21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.8/5 1,782 reviews

21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

ALLSAFE approved hotel

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,782 reviews

TripAdvisor Rating  4.0/5  929 reviews

Luxury hotel has service that is just as exceptional as accommodations

Customer review rating 5.0/5

Elizabeth G. Couples - Confirmed reviews ALL

A perfect getaway for couples. We had the most Spacious room with the best coffee. The restaurant food was high quality. And the location was convenient to the shows at DPAC.

Dear Elizabeth G., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Gave license and credit card at check in but when we tried to charge our meal to the room at restaurant they said "we didn't have a card on file". Tried advertised bourbon shot at the bar after 8pm- Bartender questioned our validity even though we showed our room keys. Said we "should have ticket for shots". Made a big deal about calling front desk to get the okay. Very embarrassing.

Dear Julie H., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

DIssatisfied

Customer review rating 1.5/5

L H. Friends - Confirmed reviews ALL

None of the emails from 21c had any information about check in and check out time - I have never had a hotel not prominently display that in communications since it's an important piece of planning information. The valet parking option was posted in emails and on the website, with no indication of cost. We were surprised by it on arrival. There was zero information in our room about wifi passwords or general info about the hotel. We had reserved a double bed room for 4 people, but towels, glasses etc. were provided for only 2. We called and requested more of these while we were going to be out the room, but they weren't provided. The 21c reservation confirmation email had "Quick Links" at the bottom - that linked to the New York Fairmont Hotel with no explanation about why. The experience was not what we expected for such a highly rated hotel.

Dear Lyn H., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us and the brand the opportunity to better serve you in the near future. Sincerely,

Stuck up and inefficient

TripAdvisor rating 1.0/5

Passport65521475836 TripAdvisor review

The best I can say about the room is that it’s clean. Stayed there in September 2023 and am still waiting for them to return the deposit they mistakenly took. The room itself was clean but there was no instructional support such as wifi codes, restaurant hours or gallery hours. We called down to get ice and we’re met with a hostile attitude as well as a long delay for ice. The bathtub was a massive health and safety risk and there was such a large gap between the door and the floor we had to put a towel down. The only good point was their valet service who were charming and helpful. Really not worth the money they charge to deal with them and the attitude afterwards.

Dear Passport, Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. We are truly sorry that your experience did not meet your expectations and please allow us to express our sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer and therefore your feedback is vital to us. Should you still require assistance to rectify any billing issue, please feel free to contact our FOM at jacqueline.gomez@21chotels.com to promptly rectify. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team 21c Durham.

Great every where other than I never received my receipt in an email

Customer review rating 5.0/5

Eric F. Friends - Confirmed reviews ALL

Everything was great other than I never received my receipt in an email

Dear Eric F., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Front Office is going to follow up and see if they can email the folio per your request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 441 reviews 9.1/10 Location
  • 981 reviews 5.3/10 Room
  • 787 reviews 7.1/10 Service
  • 386 reviews 4.3/10 Comfort
  • 351 reviews 3.6/10 Amenities
  • 341 reviews 3.1/10 Cleanliness
  • 57 reviews 3.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.