21c Museum Hotel Durham

Customer review rating (ALL Rating) 3.8/5 1,427 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

COUNTING HOUSE

The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,427 reviews

TripAdvisor Rating  4.0/5  946 reviews

Great Art Hotel, Needs Some Attention

TripAdvisor rating 3.0/5

R3411LZdans TripAdvisor review

When we checked in, the desk clerks were very friendly. The car valet was also very friendly. On entering the hotel, we noted that two of the four elevators were not in service. When we got to our room, the shades were lowered and we raised them with the chains on the shades. When we went to lower the shades, the chain broke on one of the shades. As it was late, we reported it to the front desk the next morning, along with reporting that the bathroom sink was draining very slowly. Both of these issues were fixed by the time we returned to our room later in the day. The drawer on the night stand next to the bed was broken and had been glued shut. The other side of the bed nightstand drawer opened and closed as it should have. We tried to use the barrel shaped refrigerator, but we eventually noticed that it had been unplugged from the wall. We plugged it in and noted a constant noise from it. This is obviously why someone, perhaps the previous guest, had unplugged it. This was reported to the front desk and never fixed during our stay. The room needed a refresh. The furniture was old and worn, and the TV should have been mounted on the wall. There was no safe in the room, which is unusual today. During our stay, we were gone from our room for most of each day attending our convention which had brought us to Durham. When we returned about 4:00 p.m., the room had not been cleaned. We were very tired, and we had to ask the maid in the hall to clean our room. After sitting downstairs for 30 minutes, we returned and the room was clean. The day before we checked out, we contacted the front desk and asked for a 12:00 check out, instead of the 11:00 a.m. check out. We were advised by Amy, the front desk clerk, that she would allow us an 11:30 check out and to contact her the next morning to see if a noon check out was possible. On the morning of check out, we contacted Amy, and she very harshly explained to me that it was not possible to extend past the 11:30 check out she had already given us. This was unfortunately, our last interaction with the staff from 21c Museum Hotel, causing us to leave on a bad note. The art in the hotel is very interesting as are the basement vault and the mezzanine restrooms. The staff in the restaurant could not have been nicer regarding the art displayed there. Overall, the stay was fine.

LOVED IT

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great staff and great facility!

Dear Gregory D., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Great staff

Customer review rating 4.0/5

Katharine Business - Confirmed reviews ALL

I always enjoy 21C hotels with their cool, boutique feel. This one could use some minor overall maintenance - sink was slow to drain, door closed so forcefully it was nearly impossible not to slam, shower door glass misaligned, shade pull fell apart, gym was hot, water in gym was hot) but the staff was very pleasant and overall things were fine.

Dear Katharine M., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. If you are willing to give 21c Durham another opportunity in the future please email me directly at ni… I would like to personally assist booking your hotel reservation, offering a complimentary one night stay, along with a complimentary upgrade (based on availability), and if Counting House services are required, I can assist booking reservations for you as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

Horrible Stay

Customer review rating 0.5/5

Kris W. Families - Confirmed reviews ALL

Booked 2 rooms, ended up in one room. Was told we would be responsible for paying for connecting rooms for noise. Turn thermostat up over 80 degrees in room. Front desk wanted to argue and would not answer why she had control of the thermostat in room. The next day I was confronted by management about the issue that occurred earlier that morning. Management was rude and wanted to be combative about why I was upset and how I reacted. After I had explained how I was treated.

Dear Mr. W., Thank you for taking the time to post a review & provide your feedback. We are sorry that you did not enjoy your stay, however we have to take into consideration all of our guests satisfaction and there were numerous complaints received that night due to the noise disturbance originating from your room. We enforce a zero tolerance policy regarding unruly or perceived intimidating behavior towards our teammates, especially towards the female overnight supervisor who reported the interaction and uncomfortable experience to management the following morning. Although we are happy to see our guests enjoying evening time festivities within reason, this is not a party hotel and is of course this why, you were encouraged the depart by the Manager on Duty the following day. Wishing you the best of luck in your future travels. Michael.

Well located, very nice staff, artwork/museum was very nice to visit.

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Our A/C wasn't working in our first room so they immediately transferred us to another room. However, the receptacles at the bedside didn't work on one side of the bed and the master switch for the bedroom lighting didn't work. The hotel staff and bartenders were very polite and responsive. The sinks in the bathroom were slow to drain and one was unusable. It also was sad that the purple accent lighting around our bath mirror did not work at all in our second room. We simply expected more from 21c since we have been to a few others in the country. We did notify the front desk when we left about these items and they were very appreciative of our comments. I forgot to mention that the A/C in the workout room was non-existent. Devon, who worked the front door/parking garage was awesome and very kind.

Dear Michael B., We truly appreciate you taking the time out of your day to share comments regarding your recent stay at the 21c Durham. It is always a pleasure to receive honest & positive feedback. I will absolutely share your comments with our team. I know this feedback will truly serve as encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one with 21c. Best Regards, Nick Laurenti Director of Operations

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Other web-users rate our hotel

  • 406 reviews 9/10 Location
  • 936 reviews 5.4/10 Room
  • 757 reviews 6.9/10 Service
  • 372 reviews 4.6/10 Comfort
  • 357 reviews 3.2/10 Amenities
  • 320 reviews 3.9/10 Cleanliness
  • 56 reviews 5.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.