clearly been forgotten. She didn't admit this and said it would a while longer..."how long?" I asked. "Depends how long other people are" she said. That's not "good enough" I said. A young boy came up beside me, gave his room number and in answer to the same question was told "40 minutes". When I trudged upstairs with a very disappointed child the phone magically rang five minutes later..."The pool is free". Hallelujah! We went swimming and that was fine. I'd promised the girls some lovely hot chocolate in our room only to find we had two mugs between four people.....Never again.
Graeme W 23/02/2020 Opinia zatwierdzona w TripAdvisor
The hotel and facilities are OK. The breakfast is usually very poor quality so I no longer include it in my booking. On this trip the room and facilities were fine however the staff were not living up to the normally high standards for an Accor Hotel. Bar man was exceptionally rude and confrontational when I presented his with my free drink voucher which he refused to accept. It is dated on your day of arrival but can be used at any time during your stay. As I was staying 2 nights and wanted to use it on my second night he refused to accept it , made we walk over to reception and get them to change the date on it - and with real attitude as well. With regards to check out I am still waiting for my email invoice so again I will have to waste my time chasing this. I have been using this hotel for years and this is the first time I really noticed the quality of the staff was poor
Great value hotel. Good for dog owners.
U2446YCmattd Family - 31/12/2019 Opinia zatwierdzona w TripAdvisor
This is a great value hotel and is situated just over the road from one of Milton Keynes woods which makes it ideal for dog owners. Rooms were clean and well equipped. Downsides were the TV didn't have any signal and the room was too warm with no AC. Breakfast was excellent, well stocked and regularly refreshed. It also has a leisure pool which we didn't use but lots of other families did. Will definitely stay again when down this way.
Najnowsze opinie: 20