21c Museum Hotel Chicago - MGallery 4.5 stars

Customer review rating 4.4/5 36 reviews

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21c Museum Hotel Chicago - MGallery
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+ 22 Services

Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00


Services and practical information
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
  • BreakfastPaying
  • 1 restaurant(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

21c Museum Hotel Chicago - MGallery

55 East Ontario Street
60611 chicago
united states

Tel: +18883459009

Fax: (+1)3123377217

Check-in from 16h00

Check out up to 11h00

  • By plane

    MIDAY INTN At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL At 25km / 16 miles

  • By train

    UNION STATION At 2km / 1 miles

GPS :41.89316, -87.63001

Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King Accessible

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King Accessible Roll-in Shower

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Double

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen Accessible

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

21c Suite

  • Max. number of persons: 4
  • Area: From 92 / 990 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Lure Fishbar- Opening June 2021

Type of cuisine: Japanese

Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
21c Museum Hotel Chicago - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

36 reviews

Nothing, first time with MGallery bad experience

Customer review rating 2.5/5

R. Business - 27/02/2021 Confirmed reviews ALL

No feeling "welcome", no welcome drink, long discussion at reception desk to receive late check-out especially taking into account that hotel was not full. And finally additional 200USD blocked on my card for UNKNOWN reason and still not released !!!!

Wonderful Location. The best staff EVER!

Customer review rating 3.5/5

Jessica Friends - 24/02/2021 Confirmed reviews ALL

The staff is absolutely amazing! So nice and personable and I actually would like to have hung out with all of them! Beds are so comfy, though the sheets are loud when rolling around. It also was very hot on the 17th floor. Great experience and highly recommend! Even in a pandemic!

Great location - friendly staff, quiet sleeping room!

Customer review rating 5.0/5

Kallison Couples - 23/02/2021 Confirmed reviews ALL

The hotel is located in a great area of the city - convenient to everything. The staff was very welcoming and friendly. Our room was on the 8th floor and was really, really quiet!

Great staff Good location

Customer review rating 5.0/5

Ryan Couples - 22/02/2021 Confirmed reviews ALL

the staff were great and there were lots of locations to go eat at around

Good stay

Customer review rating 3.5/5

Coleen Solo - 22/02/2021 Confirmed reviews ALL

The staff was very friendly and welcoming. The only complain I have was the wifi was out on my last day.I was not happy with that.


Customer review rating 5.0/5

Cierra R. Couples - 21/02/2021 Confirmed reviews ALL

The experience of the 21c museum hotel is like no other. My date was impressed beyond her imagination and the studio suite was perfect for a city evening get away on Valentine’s Day. Perfect. Will be saying again.

well located

Customer review rating 4.0/5

Anonymous Couples - 20/02/2021 Confirmed reviews ALL

the guest relations team was very sincere and helpful. Special thanks to Zach in the night shift - so cheerful and polite!

Customer review rating 5.0/5

Gisela G. L. Families - 20/02/2021 Confirmed reviews ALL

Love the front desk ladies and the staff in general

Hotel channel issue

Customer review rating 3.0/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Our stay at the hotel was good. However my husband and I saw on your hotel channel a disturbing video that we shared with the front desk.

No microwave available

Customer review rating 3.0/5

Mara D. Business - 18/02/2021 Confirmed reviews ALL

Was told there were no more microwaves to give out? It was a snow storm and I really did not want to out to get food, so I threw my lasagna away. I will say that the museum experience was amazing, to take a moment away from reality. I would stay here again, but I guess bringing food to reheat is near to impossible.

Good option for downtown Chicago

Customer review rating 3.5/5

Clarissa Couples - 17/02/2021 Confirmed reviews ALL

A renovated hotel that offers good amenities. Great location close to many museums, shops, restaurants. We had a corner suite facing the inner courtyard. The room was spacious and nice. Due to COVID, no housekeeping was provided and we had to ask twice for the trash to be taken and towels to be swapped. Comfy bed and nice shower. Hotel offers discounted parking at a garage nearby. Would consider staying there again.

Very unorganized check-in and check-out process

Customer review rating 1.5/5

Rachel Friends - 16/02/2021 Confirmed reviews ALL

I had 2 rooms booked that I reserved over 2 weeks in advance via Hotels.com. We arrived very early on the 14th knowing it was before the 4p check-in time so I was not surprised that our rooms were not ready and the hotel staff was nice enough to check our luggage. We arrived back at the hotel at 3:45p and there was a long line of people with various needs, some were checking in. We were told that neither one of our rooms were ready so we waited in the waiting area until 4:15p which is when I got up and asked how much longer it was going to be - We had guests coming as well as dinner plans (that we ended up missing!). We were finally checked in around 4:30p but for only 1 of our rooms! We were told that the front desk would call me when the other room was ready and they would bring us the keys - We waited in the room until almost 5:45p and I ended up calling the front desk myself to see how much longer it was going to be - Our dinner reservations were at 6p so we ended up missing those and had to find another spot which was incredibly difficult considering it was Valentine's Day, and the fact that Chicago is reservations-only. The hotel tried to put it back on me saying that we could have still gone to dinner and kept our luggage in the room that we did have, however the whole reason we booked a second room was to surprise some friends of ours with a nice Valentine's Day downtown so I would have liked for them to get settled in their own room and have some champagne setup for them, etc etc. Instead we had to sit around in 1 room just waiting. We finally got the room key for the second room around 6p. While it was nice that the hotel waived the Urban Fee, it also wasn't much and in no way makes up for the lack of organization and planning of the hotel. We are Chicago city natives and live close by to the hotel. We frequently like to staycation here and there, especially at notable and unique hotels in the city since we don't have many excuses to visit them - We also wanted to host a couple of friends who are not from Chicago and this experience was just an overall bust. We will absolutely never book with 21c again.

Great stay

Customer review rating 5.0/5

Stephanie C. Couples - 16/02/2021 Confirmed reviews ALL

Staff was welcoming and helpful. The museum was amazing. The location was perfect and there was a host of activities nearby. GREAT STAY!


Customer review rating 5.0/5

Y. L. Couples - 14/02/2021 Confirmed reviews ALL

Everything is perfect!

Cool interesting place with great service

Customer review rating 4.0/5

Chris R. Couples - 13/02/2021 Confirmed reviews ALL

Stayed for three nights of an in town local Winter honeymoon. Searched for interesting stand outs in Chicago and this made some lists with great reviews. We liked the area and would be excellent when not in pandemic and heart of Winter. Still nice location. Package included parking in safe close professional lot next door. Hotel itself has lots of personality and charm. The very cool social history and art museum on first floors was great. They gave us an upgraded corner suite. Nice layout with plenty of room. Interesting modern decor. Quality features overall. Bedroom was corner with huge windows looking out at the city. Best part. The booking and staff and service experience was really good. Everyone was professional and skilled and very welcoming and helpful. We had to adjust our stay within a severe winter storm and booking connected us with hotel directly and very accommodating. Very well kept and clean and sanitized. Only issue was inability to have any food or drink (no ice no vending nothing) service due to COVID. Not there fault and appreciate the safety focus. But booking said yes to hotel restaurant and room service open but hotel confirmed no upon checking in. Just made all good and drink more challenging. By second day we had a cooler with ice and snacks and had success with good local food delivery but it would be a better experience if you could enjoy the restaurant and room service and at least have some ice (no in room refrigerator). Overall it was expensive (500$) but not overly so for place and quality. Very good experience and nice honey moon with great people.

Very unhappy

Customer review rating 1.0/5

Cathy S. Families - 12/02/2021 Confirmed reviews ALL

Paid an amenity fee and did not have any amenities including a newspaper. Bed was too low to ground and very dark hallways. Absolutely no soda or water available on sight and wet bar and nothing but alcohol and alcoholic mixed in it to drink. Had to leave hotel to get water. No soda available in the entire area.

Great stay

Customer review rating 5.0/5

Anonymous Friends - 09/02/2021 Confirmed reviews ALL

Extremely pleasant staff, beautiful rooms

Dear Samantha R., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Randall Williams

If your going to stay at a hotel during a pandemic, 21c works!

Customer review rating 5.0/5

J. M. Business - 07/02/2021 Confirmed reviews ALL

Second stay at the hotel since the pandemic and what the hotel has going for them is their staff! Marc in sales gets it and from there front desk, security and housekeeping make you feel taking care of when services are extremly limited. Zach at the front desk should be promoted, his customer service had me rebook the the hotel 6 weeks later. He recognized our needs and double down with attention to detail, when we questioned the depleted services during our first stay. Once all the amenities get restored, 21c has the potential to compete with Chicago's elite hotels by simply keeping attentive staff who care about your needs. Rooms are fairly new, so detailed housekeeping will be key in keeping its freshness.

Dear Jabari M., Thank you so much for sharing your most recent experience at 21c Chicago. Thank you especially for your kind sentiment towards our team and Marc and Zach's specific acknowledgment! Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Randall Williams

Great Experience

Customer review rating 5.0/5

Anonymous Friends - 02/02/2021 Confirmed reviews ALL

Friendly staff, very clean and super great location. Parking was amazing!

Dear Aspen H., Thank you so much for sharing your most recent 21c Museum Hotel Chicago experience. It's so great to read that you found our team friendly, our property very clean and ideally located with parking as a plus! If I can ever be of any additional assistance, please do not hesitate to reach out to me directly. Sincerely, Randall Williams

Good stay

Customer review rating 5.0/5

Von Business - 27/01/2021 Confirmed reviews ALL

Everyone was so friendly. The gallery was closed but the art we saw was well appreciated.

Thank you so much for taking the time to share your most recent experience with us. Please accept our sincere apologies for our museum unfortunately being closed due to the safety ordinance. I am however pleased to read that you did have an overall pleasant stay. If I can ever be of any additional assistance, please do not hesitate to contact me directly.

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