21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 3,157 reviews

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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,157 reviews

TripAdvisor Rating  4.5/5  471 reviews

Perfection in Chicago!!!!

TripAdvisor rating 5.0/5

Marcos P TripAdvisor review

Helen was amazing!!! So sweet & kind the service was perfect and I will be back!!!! Onyinye was very generous and kind as well that front desk was a joy!!! This is not my first time at this hotel and the service continues to get better and better.

21c Chicago - Class Act... From Art to Pure Relaxation Great Experience

TripAdvisor rating 5.0/5

Debra M TripAdvisor review

My stay at 21C Chicago was amazing...From check in to check out. Helen was phenomenal, she listened, was very informed about the hotel, restaurant & general area. Customer service, Room cleanliness & service throughout my stay was 100/10

Great staff

TripAdvisor rating 5.0/5

Imanol R TripAdvisor review

Amazing staff, they have been super helpful with all my needs for a business trip, from the evening to the day crew. Rooms have great views and breakfast is also great (salmon totally recommended). Andres has been key part in my stay and the receptionists also 10/10.

It was great!

TripAdvisor rating 5.0/5

Kelsey T TripAdvisor review

Fatina was very accommodating and friendly! It was clean and just a cool atmosphere. Easy to get to Michigan Ave. room was comfortable and staff was friendly. I’d book again. I didn’t try the restaurant but it looked good. It was a great price for the value

Good Location But NO Heat In Room

Customer review rating 3.0/5

Martin M. Solo - Confirmed reviews ALL

I Arrived from Texas and checked in to my room on November 1st. The temperature was is in the mid-50s and that evening was supposed to be in the 30s. I was already cold going from Texas and I turned the heat up in the room as soon as I arrived. Two hours later, the temperature in the room hadn’t budged so I called the front desk. They told me the heat and the building has not been turned on! When I ask when they would be turning the heat on, she said they don’t turn the heat on until the mid November. I said this is Chicago, why wouldn’t the heat be on now! The front desk said I’m sorry I don’t know what to tell you. This is an old building. She said she was only able to offer me more blankets so I would be comfortable at night. When checking out I told the front desk my story and asked to speak with the manager. The lady that was checking me out was the manager, and she sincerely apologize because what I was told was not true as far as she knew. I want to know, why would somebody make a story about the heat not being turned on in the building until mid November in Chicago? And, if it was true, why would an upscale four star hotel in Chicago not have their heat on in November!?

Dear Martin M., Thank you for sharing your experience with us, and please accept our sincere apologies for the discomfort and confusion you faced during your stay. We understand how frustrating it must have been, especially with the colder weather. There should never be any ambiguity about basic comforts like heating, especially at this time of year in Chicago. Our team should have provided clearer information and ensured your comfort right away. We’re addressing this with our staff to make sure all team members have accurate details about building amenities and to prevent similar situations in the future. Thank you for bringing this to our attention, and we hope you’ll consider staying with us again so we can provide the warm, comfortable experience you deserve. Sincerely, Onye

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Other web-users rate our hotel

  • 1,453 reviews 9.4/10 Location
  • 1,981 reviews 7.1/10 Room
  • 1,755 reviews 8.1/10 Service
  • 23 reviews 6.1/10 WiFi
  • 800 reviews 7.2/10 Cleanliness
  • 587 reviews 4.3/10 Amenities
  • 85 reviews 6/10 Breakfast
  • 74 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.