21c Museum Hotel Durham 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,536 reviews

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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,536 reviews

TripAdvisor Rating  4.2/5  991 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Alexis B. Families - Confirmed reviews ALL

Great location and clean room. Loved the plush robe as well. 1st and 2nd floors reeked like fish both days we were there… We had late checkout until 12:30 because we were working from the room in the morning and our door was knocked on (not kidding) 8 times before then which was quite disruptive and a little frustrating.

Dear Alexis B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, clean accommodations, and the plush robe. However, we apologize for the unpleasant odor on the first and second floors, as well as the disruption caused by multiple door knocks during your late checkout. Your experience is important to us, and we appreciate your insights as we strive for continuous improvement. Best regards, 21c Museum Hotel Durham

Customer review rating 1.5/5

Kelly C. Business - Confirmed reviews ALL

not great at all -- moved our rooms from 1201 to 505 -- still no heat, they offered to bring up a space heater and extra blankets and never did.

Customer review rating 3.5/5

Sylvia F. Friends - Confirmed reviews ALL

This hotel was great and cool when it first opened and now it's dated and tired and needs a major renov. Beds are nice but the rooms all need a facelift. Elevators are horrible and creepy.

Dear Sylvia F., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and will certainly take your comments about the hotel's condition into consideration as we strive to enhance our guest experience. In hospitality, 21c Museum Hotel Durham.

Customer review rating 0.5/5

Jil C. Business - Confirmed reviews ALL

The room smelled strongly of urine. I reported this issue, and no alternative accommodations were offered. I stayed at the hotel only after receiving a clear assurance that my van would not be moved from the valet lane overnight, as it is too tall to fit in a parking garage. When I woke up the next morning, my van was missing. I asked the valet, who told me it had been parked in the garage and pointed to a second-floor corner where I could see it. I immediately expressed concern, as I had been explicit that the van was too tall for garage clearance. As a result of being parked in the garage despite these instructions, my van sustained damage. The roof rack struck the ceiling, bending the roof and creating damage that will likely lead to leaking. I reported this damage promptly. Since then, my interactions with your staff have been met with rudeness and dismissiveness, rather than a professional response to a serious issue caused by valet error. For context, we had originally planned to stay at Unscripted, but chose not to specifically because they were upfront that their garage could not accommodate our van. I relied on your hotel’s assurance that this would not be an issue here.

Customer review rating 2.0/5

Elisabetta J. Business - Confirmed reviews ALL

BREAKFAST: I purchased a rate with breakfast included, to find that all they gave me was a vouched for 18$. I was hoping the breakfast was self-service, I just wanted some scrambled eggs crispy bacon and one pancake, I had to order one plate with only eggs and bacon, and also sausage and potato which I didn't care about, but was lacking pancakes. 17$. And the pancakes were a separate dish, other 18$, when I just wanted one pancake. So I ended up paying 35$ to get those few things I wanted, and had so much more stuff I didn't want. So it was a waste of money, and a waste of food. And I had to wait ages, unacceptable time wasted for breakfast and I run late to my meetings. ROOM TEMP: Despite I set the temperature higher, I couldn't increase the room temperature and I was feeling cold all the time.

Dear Elisabetta J., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your breakfast experience. We strive to offer a variety of options, and we regret that our current setup did not meet your expectations. Your comments about the limited breakfast choices and the pricing structure are invaluable, and we will take them into consideration for future improvements. Regarding the temperature in your room, we understand how crucial a comfortable environment is for our guests. We encourage guests to reach out to our staff for assistance with room settings, as we are always available to help ensure a pleasant stay. We appreciate your insights, as they assist us in enhancing our services and guest experiences. We hope to have the opportunity to welcome you back in the future, providing you with a more satisfactory stay. Best regards, 21c Museum Hotel Durham

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Other web-users rate our hotel

  • 538 reviews 9.3/10 Location
  • 1,084 reviews 5.5/10 Room
  • 912 reviews 7.4/10 Service
  • 5 reviews 0/10 WiFi
  • 402 reviews 4.7/10 Comfort
  • 397 reviews 3.6/10 Amenities
  • 314 reviews 4.5/10 Cleanliness
  • 64 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.