Novotel Cardiff Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 343

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Opis

O hotelu

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

Nasze pokoje

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Lokalizacja hotelu

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

Pozycja GPS:51.47643, -3.167866

Telefon
Faks +44 29 2048 1491

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Customs Shed Cardiff

Zdjęcie nieumowne

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 343

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 089

Certyfikat Doskonałości 2024

Great

Ocena na stronie TripAdvisor 5.0/5

Chinenye E Opinia zatwierdzona w TripAdvisor

Anthony, Joyce and Holly,Huzaifa were awesome. The food was grea, environment was cozy and we had an amazing time celebrating,we will surely come back next time.super!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great

Ocena na stronie TripAdvisor 5.0/5

Daniel A Opinia zatwierdzona w TripAdvisor

The cocktail shots I tried offered an exciting burst of flavors, each sip crafted to create a unique and memorable experience. The presentation was visually impressive, with vibrant colors and creative garnishes that immediately captured my attention. Each shot delivered a distinct flavor profile, ranging from sweet and fruity to strong and slightly bitter, ensuring there was something for every palate. The standout for me was the tropical-inspired shot, which balanced fresh pineapple and coconut flavors with a subtle kick of rum—refreshing and perfectly smooth. On the other end of the spectrum, the coffee-infused shot provided a rich, bold hit, with notes of espresso and a warming undertone of liqueur, perfect for coffee lovers. The layering technique used in some of the shots also deserves praise, as it demonstrated real skill and made the experience feel elevated. While a few were a bit strong for my taste, they still delivered on quality and creativity. The variety kept things fun, and it was clear that care and thought went into crafting these mini-cocktail masterpieces. If you’re looking for a way to sample diverse flavors in small, punchy portions, these cocktail shots are definitely worth trying.

Really disappointing stay and no response to several emails…

Ocena na stronie TripAdvisor 2.0/5

Relax605111 Opinia zatwierdzona w TripAdvisor

Unfortunately we encountered several issues with our room on this stay. On our arrival on 29/11 we were warmly welcomed and given our room key for room 308, a superior room which I had booked for our long weekend away - being 7 months pregnant the addition of the extra space and fridge was my rationale for paying the additional fee for this room. We firstly noted that the room appeared quite tired, the carpet is stained in several places and also wearing - we are aware the hotel are refurbishing some of their rooms so put this down to the fact that they have yet to get to this room. We noted that the room was quite warm, a small window with glass protector was opened but did not yield much air, we turned the thermostat down and the fan up and went out for the evening as we had planned, on return we noted the room remained warm but we had had a busy day and put this down to tiredness and travelling. We both had a poor first nights sleep. On the second day we were again up and out all day having booked brunch and activities throughout the day and on our return our room was even warmer than we had noted that morning - it was uncomfortable and my partner spoke to the front desk who provided us with a fan, unfortunately all this did was blow warm air around the room throughout the night and we had little to no sleep. We discussed this with reception the following morning who advised they would arrange for maintenance to review the thermostat and fans, we were initially informed they were busy in the kitchen, we did advise that we were so uncomfortable in our room that we had come downstairs to get a cup of tea - we paid for this and there was no offer of refreshment whilst we waited for maintenance despite this being provided in the room, which we could not use - there did not feel that there was much urgency for this to be addressed and we had to re ask a couple of times before the maintenance team were able to come and review. The gentleman confirmed, as we thought, that the thermostat and fan was not working. He recommended we be moved rooms and my partner organised this with the front desk, we were moved into a smaller room 336 (as there were no superior rooms available) which does not have the additional amenities which we had paid for to make my stay more comfortable - it was however cooler with a working thermostat which we noted is a new version and electronic whereas in the more expensive superior room this was manual and not functioning. At this point there was no offer from the reception desk about the adjustment in cost for the final night given the change of room and circumstances. I appreciate they are busy and assumed this would be addressed by management. I therefore emailed the hotel outlining the above issues, asking them if they would kindly look into this, specifically in regards to the room rates that we had paid over the weekend taking into account the poor first nights sleep and the almost no sleep on the second night due to malfunctioning equipment in the room and then smaller/cheaper room on the third night. We had a lovely trip to Cardiff which was unfortunately let down by the hotel room. Despite this being over two weeks ago and a follow up email sent by myself, I have not heard anything back from the hotel which I find really disappointing. We would not stay in another Novotel for these reasons, we appreciate that things can go wrong but the lack of customer service and communication/follow up has been quite shocking.

Great stay

Ocena na stronie TripAdvisor 5.0/5

Joannawalsh80 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stayed at the Novotel to attend a work Christmas party then the next day I visited the Christmas markets and met a friend for lunch. I normally stay at the Clayton but Novotel was just as good I had a lovely breakfast in the Novotel hotel. The gentleman who I spoke to at breakfast was so friendly and welcoming. (Lit) We had a little chat about my plans which was nice. Breakfast was lovely and I was pretty much full all day afterwards. I love a hotel breakfast! After I had eaten breakfast the gentleman checked I had everything I needed and offered me additional drinks. Thank you very much ☺️ this was appreciated. Great representation of the hotel.

Thank you so much for sharing your kind feedback about your recent stay at Novotel. I’m delighted to hear that you had a great experience and enjoyed your time with us during your visit to the Christmas markets and your work Christmas party. It’s fantastic to hear that you had such a positive experience during breakfast. We truly strive to create a welcoming and comfortable environment for our guests, and I’m glad that LIT made you feel so well taken care of. I’ll be sure to share your thanks with him – it’s always wonderful for our team to hear when their efforts are appreciated. We’re so happy that Novotel met your expectations and that you enjoyed your stay as much as you do at other hotels in the area. We would love to welcome you back for another visit in the future. Please don’t hesitate to reach out if you need any assistance with your next stay. Thank you again for your kind words, and we look forward to hosting you again soon! Warm regards, Huzaifa Novotel Cardiff

Great customer service!!

Ocena na stronie TripAdvisor 5.0/5

Cheryl R Opinia zatwierdzona w TripAdvisor

We had our work Christmas lunch in the Novotel this year, as well as several other conferences over the years. The customer service is 2nd to none and a fantastic choice of menu. I would highly recommend and will be going back there again very soon.

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience at your work Christmas lunch and other conferences here at Novotel. We take great pride in offering excellent customer service, and it’s fantastic to know that it made a positive impact on your visit. We look forward to welcoming you back very soon. If there’s anything we can do to assist with your future stays, please don’t hesitate to reach out. Warm regards, Huzaifa Novotel Cardiff

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 054 Liczba opinii 8.9/10 Lokalizacja
  • 1 945 Liczba opinii 5.6/10 Pokój
  • 1 806 Liczba opinii 8.2/10 Obsługa
  • 23 Liczba opinii 6.1/10 Internet
  • 989 Liczba opinii 5.7/10 Komfort
  • 892 Liczba opinii 5/10 Czystość
  • 771 Liczba opinii 8.9/10 Śniadanie
  • 726 Liczba opinii 8.4/10 basen

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