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21c Museum Hotel Chicago - MGallery 4.5 stars

Customer review rating 4.4/5 2,782 reviews
21c Museum Hotel Chicago - MGallery
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Hotel extras

  • Sleep at a contemporary art museum.

  • Located in the heart of Chicago just steps from the famed Magnificent Mile.

  • Unforgetable venues. Unforgetable events.

  • Relax with Art! The Spa at 21c is the perfect place and offers a range of treatments.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Valet parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

To work to halt the spread of COVID-19, we have made the difficult decision to temporarily close our hotel and museum effective March 20, 2020. We'll be back as soon as we can and look forward to welcoming our team, guests, and community at that time.

Hotel location

21c Museum Hotel Chicago - MGallery

55 East Ontario Street
60611
chicago
united states

Check-in from 16h00

Check out up to 11h00

  • By plane

    MIDAY INTN At 20km / 12 miles

  • By plane

    OHARE INTERNATIONAL At 25km / 16 miles

  • By train

    UNION STATION At 2km / 1 miles

GPS :41.89316, -87.63001

Our accommodations

The 297 guest rooms and suites at 21c serve as a sanctuary from the art and activity that fills the galleries and vibrant spaces in and surrounding the property. Designed by Deborah Berke Partners, the rooms have high ceilings, contemporary furnishings, and large windows. The comfortable beds and thoughtful touches, such as plush robes and Malin + Goetz bath amenities, will leave you feeling restored.

Deluxe King

  • Max. number of persons: 3
  • Area: From 0m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Deluxe King Accessible

  • Max. number of persons: 3
  • Area: From 385sq ft
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Deluxe King Accessible Roll-in Shower

  • Max. number of persons: 3
  • Area: From 385sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Double

  • Max. number of persons: 4
  • Area: From 35m²
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen

  • Max. number of persons: 4
  • Area: From 385sq ft
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Two Queen Accessible

  • Max. number of persons: 4
  • Area: From 385sq ft
  • Coffee/tea making facilities
  • Mini Bar

21c Suite

  • Max. number of persons: 4
  • Area: From 92m²
  • Coffee/tea making facilities
  • Mini Bar

Studio Suite

  • Max. number of persons: 3
  • Area: From 41m²
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen Suite

  • Max. number of persons: 2
  • Area: From 550sq ft

Luxury Suite

  • Max. number of persons: 3
  • Area: From 51m²
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Luxury Suite Accessible Roll-in Shower

  • Max. number of persons: 3
  • Area: From 550sq ft
  • Coffee/tea making facilities
  • Mini Bar

Corner Suite

  • Max. number of persons: 3
  • Area: From 60m²
  • Coffee/tea making facilities
  • Mini Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
21c Museum Hotel Chicago - MGallery

100% genuine reviews from our guests

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ALL Rating 4.4/5

2,782 reviews

Customer review rating 4.4/5

Glen C. 02/01/2019 Confirmed reviews ALL

This is my go-to hotel when in Chicago. Over the past years, I've had very pleasant and enjoyable stays at the hotel. The last two occasions, unfortunately the front desk staff (same one on both occasions) was not welcoming, looked bothered and was not very hospitable or accommodating. I had raised this with the front desk manager after the first occasion and also after the second time it happened. I've been coming to this hotel for many years and the experience with this front desk staff member after the second occasion would make me change my mind in the future about staying at The James.

Customer review rating 4.4/5

Peter C. 15/12/2018 Confirmed reviews ALL

Had a great stay. No complaints. Staff was superb. Location excellent.

Customer review rating 4.4/5

Anonymous 09/12/2018 Confirmed reviews ALL

Overall we enjoyed our stay. The bed was comfy & everything was clean although the carpets could use an update especially in the elevators. The staff was pleasant & kindly mailed my phone charger back to me after I left it in the room.

Customer review rating 4.4/5

Robert V. 08/12/2018 Confirmed reviews ALL

Disappointed that the restaurant is now only open limited hours and on a Saturday night the bar was closed at 9:30pm. You used to have a vibrant space and now it's nothing.

Customer review rating 4.4/5

Anonymous 07/12/2018 Confirmed reviews ALL

Great staff and atmosphere!

Customer review rating 4.4/5

John M. L. 07/12/2018 Confirmed reviews ALL

The staff was very helpful and the hotel was well appointed.

Customer review rating 4.4/5

Anonymous 06/12/2018 Confirmed reviews ALL

Very nice hotel centrally located with a friendly staff. I highly recommend this hotel.

Customer review rating 4.4/5

James J. 06/12/2018 Confirmed reviews ALL

Room and furniture were run down and tired. HVAC control was a mess. Room was much too hot. Cold air return register was visibly dirty.

Customer review rating 4.4/5

Karen C. 06/12/2018 Confirmed reviews ALL

Instant coffee in room Uggggg Had to get dress d and go to lobby to get coffee Set my morning off on the wrong foot I was on 17th floor Too warm and i couldnt get the set temp to change so I ended up putting on the air condo These were minor irritations but it did make me consider staying elsewhere next time

Customer review rating 4.4/5

Pete 06/12/2018 Confirmed reviews ALL

Best hotel EVER!!!!!!

Customer review rating 4.4/5

Roger M. 04/12/2018 Confirmed reviews ALL

Great friendly and helpful staff and location was perfect for my needs.

Customer review rating 4.4/5

Morag B. 04/12/2018 Confirmed reviews ALL

Reception staff a bit frosty on check. Nice room, comfortable bed. Kept spotlessly clean. Great location.

Customer review rating 4.4/5

Andy 04/12/2018 Confirmed reviews ALL

Not enough time in my trip to enjoy all of the amenities. Always nice to come back to my very comfortable room.

Customer review rating 4.4/5

Alma B. N. 03/12/2018 Confirmed reviews ALL

The carpet seemd dirty, our ipad at the room didnt work

Customer review rating 4.4/5

Aj B. 02/12/2018 Confirmed reviews ALL

Very nice set-up—loved the extra bed in the media room! Could’ve benefited from more directions of how to set up & utilize. Internet was slow. The sofa was extremely uncomfortable in the room! Housekeeping staff could not have been nicer!! They were so accommodating. Restaurant was great for breakfast—although a little understaffed.

Customer review rating 4.4/5

Diana B. 02/12/2018 Confirmed reviews ALL

The stay was below my expectations for the price we paid. Bed seemed too small for a queen. The Wi-Fi wasn't good enough to watch you tube videos the TV. Some of the front staff seemed grumpy the whole time. We should have been given clear information on the time for daily coffee in the morning or the wine hour, etc at check in.. It says on the website and on the tablet that in room service is on till 10 30 pm. I came down to order something at around 9 pm and was told that the restaurant is closed and the chef had left! The service at the restaurant was very very slow. House keeping did a great job everyday and all in room service we asked for were met pretty quickly.

Customer review rating 4.4/5

Anonymous 30/11/2018 Confirmed reviews ALL

Windows filthy Furniture the most uncomfortable I’ve ever tried to sit on. Couch back much too low and chair tipping. Forward hard to sit on

Customer review rating 4.4/5

Adolfo A. 29/11/2018 Confirmed reviews ALL

Ashley at the front desk is the best. So helpful, polite and courteous. She deserves a raise.

Customer review rating 4.4/5

Kari D. 29/11/2018 Confirmed reviews ALL

The room was dark and dingy. Stained carpet and paint chipping in the room. My parents stayed at The Gwen for a similar price and their room was spectacular compared to ours.

Customer review rating 4.4/5

Peter F. I. 28/11/2018 Confirmed reviews ALL

Great price and eccellent restaurant.

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