Mercure Cardiff North Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 332

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Mercure Cardiff North Hotel - Image 1
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Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, Wielka Brytania

Opis

O hotelu

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Nasze pokoje

Lokalizacja hotelu

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
Wielka Brytania

Pozycja GPS:51.508327, -3.147213

Telefon
Faks +44 20 4602 9658

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Rezerwuj

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Ocena ALL  3.9/5  Liczba opinii: 332

Ocena TripAdvisor  4.0/5  Liczba opinii: 361

£200 to park here apparently!

Ocena na stronie TripAdvisor 1.0/5

Pioneer310047 Opinia zatwierdzona w TripAdvisor

Avoid this hotel! Just received £200 of parking charges for staying in the hotel in Dec. And yes, I used the tablet in the reception to confirm my car details. Never staying here again!

Dear Guest: Thank you for bringing this matter to our attention. We are very sorry to hear about your experience and understand how frustrating and disappointing it must be to receive a parking charge notice after completing your vehicle details as instructed. Please accept our sincere apologies for the inconvenience this has caused. This is certainly not the experience we want any of our guests to have. We take issues like this very seriously and would appreciate the opportunity to investigate what happened with our parking management provider on your behalf. We kindly ask you to contact the hotel directly with your booking details and vehicle registration so we can look into this matter and do our best to support you by cancelling the fine. Your feedback is invaluable to us, and we truly regret that this situation has impacted your impression of our hotel. Once again, please accept our apologies, and we hope to have the chance to restore your confidence in our service.

First night the room was ok but the second night room 23 was very mould and dangerous

Ocena na stronie TripAdvisor 1.0/5

Albert S Opinia zatwierdzona w TripAdvisor

The first night was ok but the second night was ruined by very mould room 23. This is unacceptable for any person to stay in

Dear Albert, Thank you for your feedback regarding your recent stay. I sincerely apologize for the condition of room 23 during your second night. We take cleanliness and safety very seriously and will review your comments to ensure we maintain our standards. Kind Regards, Atanas Mladenov, Front Office Manager

Disappointing!

Ocena na stronie TripAdvisor 2.0/5

sheila f Opinia zatwierdzona w TripAdvisor

We were extremely disappointed with this hotel. Room ok but only a tiny rail with 4 hangers and no drawers or storage for clothes etc. The food was a bunfight buffet which was lukewarm and they kept running out. This was a Christmas holiday through Grand UK and this hotel should never have been chosen as it's really only suitable for overnight stays or business meetings. I won't be going back!

Dear Sheila, Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations and that you were left feeling disappointed. We appreciate your comments regarding the room storage and the buffet service, and we apologise that the dining experience in particular fell short. This is certainly not the standard we aim to provide, and your feedback has been shared with both our accommodation and food & beverage teams for review. We understand your frustration, especially as part of a holiday package, and we regret that we were unable to deliver a more enjoyable experience on this occasion. Thank you again for bringing these concerns to our attention. Kind regards, Atanas Mladenov, Front Office Manager

Lovely hotel. Close to centre

Ocena na stronie TripAdvisor 4.0/5

I914ZPcb Opinia zatwierdzona w TripAdvisor

Lovely hotel. Second time we’ve stayed here. Easy check in and check out. Parking is £10 a night, unless you have blue badge then there’s no charge. Room clean. Breakfast was great, had plenty of choice. Staff all seemed happy. Only had one little issue, the window didn’t shut fully. Besides that, great hotel.

Dear Guest, Thank you for your lovely review and for choosing to stay with us again — we’re delighted to hear it was another enjoyable visit. It’s great to know you found check-in and check-out easy, the room clean, and that you enjoyed the breakfast selection. We’re also pleased your interactions with the team were positive. Thank you for mentioning the window issue — we apologise for the inconvenience and have shared this with our maintenance team to ensure it’s addressed. We appreciate you bringing it to our attention. We look forward to welcoming you back for a third stay in the future. Kind regards, Atanas Mladenov, Front Office Manager

Great service

Ocena na stronie TripAdvisor 5.0/5

ST10AW Opinia zatwierdzona w TripAdvisor

Great service from Mohammed Jan. Food was generally good, but avoid the sticky toffee pudding, worst I’ve ever had. Tasted more like chocolate cake, very disappointing.

Dear Guest, Thank you for your feedback and for highlighting the great service from Mohammed Jan — we’ll be sure to pass on your kind comments to him. We’re pleased to hear you generally enjoyed the food, but we’re sorry to learn that the sticky toffee pudding didn’t meet expectations. That’s certainly not the experience we aim to provide, and your comments have been shared with our kitchen team for review. We appreciate you taking the time to let us know and hope to welcome you back again soon. Kind regards, Atanas Mladenov, Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 606 Liczba opinii 7.5/10 Lokalizacja
  • 1 373 Liczba opinii 6.6/10 Pokój
  • 1 533 Liczba opinii 8.7/10 Obsługa
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  • 607 Liczba opinii 6.1/10 Czystość
  • 412 Liczba opinii 7/10 Śniadanie
  • 294 Liczba opinii 5.6/10 Udogodnienia
  • 37 Liczba opinii 3.4/10 Strefa wellness

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