Mercure Birmingham West Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 481

Gwarancja
najniższej ceny
Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

Opis

O hotelu

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Nasze pokoje

Lokalizacja hotelu

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

Pozycja GPS:52.513438, -1.976012

Telefon
Faks +44 121 609 9937

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 481

Ocena TripAdvisor  4.5/5  Liczba opinii: 461

Certyfikat Doskonałości 2024

Perfect Spa Hotel with Outstanding Service

Ocena na stronie TripAdvisor 5.0/5

Praveen L Opinia zatwierdzona w TripAdvisor

Fantastic find! This spotlessly clean hotel offers the complete package. Reception staff (Marita and Stefan) were welcoming and professional. The highlight was discovering Anita's holistic therapies in their excellent spa facilities. Topped off the experience with a delicious vegan Penang curry in the restaurant, where Svetlana provided great service. Already planning my return visit for more of Anita's treatments and the wonderful spa experience!​​​​​​​​​​​​​​​​

Generally a good place to stay, but a shortage of vegetarian options.

Ocena na stronie TripAdvisor 4.0/5

Kim T Opinia zatwierdzona w TripAdvisor

On the whole, a good stay. The staff are friendly and helpful, the room was comfortable and clean. I was disappointed by the vegetarian options for dinner; low in sources of protein and not balanced nutrition. On the Sunday evening, there was no vegetarian option at all, though they made me an omelette on request.

Thank you for your review and the 4/5 rating! I am glad to hear you enjoyed the comfort of your room and found our team friendly. I apologize for the limited vegetarian options during your stay. Your feedback on the need for more balanced and protein-rich choices is very helpful, and I will pass it along to our culinary team.

Remembrance weekend stay

Ocena na stronie TripAdvisor 4.0/5

annamG9300AM Opinia zatwierdzona w TripAdvisor

Overall great stay. Initially our early check in room was not ready which was disappointing. Very swiftly resolved by Gerry whose customer service was excellent. Room was fantastic, clean, large tv, nespresso coffee machine with pods provided was a nice touch. Gowns and slippers provided in the room and very nice shower gel, shampoo, conditioner and body cream provided. Bedding was excellent and the duvet and pillows were extremely comfortable. Bed was huge! The leisure facilities are a little tired but the staff and regular gym and spa users made up for it! A very friendly lot. The gym and spa is a monthly members club also and so not solely for the use of hotel customers.You will need a padlock for the lockers as this is not provided. Food in the restaurant is great, and the staff are very accommodating of dietary needs and preferences. If you will require any drinks or snacks for your room I would recommend bringing them with you as there is no easily accessible local shop nearby. The hotel as a whole is very well run. Only member of staff to let them down was the chap ‘welcoming’ us to breakfast. Made us feel like criminals as our room was not in his checking sheet. Once resolved did not apologise for the way we were treated either. Breakfast selection was great and food was piping hot. Great coffee and nice to see oat and soya milk options without having to ask. Overall a positive stay, very close to Birmingham, free parking and we would return. Good value for money the groupon deal.

Thank you for sharing such detailed feedback on your stay over Remembrance Weekend. We are pleased to hear Gerry’s excellent service helped with the initial check-in, and that you enjoyed the comfortable room, amenities, and the great dining experience. It’s wonderful that the friendly atmosphere in the leisure facilities added to your stay, and your notes on breakfast options and dietary accommodations are appreciated. Apologies for the breakfast check-in mix-up; this will be addressed with the team. We look forward to welcoming you back for another enjoyable visit.

Very Mixed

Ocena na stronie TripAdvisor 3.0/5

Ian C Opinia zatwierdzona w TripAdvisor

We chose this hotel as it was convenient for the WBA football stadium. Some pluses: Very good location - easy to get to straight from the M5 Our room looked recently refurbished (still ongoing) - clean and tidy Negatives: Rest of hotel is tired looking - corridor carpets are dirty and needs a paint (again , may be fixed by refurb) Swimming pool area is v tired - changing rooms out of action - we were advised to use disabled toilet which was, frankly, in a disgusting state Fire door directly outside room banged shut everytime someone walked through Biggest negative was attitude of a staff member on reception - just generally disinterested, no eye contact, when we asked to check out, she just took the key card and said nothing, returning to her computer - left a very sour taste and could so easily be fixed (I genuinely wonder why people with this lack of interest in customer service are hired!)

Thank you for taking the time to share your feedback. It’s great to hear that you appreciated the convenient location and enjoyed your recently refurbished room. We are very sorry for the issues you experienced, especially with the condition of the pool changing areas and the noise from the door near your room. Most importantly, please accept our apologies for the service you received at check-out. This is not the level of care and attentiveness we aim to provide, and your feedback will be shared with the team to ensure all staff deliver a warm and professional experience. Thank you again for your honest feedback, which helps us improve.

Great hotel, great location, great staff.

Ocena na stronie TripAdvisor 5.0/5

804steb Opinia zatwierdzona w TripAdvisor

Great experience, convenient location for Anita’s therapies. I came to see Antia to help take away my tension which Anita managed to do brilliantly in one session through massage and mentoring. On arrival, Gerri and Bal provided a great and friendly atmosphere in reception. Very clean room and lovely environment and I will be returning to the hotel to see Anita again.

Thank you for the wonderful feedback. It’s fantastic to hear that your stay was enjoyable and that Anita’s therapies helped relieve your tension in such a meaningful way. We look forward to welcoming you back to Mercure Birmingham West and to another brilliant session with Anita.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 333 Liczba opinii 8/10 Lokalizacja
  • 955 Liczba opinii 6.6/10 Pokój
  • 836 Liczba opinii 8.5/10 Obsługa
  • 23 Liczba opinii 5.7/10 Internet
  • 450 Liczba opinii 5.5/10 Czystość
  • 340 Liczba opinii 7.6/10 Śniadanie
  • 235 Liczba opinii 5.7/10 Dobra oferta cenowa
  • 178 Liczba opinii 5.7/10 Strefa wellness

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

West Bromwich - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.