Mövenpick Cairo Media City 5 stars

Customer review rating (ALL Rating) 3.8/5 1,248 reviews

ALLSAFE approved hotel

Mövenpick Cairo Media City
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+ 20 Services

Hotel extras

  • Health club and spa

  • Extensive meeting spaces

  • Comfortable rooms with pool view

  • Wide selection of international cuisines

  • Football fields

Hotel location

Mövenpick Cairo Media City

Wahat Road, 6th of October City
Opposite to Mall of Egypt
Elhay Elmotamayez, 12451 POB: 39
 giza
egypt

Tel: +20201006017001

Fax: (+20)238555003

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAPITAL INTL At 65km / 40.39 miles - Shuttle paying

GPS :29.96513, 31.0206

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 3 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 360 rooms
    • No room for people with reduced mobility
    • No family room
    • 64 connecting rooms
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • French
    • English
    • German
  • Laundry / Valet Services
    • Laundromat
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • CAPITAL INTL Additional charge
    • CAI Additional charge
  • Movenpick Cairo Media City Park
    • On site
    • No parking space
    • Private
Well-being
  • Swimming Pool
    • Outside
    • On site
  • Sunshine
    • On site
    • Massage
    • Hammam
    • Thermal Spa
    • Jacuzzi/Whirlpool bath
    • Turkish Steambath
    • Sauna room
Family
  • Services for children
    • Childrens Club for 3 to 6 years

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,740

  • Maximum banquet capacity: 1200 people

Find out more

Our guest reviews for
Mövenpick Cairo Media City

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,248 reviews

TripAdvisor Rating 4.0/5

1,418 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Poor gest service

Customer review rating 1.5/5

Alaa A. Solo - 22/11/2021 Confirmed reviews ALL

- don't respect guest privacy - open room door despite don't disturb signs - not getting iron and iron board in the room despite 3 requests - Wifi doesn't work - very loud - having wedding in the middle of the hotel on the swimming pool with very high noise

Dear Mr. Alaa, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Cairo Media City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mai Guest Relations Team

Nice place with low quality of breakfast and poor customer service

Customer review rating 3.5/5

Mohamed N. Families - 13/10/2021 Confirmed reviews ALL

Receptionists needs customer service training, chef of kitchen responsible for the breakfast needs to be replaced.

Dear Mr. Mohamed, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Mai Guest Relations Team

Stay away if you are coming on business

Customer review rating 1.5/5

Omar N. Business - 05/10/2021 Confirmed reviews ALL

Internet Connection is the worst . Raised the complain few times and nothing really changed . Staff treating the matter like its not a big deal . Replies ranges from utter ignorance "we will call you later" to "bring your laptop and work from the reception" !! . The hotel hosts wedding parties which can stay late , the windows are not sound proof , so good luck trying to work in this environment . The hotel itself as a resort is nice , pool and designated staff are cool and polite .

Dear Omar El N., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Cairo Media City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mariz Guest Relations Team

Amazing location and a very good stay

Customer review rating 5.0/5

Nermin M. Couples - 18/09/2021 Confirmed reviews ALL

Staff were very helpful, friendly and decent specially Mr. Hazem the restaurant manager and Miss Merna from the reception Mr. Hazem helped me in every thing to arrange my surprise anniversary celebration And the staff at the terrassa were so decent and the food was so delicious and good Pool was soo clean, aqua park was so fun, but in my opinion the bucket throwing that amount of water from such hight is so dangerous and hurtful also the small iron hocks in the aqua .. Food in the restaurant was so delicious and various .. hats off to the chef seriously Room was so cozy and relaxing, bathroom was clean . Housekeeping was so helpful I loved the hotel and my stay in every way, thank you for making us happy ..

Dear Nermin M., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariz Guest Relations Team

Good stay

Customer review rating 3.5/5

Boshra M. Families - 07/09/2021 Confirmed reviews ALL

Nice location All thought it toke me a while to find the main entrance even using google maps, the first room I were in was not so good and I would like to thank MR. Mohamed Said to help me find a better room

Dear Ms. Boshra, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Guest Relations Team

Good stay

Customer review rating 3.5/5

Magdy R. Couples - 29/08/2021 Confirmed reviews ALL

Day use of Swimming pool and a room. Pool is very good. Room needed a bit of more care (cleaning...etc)

Dear Mr. Magdy, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mariz Guest Relations Team

Perfect

TripAdvisor rating 5.0/5

DiaaRagab Family - 23/08/2021 TripAdvisor review

Special thanks for Ms.Mai for her every effort to make our stay special and comfortable. Everything was perfect😊 Room was very clean and it soothes my soul Food quality (i prefere the menu over the buffet) was perfect

Dear Precious guest, Thank you for your time to share your feedback with us and for your great review. We are proud to hear that you enjoyed your stay among us. And it was my pleasure to assist and host you, We are looking forward to welcome you in the nearest future. Wish you great day, Mai Guest Relations Manager

Not great

Customer review rating 2.5/5

Anonymous Families - 22/08/2021 Confirmed reviews ALL

Place needs better management

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Cairo Media City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Mai Guest Relations Team

Big name Bad Service

TripAdvisor rating 1.0/5

A-Bakry73 11/08/2021 TripAdvisor review

Problems while checking in, very bad representative at the front desk. No bellboy to help with bags. Reception lobby was very dirty. Rooms are old and dirty Breakfast is very bad in quality and organization of crowd. Response from front office to request were ZERO

Dear Mr. Bakry, We sincerely appreciate the time you spent to share your comments following your visit to our Movenpick Hotel Cairo Media City, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Look forward to welcome you and to have another chance to turn your impression, Wish you great day, Mai Guest Relations Team

Not Bad

Customer review rating 2.0/5

Nader T. Families - 08/08/2021 Confirmed reviews ALL

Well my stay was not bad but my concern for the frond office desk , they don’t have the sense to make the happiness for the guest. It seems they are under pressure and the best answer is No for anything . The pool not clean The room is old fashion

Dear Mr. T., Our main commitment is our guests' satisfaction and our goal, their preference for our hotels year after year, this is why the management team together with all departmental managers, check regularly our installations, revise restaurants' menus and products, undertake regular service trainings so as to ensure the compliance of our high standards of quality as a distinctive feature of our brand; this is why we hope we will have the pleasure to welcome you back on your next visit to our Movenpick Hotel Cairo Media City and encourage you to point out any imperfection if any appears, we commit to do our utmost to make sure that you have a fantastic holiday experience among us. Once again kindly accept our sincere apology, Wish you great day, Mai Guest Relations Team

Very Satisfied ...Very friendly staff

Customer review rating 5.0/5

Abear K. Couples - 13/07/2021 Confirmed reviews ALL

I really Like coming to the Movenpick hotels I always feel pampered with the luxury of the hotels series , I spent my birthday there , and they made me a great surprise by sending me the birthday cake , it was a smart touch from a professional guest relationship . Thank you again

Dear Mrs. Abear, First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at our Movenpick Hotel Cairo Media City, where our goal is to make our home feel like yours. Look forward welcoming you always :) Wish you great day & Happy Adha Feast, Mai Guest Relations Team

Nice Hotel

Customer review rating 4.0/5

Zeiad M. Families - 29/06/2021 Confirmed reviews ALL

I enjoyed my stay with my family in the hotel which includes marvelous pools. However, there are three points have to be considered to raise the service level. First one, I booked pool view room and while I chick in they told me there are no pool view room allowed. It must be mentioned in the web site. Second point related to the variety of the food in the buffet, the first time for me treating movenpick was in aswan, and it was very nice experience and the buffet was Richer than this hotel, So you have to consider the level of your restaurant. The last point was not professional anymore, as there is someone in the restaurant (Dinner) tried to force me to review 5 stars for the hotel on tripadvisor website while It was the first day for me and I cant review the hotel from one day! At all it was very nice experience and I think I will try it another time. Thanks!

Dear Mr. Zeiad, We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Guest Relations Team

Slow Customer Service, and no flexability.

Customer review rating 2.5/5

Mohamed I. E. R. Families - 28/06/2021 Confirmed reviews ALL

The waiting time when calling front desk, and answiring my requests was severly slow, which I didn't face last 2 times I visited the resort, I don't know why. Alos although I understood that there was no space for a flexability with the plan or the price, I was upset from the way of rejection. it sent me a message that, we are not care a bout your reservation, it doesn't mean a lot for us, unlike last time I was in the hotel, the caring was much better. And such small things, make me think twise when I think or rebooking days or recommending the hotels to others.

Comfortable stay in convenient location.

Customer review rating 4.0/5

Gareth R. Business - 21/06/2021 Confirmed reviews ALL

Very good overall. If I have one small observation, the outside waiters/barstaff could be more attentive.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Cairo Media City. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Guest Relations Team

Excellent stay@ Movenpick media city

TripAdvisor rating 5.0/5

nagyy2021 15/02/2021 TripAdvisor review

It was a very good stay at Movenpick media city@ 6th of October, the housekeeping team, reception team and the breakfast team specially Mr. Ahmed El Said and Mrs host Nada Sabry were very cooperative,

Dear Mr. Nagy, Thank you for reviewing your recent stay in our Movenpick Hotel Cairo Media City. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Looking forward to welcome you always, wish you nice day, Mai Guest Relations Team

Amazing Vacation

TripAdvisor rating 5.0/5

Tamerfawki Family - 22/07/2020 TripAdvisor review

As usual, i enjoyed my short vacation at this amazing Hotel. Hospitality is the name of the game. All staff are very friendly, helpful and smiling all the time. Rooms are very clean. Safety and Hygiene measures are firmly undertaken. I want to thank all staff members, especially Mr. George Said (Restaurant Manager), Ms. Haidy and Mr. Mohamed (reception) and Mr. Mohamed (reservation) for their great support.

Dear Mr. Fawki, Thank you very much for sharing this great review of your recent stay at Movenpick Cairo Media City Hotel, We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Looking forward to welcome you in the nearest future to give us chance to make more happy moments, Sincerely, Mai Salah Guest Relations Manager

Mohamed Emad

TripAdvisor rating 5.0/5

mohamedeabdelhakim 10/07/2020 TripAdvisor review

Thank you guys for the amazing service, the hotel is amazing and safe and everything is great, really appreciate getting back to your properties, good luck Accor, BTW I would like to thank omar and also the bar tender the receptionist, they are professional. Thank you ❤️

Dear Mr. Mohamed, Thank you for reviewing your recent stay in our Movenpick Media City Hotel, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Positive review always motivate us to do our best and make use sure that we are on the right way, Looking forward to welcome your good self in the nearest future, Sincerely, Mai Salah Guest Relations Manager

Great stay with great staff

TripAdvisor rating 5.0/5

tamersaadn Business - 07/01/2020 TripAdvisor review

It wasn't my first stay but actually it was the wonderful one where Ms. Mai the guest relation was did her best to make it a different stay and ģive the best practice for the guest relation role. Thanks Mai and Mr.Ahmed the head of restaurant for the efforts did during the stay .

Dear Mr. Tamer, Thank you for your time to share your feedback with us and for your great review. We are proud to hear that you enjoyed your stay among us, it is our honor to have you among us, We are looking forward to welcome you at your second home in the nearest future. Best regards, Mai Guest Relations Manager

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