Mövenpick Hotel & Apartments Bur Dubai 5 gwiazdki

Ocena na stronie TripAdvisor 4.4/5 Liczba opinii: 3 208

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19. ulica Oud Metha, Przy szpitalu amerykańskim, PO BOX 32733, 32733 DUBAJ, Zjednoczone Emiraty Arabskie

Opis

O hotelu

  • Centralne położenie w Bur Dubai, nieopodal dworca Dubai Landmark - Dubai Frame oraz lotniska

  • 4 restauracje i bary oraz odkryty salon Shisha Lounge, nocny klub i modne koreańskie Spa

  • Basen, centrum fitness, salon, sauna i łaźnia parowa

  • Sale konferencyjne i sala balowa ze sceną na podporach hydraulicznych

  • Certyfikat Green Globe, status Platinum, 313 pokoi, apartamentów i apartamentów hotelowych

Nasze pokoje

Lokalizacja hotelu

Mövenpick Hotel & Apartments Bur Dubai

19. ulica Oud Metha, Przy szpitalu amerykańskim, PO BOX 32733
32733 DUBAJ
Zjednoczone Emiraty Arabskie

Pozycja GPS:25.23384, 55.311714

Telefon
Faks +971 4 336 6626

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena TripAdvisor  4.4/5  Liczba opinii: 3 208

Certyfikat Doskonałości 2025

Five stars for the lovely welcome from Marsha

Ocena na stronie TripAdvisor 5.0/5

MargaretinParis Opinia zatwierdzona w TripAdvisor

I got a lovely welcome from Marsha at reception when I checked in and throughout my stay she always said hello and smiled when I passed which really made a difference to how I felt about my stay there. I had stayed in this hotel in April 2024 and hadn't come back due to the rather small swimming pool and even smaller gym. I'm always surprised that such big hotels don't have larger pools and better-equipped gyms. I stayed in an 80m2 Deluxe Suite (520) at the end of a corridor so it was very quiet. The living room and bedroom corresponded to the photos on the Accor website but the shower was in the bathtub instead of being separate as in the photos and I don't like climbing into bathtubs, I prefer a walk-in shower which is easier on the knees. The toilet roll holder was too close to the toilet. The Executive Lounge was very good with a nice choice of food and drink even if the Happy Hour was only from 6-7.30pm whereas other 5 star Accor hotel Executive Lounges in Dubai are open for 2 hours for the evening canapés so it would be nice if they could extend the time. Breakfast at The Fountain on the ground floor was a bit of a mess even though they had added lots of extra tables in the lobby. It was always overcrowded and you had to wait ages for a table. It was nice that you could order Eggs Benedict with salmon from a waiter but it came on plain white bread rather than muffins so I was a bit disappointed with that. I went to Somerset's Bar in the evenings for a drink. It would be nice if they could have a non-smoking section. It's hard to be back in a smoky environment when you are used to cigarette-free environments all over Europe. The housekeeper Meherban from Calcutta did an excellent job in my suite and was very friendly so overall my stay was good and I would consider staying here again.

Dear Margaret, Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel & Apartments Bur Dubai. We are delighted to hear that Marsha's warm welcome and friendly demeanor positively impacted your experience. It is always our goal to make our guests feel valued and at home. We appreciate your comments about the swimming pool and gym facilities. Guest comfort is paramount, and your input helps us understand areas where we can improve. Regarding the suite amenities, we regret that the configuration did not meet your expectations, particularly the shower setup. Your feedback on the toilet roll holder has also been duly noted. We strive to provide a pleasant dining experience, and we are sorry to learn about the overcrowding during breakfast and your disappointment with the Eggs Benedict presentation. Additionally, we acknowledge your preference for a non-smoking section in the bar and will take this into consideration. We are pleased that you found the service by our housekeeper, Meherban, commendable. We hope to welcome you back in the future for an improved experience. Best Regards, Damir Kartal Cluster General Manager

Beautiful place

Ocena na stronie TripAdvisor 5.0/5

Monpura L Opinia zatwierdzona w TripAdvisor

Yes the location was really good in every sense. The staffs are really friendly and really helpful and the security team (OLATUNJI) is been very helpful to us showing us around and he was there to guide us I thank the team😀

Dear Monpura L, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our beautiful location and found our staff, especially Olatunji, to be helpful and friendly. Your appreciation motivates us to maintain our high standards of service. Best Regards, Damir Kartal Cluster General Manager

First Christmas abroad

Ocena na stronie TripAdvisor 5.0/5

Clare P Opinia zatwierdzona w TripAdvisor

Beautiful hotel, 15 minutes drive from the airport. Spotlessly clean. Rooms large & spacious. We took the all inclusive option & the food was fantastic. All the staff were super friendly & would try to accommodate any request. Special mention to Marvin at the pool bar - he didn’t stop for a minute, always remembered what you drank & kept your glasses topped up - all with a smile on his face! Also the staff in the sports bar who efficient & friendly. We were there for Christmas & the effort that was made was fantastic - the decorations, the Christmas Day brunch, Father Christmas & even a sweet gift left in the room on Christmas Eve. Highly recommend. My only criticism would be breakfast time which could be a bit chaotic with the amount of guests.

Dear Clare P, Thank you for taking the time to share your experience at Mövenpick Hotel & Apartments Bur Dubai. We are delighted to hear that you enjoyed your first Christmas abroad and appreciated the cleanliness of our hotel, the spacious rooms, and the quality of the all-inclusive dining options. It is wonderful to know that our team, particularly Marvin at the pool bar, made a positive impression with their attentive service. We appreciate your feedback regarding breakfast time. We understand that during peak periods, it can become busy, and we are continuously exploring ways to enhance our guests' dining experiences. Your comments are invaluable as we strive to improve our services. Thank you for your kind recommendation. We hope to welcome you back for another memorable stay in the future. Best Regards, Damir Kartal Cluster General Manager

First Christmas in Dubai with my husband

Ocena na stronie TripAdvisor 5.0/5

Margaret K Opinia zatwierdzona w TripAdvisor

My husband and I stayed at your hotel for 10 days.your hotel offered us peace, comfort and much more. Warm welcome from Stella who made sure our check in and check out was flawless. Special recognition to Parvez who was cleaning our room and making sure everything we needed was provided. He went over and above to make the room so homely. We will be back in February

Dear Margaret K, Thank you for sharing your delightful experience at Mövenpick Hotel & Apartments Bur Dubai. We are thrilled to hear that your first Christmas in Dubai was filled with peace and comfort. It is wonderful to know that Stella provided you with a warm welcome, and we will be sure to convey your appreciation to Parvez for his exceptional service in making your stay feel homely. We look forward to welcoming you back in February for another memorable visit. Best Regards, Damir Kartal Cluster General Manager

Could have been better

Ocena na stronie TripAdvisor 4.0/5

sammy0001 Opinia zatwierdzona w TripAdvisor

We (two couples) arrived at the hotel from the airport at about 5 AM having booked the 2-bedroom apartment in October 2025, and paid for 5 nights including the night we arrived. After checking in, we were directed to a separate building through a back alley and some old furniture, didn’t seem very safe! We had previously requested for a higher floor and away from the street noise. Despite that, we ended up in an apartment on the second floor and at the back was a gas station with much noise. The run-down apartment seemed like in a 3-star hotel as opposed to the claim of a 5-star hotel. Extremely disappointed, we called the front desk to have us moved to a more appropriate unit. We were told they were fully occupied for the night and we would have to wait for any moving until after the morning check-outs. I asked that we needed to speak to the manager in the morning. After a couple of hours of not very good sleep, we had a very good breakfast and then we met with Mr. Marwan, the hotel manager, who apologised and ensured we were moved to the main tower and better rooms. He personally ensured we were satisfied with the rooms. He was warm and friendly through out our stay. He offered me 50% of my laundry, which I decided to accept. Unfortunately, didn’t realize that their prices were very high and thus ended up with a large bill for the laundry even after the discount, which was also poorly done. I could have bought new undies and vests cheaper than the laundry prices. As we had to depart the following day, we had to do the laundry again after arriving at home. The breakfast is par excellent! Wonderful eggs station with a very friendly and excellent cook making the omelets for us every morning. They are short on waiters who were very warm and ready to serve, but hard to get proper service from because they had to serve so many. Also found having drinks or coffee in the afternoon were very expensive. Very helpful staff were Shahnawaz (front desk), Rahul, Sandra, Frederick and Hussain in getting us cabs.

Dear Sammy, Thank you for taking the time to share your experiences during your recent stay at Mövenpick Hotel & Apartments Bur Dubai. We appreciate your feedback, as it allows us to understand our guests' needs better. We sincerely apologize for the initial inconvenience you faced with your room assignment and the location of your apartment. While we strive to accommodate all requests, there are times when we face limitations due to occupancy levels. We are glad to hear that Mr. Marwan was able to assist you personally and ensure your satisfaction with a room change. Regarding the laundry service, we regret that the cost did not meet your expectations. We continuously review our services to ensure they align with the quality we aim to provide. We also appreciate your commendations on our breakfast offerings and the dedication of our staff, who work diligently to serve all guests. We hope to welcome you back in the future for an improved experience. Best Regards, Damir Kartal Cluster General Manager

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