Dear Khun Kritpet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Supalak Kangkaya (Beer) Assistant Front Office Manager

เรียน คุณ Kantadech, ขอขอบพระคุณท่านสำหรับรีวิวและคำชื่นชมค่ะ ทางโรงแรมมีความยินดีเป็นอย่างยิ่งที่ท่านประทับใจการบริการของทีม Front Office และ Club Lounge สำหรับข้อเสนอแนะเรื่องการตัดไฟประจำปี ทางโรงแรมต้องขออภัยเป็นอย่างสูงที่ไม่ได้แจ้งให้ท่านทราบล่วงหน้าอย่างเหมาะสม และทำให้ท่านได้รับทราบข้อมูลเมื่อเข้าพักแล้ว ทางเราตระหนักดีว่าการสื่อสารข้อมูลสำคัญล่วงหน้าเป็นสิ่งที่จำเป็นอย่างยิ่งต่อการวางแผนการเข้าพักของท่าน ทางโรงแรมจะนำข้อเสนอแนะนี้ไปทบทวนกระบวนการสื่อสารและการแจ้งข้อมูลสำคัญแก่ผู้เข้าพัก เพื่อให้มีความชัดเจนและทั่วถึงมากยิ่งขึ้นค่ะ ขอขอบพระคุณท่านอีกครั้งสำหรับคำแนะนำ ซึ่งเป็นประโยชน์อย่างยิ่งต่อการพัฒนาการบริการของเรา และหวังเป็นอย่างยิ่งว่าจะมีโอกาสต้อนรับท่านกลับมาอีกครั้งนะคะ ขอแสดงความนับถือ ศุภลักษณ์ คังคายะ ผู้ช่วยผู้จัดการแผนกต้อนรับ

Dear Khun Phongpun S., Thank you for taking the time to share your feedback with us. We sincerely apologise for the shortcomings you experienced during your stay. Thank you for taking the time to share your feedback, particularly regarding the Welcome Drink, ALL Accor benefits, and breakfast charges. Your comments have been shared with our team for further improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you and your family again. Sincerely, A-runchaiy Khamdaeng [Jongrak] Club Lounge Manager

เรียน คุณ Thanida, ขอบพระคุณสำหรับรีวิวของท่าน เราดีใจที่ท่านประทับใจชายหาดที่เงียบสงบและอาหารของเรา และต้องขออภัยที่ห้องพักยังไม่สามารถมอบประสบการณ์ได้อย่างที่คาดหวัง ข้อเสนอแนะของคุณลูกค้าเป็นสิ่งที่เราให้ความสำคัญ และจะนำไปพิจารณาในการปรับปรุงห้องพัก รวมถึงมาตรฐานการดูแลห้องอย่างต่อเนื่อง เพื่อให้การเข้าพักในครั้งต่อไปสะดวกสบายและน่าประทับใจยิ่งขึ้น ขอบพระคุณที่สละเวลาแบ่งปันความคิดเห็น และหวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านอีกครั้งค่ะ ขอแสดงความนับถือ ศุภลักษณ์ คังคายะ ผู้ช่วยผู้จัดการแผนกต้อนรับ

Dear Khun Teeraporn B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Supatra T., Thank you for bringing this matter to our attention. First and foremost, please accept our sincerest apologies for the incident involving the broken glass in your room and the injury you sustained. The safety and well-being of our guests are of the utmost importance, and we deeply regret that this occurred during your stay. We are also very sorry that you felt there was a lack of follow-up communication after the incident. This is certainly not the level of care and attention we strive to provide. We understand how concerning and disappointing it must have been to experience an injury and then feel that your concerns were not adequately addressed. Please be assured that such incidents are taken very seriously. Your feedback has been shared with the relevant departments to review both the circumstances of the incident and our communication process to ensure appropriate follow-up is provided in situations of this nature. Once again, we sincerely apologize for the injury, the inconvenience, and the disappointment caused. We truly value your feedback and regret that your experience fell short of the standards we aim to deliver. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khu Manop W., Thank you for the great review of our hotel! We are glad you enjoyed the overall atmosphere, but we deeply apologize for the disappointing check-in experience regarding your booking details and guest count. This is certainly not the level of service we aim to provide. Please be assured that we have shared your comments with our Front Office team to improve our check-in process and staff communication. We truly hope to have another opportunity to welcome you and your family back for a much better stay. Warm regards, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Patsavee S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Suramate O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Asda S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Krittaphas C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Thawanrat W., Thank you very much for returning to stay with us and for taking the time to share such detailed and thoughtful feedback. As a returning guest who has previously been impressed by our service, we are truly sorry to learn that this stay did not meet the standard you had experienced with us before, especially when travelling with your young child. Please accept our sincere apologies for the inconvenience during check-in and the room arrangements. Regarding the baby cot and extra bed, please allow us to clarify that these items are normally delivered and set up after the guest's arrival. This is because the bed configuration of some room types may change depending on the actual room arrangement, and we aim to ensure that the setup is made correctly according to the room and the guest's requirements. Nevertheless, we understand that in your case, the arrangements were not completed as expected when you first entered the room, and we apologize for the inconvenience caused. We also acknowledge that the room type and bed configuration should have been clearly confirmed with you upon arrival. We are particularly concerned by your comments regarding the dust on the headboard, peeling laminate flooring, and the condition of the door. These are not details we want a guest with a young child to have to worry about. Your comments are very helpful, and we will share them with our Housekeeping and Engineering teams for further inspection and appropriate action. At the same time, we truly appreciate your kind comments about our restaurant, the variety and quality of the food, our swimming pool and safety supervision, our friendly team, and the comfort of our beds. It is wonderful to know that these aspects of your stay still left a positive impression. We also understand your concern regarding the overall quality and your consideration of returning to stay with us or using your vouchers in the future. We sincerely value your continued support and would very much like the opportunity to restore your confidence in us. Thank you once again for sharing your feedback in such a constructive manner. Your comments are important to us and will be used to support improvements across the relevant departments. We hope to have the opportunity to welcome you and your family back and provide you with the experience you remember from your previous stays. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Chutima U., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you had a smooth check-in experience and that our Valet Parking and luggage service teams provided attentive and helpful service. We are especially pleased to know that T55 stood out for you with its excellent service and wide selection of dishes, and that you also enjoyed the food at Red Coral Bar. Thank you as well for your constructive feedback regarding the poolside bar and the breakfast cheese selection. We will share your comments with our Food & Beverage team for their review and consideration, including your suggestion to provide crackers alongside the cheese. Your feedback is valuable to us as we continue to improve our dining experience. We look forward to welcoming you back for another enjoyable stay. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Patpassorn S., Thank you very much for taking the time to share your detailed feedback with us. We are pleased to hear that you enjoyed the beautiful view, clean and comfortable room, and found our hotel to be a relaxing place to stay. We also appreciate your kind comments about our team and the service you received. At the same time, we sincerely apologize that several breakfast items did not meet your expectations. We take your comments regarding the chicken sausage, fish balls, chicken balls, fish dish, noodles, and bacon seriously. Your suggestion regarding tasting and evaluating the dishes before serving is very valuable, and we will share your detailed feedback with our Food & Beverage and Culinary teams for their review and improvement. Guest feedback is important in helping us maintain the quality and variety of our breakfast offerings, and we will pay particular attention to the taste, texture, and preparation of the items you mentioned. Thank you again for your honest and constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable dining experience next time. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Kanokporn M., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the noise from the air conditioner in your bedroom. We will share your comments with our Engineering team for further inspection. Regarding the room amenities, please accept our apologies if the availability of some items was not clear. As part of our sustainability efforts to reduce unnecessary consumption and support our commitment to protecting nature, certain amenities are provided upon request rather than being placed in every room automatically. Our team is always happy to arrange them promptly whenever requested. We appreciate your understanding and your feedback, which helps us improve our communication and guest experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Narumon D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Praotad P., Thank you for taking the time to share your feedback. We are sorry to hear that the standard check-in time affected your experience, especially when travelling with children. Our standard check-in time is 3:00 PM, in line with common international hotel practice. This allows our Housekeeping team sufficient time to thoroughly clean, inspect and prepare each room after the previous guests have checked out, so that it is properly ready for the next arrival. We certainly understand that guests would like to make the most of every moment of their holiday. While we are unable to guarantee an earlier check-in, we are always happy to do our best to provide the room as soon as it is ready. Guests are also very welcome to arrive earlier and enjoy our swimming pool and other resort facilities while waiting. Likewise, after check-out, you are welcome to stay a little longer and continue enjoying the facilities. We therefore regret that the standard check-in time was perceived as limiting your stay, although the timing itself follows normal hotel practice. We hope that, should you choose to visit us again, these options will allow you and your family to enjoy more of your time at the resort and have a truly pleasant experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Nisara R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Pathompong T., Thank you for sharing your feedback with us. We are pleased to know that you had a comfortable stay and that everything was generally satisfactory. We sincerely apologize that the cleanliness of the balcony table did not meet your expectations. We understand that attention to detail is important, and we will share your comments with our Housekeeping team to ensure greater care is given to the balcony area during room cleaning. We truly appreciate your feedback, as it helps us improve our service. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager