21c Museum Hotel Durham 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,618 reviews

21c Museum Hotel Durham - Image 1
21c Museum Hotel Durham - Image 2
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,618 reviews

Customer review rating 2.0/5

Lindsay E. Families - Confirmed reviews ALL

Stay 6-5-2026: AC did NOT work in our room or for another guest checking out at the same time. Bedding was bleached and clean but a little scratchy. The dinning overhead light did not work. In great need of updating. The shampoo bottle that stays in the room had the previous guest hair on it. No ice machine for guests use. I had to call the front desk twice and after an hour we finally got our ice. Front desk staff were very friendly and the valet guy was excellent! Location was great but I would not stay here again.

Dear Lindsay E., Thank you for taking the time to share your feedback regarding your recent stay with us. I apologize for the inconveniences you encountered, including the air conditioning issue and the cleanliness concerns with the shampoo bottle. We strive to maintain high standards in our accommodations, and your comments will be reviewed with our housekeeping team to ensure better attention to detail. I appreciate your kind words about our front desk and valet staff, as they are dedicated to providing excellent service. While we currently do not have an ice machine available for guest use, I understand the importance of timely service and will ensure your experience is communicated to our team. We appreciate your feedback and hope you will reconsider staying with us in the future. Best regards, 21c Museum Hotel Durham

Customer review rating 5.0/5

Dean M. Couples - Confirmed reviews ALL

We got upgraded to the Penthouse! Best stay ever!

Dear Dean M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your upgrade to the Penthouse and that it contributed to a memorable experience. Goodbye, 21c Museum Hotel Durham

Customer review rating 5.0/5

Jaquena B. Families - Confirmed reviews ALL

The experience overall was great.

Dear Jaquena B., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your experience was enjoyable and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best Regards, 21c Museum Hotel Durham

Customer review rating 4.5/5

Lisa B. Business - Confirmed reviews ALL

I traveled to the 21c Museum Hotel Durham for business trip. I was upgraded to a comfortable suite, about which my only complaint is three of the four large windows looked directly out onto the roof and AC units of an adjacent building, which essentially meant keeping them closed during my entire stay. Other than that, the room (and bed) was very comfortable and I was delighted to find slippers tucked into the lux hotel robe. Slippers are common in hotels in Europe and Asia but in my experience, not the U.S. and so this was a plus, as were the chocolate goodies in my room. Yum. I very much enjoyed the staff, who were warm and friendly, Jim, the HVAC tech was a delight, whom I saw several times and the restaurant staff were great! They were short of staff but very intent on taking good care of me and I appreciated it. The food in the restaurant and delivered via room service was first rate. I miss those grits! Last, but not least was the art in the hotel. I LOVED the art and loved the experience of being surrounded by provocative and beautiful art throughout the hotel. It definitely elevated my stay and distinguished it (I travel a lot, particularly internationally, and stay in lots of hotels) from other hotels.

Dear Lisa B., Thank you for taking the time to share your experience at 21c Museum Hotel Durham. We are delighted to hear that you found your stay to be comfortable and enjoyed the unique art installations that set our hotel apart. It is wonderful to know that you appreciated the amenities provided in your suite, including the slippers and chocolate treats. We understand your concerns regarding the view from your room, and we recognize that aesthetics can significantly impact one’s experience. Our team is committed to ensuring that each guest feels comfortable and satisfied during their stay. Furthermore, we are pleased to hear that you found our staff to be warm and attentive, even during a period of staffing challenges. Your positive remarks about the restaurant and room service are greatly appreciated, and we will certainly pass on your compliments to the team. We thank you again for your feedback and hope to welcome you back to our hotel on your next visit to Durham. Best regards, 21c Museum Hotel Durham

Customer review rating 4.0/5

Andrew K. Families - Confirmed reviews ALL

No ice available

Dear Andrew K., Thank you for your feedback regarding the availability of ice during your stay. We appreciate your understanding and will certainly take your comments into consideration as we strive to enhance our guest experience. Best regards, 21c Museum Hotel Durham

Other web-users rate our hotel

  • 551 reviews 9.1/10 Location
  • 1,104 reviews 5.7/10 Room
  • 924 reviews 7.8/10 Service
  • 7 reviews 0/10 WiFi
  • 404 reviews 4.5/10 Comfort
  • 384 reviews 4.1/10 Amenities
  • 308 reviews 4.8/10 Cleanliness
  • 73 reviews 6/10 Breakfast

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