21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.7/5 1,415 reviews

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Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,415 reviews

TripAdvisor Rating  4.0/5  941 reviews

Nice location, not the most maintained

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Available to everything, staff was extremely friendly. Unfortunately the room has some wear and tear (stains on the curtains and walls) that make the overall nice room look cheaper

Dear Ms. M., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a special "Welcome Back" rate, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

Great experience! Wonderful staff

Customer review rating 4.5/5

Dru K. Business - Confirmed reviews ALL

My brief stay at the hotel was for a work conference. The location was great, staff was very welcoming and helpful. I felt extremely relaxed and enjoy my stay at the hotel would recommend hotel to family and friends.

Dear Mr. K., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Sincerely, Nick Laurenti Director of Operations

Cool Historical Hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

This hotel was very centrally located in the downtown Durham area. The hotel rooms were very nice, with coffee & nice bathrooms. The staff provided solid service & the art museum aspect was very insightful.

Dear Tommy G., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive constructive & positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Good stay

Customer review rating 4.0/5

Baig S. Families - Confirmed reviews ALL

Nice location very cooperative staff just management need to work on elevators very old very slow

Dear Baig S., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

poor stay

Customer review rating 1.0/5

Stephen Z. Families - Confirmed reviews ALL

room was never made up tv worked sometimes fan motor in refrgerator made alot of noise shower stall extremely slippery i do alot of traveling and not impressed fron t desk was ok

Dear Mr. z., Thank you for taking the time to tell us about your experience at 21c Durham Museum Hotel. I am truly sorry that your experience did not meet your expectations and ours; please accept our deepest apologies. At 21c, we strive to provide a superior service experience for every customer; therefore your feedback is vital to us. Please rest assured we are taking the appropriate measures to address the problem and prevent future occurrence. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a complimentary one night stay, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. We appreciate you taking time from your day to share your feedback, and we hope you will give us (21c or 21c Durham) the opportunity to better serve you in the near future. Sincerely, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 392 reviews 9.1/10 Location
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  • 741 reviews 6.8/10 Service
  • 360 reviews 4.3/10 Comfort
  • 346 reviews 3.5/10 Amenities
  • 319 reviews 3.6/10 Cleanliness
  • 54 reviews 4.1/10 Breakfast

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