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21c Museum Hotel Chicago - MGallery 4.5 stars

Customer review rating 4.5/5 199 reviews

ALLSAFE approved hotel

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21c Museum Hotel Chicago - MGallery
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+ 22 Services

Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 7 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

21c Museum Hotel Chicago - MGallery

55 East Ontario Street
60611 chicago
united states

Tel: +13126606100

Fax: (+1)3123377217

Check-in from 16h00

Check out up to 11h00

  • By plane

    MIDAY INTN At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL At 25km / 16 miles

  • By train

    UNION STATION At 2km / 1 miles

GPS :41.89316, -87.63001

Our accommodation(s)

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Deluxe King

  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King Accessible

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe King Accessible Roll-in Shower

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Double

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen Accessible

  • Max. number of persons: 4
  • Area: From 35 / 377 sq ft
  • Coffee/tea making facilities
  • Mini Bar

21c Suite

  • Max. number of persons: 4
  • Area: From 92 / 990 sq ft
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

Lure Fishbar- Opening June 2021

Type of cuisine: Japanese

Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
21c Museum Hotel Chicago - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

199 reviews

Customer review rating 4.5/5

Ariel G. R. Couples - 04/05/2021 Confirmed reviews ALL

Amazing stay, amazing customer service

I really enjoyed my stay it’s the pandemic they took away some of the things that would’ve been available to us in the way of service.

Customer review rating 4.5/5

Karen S. Friends - 04/05/2021 Confirmed reviews ALL

I really enjoyed my stay it’s the pandemic they took away some of the things that would’ve been available to us in the way of service. Perfect location for us as we went to two museums within walking distance so that was great. Your staff was very pleasant and did their best to assist us in our needs including paper plates paper cups and ice LOL. I particularly loved the museum within the hotel very refreshing.

Amazing experience

Customer review rating 5.0/5

Bianca N. Solo - 04/05/2021 Confirmed reviews ALL

My first time staying here and it was amazing. Robes, a mini bar and such a beautiful room.

great location, great stay!!

Customer review rating 5.0/5

Tiara C. Friends - 04/05/2021 Confirmed reviews ALL

had an easy check in & check out experience. hotel was very informative & even went out their way to print out instructions for my friends grandma to get to her next destination. super polite & warm welcoming.

fantastic location. Brand new, so everything nice.

Customer review rating 4.0/5

Kari Couples - 03/05/2021 Confirmed reviews ALL

Comfy. Only complaint. No coffee! If there is not daily service, need to figure out how to replenish coffee in room. We stayed 2 nights & only 1 day left in room. Also paper cups!! Only 2 with coffee service. No cups in bathroom. A simple fix.

Good stay

Customer review rating 4.5/5

Anonymous Families - 03/05/2021 Confirmed reviews ALL

Staff was helpful and diligent with what we asked for.

Comfortable room, Covenient location

Customer review rating 4.0/5

Ann &. O. Families - 02/05/2021 Confirmed reviews ALL

Girls trip to Chicago. Booked the 2 queen bed room and found it spacious enough for 4 plus my daughter’s mini-dauchsund. Bathroom was spacious. Beds were comfortable. Room Decor was a bit odd- Better lighting, a mirror over the dresser and cell charging on the nightstand were all lacking but needed! Liked the museum atmosphere and gift shop!

Unique and Elegant Art-filled Hotel

Customer review rating 5.0/5

Kelly D. Couples - 02/05/2021 Confirmed reviews ALL

Really enjoyed our stay. The hotel staff were wonderful, the room was perfect and the art in the hotel was unbelievable. We were just a short walk from the Museum of Contemporary Art and other attractions as well as restaurants and shopping.

Well located, comfortable stay

Customer review rating 5.0/5

Anonymous Business - 30/04/2021 Confirmed reviews ALL

Nice

Good stay

Customer review rating 4.5/5

Alan Friends - 28/04/2021 Confirmed reviews ALL

Could have been faster with the room service when requesting items like more cups and towels.

Well located.

Customer review rating 4.0/5

Amber Couples - 28/04/2021 Confirmed reviews ALL

We enjoyed our stay at your unique hotel. We enjoyed the art galleries and the location since it was so close to everything we wanted to visit. We were disappointed there was no regular refrigerator or microwave in our room. We had drinks that we had to stash in the little refrigerator that provided alcohol and some snacks. We also didn't have anyone come in to collect our trash or bring fresh towels while we were out of the hotel for the day. I know it may not seem like a big deal but we have stayed at other hotels which were not as nice and still received fresh towels daily and collected our trash.

Great location

Customer review rating 4.5/5

Joanne L. Couples - 27/04/2021 Confirmed reviews ALL

Staff was friendly and helpful. Rooms are spacious. Shower was wonderful!

Mediocre

Customer review rating 2.5/5

P B. Business - 27/04/2021 Confirmed reviews ALL

Booked through an email link I received as an All Accor member. Free parking advertised but denied upon checking out. No mention on website there is no daily housekeeping, never explained if it was optional or not. Restaurant advertised in solicitation but was closed. Just poor communication and no interest in making the customer feel valued. I enjoy the IBIS brand when traveling in Europe, you get what you pay for and expect. I wouldn’t book 21c again and will earn my loyalty points elsewhere.

Dissatisfied stay.

Customer review rating 1.5/5

Julie T. Friends - 27/04/2021 Confirmed reviews ALL

Overall dissatisfaction. Noise from hallway, bedrooms and street on the 14th floor prevented any rest. Odor of dead mice or extermination. Plus there was no working control of fan or room temperature which not only would have adjusted the temperature for us but would add white noise to offset the above noise pollution.

Great location

Customer review rating 4.0/5

Nancy Couples - 26/04/2021 Confirmed reviews ALL

Corner suite has a spectacular view.

great stay

Customer review rating 4.5/5

M. Couples - 26/04/2021 Confirmed reviews ALL

This stay was part of a package. The staff was very helpful and pleasant.

Very good location; very nice room; helpful staff; very good fitness facilities; would stay again.

Customer review rating 4.5/5

Michael F. Couples - 25/04/2021 Confirmed reviews ALL

See above

Customer review rating 3.5/5

Anonymous Couples - 25/04/2021 Confirmed reviews ALL

My wife sent a complaint to the general manager that went unacknowledged and unanswered.

Very clean and good location

Customer review rating 5.0/5

Michelle C. Couples - 25/04/2021 Confirmed reviews ALL

Nice location and our room was very clean. Plus, they have a beautiful arts and museum to entertain yourself.

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