21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.8/5 1,419 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,419 reviews

TripAdvisor Rating  4.0/5  955 reviews

Angel at the front desk!

TripAdvisor rating 5.0/5

ANTHONY H Families - TripAdvisor review

This was my 2nd stay at the 21c Durham and I went out of my way to ask Angel at the front desk what her name was so that I could leave a review. I missed the opportunity to write a review after that 1st stay and I wasn't going to do that again. This young lady is a rock star! She is a problem solver and has a great grasp of what it means to work in hospitality. I observed her in action during my check-in as she multitasked my arrival and a phone call for a person that had a problem in their room also when I needed assistance with the business office she handled it swiftly!

Good stay overall, but there is definitely room for improvement

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I generally liked the hotel, but there were some inexcusable issues. For instance, there is only one elevator which is also used for hotel services. It's, therefore, dirty and disgusting. I even had to share this very small space with a maintenance worker that was moving a large bin of smelly trash bags down to the ground floor. Another issue is that there were no small trash bags in the room's very well used waste baskets. Hence, they too were rather dirty and disgusting inside. Lastly, while the suite I was in had a great view, it was pretty dark and poorly lit at night. The sofa looks like it has seen much better days as well. So, while the location and the overall stay went well, there were certainly issues that might lead me to choose one of the other hotels in the area on my next visit to Durham.

Greetings Mr. B., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a special "Welcome Back" rate with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Sincerely, Nick Laurenti Director of Operations

Customer review rating 3.5/5

Michelle M. Couples - Confirmed reviews ALL

We stayed in a terrace suite. I’d expect the lock to the door off the terrace to work and I’d expect the sliding pocket door to close so you have a door to close in the bathroom. Both were broke in our suite. And we ate at counting house. We come to 21c to see the art. All the art in counting house was covered due to construction. It could have easily been uncovered for meal service and recovered the next day. Food was good ambience bad.

Greetings Ms. M., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a special "Welcome Back" rate with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Extremely disappointed

Customer review rating 0.5/5

Chris Families - Confirmed reviews ALL

Room was not ready for check in. Our son's room was not ready as well. The hotel is listed as a four star hotel on some sites and a five star on others. It is a three star hotel at best. The most disappointing issue was that the hotel promotes a political agenda, with signs of an agenda at the front desk, in the gift shop, and with the art on the walls. We will not come back.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Durham. I am sorry that your experience did not meet your expectations & please allow us to express my sincerest apologies. The concept of 21c Museum Hotels is a modern art gallery, however that may not be to everyone's liking. We do however appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael.

Strange place

Customer review rating 3.0/5

Anon Families - Confirmed reviews ALL

Rooms were nice, but overall the whole experience was odd. The valet felt weirdly unofficial and chaotic, the check-in attendants didn't look up from their computers to even say "be with you in a sec". One elevator was broken, and another barely worked. Just very "off" feeling about the place, and honestly about Durham. We'd chalk it up to a fluke, but for those prices, we probably won't be back to find out.

Greetings Mr. H., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a special "Welcome Back" rate with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 429 reviews 9.2/10 Location
  • 956 reviews 5.4/10 Room
  • 774 reviews 7.2/10 Service
  • 5 reviews 2.9/10 WiFi
  • 384 reviews 4.2/10 Comfort
  • 367 reviews 3.1/10 Amenities
  • 318 reviews 3.8/10 Cleanliness
  • 58 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.