เรียน คุณ Phanchanat, ขอขอบพระคุณท่านเป็นอย่างสูงสำหรับรีวิวและความคิดเห็นที่น่าประทับใจ ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ท่านมีความสุขและประทับใจในการเข้าพัก และหวังเป็นอย่างยิ่งว่าจะมีโอกาสต้อนรับท่านอีกครั้งในโอกาสต่อไปค่ะ ขอแสดงความนับถือ ศุภลักษณ์ คังคายะ ผู้ช่วยผู้จัดการแผนกต้อนรับ

Dear Khun Arunwan B., Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our seaside location and received excellent service from our beach staff. We sincerely apologize for the inconvenience caused by the long elevator waiting times, breakfast crowds, limited food selection, and the delay in serving your breakfast order. We understand that the hotel was particularly busy due to the children's school holidays and Sunday holiday period. Nevertheless, we recognize that this should not affect the quality of service and overall guest experience. We also appreciate your comments regarding the inconsistency of the breakfast menu. Your feedback is valuable to us, and we will share it with the relevant teams to review and improve our services. We hope to have another opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Sarinrat T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Chiraprapha L., Thank you very much for taking the time to share your detailed feedback with us. First and foremost, please accept our sincere apologies for the unpleasant musty smell you encountered in several of our rooms. We fully understand how important a fresh and pleasant room environment is to your comfort and overall experience. Due to the high humidity, particularly during the rainy season, there may be several contributing factors, including moisture, air-conditioning systems, or room furnishings. However, we sincerely regret that this affected your stay and did not meet your expectations. Please rest assured that we take your comments seriously and will share them with our Engineering and Housekeeping teams for further investigation and appropriate improvement. Thank you once again for bringing this matter to our attention. We truly appreciate your understanding and hope you will give us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Narupol P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Vitoon S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Nawaporn M., Thank you for sharing your feedback! We’re glad you enjoyed the seaside atmosphere, but we’re sorry that Chocolate Hour didn’t meet your expectations. We appreciate your honest comments about the desserts and will share your feedback with our team as we continue to improve our offerings. We hope to have another opportunity to provide you with a more enjoyable experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Phenprapha S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Panta P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

เรียน คุณวุฒิพงศ์ ศิริวิทยากร, ขอขอบคุณสำหรับความคิดเห็นเกี่ยวกับการเข้าพัก ทางเราดีใจที่ท่านประทับใจพนักงาน อาหารเช้า และสระว่ายน้ำ แต่ต้องขออภัยอย่างสูงสำหรับปัญหาหลายประการที่เกิดขึ้นในห้องพัก ทางเราได้น้อมรับคำติชม และจะนำมาปรับปรุงแก้ไขอย่างเร่งด่วน เพื่อไม่ให้เกิดเหตุการณ์เช่นนี้อีกค่ะ ทางโรงแรมหวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านและครอบครัวอีกครั้ง เพื่อมอบบริการที่ดีเยี่ยมในคราวต่อไปค่ะ ด้วยความเคารพอย่างสูง, อรุณฉาย คำแดง ผู้จัดการคลับเลานจ์

Dear Khun Chonhathailak C. Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay overall, but we sincerely apologize for the disappointing experience you had at our front desk. We regret that the interaction with our team member left you feeling unwelcome and that the service you received did not reflect the warm hospitality and professionalism we strive to provide to every guest. Your comments are taken seriously, and we will share your feedback with the relevant management team for review and follow-up. Thank you for bringing this matter to our attention. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Kanjana P., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, A-runchaiy Khamdaeng Club Lounge Manager

Dear Khun Nukul T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Lalissa P., Thank you for sharing your honest feedback with us. We are pleased to hear that you appreciated our location and the service provided by our team. However, we sincerely apologize that several aspects of your stay did not meet your expectations. We regret the musty smell and aging condition of the room, as well as the strong fragrance at our reception area. We will share your comments with the relevant teams for review. We are also sorry that our breakfast selection fell short of your expectations, particularly regarding the quality and preparation of the dishes. Your feedback will be shared with our culinary team for further attention and improvement. We truly appreciate your comments, as they help us identify areas where we need to improve. We hope to have another opportunity to welcome you back and provide you with a more enjoyable experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Supalak S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Natthapat K., Thank you for sharing your feedback with us. We sincerely apologize that the condition of our facilities did not meet your expectations and left you feeling disappointed. We understand your concerns regarding the age and condition of the hotel, and we appreciate your comments. Please be assured that your feedback is important to us and will be shared with our management team for review as we continue to work on maintaining and improving our facilities. We regret that we were unable to provide the experience you had hoped for and appreciate you taking the time to share your concerns. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Kittimat S., Thank you for taking the time to share such detailed feedback about your first stay at Mövenpick Siam Na Jomtien Pattaya. We are delighted to hear that you enjoyed the warm welcome from our Reception team, the comfort and cleanliness of your Family Suite, the welcome amenities, and especially our water park and spectacular nighttime light show. It is wonderful to know that your son had such an enjoyable experience. We will also share your kind compliments with our lifeguards and the team member who assisted with loading your luggage. At the same time, please accept our sincere apologies for the inconveniences you experienced, particularly regarding the stiff bathroom doors, your expectations of the mini-market items and Fisherman's Buffet, and the temperature and selection of the food. We appreciate your honest comments and will share them with the relevant teams for review and improvement. We are especially sorry for the long wait and lack of attentive assistance when you requested help with your luggage at check-out. We understand how frustrating this must have been, and we regret that the service did not reflect the warm hospitality we strive to provide. Your feedback regarding staff communication, guidance, and professionalism has been noted and will be shared with the concerned department for further attention. Thank you again for your valuable feedback. We sincerely hope to have another opportunity to welcome you and your family back and provide you with a more seamless and memorable experience. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Benjamas B., Thank you for taking the time to share your detailed feedback with us. Please accept our sincere apologies for the disappointing experiences you encountered during your stay. We regret that the initial room allocation did not meet your expectations and are sorry that you felt the service at Reception was unhelpful. We also apologize for the long waiting times at our restaurant, the inconsistency in food quality, and the delay in serving your plain rice. Furthermore, we are sorry that the pizza was delivered in the rain and that this affected your overall dining experience. We understand your concerns regarding our service standards and the value of our children's activities. Your comments are important to us, and we will share them with the relevant department heads and management team for further review, with particular attention to staff training, service efficiency, food quality, and the overall guest experience. We sincerely regret that we fell short of the standards you expected from a five-star hotel. Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in us in the future. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager

Dear Khun Nawapat T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maria Zyablitseva Assistant Guest Experience Manager