Customer review rating 4.2/5 962 reviews
ALLSAFE approved hotel
Sleep at a contemporary art museum.
Located in the heart of Chicago just steps from the famed Magnificent Mile.
Unforgetable venues. Unforgetable events.
Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.
Lure Fishbar- Opening June 2021
Lure Fishbar is a a seafood restaurant offering not only the freshest fish selections from around the world but also a complete raw bar with rotating oyster selection, and a world class sushi program.
Check-in from - Check out up to
The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.
Deluxe King Accessible
Deluxe King Accessible Roll-in Shower
Deluxe Two Double
Deluxe Two Queen
Deluxe Two Queen Accessible
Deluxe Two DoubleNon contractual photo
Number of meeting rooms: 7
Maximum capacity: 250 people
Maximum banquet capacity: 160 people
100% genuine reviews from our guestsFind out more
John M. Business - 22/10/2021 Confirmed reviews ALL
The room was fine the service was horrible. I realize the protocol of cleaning every three days but i asked the second day THREE times to have my room serviced and they said they it would done and it never happened until my final day. At least if they weren’t going to do it, tell me, don’t just say yes we will get it done and not do it, I wasn’t looking for lip service. I understand the labor shortage and COVID issues I would have been understanding I’m not an unreasonable person. I work for a global ad agency a couple blocks from your hotel, i had encouraged 4 others traveling with me to stay at this hotel because I have stayed at the James in the past. I will not return to this hotel and also let the person who books our travel to remove your hotel from our recommendation list.
Fascinating Hotel, Kind Staff
Cathryn W. Business - 21/10/2021 Confirmed reviews ALL
I loved the interesting vibe and the way that walking around the hotel was as interesting as many galleries in major cities. The staff truly sets 21c Chicago apart though. I accidentally cut my hand opening a bottle the first night in my room and went down for a band aid. The wonderful women behind the front desk checked on my every day until I left. Their kindness and warmth made your incredible setting feel like home.
Poor service and amenities. Staff inexperienced and unable to solve issues.
Barbara K. Couples - 21/10/2021 Confirmed reviews ALL
We have stayed in the 21C in Oklahoma City and had a wonderful time. We talked up the chain to many friends and were excited to find there was one (well located) in Chicago where we were going for a rare getaway. Upon arrival the key to our room was not available due to a computer glitch. This, was remedied fairly quickly so we didn't think much about it. However, while waiting for our key, we learned that breakfast was not included in our stay. This, despite the fact that the two reservation confirmations I brought with me listed free breakfast as included in our price. We were informed that the hotel restaurant only served dinner and there was no room service. I specifically chose a hotel that included breakfast for the convenience as well as because of the hefty price the Chicago hotels charge. This was a big value we did not receive. The staff thought this was no big deal--just an "I'm sorry and let's move on" attitude. We lost lots of time searching for breakfast restaurants and waiting in long lines because of the visitors that weekend for the marathon. We were also surprised that the total bill was actually charged at the time of reservation and paid by us well in advance. Usually, hotels charge when you show up for your stay. Also, we were not informed that we had to request maid service and so after a long day we returned to an unmade bed and soggy towels from the poorly installed walk-in shower. Lastly, the front desk could not even get us a cab to the airport. This in spite of stopping by the desk the night before the departure to make arrangements. We were assured a cab would be available but that day were told to walk to Michigan Avenue where cabs were more plentiful. We ended up sharing a cab with another guest who had been awaiting assistance longer than we. So, all in all although we have many good memories of our weekend, none were due to 21C. It was a disappointment and a frustration from the start.
Unique hotel in a Great Location
Sarah C. Business - 21/10/2021 Confirmed reviews ALL
This hotel was in an excellent location in downtown Chicago and an easy walk or ride to anything we needed. The art is unique and thought-provoking. I attended with a group for a business function and we utilized the meeting spaces and galleries. The staff was kind and helpful, and the food was excellent!
Julie Business - 21/10/2021 Confirmed reviews ALL
The rooms were great, employees were friendly and attentive, everything was clean and the location was wonderful. I was here for a work meeting and have to say the food was great and conference space was perfect for our group. I would 100% recommend this hotel. Just keep an open mind with the artwork! It was great, just provocative.
Our most recent 20 reviews
In partnership with TripAdvisor