Mövenpick Aswan 5 stars

Customer review rating (ALL Rating) 4.6/5 401 reviews

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P O Box 62 Elephantine Island, 0 ASWAN, Egypt

Description

Hotel extras

  • Saturdays, Sundays, and Mondays Specials are here!

  • Early Check-in 10:00 AM (subject to hotel availability)

  • Late Check-Out 15:00 PM (subject to hotel availability)

  • Up to 20% SPA Discounts during the Special Days

  • Close to tourist attractions.

Our accommodation(s)

Hotel location

Mövenpick Aswan

P O Box 62 Elephantine Island
0 ASWAN
Egypt

GPS:24.09335, 32.891683

Telephone
Fax +20 97 2454485

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  401 reviews

TripAdvisor Rating  4.6/5  4,745 reviews

Relaxing experience at Movenpick Resorts Aswan Spa

TripAdvisor rating 5.0/5

Sanjay Bhanot B TripAdvisor review

Amazing staff, very friendly and taking care of our requests. My Therapist Ahmed, experienced and taking care pressure points , very polite , had a really relaxing massage. Had a great time at the Spa.

Amazing Sunset at Movenpick - Aswan

TripAdvisor rating 5.0/5

Porter2325 TripAdvisor review

What a fantastic resort. Take a short boat ride to get from the mainland to Movenpick, which sits on its own island in the middle of the Nile River. Luxury resort with all the amenities. We had an excellent time lounging at the pool and taking in the world class sunset. Hamada made our stay even better - super friendly and was focused on my wife and I having the best experience possible. Highly recommend. Thank you to Hamada and the wonderful people at Movenpick!

Poolside Service was Exceptional

TripAdvisor rating 5.0/5

Lindsey K TripAdvisor review

Hamada and Mahmoud from the Pool Bar were fantastic! They made our stay at Movenpick fabulous!!! They took such great care of us on our last day before we left Aswan for our late flight to Ciaro. The food was delicious, Hamada kept us well shaded from the intense Aswan sun. Mahmoud kept the mint lemons coming! A great way to spend our last day after a busy day before of temples and exploring Aswan

Dear M. Lindsey Thank you for taking the time to share your wonderful experience at Mövenpick Aswan. We are delighted to hear that you found our poolside service exceptional and that Hamada and Mahmoud contributed significantly to your stay. It is always our aim to ensure that our guests feel cared for and comfortable, especially during their time by the pool. We are pleased that you enjoyed the delicious food offerings and that our team was attentive to your needs, providing shade from the sun and refreshing mint lemon drinks. It is gratifying to know that you were able to relax and unwind after a day of exploring the historical treasures of Aswan. Your positive feedback is invaluable to us and will be shared with Hamada and Mahmoud, as they will be thrilled to know they made your last day memorable. We hope to welcome you back to Mövenpick Aswan in the future for another fabulous experience. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Customer review rating 5.0/5

Kristian E. Couples - Confirmed reviews ALL

It was a memorable 3 night stay. Special gratitude to Shahd from Guest Relations for accommodating our request - a Panorama room facing the sand dune. Shahd and the housekeeping team worked hard to give us room 1153, our dream room. Room 1153 was exactly like what’s advertised on Movenpick’s website. Mohammed Hassen from Room Service always greeted us with a warm smile in the hallways and when he delivered fruits and sweets. When we had an issue with the soaking tub, Mohammed helped us to call the plumber, Abo El Hassen. The issue was quickly resolved thanks to the two gentlemen. The lady housekeeping manager also always greeted us with a smile and asked us if everything is ok with the room, since we did not have the room cleaned during our stay. She happily replenished our water and small towels. Our interactions at the hallways with the housekeeping staff were also pleasant and professional. Breakfast staff were attentive, making sure food was replenished and used dishes were taken away from the guest tables. They asked every table if guests needed coffee or juice. One suggestion that would make the breakfast experience more pleasant is if the chairs at the balcony area would not have metal scraping the floor high pitched noise, which detracts from an otherwise peaceful morning. Perhaps have rubber or plastic caps to cover each leg of the chairs to prevent making loud noise. Hopefully this would have already been improved on our future stay. We had dinner three times at Mezze, where we had three different fish entrees. We were pleased with Ibrahim’s friendliness and professionalism. On our last night, he reserved our favorite table and made a special molokhia, knowing this was our favorite soup. This level of thoughtfulness from the staff is greatly appreciated by guests. We also had pleasant interaction with Mezze staff Abdel and Ashraf. We used the gym two times during our stay, and appreciated the exercise machines were clean and working well. For safety, please provide a heavier reclinable bench in the weight lifting area, the current bench is light and wobbly. The rubber mat floor also needs to be cleaned. We went for a run around the property two mornings at sunrise. Beautiful, clean, well-maintained garden. The only disappointment throughout our stay was the spa. The Spa front desk lady and man were insistent on cash payment, not only to us but to other guests as well. Both of them did not look happy when we paid by card. During the massage sesssion, the male massage therapist was repeatedly interrupted by other staff, even answered a phone call while massaging with one hand. The female massage therapist did not provide strong pressure despite being asked repeatedly, and also asked the guest for a tip given directly to her, not to the spa front desk. This kind of aggressiveness and lack of professionalism does not live up to the Movenpick standard. We would have had a massage everyday during our stay, but we were turned off with the service we received from the spa staff on our arrival day and declined further spa service. A more serious observation was when the (almost bald, wearing white shirt, was not wearing a name badge) male spa front desk staff entered the female changing locker room twice: once without any announcement, second instance he knocked, announced himself but entered the locker room immediately. If a female guest was changing at that time, she would have had no time to cover up before the male spa staff entered the locker room. The lower bench in the women’s sauna was loose and wobbly, which would be dangerous if a guest stepped on it. When this issue was reported, even showing the problem, to the female spa front desk staff, she gave an unfriendly response. Whereas she was very friendly when she was selling to us the different massage options and when we were booking for a massage. Overall, our stay at Movenpick Asawan was 10 out of 10. Kudos to the staff!

Dear M. Kristian E., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Aswan. We are delighted to learn that you had a memorable three-night experience and that our team, particularly Shahd, Mohammed Hassen, and the housekeeping staff, contributed positively to your visit. Your recognition of their efforts will certainly be shared with them, as it is always encouraging to receive such kind words. We appreciate your suggestions regarding the breakfast area and the gym facilities. Your observation about the noise from the chairs is valuable, and we will take this into consideration to enhance the dining experience for our guests. Furthermore, your feedback on the gym equipment will be addressed with our maintenance team to ensure that we are providing a safe and comfortable environment for our guests. It is disheartening to hear that your experience at the spa did not meet the standards we strive to uphold. We value your insights regarding the service and professionalism of the spa staff, please be informed that spa is a third-party and I assure you that this will be reviewed with the spa manager. Guest privacy and safety are paramount to prevent any occurrences that may cause discomfort to our guests in the future. We are grateful for your overall positive rating and your kind acknowledgment of our staff's attentiveness and thoughtfulness. It is our commitment to provide exceptional service, and your feedback is crucial in helping us achieve this goal. We look forward to welcoming you back to Mövenpick Aswan in the future. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

Customer review rating 4.0/5

Melanie T. Couples - Confirmed reviews ALL

Good

Dear M. Melanie T., Thank you for taking the time to share your positive experience at Mövenpick Aswan. We are delighted to hear that you found our hotel to be a relaxing environment. Our team is dedicated to providing a serene atmosphere for all our guests, and it is gratifying to know that you enjoyed your stay. We look forward to welcoming you back in the future. Merna Emam Director of Guest Experience & Quality Mövenpick Aswan

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Other web-users rate our hotel

  • 419 reviews 9.4/10 Location
  • 599 reviews 8.5/10 Room
  • 1,014 reviews 9.4/10 Service
  • 8 reviews 7.1/10 WiFi
  • 156 reviews 9.2/10 Breakfast
  • 128 reviews 8.5/10 Cleanliness
  • 19 reviews 9.5/10 Bar
  • 9 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.