21c Museum Hotel Durham - MGallery 4.5 stars

Customer review rating 4.5/5 35 reviews

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21c Museum Hotel Durham - MGallery
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Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • RALEIGH DURHAM INTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bike rack facilities
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

21c Museum Hotel Durham - MGallery

111 North Corcoran Street
27701
durham
united states

Tel: +19199566700

Fax: (+1)9199566701

Check-in from 16h00

Check out up to 11h00

  • By plane

    RALEIGH DURHAM INT At 23km / 14 miles - Shuttle paying

GPS :35.9960597, -78.9017867

Our accommodation(s)

The 125 guest rooms are spacious with high ceilings, large windows, and custom furnishings, providing a respite to the stimulating museum spaces below. Design team preserved the foyer's green marble and silver leaf ceiling and terrazzo floors throughout. All guest rooms include Free WiFi, 42" HDTV Television, Fully Stocked Minibar, Nespresso Coffee Machine, Alarm Clock/Docking Station, Malin and Goetz Bath Amenities, Luxurious Bedding, and Original Artwork.

Deluxe King

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Double Queen

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury King

  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Luxury Double Queen

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe King AccessibleNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 300 sq ft

Deluxe King Accessible Roll In ShowerNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 300 sq ft

Deluxe King Hearing ImpairedNon contractual photo

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 300 sq ft

Deluxe Double Queen AccessibleNon contractual photo

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 340 sq ft

Deluxe Double Queen Accessible Roll In ShowerNon contractual photo

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 340 sq ft

Deluxe Double Queen Hearing ImpairedNon contractual photo

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 340 sq ft
Rooms

Our restaurants and bars

COUNTING HOUSE

Type of cuisine: Regional

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:00 - 09:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COUNTING HOUSE BAR

Non contractual photo

bar and lounge at Counting House is an inviting place to explore the rotating selection of craft beers on tap, sip on housemade cocktails and aperitifs, or enjoy a smart selection of old and new world wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum capacity: 225 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
21c Museum Hotel Durham - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

35 reviews

tripadvisor

TripAdvisor Rating 4.0/5

890 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay

Customer review rating 4.5/5

Josh Couples - 21/01/2021 Confirmed reviews ALL

Staff was awesome! Room was a little smaller than expected, and due to COVID there was no coffee maker, or penguin in the room. Everything was great, I would have liked more info on all the awesome things available to us. The last day of our stay the staff brought coffee up to us, and that was great.

Wonderful staff!

Customer review rating 4.5/5

Pretajorter I. C. Solo - 21/01/2021 Confirmed reviews ALL

I’m a personal shopper and image consultant. I needed a decorative place to photograph some pieces from my wardrobe, and wanted to stay somewhere artsy with a nice bathtub. I checked in late and was too tired to visit the entire museum, however my interaction with Devon at the door, Rob at the desk, and James (I hope I remembered correctly?) at the bar were above and beyond my expectations. The staff has mastered the art of customer service, making me feel very welcome. They were so helpful and complimentary, I didn’t want to leave. Next time, I’m booking a longer stay so I can be sure to visit the exhibits and experience all the other amenities I missed the first time around. Thank you for a beautiful stay.

Interesting, educational and fun with terrific sculptures in the restaurant.

Customer review rating 4.5/5

Anonymous Couples - 20/01/2021 Confirmed reviews ALL

All staff were great, particularly our waiter in the restaurant. We enjoyed the exhibits, especially the terrific animal sculptures in the restaurant, which were phenomenal. Overall the hotel had a very nice atmosphere.

friendly staff, clean room, great location

Customer review rating 4.5/5

Noah Couples - 19/01/2021 Confirmed reviews ALL

strange circumstances under covid but a very pleasant stay

Amazing weekend

Customer review rating 4.5/5

Ben Couples - 18/01/2021 Confirmed reviews ALL

The staff were absolutely phenomenal. From helping us prior to arrival to book spa appointments to the front desk and valet.

Dear Benjamin W., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Thompson Director of Operations

Super convenient and accommodating all around

Customer review rating 4.5/5

Dustin S. Families - 18/01/2021 Confirmed reviews ALL

Ron and Donald were great upon arriving. Rob was extra helpful in finding us a room type that suited our needs. He was also extremely helpful when we requested microwave, refrigerator, and coffee maker. The hotel and staff were extremely inviting and helpful all around.

Dear Dustin S., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Thompson Director of operations

Relaxing experience

Customer review rating 4.5/5

Nancy C. Couples - 16/01/2021 Confirmed reviews ALL

Nice get-away for pandemic break and birthday celebration. Delicious dinner at the Counting House, excellent service, and felt safe during the entire stay. Customer service people were very friendly and accommodating.

Dear Nancy C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Thompson Director of Operations

Not quite there

Customer review rating 4.5/5

Nicole B. Families - 13/01/2021 Confirmed reviews ALL

Having stayed in both the NC and KY hotels, the condition of the towels is consistent...something, I can only assume, you’d find at a Motel 6. They’re truly awful!!! Also, adjusting the room temperature is nearly impossible. If you adjust the thermostat, the results take an hour and are minimal.

Dear Nicole B., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Durham - MGallery. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Thompson Director of operations

Terrific return trip

Customer review rating 4.5/5

James M. Families - 12/01/2021 Confirmed reviews ALL

Great staff, super attentive, everything easy and safe. Our go to spot in Durham!

Dear Brenda M., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Thompson Director of operations

Not as good as Nashville

Customer review rating 4.5/5

Joseph Couples - 11/01/2021 Confirmed reviews ALL

Overall our stay was good. Staff was friendly and helpful. The room had a nice view. But there were only 2 pillows on the king bed and no coffee pot. We had dessert at the restaurant. Creme brulee was delicious but the Pavlova was... if that was the only way it was made, I would never eat it again. I like how y'all leave certain original aspects of the old buildings exposed. The art exhibit was exceptional as expected. Looking forward to staying at the other locations.

Dear Joseph D., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Durham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Thompson Director of Operations

Satisfactory stay

Customer review rating 4.5/5

Cindy D. Couples - 06/01/2021 Confirmed reviews ALL

We were not impressed overall. There were no food/drink services and the area around the hotel was also lacking. The room was very small so for the money paid this hotel was substandard in our opinion.

Dear Cynthia D., Thank you for taking the time to share your comments concerning your stay at the 21c Museum Hotel Durham - MGallery. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, John Thompson Director of Operations

Unexpected charges

Customer review rating 4.5/5

David Business - 31/03/2020 Confirmed reviews ALL

Charged for parking despite having a voucher for host paid parking. Wasn’t a problem when handed to the desk clerk who assured me that the fee was covered. Even after charges appeared on my bank statement and calls were made questioning they were not removed until the host himself called to rectify. Very poor customer service.

Great staff, outstanding room and location

Customer review rating 4.5/5

Anonymous Families - 20/03/2020 Confirmed reviews ALL

the staff is so kind and professional and we love the rooms.....

cool decor, great location and food

Customer review rating 4.5/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

fine. the mini bar, when we checked in, had old opened food in it. and wasn't stocked. I told the front desk. it was never attended to

fine

Customer review rating 4.5/5

Noyb Business - 19/03/2020 Confirmed reviews ALL

it was as expected.

Great stay!

Customer review rating 4.5/5

Raven Couples - 19/03/2020 Confirmed reviews ALL

We chose this hotel because it was in a great location. We were seeing a show at the DPAC and it was a quick walk right over. Not only was the hotel staff stupendously friendly, everything was clean, exotic, and beautiful. I highly recommend a stay here. My husband and I enjoyed ourselves, so much we are solely planing a small vacation in Durham just to return to this hotel.

Good Stay

Customer review rating 4.5/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

Good. However I didn’t like that the cleaning service touched my bag and zipped it up as well as put some of my clothes in a laundry bag

Another great experience

Customer review rating 4.5/5

Ben Couples - 18/03/2020 Confirmed reviews ALL

We stayed at the hotel as part of a wedding block this time. This was our first experience with events at the hotel and we were very impressed with the staff, the spaces, and your ability to host great events. As always the entire staff was excellent during our stay, the Counting House was one of the best meals we had in town, the room was exactly what we needed and all of our needs were addressed quickly and effectively. 21c Durham is in my opinion the best hotel in the Downtown area.

Good downtown location

Customer review rating 4.5/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Stayed one night, pleasant check-in staff, but had to wait quite awhile in line.

Good stay

Customer review rating 4.5/5

Brie Business - 14/03/2020 Confirmed reviews ALL

The place was nice and clean and just beautiful ! Great view and center of everything walking distance !

Our most recent 20 reviews

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