Dear MAJD A., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Dear Mr. S., Thank you for taking the time to share your feedback with us. We sincerely apologize for the unacceptable delay in delivering your water, coffee, and ice, as well as for not being able to accommodate your request for Turkish coffee. This is certainly not the level of service we aim to provide, and we fully understand your frustration, particularly after having to follow up several times. Your feedback has been shared with the concerned teams for immediate review and follow-up to prevent a recurrence. We truly appreciate you bringing this matter to our attention and sincerely apologize for the inconvenience caused. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Dear Mousa, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not fully meet your expectations. We regret any disappointment regarding the room rates, breakfast selection, noise levels, pool facilities, and valet parking service. Your comments are valuable to us and have been shared with the relevant teams for review and improvement. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future. Sincerely, Pallavi Desai Cluster Director of Rooms - In charge of Operations

Dear ABDULKAREM A. O., Thank you for taking the time to tell us about your experience at the Mövenpick Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to clarify that your original reservation was for a Superior Room, and you were upgraded during your stay to a Junior Suite. We regret if this was not clearly communicated and apologize for any misunderstanding. Please also accept our sincere apologies for the delay experienced during check-out. This matter has been shared with the team to ensure improved efficiency going forward. Additionally, we noted your comments regarding breakfast and the cleanliness and would appreciate it if you could kindly share further details on how we may improve this aspect of your experience. Thank you once again for your loyalty and valuable feedback. We hope to have the opportunity to welcome you back for a more seamless stay. Sincerely, Guillermo Carlos Salvatori General Manager

Dear MOHAMMAD O., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear RAED M., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear MOHAMMED E. A., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Salem A., Thank you for your kind words regarding your recent stay at Mövenpick Jumeirah Lakes Towers. We are delighted to hear that you appreciated our location and the service provided by our team, particularly Mohammed Salah. Your positive feedback motivates us to continue delivering memorable experiences. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Valued Guest, Thank you very much for taking the time to share your positive feedback following your stay at Mövenpick Hotel Jumeirah Lakes Towers. We are delighted to know that you enjoyed your experience with us. Your kind words are truly appreciated and will be shared with our team, as they serve as great encouragement and motivation to continue delivering high standards of service and hospitality. It was a pleasure welcoming you, and we look forward to having the opportunity to host you again in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

عزيزي خالد عبد الله، نعتذر عن تجربتك غير المرضية خلال إقامتك. نحرص على توفير أفضل الخدمات لجميع ضيوفنا، ونتفهم أن الغرفة لم تكن وفق توقعاتك. نعمل بجد لتحسين تجربتك في المستقبل. مع خالص التحية، غيليرمو كارلوس سالفاتوري المدير العام

Dear Emad Alkhlifat, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive remarks about our room service and the professionalism of our reception team. I acknowledge your concerns regarding the room lighting and air conditioning. We understand how important it is for guests to have control over their environment for a comfortable stay. Your suggestion about designated areas for gratuities is also noted, and it will be reviewed for potential implementation. We are continually working on enhancing our facilities, and your feedback on the breakfast variety, lobby space, and updates to the sauna and steam room is valuable. We strive to provide a diverse selection to cater to all tastes, particularly in a hotel of our caliber. Thank you once again for your insights. We hope to welcome you back in the future for an even better experience. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Mohammad Alkhalawaldeh, Thank you for your kind words regarding our excellent services and convenient location. We are delighted to hear that you had a wonderful experience at our hotel. Your feedback is greatly appreciated. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Ayidh, Thank you so much for taking the time to share your excellent ranking and positive feedback regarding your recent stay at Mövenpick Hotel Jumeirah Lakes Towers. We are truly delighted to read that you had such A. wonderful experience, and especially appreciate your kind recognition of our staff. Providing outstanding service is our top priority, and your comments are A. great motivator for the entire team. We look forward to welcoming you back to JLT on your next visit to Dubai. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Ashry, Thank you for taking the time to share your experience and for choosing Mövenpick Hotel Jumeirah. We sincerely apologize that your dining experience did not meet your expectations. Please allow us to share that whenever dinner guest numbers are limited, we offer an à la carte menu instead of a buffet. We also have two outlets serving dinner, and our chefs are always delighted to customize meals to meet the preferences of our valued guests like yourself. We truly appreciate your feedback as it helps us to improve, and we hope to have the chance to welcome you again for a more enjoyable stay. Sincerely, Guillermo Carlos Salvatori General Manager

Dear MOHAMED A. Y., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear ALKHATEEB A., We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Ali, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori General Manager

Dear Hamad, Thank you for choosing to stay with us at Movenpick and for sharing your valuable feedback. We are delighted to hear that you had a good overall experience, and we appreciate your kind words about our staff, efficient check-in and check-out processes, and the quality of our internet service. Regarding your comment about breakfast, we would like to clarify that our breakfast is an international buffet designed to offer a wide variety of options to cater to diverse tastes. Our culinary team strives to ensure a balanced and appealing selection, with some items changing regularly to provide freshness and variety. Additionally, our chefs are always available and happy to accommodate any specific requests you may have to enhance your breakfast experience. Your feedback is important to us, and we will continue to work on providing a more diverse and satisfying breakfast selection. We look forward to welcoming you again and ensuring your next stay exceeds expectations. Sincerely, Guillermo Carlos Salvatori General Manager