21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 3,170 reviews

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Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

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Room 1

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  3,170 reviews

TripAdvisor Rating  4.5/5  499 reviews

Management Issues

Customer review rating 3.0/5

John Couples - Confirmed reviews ALL

Dear John B., Thank you for sharing your experience with us. We sincerely apologize for the disruption caused by the late-night repairs. While addressing the water damage was necessary, we completely understand how frustrating it must have been to go through that without prior communication or the option to relocate. This is not the experience we want for our guests, and we regret that we fell short in keeping you informed. Your feedback is extremely valuable, and we will use it to improve our communication and guest accommodations in situations like this. We truly appreciate your kind words about our cleanliness, comfort, and staff, and we hope to have the opportunity to provide you with a much better stay in the future. Sincerely, Helen.

The Perfect Stay

Customer review rating 5.0/5

Norvin Couples - Confirmed reviews ALL

Dear Norvin A., Thank you for your wonderful review! We are thrilled you had the perfect stay and enjoyed our art museum and elegant, clean accommodations. We hope to welcome you back soon Sincerely, Helen.

Customer review rating 2.5/5

Kim N. Couples - Confirmed reviews ALL

Dear Kimberly N., Thank you for sharing your feedback. We're sorry to hear that your stay did not meet expectations. We regret that the room size and view were disappointing and that you experienced issues with odors in the hotel. Your comments are valuable, and we will address these concerns with our team to improve our guests' experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Helen.

Easy access, laid back atmosphere

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Dear Jennifer J., Thank you for your kind words! We're delighted you enjoyed our friendly staff, fabulous restaurant, and welcoming atmosphere. We’ll be sure to pass your appreciation along to Anthony! We also appreciate your feedback regarding free coffee and will share it with our team. We hope to welcome you back soon! Sincerely, Helen.

Such a relaxing stay

Customer review rating 5.0/5

Tamara K. Couples - Confirmed reviews ALL

Dear Tamara K., Thank you for your kind words! We're delighted you and your partner had another amazing stay, enjoyed the comfortable room with a great view, and had a wonderful breakfast at Lure. Your appreciation means a lot to our team. We hope to welcome you back soon for another relaxing visit. Sincerely, Helen.

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Other web-users rate our hotel

  • 1,455 reviews 9.4/10 Location
  • 1,982 reviews 7.2/10 Room
  • 1,732 reviews 8.1/10 Service
  • 25 reviews 4.4/10 WiFi
  • 808 reviews 7/10 Cleanliness
  • 590 reviews 4.6/10 Amenities
  • 85 reviews 6.5/10 Breakfast
  • 62 reviews 9.7/10 Sustainability

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