21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.8/5 1,410 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,410 reviews

TripAdvisor Rating  4.0/5  962 reviews

No Stayover Room Cleaning

Customer review rating 2.0/5

Anne Z. Families - Confirmed reviews ALL

I stayed at this hotel for 3 nights and our room was not cleaned by housekeeping the entire stay. I vacated my room for 12 hours each day, so there was no reason for my room not be receive stayover service. Overall, the staff seem confused about hotel policies and this stay was a disappointment.

Greetings Ms. Z., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. As we discussed in person please rest assured we are taking the appropriate measures to address the problem and hope you will give another opportunity in the future. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Best regards, Nick Laurenti Director of Operations

Customer review rating 5.0/5

Beth Couples - Confirmed reviews ALL

Amazing stay. Amy at the front desk was wonderful! Really enjoyed either sauna and steam room. Wish we could have booked a spa service. Disappointed that the restaurant wasn’t open for brunch on Sunday - we were really looking forward to trying it!

Greetings Ms. A., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive honest & positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Museum hotel w/vintage feel

Customer review rating 3.5/5

D Families - Confirmed reviews ALL

Enjoyed the museum, bar had limited menu with no food before 5pm.Lighting should have been better in rooms.

Greetings Ms. D., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive honest positive feedback regarding our guests experience. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Funky and fun

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It’s a strange old building but that kinda adds to the novelty and appeal of the place. The staff were very helpful. Checkin and checkout were simple and quick. All was well!

Greetings Mr. S., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Below average stay

Customer review rating 2.0/5

Marva A. Friends - Confirmed reviews ALL

I had two valets who were very courteous and helpful. The rug in my room was stained and did not look clean. Also, my heater was broken. I went out and when I returned later that night the radiator was ice cold! When I called the front desk, the clerk said he could bring me a blanket or I could change rooms. I asked for a space heater, but the clerk brought a heavy comforter and did not have a space heater. I was much too tired to change rooms late that night.

Greetings Ms. Marva A., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future, please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a complimentary one-night stay (based on availability), along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Best regards, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 436 reviews 9.1/10 Location
  • 958 reviews 5.2/10 Room
  • 790 reviews 7.3/10 Service
  • 5 reviews 2.9/10 WiFi
  • 377 reviews 3.2/10 Amenities
  • 374 reviews 4.1/10 Comfort
  • 311 reviews 3.7/10 Cleanliness
  • 62 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.