Mercure Birmingham West Hotel

Informacja

Mercure Birmingham West Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 196

hotel certyfikowany ALLSAFE

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Opis

O hotelu

  • Ideal for access to Commonwealth Games 2022 venues

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Lokalizacja hotelu

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

  • Samolotem

    BIRMINGHAM W 32km / 20 mil

  • Samochodem

    M5 JUNCTION 1 W 0km / 0 mil

  • Pociągiem

    HAWTHORNS W 1km / 1 mil

  • Pociągiem

    SANDWELL AND DUDLEY W 3km / 2 mil

Pozycja GPS:52.513438, -1.976012

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Podjazd dla wózków
  • Centrum wellness
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne

HOTEL RESTAURANT

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Nasze pokoje

Opinie naszych gości

Opinie gości dotyczące hotelu
Mercure Birmingham West Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 196

Ocena TripAdvisor  3.5/5  Liczba opinii: 80

Middl'in

Ocena na stronie TripAdvisor 3.0/5

Cherbil Opinia zatwierdzona w TripAdvisor

On a long drive back from France this was in just the right location for an overnight break. Easy to find, even if we missed the entrance first time, and plenty of parking. Reception was efficient rather than friendly, and so was the room. Little hanging or storage space, and nowhere to put things on a surface except the floor. Just as well this was a one night non working stay. As we were so close to the motorway it was a pleasant surprise to find the room so quiet. The dinner menu was cutting edge 1960's, except for a great looking veggie wellington. Our poor server couldn't unscrew the wine bottle, but the meal was OK. The breakfast buffet was good. We would stay again, if only for the location.

Hello Cherbil Thank you for your review and positive comments. I am pleased to let you know that we have introduced new menus in our restaurant and have upgraded our breakfast offering and service. We have undertaken a great deal of training with our team as everyone should know how to open a screw top bottle of wine, there is no excuse for this happening. Once again thank you for your review. Warm regards Chris Sherman

Recent stay

Ocena na stronie TripAdvisor 3.0/5

Bob M Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Room 133 looks out onto trolleys of either rubbish or dirty linen, which woke me at about 5.45am Evening meal took 35 minutes between main course and puddings. Extremely disappointing. Made me late for appointment.

Hello Bob M Thank you for your feedback, we have taken your points and have discussed with the team to improve our overall service. I would like to let you know we have been working hard to improve our restaurant service and have introduced new menus in our restaurant, this will enhance our food selection and speed up the service. I must apologise for the delay during your dinner and for making you late for your appointment. Warm regards Chris Sherman

Excellent Hotel

Ocena na stronie TripAdvisor 5.0/5

markwads Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Excellent Hotel, the Hotel us aituated in a very good position, very quiet, the staff are the most welcoming and professional, from the reception through to the General Manager. Nothing is a problem, they accommodate any requests or issues, with a smile on their faces. The reception team, Gerry, Yvonne, Marita, Stefan, Arita, etc. Are a pleasure, as are the other Staff Julija, Bal, Sverlana, Evisa, Samanta, Anya etc The Chefs will try and accommodate any requests within reason, I would reccommend staying here, the amenities are also a very good Standard

A night at the mercure hotel

Ocena na stronie TripAdvisor 5.0/5

amarjitnico Opinia zatwierdzona w TripAdvisor

Excellent customer service girls were very polite and helpful very professional. Rooms were exceptionally clean and tidy, location was great just off the motorway, the bed was very comfortable I had a goodnight sleep. I’ll definitely be visiting again very soon thank you 🙏🏾

not the best stay

Ocena na stronie TripAdvisor 3.0/5

MartinW219 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel was pleasant enough however in the room the heating wasn't working, the mattress was lumpy and seemed to collapse to one side so you felt like you were sleeping on the slant. Breakfast of kippers took 30 mins to arrive and when it did arrive it was burnt.

Worst stay ever will never book this hotel again !!!AVOID AVOID

Ocena na stronie TripAdvisor 1.0/5

saz2409 Opinia zatwierdzona w TripAdvisor

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

my stay at mercure birmingham west hotel

Ocena na stronie TripAdvisor 5.0/5

Annette N Opinia zatwierdzona w TripAdvisor

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

Very pleasant stay

Ocena na stronie TripAdvisor 5.0/5

stephen772 Opinia zatwierdzona w TripAdvisor

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

West Bromwich hotel.

Ocena na stronie TripAdvisor 4.0/5

martincE9494YO Opinia zatwierdzona w TripAdvisor

Overall a very enjoyable stay... public areas and bedrooms have been refurbished to a high standard. Restaurant fine, breakfast excellent value for a cooked meal. Just needs the swimming pool and spa/gym to be completed and re-opened in order to offer the complete package.

Dear MartinE9494YO, Thank you for your review. We are glad that you enjoyed your stay and wuill let you know when the leisure club is back open after a much needed refurbishment.

Stay

Ocena na stronie TripAdvisor 3.0/5

greglwc Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Big queue at desk for check-in. Couldn’t unlock room so had to go back to Reception and wait 10 Minutes for it to be fixed - no alternative room as ‘too busy’. Was offered a free drink though. Breakfast ok, nice sausages.

Please accept our apologies that your stay was less than satisfactory. Please contact me directly to discuss your stay; HB538-gm@accor.com

Staffing

Ocena na stronie TripAdvisor 3.0/5

jsimeron466 Friends getaway - Opinia zatwierdzona w TripAdvisor

Reception lady was nice, restaurant staff there was none when we went to breakfast I had to knock staff door to get aomeone on the floor no bar staff, cleaning staff for rooms just come into the .room

Najnowsze opinie: 20

Partner: TripAdvisor

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