21c Museum Hotel Chicago

Customer review rating (ALL Rating) 4.3/5 3,114 reviews

Best price
guarantee
21c Museum Hotel Chicago - Image 1
21c Museum Hotel Chicago - Image 2
21c Museum Hotel Chicago - Image 3
21c Museum Hotel Chicago - Image 4
55 East Ontario Street, 60611 CHICAGO, United States

Description

Hotel extras

  • Voted 2023 Top Chicago Hotels by Condé Nast Traveler and Travel + Leisure.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Sleep at a contemporary art museum.

  • A hotel inspired by the arts.

Our accommodation(s)

Hotel location

21c Museum Hotel Chicago

55 East Ontario Street
60611 CHICAGO
United States

GPS:41.893187, -87.625776

Telephone
Fax +1 312-337-7217

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

Lure Fishbar

Lure Fishbar is a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,114 reviews

TripAdvisor Rating  4.5/5  517 reviews

Great location and Pleasant stay

Customer review rating 5.0/5

Ade A. Business - Confirmed reviews ALL

Great location and Pleasant stay

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The hotel’s location is great. Everything is within a short walking distance (shopping, restaurants, sightseeing). The check-in and check-out experience was efficient and pleasant. I appreciated the luggage storage and the refillable water bottles that were provided. The hotel has a nice gym. I wish the bikes were in working order. I was looking forward to using the peloton bike. Overall, it was an enjoyable stay in a beautiful hotel. I liked the artwork. The penguins were cute. I was tempted to bring a plush penguin home from the gift shop.

Dear Lissette, Thank you for the lovely review! We\'re so glad you enjoyed our location, amenities, and playful touches like the penguins. We appreciate your feedback about the Peloton bike and will follow up with our team to ensure it\'s addressed. It was a pleasure having you, and we hope to welcome you back to 21c Museum Hotel Chicago soon—maybe with a plush penguin in hand next time! Sincerely, Helen.

Great Location and Service

Customer review rating 5.0/5

Matia Business - Confirmed reviews ALL

The stay was excellent. Great reception service, lovely and comfortable room (nice touch adding a Nespresso machine!), and a delicious restaurant downstairs. Highly recommended if in the area.

Dear Matia, Thank you for the glowing review! We\'re thrilled to hear you enjoyed your stay—from our reception team to the comfortable room and delicious dining. Your special shoutout to the bar team means a lot, and we’ll be sure to pass it along. We appreciate the recommendation and hope to welcome you back to 21c Museum Hotel Chicago soon! Warm regards, Helen.

Customer review rating 1.5/5

Na Business - Confirmed reviews ALL

Overall, I was very disappointed with the stay. I have stayed at the 21C in Cincinnati and Nashville and found them excellent. The room was generally good but simple maintenance issues listed below left me feeling like this is a low-rate version of the 21C brand. The biggest issue in the stay was the attitude of the restaurant staff, i visited the restaurant at 7:15 am, there was literately not a single person there. The manager was sat at a table with his back to the reception counter. A server appeared from the kitchen, and I asked for a takeaway coffee. I had been presented a 21% discount voucher by the front desk the night before which i asked whether it could be used for breakfast and was advised yes. When I presented the voucher for the coffee I was told that it wasn't valid and i would need to ask the manager, as it was only applicable to dine in. As i tried to continue the conversation with the server I was interrupted and given a torrent of reasons why the server got into trouble for honoring a voucher the day before. I told the server to keep the coffee, and I would leave it, to which I received "enjoy your day !!!!" This might sound trivial, but why have your front desk made such a song and dance about the discount voucher and then have such a poor attitude from the restaurant staff, it was a coffee not a bottle of champagne and all the situation has done is mean I will not use this hotel again.

Dear James, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered during your stay, especially the frustrating experience in the restaurant and the condition of your room. This is not the standard we aim to uphold, and I completely understand your disappointment, particularly given your positive stays at other 21c properties. Your comments have been shared with both our maintenance and restaurant teams to ensure these concerns are addressed promptly. The confusion around the discount voucher and the way it was handled is especially regrettable, and I apologize for the lack of courtesy you experienced. We’ll be reviewing our communication and service training to prevent similar situations in the future. While I realize this visit left a negative impression, I would appreciate the opportunity to regain your trust should your travels bring you back to Chicago. Sincerely, Helen.

Some Positives, Some Negatives

Customer review rating 3.0/5

Ty Business - Confirmed reviews ALL

The lobby is nice and there is a nice looking restaurant/bar there (I didn't eat there). The hallways are dark and it is an older building with smaller elevators. The gym is big but the Peloton was broken and maybe a treadmill too. The other treads had been used well. Lots of weight machines. Malin & Gaetz bathroom amenities, which is nice. Carpet felt a little on the older end. Bed low, but comfy. Had a small couch and chair in room. Had an extra pillow and blanket in the drawer, the pillow was dirty. Old HVAC system, windows that opened. Room was on the smaller side. Nespresso machine. Drink refrigerator. Regular mini fridge & micro available upon request.

Dear Ty, Thank you for taking the time to share your feedback. We\'re glad to hear you appreciated the lobby atmosphere, our fitness center\'s variety of equipment, and the in-room amenities like the Nespresso machine and Malin + Goetz products. That said, we sincerely apologize for the oversights you experienced, including the condition of the extra pillow, the Peloton and treadmill issues, and the lack of acknowledgment regarding your ALL Silver welcome drink. Your comments are important, and we’re sharing them with our team to ensure these areas are addressed and improved. We value your loyalty to Accor and hope to have another opportunity to better meet your expectations in the future. Warm regards, Helen.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,450 reviews 9.3/10 Location
  • 1,971 reviews 7.2/10 Room
  • 1,734 reviews 8.1/10 Service
  • 25 reviews 4.8/10 WiFi
  • 823 reviews 7.1/10 Cleanliness
  • 593 reviews 4.4/10 Amenities
  • 77 reviews 6.3/10 Breakfast
  • 66 reviews 9.9/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Chicago

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.