21c Museum Hotel Durham 4.5 stars

Customer review rating (ALL Rating) 4.0/5 1,543 reviews

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21c Museum Hotel Durham - Image 1
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111 North Corcoran Street, 27701 DURHAM, United States

Description

Hotel extras

  • AAA Four Diamond hotel that combines contemporary art with luxurious, southern hospitality.

  • 10,500 square feet of exhibition and event space

  • Located in the heart of downtown Durham/City Center close to Duke, DPAC and restaurants.

Our accommodation(s)

Hotel location

21c Museum Hotel Durham

111 North Corcoran Street
27701 DURHAM
United States

GPS:35.9960597, -78.9017867

Telephone
Fax +1 919-956-6701

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

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The culinary team at Counting House celebrates North Carolina's rich heritage of fresh seafood using local, high-quality ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,543 reviews

TripAdvisor Rating  4.2/5  992 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Gary N. Friends - Confirmed reviews ALL

Only suggestion is for folks at reception offer a bit of info upon check in. Was our first time staying there. Light switches, for example, confusing. Where to find early morning coffee. We were told that the water from the tap is unsafe to drink. Really? Devon, the valet, was very helpful, warm, nice.

Customer review rating 0.5/5

Mohammad S. Couples - Confirmed reviews ALL

Light bulb was out. There was a hole in the ceiling. And I got charged 5 dollars at the end of my stay for an unexplained reason.

Customer review rating 5.0/5

Nichola W. Couples - Confirmed reviews ALL

Lovely room, great breakfast, great service. We will be back!

Customer review rating 5.0/5

Tara C. Couples - Confirmed reviews ALL

Everyone was kind and helpful

Customer review rating 2.5/5

Kendra B. Solo - Confirmed reviews ALL

I booked my 2-night stay at 21 C Museum to bring in the new year of 2026. I attended a local Kwanzaa event in downtown Durham, so the location was perfect walking distance. Upon arrival, the check-in process was very long as there was some technical issue with their system, so I had to wait for the system to come back up. My room was on the 3rd floor, which was a decent view. The room was ok, although I was expecting more art and décor considering that this a museum hotel. The room was missing creativity, but everything was clean and usable. I was disappointed with the small television and basic cable channels. You cannot stream shows via Netflix, Hulu, etc. The bed was comfortable and there was an extra blanket in the closet. The bathroom was nice, but a bit small. The mirror had cool LED lighting, but one side of the mirror was out. The shower was simply AMAZING. Nice hot water and great water pressure. I was completely relaxed after my shower, and ready for a good night’s rest. During my first night, the window shade on one of the windows would not pull all the way down, so there was a lot of light in the room. The following morning, I went down to the front desk and let a hospitality member know about the shade. They mentioned they would send maintenance up to my room to fix it. When I got back to my room later that night, the shade was not fixed. I’m very disappointed that I slept another night with light from the street streaming into the room. I ventured into the museum gallery, which was a nice touch to the hotel. I was hoping to see more exhibits, but I appreciated the visuals. The elevators in the hotel were VERY confusing. There are elevators that are used for the hotel, and a separate elevator for the gallery and amenities area. The restaurant was very nice. I ended up having a drink at the bar, although the restaurant had not opened. Sherry was a wonderful mixologist and was so friendly and energetic. I had hoped to receive a massage while I there, but there was no availability. I ended up going down to the sauna and steam room. I really enjoyed these amenities. The steam room was fantastic, and I’m so happy it was accessible during my stay. I was also able to get a later check-out, which I appreciated. Overall, I had a good stay at 21 C Museum. The rates can be pricey, so I’m going to book again at a reasonable rate.

Thank you for taking the time to share such a thoughtful and detailed review of your New Year’s stay with us at 21c Museum Hotel Durham. We truly appreciate your candor and the opportunity to reflect on both what resonated and where we fell short. We are delighted that our downtown location supported your plans for the Kwanzaa celebration and that you found moments of genuine relaxation during your stay—particularly the comfort of the bed, the quality of the shower experience, and your time enjoying the sauna and steam room. We are also pleased to hear that Sherry made a memorable impression at the bar; we will be sure to recognize her for the warmth and energy she brings to our guest experience. That said, we sincerely apologize for the inconveniences you encountered. A delayed check-in due to technical issues is never the first impression we strive to create, and we regret the frustration this caused at arrival. Equally concerning is the lapse in follow-through regarding the window shade in your room. We understand how disruptive unwanted light can be to rest, and we are disappointed that this was not resolved after you brought it to our attention. Please know this feedback has been shared with our leadership and maintenance teams to reinforce accountability and ensure better communication and execution moving forward. We also appreciate your perspective on the in-room design, art presence, television offerings, and wayfinding within the building. As a museum hotel, the balance between gallery spaces and guestrooms is an important dialogue for us, and insights like yours help guide how we continue to evolve the experience. Your comments regarding the elevators and amenities access are especially helpful as we work to make navigation more intuitive for our guests. While we regret that a massage was not available during your visit, we are glad you were able to enjoy our wellness amenities and that a late check-out added some flexibility to your departure. Thank you again for choosing to welcome the new year with us and for sharing such balanced and constructive feedback. We would truly value the opportunity to welcome you back and deliver an experience that more fully reflects the creativity, service, and attention to detail you deserve. Warm regards, 21c Museum Hotel Durham

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Other web-users rate our hotel

  • 541 reviews 9.4/10 Location
  • 1,092 reviews 5.6/10 Room
  • 923 reviews 7.5/10 Service
  • 5 reviews 0/10 WiFi
  • 406 reviews 4.8/10 Comfort
  • 400 reviews 3.5/10 Amenities
  • 316 reviews 4.8/10 Cleanliness
  • 68 reviews 5.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.