Mercure Cardiff North Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 308

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Mercure Cardiff North Hotel - Image 1
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Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, Wielka Brytania

Opis

O hotelu

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Nasze pokoje

Lokalizacja hotelu

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
Wielka Brytania

Pozycja GPS:51.508327, -3.147213

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Rezerwuj

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 308

Ocena TripAdvisor  4.0/5  Liczba opinii: 355

Not a great experience , Paying to park at your hotel , defective rooms

Ocena na stronie TripAdvisor 2.0/5

vanguy1 Opinia zatwierdzona w TripAdvisor

Went for an event in cardiff , looked at the hotel on Booking.com , specifically picked it because it said "parking" yet no where did it state you had to pay over £10 for one night even though you were a guest at the the hotel. There appeared to be ample parking as to the right the car park still had spaces and to the left it was a large open area that was only about 20% full even though Cardiff was hosting the Welsh Rugby and was probably the busiest I had seen it. Staff appeared fairly robotic just going through the motions but I assume it was because it was fairly busy on the day. On getting in the room we noticed it was fairly cold , the room stat was not operating I possibly believe the temperature is set for the whole hotel. Lighting in the room was not adequate consisting of two round LED lights and two table lights for the whole large room. The sink in the bathroom appeared to be slow emptying and the water from the trap kept back filling into the sink , the chain on the plug was also broken. There was visible mold in the shower area and it just seemed very neglected. There was a puddle in the lift of unknown origin and appeared to still be there when we came back from town and the single lift was far too small for the amount of guests currently in the hotel. There was some sort of wet room opposite the toilets downstairs and a bad odour coming from that direction. Some of the reviews about this hotel seems suspect as there are far better places to stay in Cardiff and more reasonably priced with free parking.

Dear Ricky, Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to address your concerns regarding parking, room conditions, and overall service. I understand your disappointment regarding the parking fee, which is outlined in our policies. We strive to provide ample parking for our guests, and I regret that this aspect did not meet your expectations. Your comments about the staff's demeanor are noted, and I appreciate your understanding of the challenges during busy periods. I am sorry to learn about the issues you encountered in your room, including the temperature, lighting, and bathroom facilities. Our maintenance team is committed to ensuring a comfortable experience, and your observations will be taken into account for future improvements. I also apologize for the cleanliness concerns you mentioned, as this is not reflective of our usual standards. Thank you for your feedback, as it is crucial for our continuous improvement. We hope to have the opportunity to welcome you back in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Restaurant service

Ocena na stronie TripAdvisor 5.0/5

Alison L Opinia zatwierdzona w TripAdvisor

Sanjay, who served us our evening meal was absolutely lovely. Attentive, very easy to communicate with and very professional. The food was delicious, service perfect 👌

Dear Alison, Thank you for your wonderful feedback regarding your dining experience. We are delighted to hear that Sanjay provided excellent service and that you enjoyed the delicious food. Your compliments will be shared with our team to continue fostering such high standards. Kind Regards, Atanas Mladenov, Front Office Manager

Good Hospitality

Ocena na stronie TripAdvisor 5.0/5

Rebecca T Opinia zatwierdzona w TripAdvisor

Wachi Hospitality Service is truly exceptional, offering guests a perfect blend of comfort, care, and professionalism. The staff are friendly, attentive, and always ready to go the extra mile to ensure a pleasant experience. From the warm welcome at check-in to the efficient service throughout the stay, every detail reflects their commitment to quality. The rooms are clean, well-maintained, and equipped with all necessary amenities, making guests feel right at home. The food and dining experience are also impressive, showcasing both local and international flavors. Overall, Wachi Hospitality Service provides outstanding value and leaves every guest satisfied and happy.

Dear Rebecca, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hospitality service exceptional and that our team made a positive impact on your experience. It is always our goal to provide attentive and professional service, and we are pleased that you felt welcomed from the moment you arrived. We appreciate your compliments about our clean and well-maintained rooms and the dining options we offer. Your feedback serves as a great source of motivation for our staff to continue delivering high-quality service. We look forward to welcoming you back in the future for another memorable stay. Kind Regards, Atanas Mladenov, Front Office Manager

Great

Ocena na stronie TripAdvisor 5.0/5

Maya B Opinia zatwierdzona w TripAdvisor

I had a wonderful stay at this hotel. The duty manager Wachi was a great help, he was very helpful at all times and explained everything clearly. Also all the staff were very helpful too.

Dear Guest, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you had an enjoyable stay with us. It’s great to know that Wachi, our Duty Manager, was able to assist you and make everything clear and comfortable during your visit. We’ll be sure to pass on your kind words to him and the rest of our team—they will be thrilled to hear this! We truly appreciate your recognition of our staff’s efforts and look forward to welcoming you back for another excellent experience. Warm regards, Atanas Mladenov, Front Office Manager

Ok, not 4 star standard. Alright for one night stay.

Ocena na stronie TripAdvisor 3.0/5

mariecZ2764VO Opinia zatwierdzona w TripAdvisor

It was ok. Just ok. Deffo not 4 star. Basic rooms. Bathroom was weird and felt like a cell. Rooms could do with a refurb. Public areas felt better. Odd reception checkin. Receptionist pops out of nowhere to a desk randomly in front the middle of the entrance room. Didn’t eat there so can’t comment on food.

Dear Marie, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the room quality and the check-in process, as they help us identify areas for improvement. Our team is committed to maintaining our standards, and we will certainly take your observations into consideration as we continually assess our facilities. It is good to know that you found our public areas more satisfactory. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind Regards, Atanas Mladenov, Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 593 Liczba opinii 7.1/10 Lokalizacja
  • 1 373 Liczba opinii 6.7/10 Pokój
  • 1 451 Liczba opinii 8.6/10 Obsługa
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  • 608 Liczba opinii 6.2/10 Czystość
  • 411 Liczba opinii 7.1/10 Śniadanie
  • 294 Liczba opinii 5.6/10 Udogodnienia
  • 37 Liczba opinii 2.8/10 Strefa wellness

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