21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 3,150 reviews

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55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,150 reviews

TripAdvisor Rating  4.5/5  456 reviews

does not live up to expectations

Customer review rating 1.5/5

Kelsey Solo - Confirmed reviews ALL

bed was not comfortable, room amenities were shabby at best, got food poisoning from restaurant food

The room was very nice and the location was good for my needs.

Customer review rating 4.0/5

Maria S. Business - Confirmed reviews ALL

I enjoyed the hotel except for the elevators. They were slow to arrive and crowded.

Funky

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We loved the location, funky art museum feel to the entire hotel, and friendly staff. But upon check in we were told that one of the 2 elevators did not work (our room was on the 7th floor) but that we could use the service elevator (which we and other guests used throughout our stay). Also the shade did not go up in our room so it was dark. That didn’t bother me because we were out touring the city, but it bothered my boyfriend who would’ve preferred to have seen light outside and the street scene.

Chicago Vacation

Customer review rating 3.0/5

Catherine Couples - Confirmed reviews ALL

I appreciate your requesting feedback on our stay at 21c this past week. While overall, our experience was positive, some missteps prevented us from enjoying your hotel to its full potential. 1) Our room, #813, was a little shabby. One of the cabinet doors was falling off the hinges making it difficult to access the mini-fridge. I reported this on the first night of our stay with no action to repair. The second time I reported it, there was an offer to fix it, but by then, our visit was almost completed and I declined. 2) No washcloths were provided on two occasions. The housekeeper was gracious in giving us some when requested, but I would think those would be included each day with the changeover of bath linens. 3) The staff were, for the most part, kind, but their hearts weren’t in it to make our stay exceptional. 4) One of the elevators was inoperable for almost our entire stay. No explanation, apologies, or alternate options were offered. 5) What is the Urban Experience Fee?

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Safe did not work. Door did close all the way.

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Other web-users rate our hotel

  • 1,458 reviews 9.4/10 Location
  • 1,986 reviews 7.2/10 Room
  • 1,778 reviews 8.1/10 Service
  • 24 reviews 4.8/10 WiFi
  • 801 reviews 7.3/10 Cleanliness
  • 569 reviews 4.8/10 Amenities
  • 87 reviews 6.7/10 Breakfast
  • 52 reviews 9.9/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.