21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 3,069 reviews

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21c Museum Hotel Chicago - Image 1
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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

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Room 1

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,069 reviews

TripAdvisor Rating  4.5/5  518 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

James O. Friends - Confirmed reviews ALL

Thank you, James, for your kind words and for taking the time to share your experience. We’re so pleased to hear that you had a pleasant stay and that our team made you feel well cared for. We also appreciate your feedback about the check-in process and card authorization—this is a standard procedure for incidentals, but we understand how it can feel unclear and will work to ensure better communication in the future. We hope to welcome you again soon! Sincerely, Helen.

Customer review rating 5.0/5

Jacobo M. S. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Susan L. Friends - Confirmed reviews ALL

Thank you, Susan, for your detailed and honest feedback. While we’re pleased to hear that you enjoy our location and art collection—and that our security team and housekeeping left a good impression—we’re truly sorry that the rest of your experience fell short of expectations. We sincerely apologize for the inconvenience caused by the AC issue, the cleanliness lapse, and, most importantly, the unsympathetic response from our front desk. This does not reflect the level of care and attentiveness we strive to provide. Your comments have been shared with our leadership team so we can ensure better room inspections and more thoughtful service moving forward. We appreciate your past stays with us, and while we regret that this visit did not meet your standards, we hope you’ll consider visiting us again in the future—if only to enjoy the art in a more seamless experience. Sincerely, Helen.

Customer review rating 2.5/5

Christopher P. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Madison S. Business - Confirmed reviews ALL

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Other web-users rate our hotel

  • 1,449 reviews 9.3/10 Location
  • 1,975 reviews 7.2/10 Room
  • 1,731 reviews 8.1/10 Service
  • 26 reviews 4.5/10 WiFi
  • 823 reviews 7/10 Cleanliness
  • 586 reviews 4.3/10 Amenities
  • 323 reviews 8.2/10 Food
  • 78 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.