Pesan informasi

Mövenpick Makkah bintang 5

Catatan tamu Avis 4.3/5 3.338 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini
Kamar 1

Jaminan Harga Terbaik

Bagaimana itu bekerja?
+ 19 Layanan

Keistimewaan hotel

  • Dekat dari Ka'bah

  • Kamar dan suite dengan pemandangan sebagian Ka'bah dan Haram

  • Pengalaman bersantap terbaik

  • Internet WiFi gratis

  • Layanan penyetrikaan dan penatu

Lokasi hotel

Mövenpick Makkah

P O Box 17700 Abraj Al Bait
Makkah 21955
Near King Abdul Aziz
21955 makkah
saudi arabia

Tel: +966125717171

Faks: (+966)12/5717100

Check-in dari 16h00

Check out sampai 12h00

  • Dengan pesawat

    KING ABDULAZIZ INTL Pada 100km / 62 mil

GPS :21.419114, 39.824608

Layanan hotel

Layanan di hotel dan sekitarnya

Check-in dari - Check out sampai

Singkatnya

  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
Layanan katering
  • 4 Restoran
  • 1 Bar
  • Sarapan
    • Layanan kamar Biaya tambahan
  • Room service
    • Kudapan dingin
    • Makanan panas
Akses kursi roda
  • Hotel bisa diakses kursi roda
Perlengkapan Dan Layanan Hotel
  • Informasi hotel
    • 1.027 kamar
    • 4 kamar untuk orang dengan keterbatasan fisik
    • 0 kamar family
    • 588 kamar penghubung
    • 1.027 kamar bebas rokok
    • 31 lantai
  • Bahasa yang digunakan di hotel
    • Inggris
    • Arab
  • Wi-Fi
    • WiFi di area publik
    • WiFi Kecepatan Tinggi
    • WiFi di hotel
    • Internet Kecepatan Tinggi
  • Air conditioner
    • AC
  • Fasilitas untuk tamu berketerbatasan fisik
  • Properti 100% Bebas Rokok
  • Portir
    • Portir
  • Peralatan meja tersedia
    • Mesin semir sepatu
  • Brankas di resepsionis
    • Brankas di resepsionis
Akses ke akomodasi
  • Near the property Biaya tambahan
    • Di dekat properti
    • Umum
Butik/belanja
  • Toko buku
  • Pusat perbelanjaan
  • Toko pakaian
Keluarga
  • Layanan untuk anak-anak
    • Saluran kartun TV
    • Klub Anak untuk 6 - 12 tahun
    • Klub Anak untuk 3 - 6 tahun
    • Area bermain

Akomodasi kami

Lokasi strategis di dekat Ka'bah menjadikan kamar dan suite bintang 5 kami di Mövenpick Hotel & Residences Hajar Tower Makkah pilihan akomodasi populer bagi peziarah di Mekah. 1.027 kamar ber-AC dengan pemandangan luar biasa Kami memiliki 92 Kamar Classic, 125 Suite Deluxe, dan 4 Suite Royal dengan desain dan perabot oriental, menempati 31 lantai. Semua kamar memiliki TV LCD dengan lebih dari 80 saluran internasional, akses internet WiFi gratis, brankas dalam kamar

Ulasan pelanggan kami untuk
Mövenpick Makkah

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

3.338 ulasan

Peringkat TripAdvisor 4.5/5

1.724 ulasan

Ummra

Catatan Tripadvisor 5.0/5

jaafaralhimyary2021 18/10/2021 Ulasan TripAdvisor tersertifikasi

Very disturbing near to other rooms voices passing through the interior doors Need sound proof This happened second time please solve this matter next time keep me better room if it is possible divided walls not wooden doors Thanks

Far below expectations

Catatan Tripadvisor 3.0/5

Climber166989 Family - 16/10/2021 Ulasan TripAdvisor tersertifikasi

It was not clear during reservation that .the breakfast is parcel Breakfast quality and diversity are not compared with hotel brand and usual services. Quality control of facility maintenance is below standard

Very bad experience

Catatan Tripadvisor 1.0/5

muathabukhari 14/10/2021 Ulasan TripAdvisor tersertifikasi

I booked classic king part kaaba view They give me a room with twin bed !! I called many time the duty manager. He said we don’t have room all rooms occupied!!! I can’t do anything. Also when i ask him to join the beds. They don’t do anything just they put the beds beside each other and they keep two blankets and two bed sheet !!! It was very bad experience and i will not come again

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Makkah Visit

Catatan Tripadvisor 4.0/5

Khalifa A 29/09/2021 Ulasan TripAdvisor tersertifikasi

Nice Hotel Good staff convenient location the elevators are spacious clean rooms good room service ...............................................................................................................

Dear Mr.Khalifa Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Reserved King bed and gave me two separate beds

Catatan Tripadvisor 3.0/5

Haitham G 29/09/2021 Ulasan TripAdvisor tersertifikasi

I checked in early because they sent me an email that I can do so, and when I arrived they offered me room with two separate beds instead of King bed that I reserved and said they don’t guarantee a king bed even by 4 o’clock.

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

3

Catatan Tripadvisor 3.0/5

hashimbafakeeh 23/08/2021 Ulasan TripAdvisor tersertifikasi

Everything was fine except for the inside of the room, there is no soundproofing and the noise of the customers next to us was reaching us with a clear and annoying sound that we were unable to sleep with the required comfort

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Not satisfied with the level of services

Catatan Tripadvisor 3.0/5

Passport60706184097 03/03/2021 Ulasan TripAdvisor tersertifikasi

I was applying for upgrade through online application to be charges something around SR 169. To my surprise when arriving to hotel, the receptionist informed me that this is not going to happen because I didn't reply to the e-mail while the e-mail was saying clearly that the acceptance of upgrade will be subject to availability of suite. I am totally unsatisfied because the answer of receptionist was lack of knowledge.

Dear Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Visit to Makkah

Catatan Tripadvisor 3.0/5

MohamedShamaa 03/02/2021 Ulasan TripAdvisor tersertifikasi

Hotel in general is ok, food quality and tasty was below expectations All The plumbing work in the bathroom, the room, and the air conditioning in the room were broken down and were not repaired until the second day after several complaints to the hotel management. During my booking i used 4000 points from my award points but unfortunately during checkin i paid all the amount without cutting the amount of 80 € related to the 4000 points

Dear Mr.Mohammed, Thank you for bringing this to our attention; and we would like to apologize for the inconveniences you faced during your stay. This issue has been forwarded to our accounts department and the amount of SR.366.66 (4000 points) will be refunded back to your account, kindly check your email inbox for more details. Thank you Ahmed Al Hasawi Asst. Front Office Manager

The Perfect Spot for a Spiritual Journey

Catatan Tripadvisor 4.0/5

LAILA A 11/01/2021 Ulasan TripAdvisor tersertifikasi

Very good hotel. Rooms are very clean and comfortable. All staff are friendly and professional! A big shoutout to Mr. Faisal Al- Otaibi and Saad in the front desk for their professionalism and hospitality! I would highly recommend this place to anyone looking for the perfect spot!

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Enjoyable stay

Catatan Tripadvisor 5.0/5

Amr s 27/01/2020 Ulasan TripAdvisor tersertifikasi

The hotel is very clean, the food is good and the service is very good except for the process of check in and check out they take very long time. Its location just close to Haram is amazing. I always stay there and will continue going there.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Adel Baha Guest Relations supervisor Mövenpick Hotel Residences Hajar Tower Makkah

A+

Catatan Tripadvisor 5.0/5

shafi2020 Solo travel - 18/01/2020 Ulasan TripAdvisor tersertifikasi

As my opinion this is one of the most excellent hotel in Mecca for them who visit to perform hajj or Umrah. Everything is perfect. Only to minutes to heram sharif. All needs to know that Movenpick hotel in clock tower

Dear Guest, Thank you for taking the time to write such a review of our hotel and we are delighted to hear that you enjoyed your most recent stay with us. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

Good Experience

Catatan Tripadvisor 4.0/5

adnan39862020 Family - 07/01/2020 Ulasan TripAdvisor tersertifikasi

I would have given 5 stars if I could see smile on the reception staff. They seem to be very serious and way of communication was also without any gestures. A little bit of smile and polite communication can make a difference.

Dear Guest, Thank you for your stay and your time by providing us with your valuable feedback. It was a pleasure to know that you have enjoyed our services during your stay with us. Your word of appreciation motivates us to better our services even further. Moreover, it will be a pleasure to be your host at Mövenpick Hotel Residence Hajar Tower Makkah into your near future visits. Sincerely yours, Ahmed Al Hasawi Guest Relation Manager Mövenpick Hotel Residences Hajar Tower Makkah

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