21c Museum Hotel Durham 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,613 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,613 reviews

Customer review rating 3.5/5

Mark L. Business - Confirmed reviews ALL

Restaurant staff exceptional.

Dear Valued guest, Thank you for sharing your feedback. While I’m sorry to hear that the room size did not meet your expectations, I’m very pleased to know that you had such a positive experience with our restaurant team. I will be sure to share your kind words with them—they will truly appreciate the recognition. We do offer a variety of room types, and I regret that we were not able to better match you with a space more suited to your preferences. Should your travels bring you back to Durham, we would be happy to assist in selecting a room that provides more comfort and space. Thank you again for your comments, and we hope to welcome you back in the future. Warm regards, Hamid Front Office Manager 21c Museum Hotel Durham

Customer review rating 3.0/5

Morgan S. Friends - Confirmed reviews ALL

I stayed at your hotel over the Easter weekend for BWS(bewhiskered) your staff was very nice and attentive and I have 0 issues with them. We stayed on the 5th floor and the whole floor smelled of mildew/bad air freshener. Sometime between Saturday and Sunday the AC in our room broke. We were sweaty and gross. I thought it might've been from the humidity outside but after grabbing lunch and giving the room time it was still hot. The thermostat was set to 68 yet when I checked the actual tempt of the room it was closer to 80. I went to complain and the lovely staff member, a gentleman I don't remember his name, upgraded us to a suite on floor 8. That room was ice cold and probably the better sleep I had all weekend. When I was driving in it was hard to spot the entrance and could not find a sign until I was walking along the street. The valet being over $10 more than the parking garage was also a bit of a disappointment.

Dear Morgan S., Thank you for taking the time to share your detailed feedback following your Easter weekend stay with us. We truly appreciate your kind recognition of our team’s attentiveness and service; it is encouraging to know they made a positive impression throughout your visit. That said, I sincerely apologize for the discomfort you experienced with the air quality on the 5th floor and the air conditioning issue in your original room. This is certainly not the standard we aim to provide, and I understand how disruptive this must have been to your stay. I am glad our team was able to promptly assist and relocate you to a more comfortable suite, but we regret that the situation occurred in the first place. Please be assured that your comments have been shared with our engineering and housekeeping teams for immediate review and corrective action. I also appreciate your feedback regarding the visibility of our entrance and valet pricing. We understand how important clear arrival guidance and perceived value are to the overall guest experience, and your comments will be taken into consideration as we continue to evaluate these aspects of our service. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a seamless and fully comfortable stay from start to finish. Warm regards, Hamid Front Office Manager 21C Durham

Customer review rating 4.5/5

Crystal W. Business - Confirmed reviews ALL

Great stay with nice rooms and helpful staff.

Dear Guest, Thank you for your kind review. We’re delighted to hear you had a great stay and enjoyed our rooms, as well as the helpful service from our team. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another enjoyable visit. Warm regards, Hamid Front Office Manager 21C Durham

Customer review rating 4.0/5

Theresa W. Business - Confirmed reviews ALL

Everything was great except the lighting in the room. It was very dark

Dear Guest, Thank you for your feedback and for highlighting your overall positive experience, we’re very pleased to hear that everything else met your expectations. I do apologize that the lighting in your room felt too dim. We understand how important a well-lit space is for both comfort and functionality. Your comments have been shared with our team as we continuously look for ways to improve the in-room experience for our guests. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even more comfortable stay. Warm regards, Hamid Front Office Manager 21C Durham

Customer review rating 5.0/5

Catherine B. Families - Confirmed reviews ALL

Beautifully restored bank. Rooms spacious, bed linen cool crisp cotton. Fluffy towels. Soft robes Quiet Wonderful staff@

Dear Catherine B., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you appreciated the spacious rooms, comfortable bed linen, and the attentive service from our staff. Your feedback is invaluable to us. Best regards, 21c Museum Hotel Durham

Other web-users rate our hotel

  • 538 reviews 9.3/10 Location
  • 1,111 reviews 5.7/10 Room
  • 925 reviews 7.9/10 Service
  • 6 reviews 0/10 WiFi
  • 412 reviews 4.6/10 Comfort
  • 399 reviews 3.9/10 Amenities
  • 315 reviews 4.7/10 Cleanliness
  • 69 reviews 5.3/10 Breakfast

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