Mövenpick Aqaba

Customer review rating (ALL Rating) 4.3/5 636 reviews

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Description

Hotel extras

  • On the shores of the Red Sea

  • Adjacent to the historical site of Ayla

  • Private Red Sea beach

  • Health Club, 4 swimming pools

  • "Little Birds Club" children activities centre

Our accommodation(s)

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Hotel location

Mövenpick Aqaba

King Hussein Street, P.O. Box 678
77110 AQABA
Jordan

GPS:29.53232, 34.999947

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  636 reviews

TripAdvisor Rating  4.5/5  4,422 reviews

Bad stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The hotel was disappointing overall. The rooms are very old and lack cleanliness, with worn out furniture and a bathtub that shows clear signs of age and heavy use. It is clear the facilities need significant updates and improvements. On a positive note, the reception staff were very friendly and welcoming, which was appreciated. However, given the condition of the rooms and amenities, I wouldn’t recommend staying here

Dear Farah Hamza Hasan, Thank you for taking the time and trouble to post your review At Movenpick we all take great pride in providing our guests with the highest standards of service, therefore I am very disappointed to learn that we failed to meet your expectations on this occasion. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Thank you for the gift of your feedback and we hope to have the opportunity of warmly welcome you again to Movenpick Resort & Residences Aqaba. Best regards, Sami Ounalli General Manager Mövenpick Resort & Residences Aqaba | King Hussein Street | 77110 Aqaba, Jordan Phone: +962 3 … | Reservation Call Center Phone: +962 6 … movenpick.com/aqaba

Hotel Accommodation Points

Customer review rating 1.5/5

Abdelwahhab H. Business - Confirmed reviews ALL

Hi, unfortunately no points were added to my membership the last time I stayed at the hotel, although points were added for previous stays during this year.

Dear Abdelwahhab, Thank you for taking the time and trouble to post your review At Movenpick we all take great pride in providing our guests with the highest standards of service, therefore I am very disappointed to learn that we failed to meet your expectations on this occasion. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Thank you for the gift of your feedback and we hope to have the opportunity of warmly welcome you again to Movenpick Resort & Residences Aqaba. Best regards, Sami Ounalli General Manager Mövenpick Resort & Residences Aqaba | King Hussein Street | 77110 Aqaba, Jordan Phone: +962 3 … | Reservation Call Center Phone: +962 6 … movenpick.com/Aqaba

Customer review rating 1.5/5

Mohd T. Families - Confirmed reviews ALL

Ac in master room was noisy Even the engineering team repair it by its bad for sleeping

Dear Mohd T., Thank you very much for the time you have given us to share your feedback regarding your recent visit here at The Movenpick Resort & Residences Aqaba. We regret to learn that certain aspects of your stay did not match your expectations based on the ratings you have given us, while we hope that you have a better experience, it is feedback like this that we learn to continuously improve our services in the resort. Thank you so much for sharing this to us, as this will surely help us to identify the areas that we can focus on in order to serve you even better. We hope you give us another opportunity to regain your trust and that we will be able to welcome you again when your travel plans will take you back to Aqaba. Best regards, Sami Ounalli General Manager Mövenpick Resort & Residences Aqaba | King Hussein Street | 77110 Aqaba, Jordan Phone: +962 3 … | Reservation Call Center Phone: +962 6 … movenpick.com/Aqaba

Acceptable

Customer review rating 2.5/5

Khaled A. Business - Confirmed reviews ALL

Very minimal amenities, and breakfast was not full contenantal

Dear Khaled, Thank you for taking the time to complete a survey following your recent stay at The Mövenpick Resort & Residences Aqaba. We value your constructive observation and please rest assured that we are working continuously to develop, and your important feedback helps us a lot to learn the areas that we need to focus on. We hope you give us the chance to serve you even better on your future visit to our resort, we look very much forward to welcoming you again. Best regards, Sami Ounalli General Manager Mövenpick Resort & Residences Aqaba | King Hussein Street | 77110 Aqaba, Jordan Phone: +962 3 … | Reservation Call Center Phone: +962 6 … movenpick.com/Aqaba

Good stay

Customer review rating 5.0/5

Hanan Friends - Confirmed reviews ALL

Quite , cool and peaceful

Dear Hanan A., Thank you very much for taking the time to fill the online survey after your recent visit to our resort. We were very pleased to welcome you and to know from your positive ratings that you enjoyed your time with us, as the satisfaction of our guests is our top priority. We will highly appreciate it if you can spare more time to write us your feedback on the following online channels; Trip Advisor: https://bit.ly/MPAQShareYourFeedback Google English: https://bit.ly/MPAQEngLetUsKnow Google Arabic: https://bit.ly/MPAQAraLetUsKnow Your important remarks will be a gift to all of us as we continue to strive to deliver genuine hospitality to our valued guests like your good self. Follow us in instagram @movenpickaqabacity or facebook at Movenpick Resort & Residences Aqaba to stay connected in our social media updates. We hope to welcome you back to our resort. Best regards, Sami Ounalli General Manager Mövenpick Resort & Residences Aqaba | King Hussein Street | 77110 Aqaba, Jordan Phone: +962 3 … | Reservation Call Center Phone : +962 6 … movenpick.com/aqaba

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Other web-users rate our hotel

  • 305 reviews 9.7/10 Location
  • 710 reviews 8.7/10 Room
  • 1,478 reviews 9.4/10 Service
  • 9 reviews 6.7/10 WiFi
  • 483 reviews 8.8/10 Cleanliness
  • 418 reviews 9.2/10 Food
  • 370 reviews 9.8/10 Beach
  • 276 reviews 9/10 Breakfast

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