21c Museum Hotel Lexington 4 stars

Customer review rating (ALL Rating) 4.2/5 1,259 reviews

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167 West Main Street, 40507 LEXINGTON, United States

Description

Hotel extras

  • One of a kind experience that combines contemporary art with luxurious, southern hospitality.

  • Innovative and local cuisine with rotating art exhibitions at Lockbox Restaurant.

  • Rotating thought provoking contemporary art exhibits reflect the global nature of art today

  • Custom designed contemporary furnishings, plush robes and Malin and Goetz bath amenities.

  • Rooms feature high ceilings and large historic windows

Our accommodation(s)

Hotel location

21c Museum Hotel Lexington

167 West Main Street
40507 LEXINGTON
United States

GPS:38.047194, -84.4975089

Telephone
Fax +1 859-899-6801

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Lockbox

Lockbox sources local high quality ingredients around the Bluegrass region to create thoughtful preparations and cooking techniques in a contemporary setting. Space highlights historic features and offers individual or communal tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,259 reviews

Customer review rating 2.5/5

Tracy D. Families - Confirmed reviews ALL

The room was nice and bright and beds were comfortable. The shower curtain was moldy in room 1103 and there was leftover food in the refrigerator from the past guest, as well as their menu for breakfast written on the room service paper. I let the front desk know and asked for the food to be removed, yet that didn’t happen. I also was asked if we would be using the restaurant, and shared that we would have breakfast. It was implied that the breakfast would be comped, yet that didn’t occur. Overall, I would choose a different hotel since there are so many to choose from.

Customer review rating 4.0/5

Robin R. Families - Confirmed reviews ALL

it was short but nice.

Good morning, Thanks so much for the review of your stay! We hope you come back and see us again soon! Have a great day, Hannah J., Front Office Manager

Customer review rating 2.0/5

Mcdaniel B. Business - Confirmed reviews ALL

I have stayed at 21C hotels for years as this was a big disappointment. There are so many things that need to be updated or replaced - old furniture with knicks on the tables and stains on the upholstery, frayed towels and bathmats with strings hanging down and holes throughout, the satin hanger holding the robe was showing the foam wrap around the hanger under very worn satin, stains and holes in the carpet. It felt more like a roadside Super 8 Motel, not a luxury boutique hotel. There's no longer a mini bar in the room (which ALL luxury hotels have). The mini, wonderful smelling shampoos and lotions have been replaced with large, economy-sized pump bottles (VERY tacky). The blue penguin also stays in the same place versus moving around the hotel - which was SO COOL and unique and only experienced with a 21C hotel stay. My heart is just broken to see that the company that purchased these hotels not investing the money to keep it maintained. Not sure I will be staying here again after this experience.

Good morning, I want to thank you so much, for taking the time to review your recent stay. I apologize for the issues in the rooms, and want to let you know that we have huge renovations coming up this year. We hope you will come back and check out the finished product, we think you will love it! Have a great day, Hannah J., Front Office Manager

Customer review rating 3.5/5

Bonnie F. Business - Confirmed reviews ALL

I stayed for a conference and the room was lovely. Well lit, large, and the food was impeccable. However, the bed and pillows (down feather?! allergies and dust anyone?) were quite uncomfortable. The texture and weight of the sheets were like paper and I was freezing. I called down for a blanket and that improved things slightly, but I still slept terribly. Also please please please get some unscented or less scented soap. I had to go buy hand soap at the drugstore because I was having allergic reactions to the hand soap. I couldn't even try to take a shower after that.

Good morning, Thank you so much for taking the time to review your recent stay. I will pass your comments along to the team. I will also let you know, we have major renovations coming up this year, and we hope you will come back to check those out! Have a great day, Hannah J., Front Office Manager

Customer review rating 4.0/5

John F. Business - Confirmed reviews ALL

Work Trip

Good morning, Thank you so much for taking the time to review your recent stay! We are so glad you enjoyed your stay. I will pass your comments regarding the towels, along to our General Manager. Come back and see us again soon! Have a great day, Hannah J., Front Office Manager

Other web-users rate our hotel

  • 421 reviews 9.1/10 Location
  • 762 reviews 6.7/10 Room
  • 618 reviews 7.7/10 Service
  • 21 reviews 2.4/10 WiFi
  • 268 reviews 4.6/10 Cleanliness
  • 180 reviews 5.2/10 Amenities
  • 129 reviews 7.9/10 Bar
  • 69 reviews 7.8/10 Breakfast

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