Mövenpick Resort & Residences Aqaba 5 stars

Customer review rating (ALL Rating) 4.3/5 835 reviews

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Mövenpick Resort & Residences Aqaba - Image 1
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Mövenpick Resort & Residences Aqaba - Image 4
King Hussein Street, Aqaba, P.O. Box 678, 77110 AQABA, Jordan

Description

Hotel extras

  • On the shores of the Red Sea

  • Adjacent to the historical site of Ayla

  • Private Red Sea beach

  • Health Club, 4 swimming pools

  • "Little Birds Club" children activities centre

Our accommodation(s)

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Hotel location

Mövenpick Resort & Residences Aqaba

King Hussein Street, Aqaba, P.O. Box 678
77110 AQABA
Jordan

GPS:29.53232, 34.999947

Telephone
Fax +962 632034040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  835 reviews

TripAdvisor Rating  4.6/5  4,577 reviews

Customer review rating 4.0/5

Yasmine S. Business - Confirmed reviews ALL

It was a good experience. I think I enjoyed it more at the hotel's branches in another governorate in Jordan and in another country. Maybe this was because there were no activities or events at the hotel, and the sea was closed most of the time without any indication of this in a convenient location for guests, such as the lobby or reception. So, after preparing for a swim, a guest would arrive at the shore only to discover it was closed due to the possibility of something underwater. A faster way must be found to resolve such problems, and made the beach suitable for swimming. A notice stating that the beach is closed should be posted in the hotel lobby or reception. Otherwise, The reception staff were excellent and very helpful and friendly to customers. Likewise, all the cleaning and restaurant staff were kind and friendly. They were the best employees in all branches in terms of good customer service. The in-room dining menu states that prices include tax, but when ordering from the restaurant to your room, the tax is added to the bill. I believe the menu displayed when scanning the QR code in the rooms should be updated to remove this statement or correct the prices to actually include tax. If a resident requests that their room not be cleaned, they should be contacted to arrange for water or other daily necessities to be brought to them each day they do not wish for the room to be cleaned. This is because room cleaning is one thing, and daily necessities are another. It's a good idea to provide a new option for the resident when they choose room cleaning. Some guests are satisfied with a regular cleaning, while others may prefer a deep cleaning. Having a label on their door or in their room will greatly enhance the guest's comfort. Finally, thank you for your attention to customer feedback and your commitment to continuous improvement.

Dear Yasmine, Thank you for taking the time to share such a detailed and thoughtful review of your stay with us. We truly appreciate your kind words about our reception, housekeeping, and restaurant teams. Your recognition of their friendliness and service means a great deal to us, and we will be sure to share your compliments with them. Regarding the beach and sea access, we fully understand how disappointing it can be to prepare for a swim and then find the sea temporarily closed. Please allow us to clarify that sea conditions and underwater safety are factors beyond our control. Closures are implemented strictly for guest safety, which is always our highest priority. That said, we value your suggestion about clearer and more visible communication, such as notices in the lobby or at reception, and we are reviewing ways to improve how we inform guests in a timely and convenient manner. We also appreciate your feedback on activities and events, as well as your constructive suggestions regarding in-room dining menu pricing transparency, daily necessities when room cleaning is declined, and offering flexible room-cleaning options. These are valuable insights, and we are sharing them with the relevant departments for review and possible implementation as part of our ongoing efforts to enhance the guest experience. Thank you once again for your feedback and for acknowledging our commitment to continuous improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Kind regards, Mr. Sami Ounalli General Manager

Customer review rating 5.0/5

Mahmoud H. Business - Confirmed reviews ALL

Dear Hotel Management, I would like to express my heartfelt gratitude to the entire hotel staff for making our stay so enjoyable and memorable. The service, hospitality, and attention to detail were truly exceptional. A special thank you to the room service team for their prompt and courteous service, and to the housekeeping staff for ensuring our room was always clean and comfortable. The hotel's facilities and amenities exceeded our expectations, and the welcoming atmosphere made us feel right at home. Please extend my appreciation to all staff members who contributed to our wonderful experience especially for Mr. Husam bataynih & all front disc member's . We will definitely recommend your hotel to friends and family and look forward to returning one day. Thank you again for your outstanding service. Best Regards, Mahmoud H..

Dear Mahmoud H., Thank you for taking the time to share your positive feedback regarding your recent stay at Mövenpick Aqaba. We are delighted to learn that you found our location convenient and enjoyed the overall experience. Your kind words regarding our staff, particularly Mr. Husam and the room service and housekeeping teams, are greatly appreciated. We take pride in providing exceptional service and creating a welcoming atmosphere for our guests. It is gratifying to know that our efforts have made your stay memorable. We are also pleased that our facilities and amenities met your expectations. Your recommendation to friends and family is the highest compliment we could receive, and we look forward to welcoming you back in the future. Thank you once again for your thoughtful comments. Best regards Sami Ounalli General Manager

Customer review rating 4.0/5

Omar H. Business - Confirmed reviews ALL

It was an amazing stay, i enjoyed most of it The rooms are comfortable and clean, the hotel beach is beautiful. Only things i have that 2 of the pools was not warmed and the housekeeping was not that fast when ordering stuff the room

Dear Omar H., Thank you for your feedback regarding your recent stay. I am delighted to hear that you enjoyed the comfort of our rooms and the beauty of our beach. I appreciate your comments about the pool temperature and housekeeping efficiency; we value your insights as they help us enhance our guest experience. Best regards Mr. Sami Ounalli General Manager

Customer review rating 5.0/5

Georg S. Couples - Confirmed reviews ALL

An amazing lovely hotel with a super friendly staff. I travel a lot but Aqaba Mövenpick is my favorite resort now in the Middle-East. The front desc is very kind and perfect. We got a fruit basket and some Oriental sweets in our room. I allready booked Mövenpick for the Christmas holiday🫡🇯🇴

Dear Georg S., Thank you for your wonderful feedback regarding your recent stay at Mövenpick Aqaba. We are delighted to hear that you found our hotel to be your favorite in the Middle-East and that our staff provided you with a warm and welcoming experience. It is always our pleasure to ensure our guests feel special, and we look forward to welcoming you back during the Christmas holiday. Best regards Sami Ounalli General Manager

A lovely time!

TripAdvisor rating 5.0/5

Zainab J TripAdvisor review

Great experience with helpful staff. The cakes and scones were delicious but for a truly ‘English’ afternoon tea experience strawberry jam is essential!

Dear Zainab J, Thank you for your kind words regarding your experience at Mövenpick Aqaba. We are delighted to hear that you enjoyed our staff's service and the delightful treats. We appreciate your suggestion about the strawberry jam and will consider it for enhancing our afternoon tea experience. Best regards Sami Ounalli General Manager

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Other web-users rate our hotel

  • 276 reviews 9.5/10 Location
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  • 457 reviews 9.3/10 Cleanliness
  • 386 reviews 9.2/10 Breakfast
  • 263 reviews 9.5/10 Beach
  • 207 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.