Dear Michael M., Thank you for your feedback regarding your recent stay. We appreciate your compliments on our location and valet staff. We will take your comments about the entry flow into consideration as we continually strive to enhance our guest experience. Best regards, 21c Museum Hotel Durham

Dear James B., Thank you for your kind words regarding your stay. We are pleased to hear that you found your room comfortable and enjoyed our bar service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, 21c Museum Hotel Durham

Dear Zenong W., Thank you for sharing your feedback regarding your recent stay. We regret to learn that your experience did not exceed expectations and that you did not receive the anticipated benefits associated with your membership. Your insights are valuable to us as we continually strive to enhance our guest experience. Kindest regards, 21c Museum Hotel Durham

Dear Jeffry K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our unique atmosphere, friendly service, and convenient location. Your feedback on the cleanliness and amenities is greatly appreciated. Best regards, 21c Museum Hotel Durham

Gary, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay in the suite and appreciated the food and beverage offerings. Your recognition of Paul and Wally's service will surely be shared with them. We look forward to welcoming you back. Best regards, 21c Museum Hotel Durham

Julie, Thank you for taking the time to share your experience. We sincerely apologize that your stay fell so far short of the welcoming, comfortable experience we strive to provide at 21c Durham. From the service you received to the elevator and plumbing issues, including the unpleasant odor in your room, we understand how frustrating and disappointing this must have been. We’re especially sorry that your interactions with our team added to that frustration. Your feedback has been shared with our leadership team for review, and we appreciate you bringing these concerns to our attention. Warm Regards, 21c Hotel Durham

Tamara, Thank you for sharing your feedback. We’re delighted to hear that our restaurant and front desk teams made you feel welcomed and well cared for. However, we sincerely apologize that housekeeping fell short during your stay. Having to request fresh towels and still find used items left behind is understandably frustrating, and the lack of replenished amenities is not the level of attention to detail we expect. We’ve shared your comments with our housekeeping leadership for review and appreciate you bringing these concerns to our attention. Warm Regards, 21c Hotel Durham

Maura, Thank you for sharing your feedback regarding your recent experience at our hotel. We are sorry to hear that your expectations were not met during your visit, particularly given the significance of your occasion. Your comments will be taken into consideration as we strive to enhance our services. Best regards, 21c Museum Hotel Durham

Christina, Thank you for sharing your experience! We’re glad you enjoyed the unique character of 21c, the comfortable rooms, and the thoughtful service from our valet team. However, we apologize for the confusion surrounding your room assignments and the lack of assistance with your luggage. We understand how important it was for your group to have rooms close together, and we’re sorry the check-in experience fell short of expectations. We also appreciate your feedback regarding the bathroom lighting. Thank you for your kind words overall, and we hope to welcome you back for an even smoother stay! Warm Regards, 21c Hotel Durham

S., Thank you for sharing your feedback. We’re glad you enjoyed the hotel and our desirable downtown location. We also appreciate your comments regarding the fitness area. We’re sorry the temperature was uncomfortable and that some of the amenities provided did not meet your expectations. Your feedback has been shared with our team for review, and we hope to welcome you back for an even more enjoyable stay. Warm regards, 21c Hotel Durham

Adam, Thank you for taking the time to share your experience. We’re sorry that, despite enjoying your room, the service throughout your stay did not meet expectations. We recognize how delayed check-ins, inconsistent valet service, unanswered calls, and missed housekeeping can affect the entire guest experience. These are important concerns, and we’ve shared your feedback with our leadership team for review. We sincerely regret that we fell short of the attentive, thoughtful hospitality we want every guest to experience at 21c Durham. Warm Regards, 21c Hotel Durham

Dear Yash R. B., Thank you for your kind words and perfect rating. We are pleased to hear that you found your stay comfortable and enjoyable. Your feedback is greatly appreciated and motivates our team to continue providing exceptional service. Best regards, 21c Museum Hotel Durham

Alexis, Thank you for your kind words regarding your recent stay with us. We are thrilled to hear that our staff made such a positive impression and that you enjoyed the comfort of our beds. It is always our goal to provide a welcoming atmosphere and a restful experience for our guests. We hope to have the pleasure of welcoming you back in the future. Best regards, 21c Museum Hotel Durham

Robby, Thank you for taking the time to share such detailed feedback. I’m truly sorry that your stay, particularly during such an important weekend as your wedding, was marked by so many frustrating service issues. We clearly did not provide the level of communication, coordination, or care you should have received. I’m especially sorry for the way your room delay was handled. Waiting an hour without clear information about when your room would be ready, followed by conflicting communication regarding your pet and the associated charge, understandably added to your frustration. We also regret the issues you encountered with the valet service, in-room outlets, ice requests, and other room details. Most concerning is the conflicting information you received about room service hours. Being told in advance that service began at 6 a.m., only to discover on the morning of your wedding that it did not begin until 8 a.m., meant you got up unnecessarily early on a day that should have been focused on celebrating. We sincerely apologize for that. Your feedback has been shared with our leadership and the appropriate operational teams for review. There are several areas here where we need to improve our communication and execution, and we appreciate you bringing them to our attention. We’re truly sorry that your wedding stay did not reflect the thoughtful, seamless hospitality we want 21c to provide. Warm Regards, 21cHotel Durham

Sarah, Thank you for such a thoughtful and heartfelt review. It means so much to know that you continue to choose 21c and that the experience feels intentionally curated from the moment you arrive to the moment you leave. Hearing that you share 21c with your friends and colleagues is an especially wonderful compliment. We’re delighted that our front desk team made you feel welcomed, that you enjoyed the jazz brunch, and that our bartender started your stay with such a memorable welcome drink. It’s also wonderful to hear that having Centerfest happening just outside added to the energy of your visit and helped make this stay feel especially rejuvenating. We appreciate you also noting the maintenance and room details that could use attention, including the bathroom sink, bath amenities, and a few items needing a refresh. We’ve shared those comments with our team for review. Warm Regards, 21c Hotel Durham

Dear Spencer K., Thank you for taking the time to share your feedback regarding your recent stay at 21c Museum Hotel Durham. We take all guest comments seriously, as they help us to improve our services and facilities. I sincerely apologize for the issues you encountered during your visit. It is disheartening to hear that the condition of your room and the amenities did not meet your expectations. We strive to maintain a high standard of cleanliness and functionality in our accommodations, and I regret that we fell short in this instance. Additionally, I understand how frustrating it must have been to experience difficulties with our staff and services, particularly regarding the availability of hot water and access to the hotel. We aim to provide a welcoming atmosphere, and I regret that your experience did not reflect this. Your insights are invaluable, and we will use them to evaluate our operations and enhance the experience for future guests. We appreciate your candor and hope you might consider giving us another chance in the future. Best regards, 21c Museum Hotel Durham

Dear Chris M., Thank you for your feedback regarding your recent experience at our hotel. We are delighted to hear that you were pleased with our staff and facilities during your multi-day event. However, we sincerely apologize for the unfortunate incident you experienced with your belongings. It is our priority to ensure that all guests feel secure and valued. Your comments about the follow-up process have been noted, and we appreciate your understanding as we strive to improve our services. Kindest regards, 21c Museum Hotel Durham

Dear William A. T., Thank you for taking the time to share your feedback regarding your recent stay at 21c Museum Hotel Durham. I am pleased to hear that you appreciated the prompt service from our valet team and enjoyed the location of our hotel. I would like to address your concerns regarding the service at the front desk. We strive to provide A. warm and welcoming environment, and I regret that your experience did not reflect this standard. Your comments about the privacy of the balcony and the size of the bed have been noted, as we aim to create A. comfortable and enjoyable experience for our guests. I apologize for the inconvenience you faced with the television options and the confusion regarding the bathroom amenities and sauna access. These insights are invaluable in helping us improve our services and facilities. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for A. more seamless experience. Best regards, 21c Museum Hotel Durham

Jesse, Thank you for taking the time to share your thoughtful feedback. We’re glad that our downtown location, within easy walking distance of DPAC, was a great fit for your visit, and we’re pleased the valet package added value to your stay. We’re sorry, however, that your guest room did not leave the impression we want for 21c. The darker atmosphere, bunched carpet, and overall condition you described are certainly worth our attention, and we’ve shared your feedback with our leadership and operations teams for review. We’re also sorry you didn’t have a chance to explore our contemporary art museum during your stay. The art is such an important part of the 21c experience, and we would have loved for you to discover it. We hope to have the opportunity to welcome you back and provide a stay that better reflects the character and experience we strive to create. Warm Regards, 21c Hotel Durham